MoveCorp

I shipped 23 boxes of household goods with Schumacher from the US to the UK, Movecorp were their agents in the UK. They took several weeks longer than planned, charged me for extra checks and services not in the original quote twice and then lost three of my very large wardrobe boxes. Movecorp noticed the three boxes were missing two weeks before scheduled delivery to me and did not notify me. On the day of scheduled delivery they first sent out the wrong van and then only notified me, with a chuckle from the staff member, that three were missing. At the time of writing (three weeks later) they are still lost.

Service cost: $2000

We considered moving home by hiring a van and getting friends and family in to help. But a friend had recommended using Movecorp and we were so glad that we did!
Knowing a house move to be a highly stressful experience, we decided to pay the extra and get the professionals in.
Sophie in the office was very professional and explained everything from start to finish, arranging the survey, quote and delivery crew. On the day of the move, the delivery men were on time and were well presented and friendly. They arrived in a truck larger than required, which allowed for all our belongings to be comfortably packed and secured. Once at the new property, the crew were happy to place all items where ever we wanted them .. including the shed and into our loft (will only do this if boarded and lit).
Unfortunately we had damage to one item which was a bedside glass lamp. After informing Sophie about the damage and providing Pics, she arranged to send out a Gift Card (for the retailer we had bought it from) within a couple days (very impressive) which allowed us to purchase a replacement straight away.
Overall we were very satisfied with how it all went start to finish. Movecorp definitely took the stress out of the day for us. And I'm certain things wouldn't have gone as smooth had we undertook the move ourselves. We will certainly recommend to friends and family. Thank you Movecorp for all your help.

Service cost: £620

In my opinion using MoveCorp should be avoided. I booked in for a move, whilst on the phone was asked for payment up front, I explained this made me feel uncomfortable paying for a service I had not yet received, so agreed to pay on the day - cash.
2 movers turned up (nice lads). Asked for payment again before the move took place, I explained the agreement made on the prior Friday, spoke with James on the phone (who was quite patronising and a little rude) and was told 'pay up or we're not moving you'. I explained I was happy to give half and then half once complete, he pushed for payment and I gave in and paid and explained I would share a review (I review all services, good and bad). Paid the cash to the 2 lads and asked them to carry on. Next thing I know they've closed the van doors and are walking into my home telling me they have been told to give me my money back they won't be moving me and the office will call me. This was obviously very distressing as I had complied with all of James' requests.
I then received a call from James explaining they don't want to do business with someone 'like me' who might review them badly, I obviously asked how he thought this review might end up! I was then told I had received the terms and conditions of booking and so knew that I had to pay etc, I explained I hadn't received them. Upon exploring this further it was discovered the email address they were sent to was incorrect!
James did then offer to send the removal men back by at this point I didn't think it would be a good idea to do business with someone who obviously thought I was out to rip them off.

Being a 31 year old girl, moving into my first property this could not have ruined the experience more.

If you would like a hassle free, pleasant move with excellent customer service I would NOT use Move Corp.

Service cost: £80

Based on the service we recived for our move, I would definitely be happy to recomend to friends and family. Movecrop actually came recommended to my husband and I from a work colleague who was satisfied with a local move they carried out.

We undertook a partial move from the UK to France after buying a holiday home, so only required to take some homely items.

Comms was good from the off set and I was satisfied with the cost based on what we were moving.



Bet.

Service cost: £490

Movecorp in my opinion are shocking.

No contact even after 5 weeks of my goods arriving at port for collection.
£150 port charges for delays.
Then further 2 week delay was at there warehouse
Then not delivered inside house as agreed and booked for.
Gave me another customer box.
Took 4 attempts for them to acknowledged and finally collect other parties box.
Never located I missing box even though it was marked and labelled.
No apology or details of actions taken to find.
JUST A SHOCKING EXPERIENCE.

a kdlays 3 No.

Service cost: £2000

We paid £5821 to have our container shipped from the UK to Arizona unopened ( the caveat being the US Customs might want to inspect, they didn't ) we where guaranteed that the container would be locked at our door in the UK and shipped to our door in Arizona, a door to door service, that was a con and a lie, the fact that the removers ombudsman upheld my complaint and awarded compensation, which they haven't and won't pay, is testament to the fact that MoveCorp do not deal honest and or fair, our stuff arrived broken and damaged and we had to claim on our own insurance.
Avoid like the plague.
Stuart Hall will lie to you
James Tennant wont take responsibility
Carly Anne Cope will lie to you.

Service cost: £5821

Professional and Trusting.
We were recommended to try Movecorp by a neighbour who had recently used them to move and I can’t thank the neighbour enough. From day one and my first phone call to them until the day after the move when the co-ordinator Michelle called us, the experience has been superbly handled by Movecorp. The price was brilliant, the contact with Michelle reassuring and the move was so easy. Nothing ever seemed to be a problem, even though I must have contacted them a dozen times, and Michelle was always friendly and happy to give advice on what to me was a major concern yet to Movecorp was just another day at the office. Finally you get a chance to leave a review on a site? Talk about having trust in your company.

Service cost: £650

I would like to thank you for the attention and time you have shown me regarding the collection and delivery of my mothers beautiful furniture. All the staff I spoke to had great respect and understanding of how much sentiment the furniture possessed to the family and I am glad to say that it was handled with the care we wanted. The wrapping, packing and unpacking was well worth the money and I could not fault the attention to detail. “Magnifico” as Brian kept saying?

Service cost: £1800

The collection was on time and with a four man crew full packing service and loaded the same day with great care.
The delivery was arranged at a time to suit both Movecorp and my self and went without a hitch Jason and Jason worked very well together and the job was done in no time.
I would highly recommend Movecorp for any international removal,
With a special thank you to Emma Tennant who has been on hand over the last year to help with any questions and change removal dates on many occasions due to our buyer messing us about!
To sum up I don't think anyone else could have done it better.

Service cost: £4000

Extremely poor service. Not only inexcusable delays due to poor vehicle fleet with no immediate replacements but also losing items (expensive and pretty big ones).

A good idea is to insure all your items, but not with them. They will apply the contract until its last consequence with no mercy or consideration for the client. So if you do not insure the items you might get 40 GBPs per item if so. In my case still nothing and still waiting for feedback on where my items are, not even have been classified as lost after a month of its delivery.

Very fast by collecting your money, one of their clauses in the contract explains that they are not liable for delays (no matter the length of them or the cause of them) so the customer gets no guarantee on when the items will arrive. At all. Even on agreed dates when they do not show up they are still covered and will not give any of your money back.

They will also challenge you by phone and argue.

I hope that if you are reading this is not because you are already experiencing something similar. You can try also the removals ombudsman service. In my case and due to this kind of contract signed they could not do anything being the court the only possible mechanism to claim what is yours. And with no guarantee for winning it.

Just think a little bit about the bad reviews you see online against the five star reviews and take your own decision. It is cheap for a reason.

Service cost: £700

I would like to say that my family miss England but that would be a lie. Australia is out of this world and we would like to thank you and everyone on your staff for how effortlessly and perfectly the move was handled. Our items were carefully wrapped and handled and arrived without any damage. All the communication was clear, complete and timely as was the correspondence. Phone calls were polite and professional and everyone we dealt with were wonderful. We would recommend you to anyone wanting a great move carried out at a fair and realistic price, other companies who did not get our business take note.

Service cost: £3450

The men were brilliant!  The office administration was very efficient.  However the communication within the company was not good.  We live in an isolated area of France where Sat Nav is a hindrance rather than a help.  We offered detailed access instructions but the office were not interested.  The men, as I anticipated, found themselves on a one track road but luckily rang us and managed to reverse before they got completely stuck.  My delivery included a small but reasonably heavy upright piano.  At the Durham end Ed, Fraizer and Jamie were swift and efficient but found getting the piano out of the house onto the lorry extremely difficult.  There was no ramp nor trolley.  I asked for there to be a ramp at the France end.  The men at Durham promised to inform the office. At the France end, the delivery was late because the office had failed to consider an annual bank holiday. The men had no ramp nor had they been informed that it was a first floor delivery. Richard and Stuart, along with my husband, strained themselves to the limit to get the piano up the steps to the first floor. I have been assured that if my load is under the volume paid for (which I am almost certain it is) I will be refunded the balance. Would I recommend the company?  Yes, but if there are exceptional circumstances, I suggest that you be extremely assertive with the office as regards detailed instructions.

Service cost: £1092

Two years ago I had Movecorp move my household items from Keswick, Cumbria, England to Bellingham, Washington, USA
The movers showed up at the house in Keswick hours late, and with no container just two unmarked small covered trucks. I had done most of the packing myself. They sent me upstairs to continue packing while they moved boxes from downstairs into the two unmarked trucks. I now know they were stealing as they went. I now believe the trucks were taken to another location where thousans of pounds worth of items, family heirlooms, brand new clothing, and other items were stolen. I have contacted the company many, many times, and they never respond. When the container arrived in Bellingham, it was poorly packed, and I could tell immediately, that things were missing, boxes in the container had toppled and fallen over, and the men who unpacked remarked on the poor packing, and told me to contact the Movecorp in England. This company is run by thieves. I am heart-broken to have items of sentimental value stolen by these criminals. It took my life-savings to pay for the move, many items had been purchased for use during my retirement, I cannot afford to replace them. UNDER NO CIRCUMSTANCES USE THIS COMPANY THEY ARE TOTAL CRIMINALS. This experience was so traumatic to me that I have been emotionally traumatized for more than a year, because of it. All they are interested in is getting your order, once you turn over the cash you are left high and dry. They have not interest what so ever. Customer Service does not exist with this company. I viewed the Movecorp Website, and the foreman who did my move has still has his picture on it, so he has never been terminated. He even made the comment that I was the same size as his wife; how convenient to steal my new clothes, even new underware was taken, beautiful evening dresses and leather/suade coats, all missing. Antiques that had been in my family for generations, antique clock and Chinese vases all missing.

I felt intimidated to sign their papers fearing that if I did not, they would harm my property, well they did any way by stealing. I asked how much more room was left to fill the container and they told me plenty and then left early leaving half of my possessions which are not in storage at a friend's house. The Foreman lied to me, said he had worked for Move Corp for fourteen years and I should be very happy to have him, because he was so experienced. One of the men was covered in tattoos, had rotten teeth and looked like a gaol-bird. I was never compensated one penny by the insurance I paid for. I believe I was totally taken advantavge of because they knew I was an older person and moving abroad. I see this as Elder Abuse. If you want to see your valuables again do not use this company, they told me not to lock things, so that US Customs could inspect, what they meant was, so that they had easy access to steal. It is now two years since this happened to me and I am totally sickened by what these low-lifes have done to me. After sending many E-mails they have never responded, so they must all be protecting eachother. BE WARNED UNDER NO CIRCUMSTANCES USE THIS COMANY. If I had to do it again I should have given everything away, that way I would still have the thousands of pounds they charged me to move, even if everything else was stolen. If I could give them a minus score I would, believe me! They are a thousand times worse than poor! They left me feeling so violated it was like being raped! I have still not unpacked some boxes, because I am sickened to find what else is missing, they numbered some boxes but many suitcases and boxes never arrived, paintings also missing. Delivery not on time, and they never kept me informed. Grandfather clock taken apart and the movers who delivered it did not know how to reassemble, something else I will either have to do, or pay someone else. I gave specific instructions that I wanted soft items packed inside and they didn't do it, also they left the area under my oak table with nothing in it wasting space that I had paid for. Parts of items are missing that were taped to them, and also stolen/vandalised. They even attempted to steal my power tools right in front of my eyes and then denied it. Were they expecting a tip for what they had done? The two men in America who did the delivery were helpful, but not the ones in England.

I feel like writing to the Daily Mirror or a TV Consumer Advocate Show in the UK to expose these thieves.

Service cost: £10000

This company is not to be trusted. They totally underestimated the amount of possessions to be packed into the container and then tried to double the charge for the extra few items. They got told where to go..

They sell insurance which they profess to cover all damages and to make sure you insure for the amount it will cost at your destination. This does not matter because they work with an adjuster who will use every trick in the terms of the policy to back out of indemnifying your claim so you’re left with ruined furniture that was new at point of departure. They must be on a back hander with this dishonest outfit.

Stay well clear and save yourself months of headaches and wasted time trying to get answers and resolve issues.

NOT TO BE TRUSTED.. EVER.

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Service cost: £8450

We hired MoveCorp and they were incredible. They arrived exactly at 9 as scheduled, were meticulous, highly professional and treated all our furniture like it was theirs. They work very quickly, efficiently and were an absolute pleasure. We had a large dresser that we didn't think we'd be able to move. These guys figured out how to disassemble and reassemble it and we were able to move the dresser. They are definitely not the cheapest movers but I do believe it was 100% worth it. I felt like they really loved their job, were proud of the level of service they provided and were genuinely excited about our new home! Highly recommend these guys! They are the best!

Service cost: £2200

Disgusting behaviour!! Booked into to carry our belongings from Dorset, to California. ONE week!! Before collection, they decide to email on the Friday at half 5 just as they leave work advising that they are increasing the charge by £400.. No explanation, leaving us for the weekend to sort alternative arrangements ONE week before they were scheduled to pick our belongings up. All of this after, we had paid the £50 deposit to 'Secure dates and Prices' a load of cowboys.

Disgusting behaviour, would never recommend.

Service cost: £1500

My move from Aldershot to Brugge was superb, great service and completed in great time. Could not fault your company in anyway and nothing was too much trouble. Will definitely recommend you to friends and family or anyone looking for a reliable removal company.  
My move from Aldershot to Brugge was superb, great service and completed in great time. Could not fault your company in anyway and nothing was too much trouble. Will definitely recommend you to friends and family or anyone looking for a reliable removal company.  
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Service cost: £1500

I was given Movecorps number by one of my friends who had used them five months ago for her house move and she found them to be very professional and trusting.
She told me to get a quote first though because although she was totally happy with them they were not the cheapest quote she had got. Which although I found that to be true with the quotes I received there was not a huge difference and recommendation is worth paying a little extra for peace of mind alone.
The price I was quoted seemed a fair and honest price for the belongings I wanted moving and upon reflection for the amount of work, time and transport used I was very pleased with the price and would recommend them to anyone needing a good removal company.

Service cost: £650