Move Smart Relocation

Most rude company you will ever deal with. Two estimates $2500 differences. Kevin Norwood called me a "rude woman". after I advised him twice that I did not have time to do this right now. Then Daniel calls says he is owner, refused his fed tax #ID, refused his last name, refused to confirm full address of business. He started over talking and yelling at me. I would not every recommend this company what so ever.

Location (per phone call on caller ID) Boca Raton Florida.

Move size: 3 Bedroom Home Service cost: $5500

I would give this company and their subcontractor, US Movers, a negative 10 if I could. Long story short, they quoted me a price and on the day of the move the price was $2500 more than the original price. Granted , I had a FEW more items than originally listed, but not that much. We were moving from Texas to Tennessee, so timing was everything as we had a closing date on our new house of 6/26/2020. the movers came on 6/24/2020 as agreed, and we started our move. What they didn't tell us at the time was that our truck was going to Dallas and our belongings would sit in a warehouse until it was economically advantageous for them to deliver to Tennessee ( waiting for two other households belongings to be loaded), They told us it would be 5 to 7 business days from 6/24 until we got our stuff. Ok, that was reasonable. However after the 7 business days lapsed I started calling and emailing them daily. First, no one answered their customer service number for 2 or three days, finally got through, and they had no idea when we would get our stuff. Mind you , we had minimum clothes, etc, and two army cots to sleep on. I kept calling and emailing daily with no response from Movesmart or US Movers. We had no idea where or when we would get our belongings. I finally got through on email and phone with US Movers on 6/30 and they told me it would be 5 to 7 business days from 6/30 when we would have our truck , but they couldn't guarantee it. I told them they said it would be 5 to 7 business days from 6/24, and they could not recall that. Needless to say, we were more than angry, and let them know that. Finally on 7/8, they called and said we would have our belongings on 7/9. That is 15 days without our entire household belongings. These companies are just the worst I have ever had to deal with in my 69 years on this planet, and warn everyone NOT TO USE THESE PEOPLE, THEY ARE HORRIBLE, UNRELIABLE, UNPROFESSIONAL, RUDE AND INCOMPETENT.

Move size: 3 Bedroom Home Service cost: $6200

We paid a $1,000 deposit to have them pick up our items to move from North Dakota to Arizona. We started calling about a week before because we had questions, no one was answering or calling us back to answer our questions. The day of, they finally called to tell us sorry we had an incident with our truck so we will not be moving your stuff for you. They said they’d send the deposit back in the mail. Months later, no deposit back. When we try to call, they simply hang up on us. SAVE YOUR MONEY AND TIME. Do not let these pathetic scammers take advantage of you.

Move size: 3 Bedroom Home Service cost: $1000

I gave them a deposit of $1272 on 2/2. Called back to cancel after reading reviews & was told to cancel in writing. That was approximately 15 minutes after giving my bank card number to Move Smart or MoveMeSmarter, whatever they call themselves today. Sarah gave me email to send cancellation to. My husband called immediately after sending email & Sarah confirmed she received cancellation & money would never come out of my bank account. 3 days later, they took the money. Husband called again & was told it would take 7 to 10 days to refund & it never should have happened. I left for FL & around the 20th finally got my internet etc hooked up so I could look up my account. Money was still not there. Husband called Sarah again, she said it would be 2 to 3 more days. It's now 3/8, so that's 38 days. I called & spoke w/a real gem of a "human being", Chris who claimed that we didn't fill out an email after talking to Sarah giving them new address so they couldn't send it. I told him I never got email, he argued he's looking at it right now. I argued I'm on computer right now & don't have that email. Told him about other complaints & I have trouble believing they're actually sending money this time since they keep saying a couple days. After arguing w/Chris some more, I told him I'm considering suing in civil court & filling out criminal complaint since it's against the law to take money from someone's account after being notified in writing they're no longer authorized to do so. He told me he's pretty versed in the law & that's not true. I explained I've worked for attorneys for 20 yrs so I'm pretty versed in law myself. He hung up on me, of course.

I went on my email to find low & behold there's an email sent seconds ago asking for my address for refund. Now keep in mind they had my info because they were going to move me to new address. Why do they need me to confirm my address in an email? Also why didn't Sarah tell my husband that when he called wks ago? He was on speaker & I didn't hear her say anything to that effect. We'll see if I get my money back in 2 days (again). Claims because it was a check by phone they can't put back in my bank & have to mail me a check. Guess we'll see if it comes & if so, will it bounce? I have no faith in what these criminals/scammers say. I also filed complaint w/BBB right before this review. THEY HAVE A D- RATING W/BBB! So I'm obviously not the only one who's had issues w/these thieves.

Move size: 2 Bedroom Home Service cost: $1272

This company is a complete scam, DO NOT USE THEM! They took my $600 deposit, promised to be available for any questions ANY time but as soon as they got my cash, the guy that promised to help me was nowhere to be found. They told me they would be there Friday but then they said Saturday. I started reading reviews and found out this is a common situation and many people reported that they would take their stuff and then demand at least another $2000 before they will give their stuff back to the customer. They are unprofessional, rude, and 100% a scam. Dont make the same mistake I did

Move size: 2 Bedroom Home Service cost: $1700

I originally contacted Move Smart in May of 2020 for a move. I was given an estimate and then they doubled it when added approximately 15 more boxes. I then cancelled and was told by Daniel Malone that they would not refund my deposit and said i had a credit. I then went to use my credit within a year and they told me it was null and void. The "supervisor" i spoke to was VERY UNPROFESSIONAL" and was cursing at me and told me i needed to learn how to read a contract and then refused to send me a copy of my contract and then hung up on me... AGAIN, DO NOT USE THIS COMPANY.

Move size: 4 Bedroom Home Service cost: $2600

My move was Feb 2021. On initial contract, the company makes a good estimate but it’s under-estimated and ultimately you will pay more.

My contract was for a light move – no bedroom, no dining room or large couch. The total was $1771 which included a $700 destination fee. This was the one itemized detail you think a moving company can get correct. The move was scheduled well in advance and to take place 8am. That morning, the foreman said they can’t be there at 8am so it would need to be around noon. Well, when you’re in an apartment complex and needing to reserve the elevator to move, you can’t just change this on a whim. We re-scheduled to 4pm that same day, but they showed up at 6pm.

The kicker came when the movers provided a copy of the contract, but it wasn’t what I signed. My contract was for $1771 with a destination fee of $700. They movers wrote $900 destination fee with a total of $200 more. I had to pay them (half of the balance) or they wouldn’t pick up the goods. On the delivery end, I had to pay the rest. They told me to take it up with the Move Smart to get a refund.

I called the Customer service group – Sarah is who I talked with most often. She recognized that I didn’t sign a contract with the $900 and said it was an overcharge.

So I had to send them their own contracts, the signed forms on pickup. Paperwork they already had, but I had to send it to them. This is one way that they make it your fault if you don’t send it to them.

Then, the “check is in the mail”, was said up to this date today, June 20. I have not received any refund.

The excuses were incredibly sad, and I can’t understand how the customer service team (Sarah, Danni) like lying to the customers when we are overcharged. It’s a sad job to have. Here’s some excuses:

• “The accounting department got the wrong zip code.”

• “We send it off to accounting to reissue it.

• “The accounting manager needs to sign it. It’s on her desk to go out with the other accounts payable.”

• Accounting cancelled the check.

• “they didn’t mail it because they thought it was already completed.”

• “I(Sarah) put in a request to expedite the re-issue.” It should be sent out this week.

• On my last phone 6/8/21 call stated by Danni - “It’s with accounting, but we’re doing you a favor, we paid this for you.” “Most customer’s don’t complain and just pay the fee.”

• Now it’s my fault.

No refund and it’s been 4 months with at least 10 phone calls!

Move size: Partial Move Service cost: $1771

STAY AWAY FROM THIS COMPANY!!! They are nothing but a ripoff scam. They give you a low price for moving, just to get you to sign and deposit money, then turn you over to some fly by night outfit that doubles or triples the price to move. They are NOT a moving company, they are a "broker" who gets you hooked then finds the biggest dirt ball outfit they can find to ship your stuff. Our household items finally arrived about a month after they told me they would, every thing damaged! DO NOT go to these people! They should not be allowed to operate a business.

Move size: 3 Bedroom Home Service cost: $3900

The movers did not take more than HALF THE ITEMS ON MY LIST OF ITEMS. The movers arrived and told me they COULD NOT TAKE MY FURNITURE(dining table set, 3 recliners, 2 dressers, coffee table, 2 night stands, refrigerator, and other smaller items). Then, the mover tells me if I want to take the fridge,

It would be $500 more to put on the truck. Complete scammers.

ALL ITEMS WERE ON THE LIST PROVIDED WITH THE ESTIMATE. TOTALLY UNACCEPTABLE. The estimate provided did not allot enough space for the items on the list. Left me without furniture and paying over 5,000 to move bins, duffle bags and a bed. So ridiculous. Stay away from this company, they don’t give a shit about you or your stuff. They just want to take advantage of people moving out of state and bleed you dry.

It’s also extremely difficult to get a hold of customer service or talk to anyone at all after you’ve signed the contract.

Terrible business, shameless company.

Move size: Studio Service cost: $5000