MoveSafe Relocation

Let me start by saying that they are so customer-oriented over the phone that you fall into their trap. You are doomed if you do not have money to buy extra insurance.

According to the first person who sold me the service, the moving company would pack for me and then stage my furniture in the new house. After the worst moving experience I ever had, with most of my stuff broken or damaged, all they said was, "I'm sorry for your experience. You did not buy extra insurance; all we can give you is 150 dollars; that is our responsibility."

The movers we got were utterly unprofessional; they did not know how to pack anything. The TV boxes I paid for never made it, and by the way, they do not stage anything, so while watching in disdain my stuff getting out of that truck either broken or damaged, the movers told us they do not stage anything that those were promises from the broker to sell us the service.

Since then, Move Safe Relocation has stopped using those movers due to multiple complaints. However, they never took responsibility for connecting us with them nor offered anything to alleviate the financial burden and the emotional distress that this provided to my family. DO NOT USE THIS COMPANY!

Move size: 3 Bedroom Home Service cost: $8500

I really had a good experience using this company and I would recommend them to anyone. Move safe made our move a seamless transition. They were transparent from the start about being a broker, so I was fully aware of what to expect. I valued the clear communication regarding who would be managing my move. I reserved enough space on a semi-truck, and there were no unexpected fees, which was a huge relief. I think the key is to provide an accurate inventory to avoid additional charges. Overall, it was a simple, no-nonsense experience, which was exactly what I needed for my cross-country relocation. MoveSafe made the process hassle-free.

Move size: 3 Bedroom Home Service cost: $5000

Original quote gave no indication of the cancelation policy.

When I was on the phone with Tyler the sales guy he had sent me a link to sign the quote that I was looking at and then they sent me another quote with the same price. He told me that nothing changed in the quote and then I shouldn’t worry and then I just needed to sign it and then I can cancel any time because I told him specifically that May not be able to move at the time that I had originally specified because it was dependent on a few moving parts . he reassured me over the phone while I was looking at the original quote that he sent me that nothing had changed and that they would allow me to cancel at any time. Well, once you sign the documentation all of a sudden you get a copy of the quote and that one has the cancellation policy on it. Well when you actually go to Kann, they want you to call them but then when you call them they want you to put it in writing and then you’re stuck in a loop of calling and putting things in writing. You also have to deal with them constantly calling you and trying to up charge you . Different phone calls from different people all trying to scam me out of different amounts. All from the same company. They are extremely rude after you sign the contract. And I mean EVERYONE is rude.

Move size: Studio Service cost: $1400

First, they quoted about 50 percent of what they actually charged me when they moved my furniture into my new house. They had one company do the moveout and another company do the movein. Meanwhile my furniture sat in a hot warehouse for days. The mover supervisor was surly and intimidating. The rubber seal in my front load washer was warped (ruined) from the non air-conditioned warehouse. My Smart TV was broken completely. They gave me furniture that wasn't mine. It belonged to a fellow in SC who is probably still looking for it. Photos of my son were scattered in the street after they left. They left trash, boxes and debris in my driveway. The driver smelled like liquor. And as I said, I paid DOUBLE what I was originally quoted, and there was nothing I could do but pay it if I wanted my furniture unloaded. I had to stay in a hotel for a week waiting for my furniture to get to the new house. It was a total nightmare. And of course after it's all over, no one is answering the phone. Total stonewall. I don't expect to get a dime back, but at least I can let other people know not to use this company. It is truly a total scam. I wish we could all get together and do a class action suit against these people.

Move size: 3 Bedroom Home Service cost: $6500

I used MoveSafe Relocation for a move in summer 2024 from Seattle to the midwest. It was a small move and I am fortunate to be one of the less angry people in this forum because of the lower cost that i paid. But it was still not worth it.

They quoted me the correct price but the wrong amount of space, since they said I could fill the container vertically - but the movers they hired refused to stack my stuff on delivery because they were behind schedule. I had to leave some furniture behind to avoid paying extra at pickup.

Their customer service representatives(amanda,michael) promised to call back and never did when I ran into snags with my delivery.

They have no responsibility to assist with claims, or really any service provided by the moving company. And though they can "blacklist movers", I don't think they do, because they never kept track of the issues I had with pickup and delivery in my file - and were simply out of touch with my customer experience.

Bottom line - Not a good broker service. Don't take my word for it though! If you want to understand their assistance simply call their customer service number during "open hours" and listen to the pre-recorded answering machines yourself. They don't call back.

Move size: Studio Service cost: $1875

Worst experience moving, and we have done 3 cross country moves. They have changed company names multiple times and we have filed complaints with BBB. They were not transparent with their estimate, even though in all their responses they will tell you the estimate is based on info you give them, they do video walk-throughs so they just don’t do. Thorough job documenting your items. They will claim they have everything listed, and give you a paper that has everything on it, then on day of move double count items and claim you are over weight. Then you’re stuck, because you have moving date plans and can’t book anyone else last minute, not to mention you’ve already paid thousands in nonrefundable deposit. And forget about calling later to get refunded anything even if they were inaccurate in your items list. Their call center reps are so rude, you will decide to drop any claims to avoid being verbally abused over the phone. Save your money and sanity.

Move size: 4+ Bedroom Home Service cost: $30000

This company is a broker who do not honor their contracts. We had read all the negative reviews about the movers increasing their price once they arrive to move your items, but we were assured by our Sales Representative that as long as we had an accurate list of items to be moved, the price would not go up. We ensured our list was accurate after packing, however, when the movers arrived they wanted $2K-$3K more. We advised them to just pack the items that were on our list and they refused. Then the moving company said that it could take 38 days for items to be delivered when MoveSafe said 2-5 days. MoveSafe failed to get the movers to pack our items and refused to issue us a refund. Please learn from our mistake and do not book this company. There are other brokers out there that will honor their contract/commitments.

Move size: 3 Bedroom Home Service cost: $4206

I recently used MoveSafe Relocation when I moved from Wellington to Lake Worth, Florida, and I couldn't be more impressed! From start to finish, their team was professional, efficient, and incredibly friendly. They arrived on time, handled my belongings with care, and worked tirelessly to ensure everything was loaded and unloaded smoothly.

The communication was excellent, keeping me updated throughout the process. Their pricing was transparent with no hidden fees, which made the experience even better. I highly recommend MoveSafe Relocation to anyone looking for a stress-free moving experience. They truly made my move safe and easy! Five stars all the way!

Move size: 3 Bedroom Home Service cost: $950

I had a fantastic experience with Move Safe Relocation Services. As someone with a bad back, I was worried about the physical strain of moving, but the team made the process stress-free and pain-free. They handled everything with care and efficiency, taking extra precautions to protect my belongings and ensuring I wasn’t overexerted. The crew was professional, friendly, and constantly checked in to make sure I was comfortable. I highly recommend Move Safe Relocation Services for anyone with physical limitations—they prioritize safety and make the moving process as easy as possible.

Move size: 2 Bedroom Home Service cost: $600

What I liked most about MoveSafe was how fast and affordable everything was. I was moving on short notice and needed to find a reliable option quickly. They were upfront about being a broker, and they explained everything in detail. I bought the maximum space I thought I'd need on a semi, and it was more than enough. No surprise fees. No hassle. I didn't spend hours hunting for the cheapest deal - MoveSafe gave me a fair price, and they delivered. If you're in a rush this is a company that will get the job done right.

Move size: 2 Bedroom Home Service cost: $3650

I’ve never been a fan of hiring companies for things like moving—I always thought it should be a family-and-friends kind of ordeal, complete with pizza bribes and passive-aggressive furniture lifting instructions. But these folks? They completely changed my mind. They handled everything with so much care and friendliness that it genuinely felt like my own family was helping… except without the arguments over how to fit the couch through the door. If you’re on the fence about hiring movers, let me make it easy for you: just call them. You’ll thank me later.

Move size: 2 Bedroom Home Service cost: $1870

I could not have made this move without MoveSafe! Moving from Millville, NJ to Ocala, Fl there was just no way I could have done this by myself. MoveSafe Relocation handled everything so professional and took the stress off of me. My furniture and all belongings were packed for me and delivered in a timely manner. The reps were very detailed and everything was very organized. Most of all, this move was very affordable. I would highly recommend to anyone moving. Thanks to MoveSafe Relocation I am now happy in my new home!

Move size: 3 Bedroom Home Service cost: $2475

I was given a good quote (too good to be true, it turns out), so I went with MoveSafe over other options, even though they're a broker. I talked to several people, who all confirmed my inventory and estimated cubic footage. One even bumped it up a bit "to be on the safe side."

Lo and behold, the movers show up (Next Relocation) and immediately tell me my storage unit is more than the quoted size and want to upcharge me. Not only are the two guys condescending and rude, they completely ignored just about everything I asked for, including resignedly asking them to keep the load under the quoted amount. They loaded up more (or so they said), and wanted to charge me $1500 more to finish the job. Instead, they went with $500, $225 of which WAS JUST FOR A FEW CARDBOARD BOXES, and loaded up barely half of the inventory under the quote.

So now I still have a storage unit three states away I have to pay for, my budget for this move was completely obliterated, and the movers are nowhere to be found!

Move size: 1 Bedroom Home Service cost: $3000

I had Movesafe broker my move for January 2025. As part of this process, I provided their sales rep with images of everything that I was moving. The sales rep put together and estimate of 1100 cubic sq feet. Some of my items were missing from his estimate, but there was also additional of other items. I pointed this out and was told that it would balance out. Come moving day and the moving company documented that I have 1550 cubic sq feet of items to move. That's a 40% increase over the estimate. This resulted in an additional ~$1500 in unexpected costs for the move.

While I understand that it was only an estimate, being 40% off is too far off. I contacted Movesafe and had them do a review. They took no accountability for the actions of their sales rep and offered a small $150 rebate. This is absolutely unacceptable. Their sales provided the estimate based on the images I sent and was still somehow 40% off. They should have taken accountability for this.

Move size: 4 Bedroom Home Service cost: $6840