MoveSafe Relocation

I had an appreciable experience with MoveSafe Relocation though out the complete operation from Birmingham, AL to Wilmington, NC. Emailing was immensely quick and efficient, the rates were the best among all of the moving business I got quotes from, without any weird fees and very crystal clear on what was being charged. The movers were very competent, they arrived at my apartment too early than expected, and they were very quick. There were 3 movers and they finished the entire move in 3.5 hours, and all of my plants (I had over 30) made it to their new home securely! Would certainly recommend!

Move size: 3 Bedroom Home Service cost: $7490

Original quote gave no indication of the cancelation policy.

When I was on the phone with Tyler the sales guy he had sent me a link to sign the quote that I was looking at and then they sent me another quote with the same price. He told me that nothing changed in the quote and then I shouldn’t worry and then I just needed to sign it and then I can cancel any time because I told him specifically that May not be able to move at the time that I had originally specified because it was dependent on a few moving parts . he reassured me over the phone while I was looking at the original quote that he sent me that nothing had changed and that they would allow me to cancel at any time. Well, once you sign the documentation all of a sudden you get a copy of the quote and that one has the cancellation policy on it. Well when you actually go to Kann, they want you to call them but then when you call them they want you to put it in writing and then you’re stuck in a loop of calling and putting things in writing. You also have to deal with them constantly calling you and trying to up charge you . Different phone calls from different people all trying to scam me out of different amounts. All from the same company. They are extremely rude after you sign the contract. And I mean EVERYONE is rude.

Move size: Studio Service cost: $1400

Let me start by saying that they are so customer-oriented over the phone that you fall into their trap. You are doomed if you do not have money to buy extra insurance.

According to the first person who sold me the service, the moving company would pack for me and then stage my furniture in the new house. After the worst moving experience I ever had, with most of my stuff broken or damaged, all they said was, "I'm sorry for your experience. You did not buy extra insurance; all we can give you is 150 dollars; that is our responsibility."

The movers we got were utterly unprofessional; they did not know how to pack anything. The TV boxes I paid for never made it, and by the way, they do not stage anything, so while watching in disdain my stuff getting out of that truck either broken or damaged, the movers told us they do not stage anything that those were promises from the broker to sell us the service.

Since then, Move Safe Relocation has stopped using those movers due to multiple complaints. However, they never took responsibility for connecting us with them nor offered anything to alleviate the financial burden and the emotional distress that this provided to my family. DO NOT USE THIS COMPANY!

Move size: 3 Bedroom Home Service cost: $8500

Crew from MoveSafe Relocation were meticulously professional, tremendously efficient, and completely no fuss, at a very reasonable rate! You're just charged entrenched on how long it takes for them to move and they do not squander any time. No nonsense about being charged fee for stuff you didn't tell them about, just a non-nonsense and cause hourly rate. The employees was very eager to please and professional all over the moving process from Show Low, AZ to Nashville, TN . Really recommend!

Move size: 3 Bedroom Home Service cost: $4360

I do not recommend using this company if you have a big move like we had. If I could give a negative star I would. When we called for a quote, we were told if we booked today we get so much off. That's how they rope you in. They quoted us way lower than the actual cost. The moving company that picked up or stuff was Sala Moving and Storage out of New Jersey. They kept moving the pick up date, then they were 6 hours late. They loaded into a penske truck that had another customers stuff in it. We asked if our stuff would be moved out to get to the other clients stuff and he said no. It took 12 days for our stuff to arrive. They called and said they would be there between 6pm and 9pm. They arrived around 5pm and the truck was not the same truck they loaded our stuff into. For the final payment, he gave us a different zelle account than the one we sent money to pay at pick up. Our bank put the payment on hold due to fraud suspicion. They would not give us our stuff until they had payment. Luckily, we were able to block the zelle payment, and then paid in cash. When they opened the truck I saw damaged boxes. There was a small tub broken that had barbies and barbie accessories in it that was broken and toy pieces scattered on the floor of the truck. The fridge was scratched up and dent, looked almost brand new prior. The patio furniture scratched up and damaged. Of course, prior to them packing the truck, you have to sign a contract that states their moving company is not liable for damages. They also tried to give us stuff from the other clients items that was in the truck. After they were finished unpacking, the mover asked for a tip. We told him we were not happy with their services. Everything about this was awful. I HIGHLY DO NOT RECOMMEND. You would be MUCH better off renting a uhaul and moving it yourself. And it probably would be cheaper.

Move size: 1 Bedroom Home Service cost: $3040

I really had a good experience using this company and I would recommend them to anyone. Move safe made our move a seamless transition. They were transparent from the start about being a broker, so I was fully aware of what to expect. I valued the clear communication regarding who would be managing my move. I reserved enough space on a semi-truck, and there were no unexpected fees, which was a huge relief. I think the key is to provide an accurate inventory to avoid additional charges. Overall, it was a simple, no-nonsense experience, which was exactly what I needed for my cross-country relocation. MoveSafe made the process hassle-free.

Move size: 3 Bedroom Home Service cost: $5000

I've used MoveSafe Relocation two times in the previous year (once from a second floor apartment to a storage unit and once from a storage unit to a fifth floor stroll up). I have just extraordinary comments about them! I don't recollect who was in my group the initial time, however this subsequent time was 3 men group. They arrived as expected, didn't waste any time getting to work or getting to the SUBSEQUENT AREA, and they were extremely informative. They got all my furniture up to the fifth floor like bosses, collected everything, and even took extra pre-watchfulness to try not to get a stopping ticket. Ideally I will not be moving again at any point in the near future, however assuming that I was, I would employ them once more.

Move size: 3 Bedroom Home Service cost: $7340

Brief, inconceivably productive, open, and supportive. They were accessible last moment, and saved me in a last moment move. These guys moved us from a second story walkup to a fourth story walkup. They needed to dismantle and reproduce an IKEA bed, a love seat, a television stand, and a peloton bicycle in addition to other things. They worked effectively. They were on time and extremely proficient. They moved things cautiously and as proficiently as could really be expected. They initially gave a two hour gauge however the work turned out to be four. They obviously conveyed cost changes as the gig continued and costs were cutthroat with different movers nearby. Would suggest MoveSafe Relocation and his guys for your move.

Move size: 3 Bedroom Home Service cost: $5490

This company is a broker who do not honor their contracts. We had read all the negative reviews about the movers increasing their price once they arrive to move your items, but we were assured by our Sales Representative that as long as we had an accurate list of items to be moved, the price would not go up. We ensured our list was accurate after packing, however, when the movers arrived they wanted $2K-$3K more. We advised them to just pack the items that were on our list and they refused. Then the moving company said that it could take 38 days for items to be delivered when MoveSafe said 2-5 days. MoveSafe failed to get the movers to pack our items and refused to issue us a refund. Please learn from our mistake and do not book this company. There are other brokers out there that will honor their contract/commitments.

Move size: 3 Bedroom Home Service cost: $4206

I recently used MoveSafe Relocation when I moved from Wellington to Lake Worth, Florida, and I couldn't be more impressed! From start to finish, their team was professional, efficient, and incredibly friendly. They arrived on time, handled my belongings with care, and worked tirelessly to ensure everything was loaded and unloaded smoothly.

The communication was excellent, keeping me updated throughout the process. Their pricing was transparent with no hidden fees, which made the experience even better. I highly recommend MoveSafe Relocation to anyone looking for a stress-free moving experience. They truly made my move safe and easy! Five stars all the way!

Move size: 3 Bedroom Home Service cost: $950

I had a fantastic experience with Move Safe Relocation Services. As someone with a bad back, I was worried about the physical strain of moving, but the team made the process stress-free and pain-free. They handled everything with care and efficiency, taking extra precautions to protect my belongings and ensuring I wasn’t overexerted. The crew was professional, friendly, and constantly checked in to make sure I was comfortable. I highly recommend Move Safe Relocation Services for anyone with physical limitations—they prioritize safety and make the moving process as easy as possible.

Move size: 2 Bedroom Home Service cost: $600

I had the pleasure of booking my move with Shawn. I was a little hesitant at first, but he made me feel very comfortable by taking the time to walk me through every single step of the way and made the process so stress free for me. He was able to apply some discounts that also really made the move so much more doable for my family and I. When the movers arrived they were very kind and helpful as well as professional. My stuff also arrived in an extremely timely manner the day I needed it to come in which we discussed on the phone. I would %100 use this company again! And I’m so thankful I got referred to them. Highly recommend!

Move size: 3 Bedroom Home Service cost: $4000

On 5/2/2024, we spoke to Leo from Movesafe regarding our inventory and told him we filled an entire semi when we moved from Ohio to NY and would need a total of 4k sq ft. He stated that we were paying for the full semi, so the itemization was not required and my total cost for packing and moving would be 12,807.50.

The contract I received on 5/16 stated 3275 cf, which was not in line with our previous discussions. When I inquired about this, Leo assured me that it was irrelevant, for I was paying for the full semi at no additional charge. However, a revised contract for 3130 cf was sent to me later that same day, adding to the confusion.

When the quality control called, we informed him of the arrangement and that we did not need to itemize. He stated we would still have to pay for boxes over 100, so if we started packing ourselves, that would save us money, so we did. We packed up ~40% of our belongings before the movers arrived.

When the movers arrived, they insisted on cash payment (they would not accept checks or credit cards) and stated that the move would cost me an additional 3k due to extra items. Instead, I went to UHaul and rented a 20-foot truck, filling it ourselves with all my garage and yard items, washer and dryer, and several boxes from inside the home. Even with getting the truck, they still tried charging me the same 3k!

I called Movesafe to discuss this, and they informed me that they were investigating the recordings, which would take 3-5 days. The movers told me that I would only get my belongings once I paid in full.

The movers would not assist in taking items to the dumpster, scratched my pavement, left many marks on the wall, and left multiple cupboards unpacked. Even with all of the frustration, we decided to tip the moving crew. then they had the nerve to ask us for more money.

Movesafe is a moving broker, not a direct moving company. I paid almost 14K when all said and done to move 287 miles. If I could do it all over again, I would of done it ALL myself!

Move size: 4+ Bedroom Home Service cost: $12807