MoveCorp

Having used this company before for the previous move, it was logical to use them again, given how helpful they were in getting us out of the previous packing bind, which happened again this time. I cannot fault their patience and kindness in dealing with our problems. They were very easy to keep in touch with at the office, and most courteous. They turned up on time on both days and got straight down to business, with no time wasted. They took the stress of the move away. I would highly recommend them.

Service cost: £1600

Last year, while briefly in England, I hired MoveCorp to ship a wooden cradle, beautifully hand-built by now-deceased my father for his first grandchild. I was expecting my own first grandchild and hoped to give the cradle as a gift to my son. I was not able to oversee packing but was assured great care would be taken. The package delivered in Texas held the remains of the cradle broken into 17 pieces, in a battered cardboard box. MoveCorp refused any refund of the almost $900 shipping cost! Beware. Unfortunately, as we were dealing with another family crisis and the property was received by my in-laws, I do not have photographs.

Service cost: £720

The worst company ever
The worst company ever, we have shipped our goods from dubai to Poland after we have paid all the cost, then we received mail from movecorp stating that they have received our goods and we have to pay VAT, we have transferred to their bank account the VAT then they started to chase us as for another fees then we explained to them by bills that we have paid all the cost to dubai agency the. Movecorp asked us to pay 1500AED as per dubai agent then we showed them again that we paid everything, after while movecorp sent us mail stating that they cannot reach dubai agency to collect their money so we must pay movecorp 1980£ which is the cargo cost to movecorp since dubai agency has stolen them, so we got surprised that this is not our responsibility and must be contract between each other and movecorp must ship our goods to Poland becuase this is not our fault espically that there is no agreement between us and movecorp except they sent mail stating they have our goods and asking us for money, anyhow we are trying with them since 17th of May 2017 until now and we have moved and settled in London and we have asked movecorp again that no need to ship our goods to Poland and release it to us in UK but they insisted to chase us for such huge amount and even now their managing director is not replying to our mails and his employees never replying to our mails and no helpful at all and they always thinking from their way of communication that they breaching law and they don’t care and they don’t understand that this is not our responsibility if they have agreement with company and they didn’t pay them and does not make sense at all to pay almost 2000£ for personal goods of me and my wife and my baby we using since 4 years. That’s not fair at all, UK has the most strong law and clear law over the world so how come such company is chasing clients like that.
We have all the details and proofs whether documents or mails or payments done to movecorp or dubai agency, you can contact me anytime and will provide you with all, and if you googling the company name then you will see how many times they chasing clients until now. Their managing director is the worst person I have even seen in business communication or even personal life.

Service cost: £2000

Very poor service.

Pick up date was changes on the day of the delivery itself.
Delievery date was changed 3 times.
Drivers left damage to a neighbours wall with the van. The damage has not been repaired until today.
Many of my removal boxes have been damaged. I got some really good and expensive one's in order to make it easier for me and the delivery guys. The boxes were not heavy so I am really surprised they have been damaged.

Items have not been damaged themselves.

Service cost: £500

I chose Movecorp while trying to figure out with moving company would be best, and after reading a few reviews I decided to go along with booking them. A couple of days later, when I was still looking at reviews I noticed a few people had problems with Movecorp, which worried me a little. I had my items picked up from England - West Midlands at about 11AM (they told me the movers would be here sometime at 9-5) which was a great time - as it wasn't too early, or too late. It was a UPS van, and the driver helped me with all my luggage even after saying I didn't need any help - which was really nice of him. He told me that my items would probably reach their destination the next day - the destination was Cyprus. (The website didn't have an option for Cyprus) To which I was amazed by how quick my items would arrive. On the UPS tracking website I noticed that it said the delivery would be done by Thursday by the end of the day (the items were picked up on Tuesday morning) - so I thought okay, that's still brilliant.  The items ended up arriving on the Wednesday by the afternoon - which was quicker than what the UPS website said, which was brilliant. Really good service overall! Quite pricey, but I had 4 large boxes, 2 medium boxes and a big suitcase - and the items arrived by plane.

Service cost: £666

I will start with a one sentence warning for those whose belongings are handled by MoveCorp: be prepared to wait 4+ months for your items.

My move began in the middle of July with the U.S. company, InterMovers, which did a good enough job as far as the initial pickup and sea transport to Europe. They failed, however, to communicate that the shipment would first stop in England (final destination was Germany) and it would fall into the absurd hands of MoveCorp. As a first time international mover, I would recommend that you strongly pressure whatever company you are dealing with to give the name of the subcontractor(s) involved so you can check the reviews of the other companies involved; if they will not supply this information, tell them "no deal." I would have never shipped the goods if I knew MoveCorp was involved-the bimodal distribution of 1 and 5 star reviews should make one suspicious about the authenticity of the 5 star reviews.

Back to the moving story at hand-an individual at MoveCorp contacted me at the end of July to notify me that my goods were to be received in early August at the UK (the original company made no mention of this roundabout way of getting to Germany..). After sitting in the UK for an extended period and with no ETA given for shipping, I was finally contacted to pay an ~260 USD quay rent/demurrage fee for my goods in early September. I promptly paid this. Following this, there was limited response to emails requesting an ETA for delivery of goods and phone calls ended with "we'll call you back later today with an estimate." No calls came. After many emails and phone calls to MoveCorp, in late September, an email came saying that a truck would be leaving for Germany at the very end of November. I ended up paying ~2500 Euros to hire a local company to pick up the goods from MoveCorp's warehouse in the UK-this happened while MoveCorp informed me they "could not locate a truck service going to Germany." They would refund none of the money that they were paid for providing a service they never gave.

So to sum up, my minimal wait to get my goods shipped (once they were in the tender, caring hands of MoveCorp) would have been four months. I would strongly encourage to look elsewhere for your moving needs, and make sure whoever you use doesn't utilize MoveCorp anywhere along the line.

Service cost: $6300

Okay, we had a few problems but nothing that could be blamed on Movecorp or us as a family.

One of the vans was late as they had a puncture on the way and the keys were not available for our new home but hey, these things happen.

Good marks for Movecorp because they did what they said they would do for the price quoted and made a good job of it.

I would 100% recommend this company to anyone looking for a professional removal company 5 stars.

Thank you Movecorp and Kirsty my removal coordinator.

Service cost: £790

I wouldn't go near this company again and would strongly recommend that no one else does. Initial service was great, professional and reassuring, we were told all items are protected, TV were put into protective bags and that the greatest of care was taken. After that it went down hill. Nothing was protected, when we asked why the guys doing the work said they never do, our 2 year old leather sofa was dropped and damaged suffering three gouges out of it, our 1 year old washing machine suffered three large dents and scratches. This was photographed by the removal guys who admitted they had dropped the sofa blaming the young guy who was helping them and said the damage to the washing machine was where they had stacked it in the van. We were told the office would call us the same day. No one bothered, a call to them and a very abrupt "did you read the small print?" Followed by a "you should of taken out insurance" we were offered £40 back as compensation. See you in the small claims court movecorp.

Service cost: £350

This is the worst company ever in my life which is pathetic both in terms of the service & staff.

My shipment was kept in storage for 4 months in UK before it was delivered to Zurich. Every time they would come up with a new excuse of not delivering it on the agreed date. My contact person Chloe & Catherine were extremely unprofessional and rude. They would never call/write back and are impulsive liars. At times they would like to play good cop/bad cop with us, thinking everyone besides them are fools.

Chloe emailed that we need to pay extra port charges before they would arrange a delivery date. The charges were not invoiced and there was no evidence. The email stated below
"Unfortunately there is a port fee outstanding on the goods which totals £100.80. The charge is due to a random customs inspection which has also resulted in the container incurring demurrage and quay rent whilst undergoing the inspection conducted on the container. The inspection is carried out based on a random selection process which I’m afraid, we have no control over. Kindly note that this charge must be paid prior to arranging your delivery. "

The delivery staff came two days late as to their promise and we just got an hour notice before they arrived. The staff was aggressive and overworked. They literally threw our staff here and there (resulting in huge damages). When we asked them to unpack and assemble the basic furniture (as per our agreement), they said we do not do it and they do not know who is Cloe. When we refused to sign the delivery receipt, the staff started shouting and abusing us in front of our kids and rushed away from the scene. My family felt extremely frightened and embarrassed as the neighbors heard them loud and clear.

I will strongly recommend, please avoid this company for the safety of your good and your family.

Service cost: $2000

HORRIBLE EXPERIENCE and would recommend to all NOT to use movecorp! The move was from France to United States for my sixteen years old daugther belongings was crushed and destroyed, they collected 10 sealed boxes of her belongings and they delivered only 8 all opened boxes (crushed, broken, and destroyed ) Which I had to pay extra once it reached the States. Everything that was of value was missing, the response from movecorp was it was our fault we didn't take insurance, I am really SAD and FRUSTRATED with how INCREDIBLY UNPROFESSIONAL movecorp have treated us. We paid close to €800.00 plus close to $60.00 to get the boxes delivered. It was not cheap and they didn't help to recover her belongings. We regret using such RUDE, HORRIBLE, INCREDIBLY UNPROFESSIONAL movecorp!!

Service cost: £640

2 months late, no communication, extra hidden costs that aren't disclosed and unorganised.
I don't even know where to begin with this review i'm so shocked and repulsed by the service I have received from this company.
Initially they're lovely, the quote seems great and they're helpful, the moment they have your money which they take in full in advance everything will change. Pickup of my item which I was shipping to Australia was scheduled but when it came to the day I couldn't make it to the pickup location and I emailed them at 7am to let them know not to send the drivers as I could not attend. Despite this they sent drivers to the location for the scheduled time of 11 despite the fact they would certainly have been aware I would not be there. So there is another 75 pounds of course! to rebook. I was told a new pickup day and then had the men arrive the day before unannounced and confused even though I was told they weren't available on that day. Had to organise for a third time the correct pickup day where pickup finally occured, in a very rough manner. At this point i'm relieved, i've been told 8-12 weeks for my item to arrive and i'm off to australia. Still not impressed with how pickup went but wanting to move on. Now we get to the 12 week mark and i'm excitedly waiting to hear from the company advising my items arrival (i have recieved not one scrap of communication at this point to the contrary) So I send an email to my agent asking when to expect my items arrival.. NO REPLY FOR A WEEK we have now passed the 12 week mark, and I recieve a reply "sorry your item was only shipped from our warehouse YESTERDAY will arrive late january (2 months past 12 weeks) She didn't even bother to reply to my email because she would have told me at 12 weeks it hadn't even been shipped yet. I'm disgusted truly. My item has now finally arrived in Australia and I have now been sent an extra charge of $99 (again not disclosed prior) that I have to pay as ransom for my item to be finally delivered out to me. Whenever that may be. I would not have shipped my item at all if I had known of any one of these little added horrors. I'm only in Australia for the year and have already wasted 5 months waiting and been overcharged. Foul and a scam. DO NOT USE.

Service cost: £500

I knew it would be hard and expensive to find someone to pack and ship a very small shipment from my parents (downsizing) to me, halfway round the world. But I have found the result to be the most stressful move of my life, and I have moved 17 times, in or across 3 continents, 7 or 8 major cities.

In fairness the packers were excellent -- speedy and the goods were very well packed and protected. Nothing was damaged or broken, and everything involved was an heirloom of some sort. Phew!

Dealing with management and payment was a nightmare though - they kept contradicting themselves, demanding more money with minimal explanations on short notice, and being inconsistent. I seriously doubt if I was ever really insured and am glad I did not have to find out. They demanded shipping info from me -- when they had arranged the shipping! -- at one point. Delivery took ages, was originally scheduled for end January, moved to February, and then I was informed on short notice it had to be delivered on a Saturday and I had to arrange parking permission. Anyone who has ever handled a move in the country and city I live in knows you have to have a parking permit, it takes a week to get, and there are no exceptions. So I had to face the risk of a nearly 400dollar fine in case the police came round or the neighbours complained. (and no one can even get a moving company on a Saturday, so how could I have known I wasn't supposed to plan to be away on a weekend?!)

When the shipment did arrive, according to the movers paperwork they were not supposed to unpack, although I had paid for complete delivery and unpacking. Being unable to assemble large pieces of furniture myself, I persuaded them to help, but it was really ridiculous -- their paperwork told them there was no lift at the building, but there is one!

I had to work very hard to keep in touch with them to give them info -- but they were very good at demadning more money on short notice.

I am relieved I have my family's precious things, but if there had been a better obvious choice, I would have been glad to know. I could not recommend them for ''normal'' shipments.

Service cost: £2500

We have retained your services to move our goods (8m3) from Grenoble (France) to Boston (US).
At first you were supposed to come and pack our goods on the 1st of september. But you cancelled and ask for the 4th.. It wasn't convenient for us but we accepted. The "team" was scheduled between 10 and 11am. At noon our contact person started to become hard to reach by phone and email.. And finally at 5pm, a friver arrived, alone with his truck, and nothing to pack.. So we had to do the packing ourselves (because as we paid for that service we expected that you would pack the goods !!).
Then our contact tried to rip us off by arguing that we had too many goods and then we couldn't apply for a reimubursement for the lack of service.. But we had taken pictures and had proofs that we had less than 8m3..
Now that the goods are in London, no news from our contact. We ask for updates et for the reimbursement of the service not provided, but nothing.. And today, we receive a mail about a 100£ reimbursement because it will take "a while" for our goods to arrive.. All our furnitures are on the container, so as we are moving soon for an unfurnitures appartment (end of november, that left you 3 months to do your job whereas you told us that it would take 8 to 10 weeks !) we'll have to rent a bed or to buy a new one.. And what about our clothes ? Winter is really cold here in Boston, you have all our winter clothes, so do we have to buy new clothes also?
We are disappointed by your lack of professionalism and the lack of consideration for your constumers.. Once you have the money, you seem not to care at all !!

Service cost: €3000

I wish I’d take an other company..
we paid for the full service door to door (announced 8 to 10 weeks), but no one came to pack our goods.. Just a driver ! So we had to pack them in an emergency without the right material they were suppose to provide.. More than 5 months later (Grenoble (for)- Boston) we received our goods (far from the delay first announced!) with some of them broken. Movecorp keeps disgarding us and not answering our emails..
Don’t lose your money, take someone else, they are far from being experts and professional in international moving, and the way they treat their clients is more than disgusting.

Service cost: £3200

Summary - I paid a little under £5000 to move 10m3 from France to Australia through Movecorp, including £700 of insurance and have incurred over £2000 of costs so far, with damage to the motorbike and the lost key for the motorbike still to be quoted. Collection was mid-October, delivery was mid-March (5 months). I was led to believe it would not take longer than 4 months, but with no guarantees.

The organisation of the collection was a shambles with the date changing multiple times and different plans from different companies involved (Movecorp, and their agent who they'd sent over from the UK). I never had more than 12 hours notice of a cancellation. The collection happened at the end without Movecorp knowing, as they were not communicating effectively with their agent. I had to change international travel and work plans as a result. Stuart Hall was apologetic at the time and made a gesture of goodwill. This acknowledgement and gesture was appreciated, although my feeling was still negative at the time, and Stuart said he hoped they could make it up to me over the rest of the service. I was nervous but hopeful.

The goods were transported back to the UK over several weeks instead of the promised few days to a week. Including being transferred between trailers/containers en route. As a result I ended up with some food and drink and clothing from the drivers thrown into my shipment which I found on unpacking. In the process the key to my motorbike (which has an electronic immobiliser coded to the key) has not been delivered - either stolen or lost, the bike also has damage to the handlebars and wheel from being strapped badly.

The goods were supposed to be repacked in the UK and protected for the move, but weren't, they were just export wrapped which provided minimal protection. This resulted in burst boxes, breakages and loss from boxes spilling out en route.

On arrival I was stung with a very significant duty fee for alcohol, which I had specifically asked for advice from the agent on, but was told I would be below the minimum threshold - this was a lie. While I appreciate it's my responsibility, I would rather Stuart had told me where to find the information than give me false information.

When I contacted Movecorp to tell them about the breakages and loss there was no mention of an apology. I compiled the claim details, calculated depreciation and sent the claim to them. After 9 days I was offered £150 to settle without going through the insurer, but my claim was for over £900 after depreciation (around £2000 before I factored in age and wear and tear). I asked Stuart to explain his calculation several times, but two weeks later he responded with £200 as an offer, instead of addressing the table of costs I had put together. Stuart told me he was only trying to expedite the claim, but it took several weeks between the claim being sent to getting responses.

I posted a review online where I labelled the company crooks. Stuart contacted me much faster than responding to my emails to tell me that Movecorp would take the strongest possible legal action against me if I didn't remove the post. Stuart may be correct as he asserted my original post was slanderous (debateable) so I have rewritten this as a factual account.

I would strongly dissuade anyone from using Movecorp to ship goods from Europe or the UK overseas. The time I have spent, the stress I have endured have been significant and I would never use Movecorp again.

I would advise where possible to use a dedicated container, or to have the goods properly packed and/or crated under your supervision. Photograph and document everything assuming you will not see it again and will need to claim for it.

Further review on insurer to come post claim.

Service cost: £5000

These are words that spring to mind to describe the removal company Movecorp. When you reach my age (nearly 80) you will no doubt have moved several times - know what to expect, right? WRONG! Nobody who hasn't had the misfortune to choose Movecorp (Walsall) would believe the depths to which a removal company could sink. Blatant lies, malpractice of the worst kind, disregard for property (my valuable baby grand piano was slid down the stairs as the requested and promised specialist equipment was not provided). Money paid up front in full, goods all packed, after weeks of waiting the day arrived - my return to England after 17 years in France. Passage booked, all things running smoothly. Huge double lorry arrived (impressive) but wait.. what's that? Can't you take much? No space, and a ferry to catch? Tears, pleading - at least come and look. Oh thank you, thank you. You'll look but..
Only take a few items? Those plastic sacks of clothing, bedding, wool etc? Oh and the fridge. No bed? What will I sleep on? Completely bewildered and traumatized, I lock up house, containing all my belongings and leave for France.
Contact Movecorp. What about collecting my stuff still left in France? What's that? You want another £1600 to do so? Plus VAT? Are you not joking? What about if I take you to court? Ah, thought that would change your mind. You'll go back in 2 weeks, 3 weeks, 4 weeks, sometime. Yes, there'll be enough space on the lorry this time. Yes of course also the trolley and braces for the professional handling of the grand piano. No worries, it'll happen this time. Foolishly I believe you. What else can I do, you have my money. In France, you only pay once the goods have been delivered. What a wise system. Hooray, only 5 weeks later, and my goods are due to be delivered. During that time my daughter had to buy a new bed so that at least I could sleep. Hello, what's this? Where are my sideboards, bookshelves, chests of drawers, T.V etc etc etc etc etc? What's that you say? You're telling me I agreed that you could leave them behind? Oh right!! So I'm happy living out of cardboard boxes with all my clothes, books, personal items strewn around on the floor. Wait, if I pay you another £1,200 (I know, plus VAT) you might be persuaded to go back and make a third attempt. ENOUGH. I'm obviously talking to people from another planet. Now what? I know, report them to the removal ombudsman. Simple. They'll sort them out. Get them to come up to standard, or be struck off the register. Ha ha. The removal ombudsman, or should I say ombudswoman? Turns out she's a one-woman show. Answerable to nobody. So not regulated? Surely a situation open to abuse, which to my mind needs investigating. An elusive lady who seldom answers the phone, or reads emails. I thought I was dealing with a full sized official government body designed to protect the public. She was so evidently biased that I had to check on the internet that this was a bona fide organization. Meant to find out who pays her salary. Either very naive, gullible or easily influenced, she swallowed MoveCorps blatant lies as water in a desert. After 5 months of continued plying with emails (with the help of the tradings officer) she vaguely told me "Oh I thought I'd sent you my decision, I'll do it right away." Three weeks later, still no decision. Phone call. "Oh, who are you? No, I haven't seen your recent emails or those from the trading officer. I admit I've been rather overwhelmed recently. Not been well." When I openly challenged her with not reading my account of events concerning Movecorp she made no attempt at denial. Inspires one with confidence, eh? Now, seven months after paying this company to move my goods from France to England, I am still living surrounded by cardboard boxes and about £3000 of my furniture still awaits collection. If all those folk out there with similar experiences of dealing with Movecorp would care to contact me and join my efforts to make this scandalous company accountable for its conduct, please email me. I am also in contact with a reporter at the Express and Star. You might like to let them know of your experiences.

Service cost: £1600

The removal men did not turn up on the agreed day and as it was a public holiday in the UK so nobody from Movecorp answered the phones or emails. This means we wasted a whole day sat around from 9.00am until 18.00 waiting for removal men who never turned up. The delivery was then not made within the selected one week time slot we had agreed. To add insult to injury we were erroneously charged twice for insurance due to their admin error. A month later they have not credited me for their duplicate payment they charged to my credit card despite emails and phone calls.

Service cost: £1700

Nice and easy. This is the second time I have used Movecorp, first time for a business move to Holland in November 2012 and now my house move back to London, and I cannot fault any of their business structure. The removal teams I have had have been superb, nothing was too much trouble. The packing and unpacking was carried out carefully and quickly, everything placed in the rooms marked on the boxes and all the empty boxes and packing broken down and placed tidily in the garage. The office staff were as efficient as before, questions answered quickly, timetables adhered to and the quote figure given was the figure paid when the contract was completed. I will certainly use them again and would recommend them unreservedly.

Service cost: £1800

Movecorp is unundoubtedly the worst international removal firm that you could find. They have ripped me off from the first day and continue trying to steal more money despite never delivering my goods. They are running a scam whereby the offer a low price to ship your things, then once you agree and pay the fee up front, your things are collected and you never see them again,  unless you are willing to pay numerous additional fees that appear once movecorp are in possession of your items. Even other customers have contacted me for advice after being cheated by this same scam. Avoid movecorp like the plague.

Service cost: £3000

Movecorp were very poor. The service was so poor to write in detail I have to bullet point it:
1. Misquoted as person on charge came back from long leave and so didn’t know current rates. Upped cost.
2. Misquoted as told me insurances rates changed but in fact they were quoting from wrong item list. Tried to up cost but had to constantly have to correct them.
3. Quoted 8-12 weeks pick up to delivery. It took 6 months!
4. Damaged property and when quoted only paid 50% of value written.
5. Didn’t itemise the property packed. So customs had to delay delivery, possibly having to unpack and itemise the property themselves.
6. Never responded to queries immediately and when done was done with short, unreasoned answers, and no help at all.

In essence, expensive, misquoting, poor customer service, late and poorly handled property!

I have relocated many times and Movecorp has been the worst by far! I would strongly recommend to avoid!

Service cost: £3000

Our moving process started quite promisingly, in fact right up to collection (and receiving our money) it was actually very good. However, what a different experience after our payment was made. Household goods poorly packed, several significantly valuable items left uncrated. We also arranged and paid for several more crates that were not provided. Company later tried to establish that measurements of furniture we provided were incorrect and so prepared crates could not be used. They then suggested missing crates were seized by Australian customs officials (We contacted Australian Customs - this alleged practice does not occur). We received absolutely NO communication from this company when these alleged "problems" subsequently arose with our shipment to alert us, or help find alternative solutions. We were left to discover a significant list of glaring errors, oversights and omissions ourselves upon delivery of shipment. Manager was less than sympathetic and sometimes did not respond to communications from us. Very frustrating. However, let the following facts speak for themselves: a large insurance claim against Movecorp was eventually settled in our favour… also, additional complaints lodged with UK Moving Ombudsman regarding service issues (after receiving virtually no assistance from Movecorp and making almost no progress towards resolution of our complaints, despite 16 months of patient correspondence), also was quickly settled in our favour. We will never use this company again and definitely will never recommend them. This was an utterly regrettable and highly stressful experience for us. Let the buyer beware!

Service cost: £11000

Moving with Movecorp was a very painful experience. I was moving from Germany to the United States. At first, they were very responsive and I had a good feeling about the whole thing. They asked for a two week window for pickup, so I gave them my last two weeks in Germany, which was the end of January through the first 10 days of February. They then informed me that they couldn't come those two weeks and would be there a week early. I rearranged my schedule to accommodate them. They had delays, so then they said they would be there the first week of my two week window. Then they had more delays and would be there the second week of my two week window. A day before I was supposed to leave, they notified me that the truck was full and would be returning to England and would come back a few weeks later. I said I couldn't wait a few weeks because I was leaving the country, so they had a local partner come pick up my stuff and store it until they could pick it up, all at my expense.
Once my stuff had been picked up, the communication got much slower, and I didn't hear anything unless I asked. The container didn't leave England until late June. Once it left England, Schumacher Cargo, an American company, took over. They communicated well, I did have to pay an additional customs fee, but I had no issues with them or with my stuff getting delivered.
Finally, in August, six months after I left Germany, I finally received my things. However, a china dish was cracked, a leg was broken off of a chair, a pot and a bowl were cracked, and some glasses were shattered. I was really only concerned about the china dish and the chair, so I got quotes to repair and/or replace them, and asked for $225, which is only a little more than I had paid for insurance. They said they would only give me the current values that I had on one of the forms I had filled out, which I thought was fair, and this was $76.40. However, there was a nearly $50 policy excess, which no one had mentioned to me before, so my total was down to $27.74. After the $20 transfer fees, I ended up getting $7.74. Needless to say, that didn't cover the costs of the dish or the chair, or even the tacos I had for dinner that night.
Next time, I will choose a company that will do it right.

Service cost: £2086