MoveSafe Relocation

We have had to move a couple of times and it's definitely no picnic. We used MoveSafe Relocation for our move this time. Nick was our broker and he walked me through everything, answered any questions I had, and shared guidelines to make sure I didn't pay any unnecessary charges or fees. I liked that we were able to pick and choose which services we needed. I'd call it a customized move, which we hadn't really experienced before. The whole process was streamlined and surprisingly stress free.

Move size: 4 Bedroom Home Service cost: $5250

We unfortunately obtained the services of this "company" to arrange our move from one state to another. They are brokers, so they don't actually move your items themselves, they sub-con it out. The contractor they hired was totally inept, showed up late at both locations, broke some of our items, was drinking on the job, strapped an expensive table to the OUTSIDE of the truck and left another truck load of things that we must now get on our own after paying thousands to these charlatans. They were ZERO help after they got our money and won't return calls.

It looks like they have only been in business sine June 2023. If you doubt me, look yourself. They seem to have no online presence anywhere other than their webpage. I had to create their listing on here. The overwhelming positive reviews on some moving sites seem to be fake.

Please look elsewhere and avoid the expensive nightmare we went through.

Move size: 4 Bedroom Home Service cost: $12000

Worst moving experience of my life. ZERO STARS. DO NOT USE MOVE SAFE RELOCATION!!

-- The positive reviews on this site are FAKE!! They will remove their company page and change their company name when too many complaints are online.

-- They are not movers! They are BROKERS that arranges the transportation of a customers’ personal household possessions. Brokers do not have vehicles and do not assume responsibility nor take possession of the household goods. They do not take any accountability for the service!

-- Once they have your NON-REFUNDABLE money they do not care about you. You will not get your money back even when they break your things.

-- They will hold your things hostage and not unload it from the truck until they get paid in full.

-- It is a bait and switch scam. They charged me double the original quote and held my things hostage in the truck until I signed the "revised estimate".

-- I have video proof that they overcharged me $1,200 for 300 cubic ft moving truck I did not use. I called to get a refund and they called me a liar.

-- Three different agents promised me a delivery date 2 days after my pick-up, but it was 3 weeks late. They told me it is my fault and that the contract gives them up to 2 months to deliver.

- I called every day to get a delivery date and they no one knew where my stuff was located. They were rude and arrogant and awful.

- Once I realized they were con artists I asked if they were licensed to move across the nation. The agent immediately got angry, told me I can find their information on my contract, and then hung up on me.

-- Do not trust anything they tell you over the phone! They will lie to you and say whatever it takes for you to hang up the phone.

-- The sleazy sales person, Andrew, LIED ABOUT EVERYTHING when creating a quote and locked me into an nonrefundable deposit with lies and deceptive business practices.

-I asked about the negative online reviews and Andrew claimed it wasn't for their company, but instead it was for a company that used to own them and they are no longer associated with them. This was a lie.

-Andrew gave me his "direct phone number" in case of issues or questions, but it was not a real number. This was a lie.

- Andrew told me I didn't have to remove clothes from the dressers and I put ship blankets and soft items in garbage bags. These were more lies.

-Andrew promised that my stuff would be in one truck the entire time. This was another lie. Everything was loaded into two different trucks, then unloaded into a warehouse (they would not tell me where it was located), and then packed into another van to drive across country, and then unloaded into another van to transport everything to my storage unit. That is FOUR DIFFERENT transfers when Andrew said everything would stay in one truck. He lied again.

- Andrew said that it was MoveSafe company movers every step of the way. This is a lie. They do not move anything. They just call the movers and give them your address. Do not use MoveSafe Relocation!

--The team who unloaded everything into a storage unit was inexperienced and didn't understand that fragile boxes should not be on the bottom under large heavy boxes stacked 8 boxes high.

-- I am missing 5 boxes, the foot board to my queen bed, and they tried to deliver things to me that were not mine. Your things will go missing.

-They broke numerous dishes, my peloton screen, luggage wheels, and did not wrap my new desk and it is now demolished with scratches and dents. They will absolutely break and damage your possessions.

DO NOT USE MoveSafe Relocation!! It's a scam. They will steal your money, break your things, and you will regret it!!!

If you had a horrible experience as well, be sure to speak up and file complaints with the Better Business Bureau and the US Department of Transportation FMCSA. There have been 7 FMCSA complaints filed in the last 6 weeks against this company.

BBB:

https://www.bbb.org/file-a-complaint/0633-92032708/form

FMCSA file a complaint:

https://nccdb.fmcsa.dot.gov/nccdb/home.aspx

FMCSA - link to see previous complaints against the MoveSafe Relocation scam:

https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=a&id=29915140&id2=31588386&f=lan%3DEN%26search%3D5%26ads%3Da%26state%3DFL

Here are their numbers for the complaints:

USDOT No. 4021844 / MC No. 1517170

I cannot say this enough - MoveSafe Relocation is a SCAM

Move size: 2 Bedroom Home Service cost: $7000

I was sold a service that was not delivered and resulted in the worst moving experience.

I've moved across country 2x previously and used other moving companies that provided excellence service, cared for my home goods, and kept me in the loop on arrival.

After 90% of my goods were loaded on the truck I was slapped paperwork for ANOTHER moving company that had a D1 rating on the BBB. I was confused as to why I was signing paperwork for a company that I didn't have knowledge of to deliver my property. I refused to sign the paperwork and immediately called MoveSafe. The customer service lady argued with me that the other moving company was reputable, and that the BBB was a "pay to play" service and the ratings were not "real".

After being advised that if I didn't sign the paperwork, they would not be able to proceed with my move, I signed under duress.

Once my items arrived 10 boxes were smashed, plastic bins were cracked/broken and mangled. Needless to say, my belongings also didn't fare well. Additionally, the guys who delivered my property didn't have the bill of lading or box manifest so tracking what was being delivered vs. what was originally loaded on the first truck was sketchy at best.

I will say William, who called me to confirm my move, was an absolute joy to work with.

If Sonny, the slick sales guy gets you on the phone for a high-pressured sale, don't buy his narrative. I was told that my items would be on one truck and the movers who loaded would be unloading my property. This was a HUGE thing for me when making my decision on which company to go with.

Save yourself the headache of movers who don't care for your property and find another service.

Move size: 1 Bedroom Home Service cost: $4500