Move Smart Relocation

Canceled our move before "their" 72 hour policy. Been well past "their" 15 day processing refund still no check. which was $1000. Dodging our calls and emails. Very rude too when they actually do answer. I've got screenshots of their website, emails, call logs, etc. If we don't get our money back this week we are going to talk to lawyer that does not lose and my uncle in the FBI as well as other state agencies in Florida. This is absolutely rediculous and these people need to be investigated, ALL of them!

Move size: 3 Bedroom Home Service cost: $1000

This company is unreliable. You can never get anyone to answer the phone once they book your move and take your money!! The movers showed up and said the contract I signed was null and void even though they had a list and sizes of all furniture. I had even gotten rid of a lot of the furniture. The movers said because I had "Bulky" items that it would cost me $600.00 per bulky item and that each piece of furniture needed to be packed meaning wrapped with moving blankets and shrink wrapped which came at a heft price. Needless to say they wanted to charge me an additional $4400.00. The guy walked out of my house when I refused to sign the new agreement because I was trying to call MOVESMART to see if this was correct because Joseph Hamilton guaranteed in writing in an email that I would not get charged additional $$.

They agreed to take the furniture but no boxes or totes and not picture and no "Bulky" items because they would not refund my money already paid. I had to get a U-Hauland move the rest of the stuff down. It has cost me an additional 3000. but still cheaper than what they wanted to charge me.

Also the movers said they would not guarantee a delivery date unless I paid an extra $1500.00 and "by law they had up to 21 days to deliver"

Now 14 days later I haven't heard a word and no one at either place the moving company nor MOVE SMART will answer their phone.

I am warning you no matter how "CHEAP" they quote you, in the end you will pay. I am now warning you not to use this company but use a company that owns their own trucks. I should have listened to the reviews.

Rebecca Blake

Move size: 2 Bedroom Home Service cost: $6700

This company is is a total sham. they did pick up as scheduled. I was told 3-4 days for delivery-it was 19. every time I called to check status they told me they reached out, but hadn't gotten a reply. don't you think they should know where my property it is at all times. I saved the confirmation email (contract), but when I tried to look at it again it wasn't there, stated "order fulfilled" or something like that. I asked several times for it to be sent to me, never got. the guys that picked up in Granite Falls, MN told me they were bringing it to Minneapolis where it would go on semi to Portland, OR. and it would then take 3-4 days to get here. When it finally arrived the driver told me he just got order 4 days ago and it took him 3 days to get here. He didn't think he could get to house because of narrow streets. My son gets in and out just fine and he drives a very big tow truck for big rigs. the driver had 2 guys here to move the stuff into my new place, but because the driver said he had to park a block away they would have to charge me extra. This did not set well with me or my son, who then drove his pick-up to the truck and even helped them load and unload. the driver said he would send receipt to my email, he didn't and when I text him he said he would as soon as he stopped. never happened. So I have no receipts from any of them. Each one blamed the other. The company stated they are not responsible after they contract out. They are the ones that set this up I assumed they were the movers and responsible as if I ran a catering company and hired people to cater a party-I would be responsible. Also somewhere along the way, weather with drivers 1, drivers 2, or the warehouse it sat in for almost 3 weeks some of my stuff was gone through and a bottle of about 80 ambien were taken (this is a controlled substance-makes it a felony) the BBB has worked with me, the company takes no responsibility tells me to get a hold of drivers, however they have no info on them to give me.

When I made the original call looking for movers-I called Budget and these are who I got

Never never do business with these rip offs

Mona Wick

Granite Falls, MN to Portland, OR

Move size: Partial Move Service cost: $1800

My move was Feb 2021. On initial contract, the company makes a good estimate but it’s under-estimated and ultimately you will pay more.

My contract was for a light move – no bedroom, no dining room or large couch. The total was $1771 which included a $700 destination fee. This was the one itemized detail you think a moving company can get correct. The move was scheduled well in advance and to take place 8am. That morning, the foreman said they can’t be there at 8am so it would need to be around noon. Well, when you’re in an apartment complex and needing to reserve the elevator to move, you can’t just change this on a whim. We re-scheduled to 4pm that same day, but they showed up at 6pm.

The kicker came when the movers provided a copy of the contract, but it wasn’t what I signed. My contract was for $1771 with a destination fee of $700. They movers wrote $900 destination fee with a total of $200 more. I had to pay them (half of the balance) or they wouldn’t pick up the goods. On the delivery end, I had to pay the rest. They told me to take it up with the Move Smart to get a refund.

I called the Customer service group – Sarah is who I talked with most often. She recognized that I didn’t sign a contract with the $900 and said it was an overcharge.

So I had to send them their own contracts, the signed forms on pickup. Paperwork they already had, but I had to send it to them. This is one way that they make it your fault if you don’t send it to them.

Then, the “check is in the mail”, was said up to this date today, June 20. I have not received any refund.

The excuses were incredibly sad, and I can’t understand how the customer service team (Sarah, Danni) like lying to the customers when we are overcharged. It’s a sad job to have. Here’s some excuses:

• “The accounting department got the wrong zip code.”

• “We send it off to accounting to reissue it.

• “The accounting manager needs to sign it. It’s on her desk to go out with the other accounts payable.”

• Accounting cancelled the check.

• “they didn’t mail it because they thought it was already completed.”

• “I(Sarah) put in a request to expedite the re-issue.” It should be sent out this week.

• On my last phone 6/8/21 call stated by Danni - “It’s with accounting, but we’re doing you a favor, we paid this for you.” “Most customer’s don’t complain and just pay the fee.”

• Now it’s my fault.

No refund and it’s been 4 months with at least 10 phone calls!

Move size: Partial Move Service cost: $1771

STAY AWAY FROM THIS COMPANY!!! They are nothing but a ripoff scam. They give you a low price for moving, just to get you to sign and deposit money, then turn you over to some fly by night outfit that doubles or triples the price to move. They are NOT a moving company, they are a "broker" who gets you hooked then finds the biggest dirt ball outfit they can find to ship your stuff. Our household items finally arrived about a month after they told me they would, every thing damaged! DO NOT go to these people! They should not be allowed to operate a business.

Move size: 3 Bedroom Home Service cost: $3900

Don’t ever use them! I had to be out of my place in Seattle on May2nd(Saturday) and they assured me someone would be there to pick it up. My landlord had new tenants moving in that Wednesday and needed my stuff out. They still had not picked up my stuff and it is now Tuesday. I had to pay an extra $548 for other movers to move my stuff to my friends house in Seattle which was 20 minutes away (luckily my friend had space in her home). Turns out they did not have any moving company booked and told me that no one wanted to take my route from Seattle to Denver and that I need to pay more money if I want to look more desirable so the movers would take my route. Eventually movers come a few days later. They make it seem like they were on the way with my stuff when in actuality it was sitting in a warehouse. They tell me they have up to 21 days to hold my stuff not including weekends or holidays. They literally used up the full 21 days and I am now receiving my stuff over a month later. The United moving company just told me it would have been a lot easier and cheaper if I booked with them instead of through a broker.

Move size: Partial Move Service cost: $628

If I were hard-pressed to describe the people of Move Smart in a single phrase, it would come down to two choices: cockroaches, and miserable subhumans. Upon further consideration, I'd have to admit that I couldn't even call them cockroaches — they lack the fortitude.

This 'company' is a scam of an operation that will take your deposit, tell you you have 3 days to cancel, and then when you do stumble upon some of these horrific reviews, steal that money, even when cancelled within the three day window. I was told when I inquired after my deposit that 'they'd told the bank to send it back.' I don't know what's worse: being stupid enough to say such nonsense, or being comfortable pretending to be that stupid.

I am immensely glad that I did cancel, and although I had to report this as a fraudulent charge to my bank in order to get my money back (there was no getting anywhere with their 'customer service' team), I can't imagine how awful this must have been for people who ended up actually using them.

Any positive review you see about them is fake. These miserable subhumans (I've decided!) can crawl back into the Floridian swamphole they came out of.

Move size: 1 Bedroom Home Service cost: $2200

I had really bad experience with them. They gave me a quote of $2224 and while signing the document they conveniently changed $2224 to $2724. As i was signing the document in my mobile I did't notice the change until 5 days later. I called up the booking representative, he said the document says $2724 not $2224. I shared both the screenshot with him. On seeing that he said he will check and get back to me but never called me back. When i asked for a cancellation which they never agreed saying your window for cancellation was 72 hours and refund wont be issued. I would suggest to keep your distance from this company.

Move size: 1 Bedroom Home Service cost: $2724

The movers did not take more than HALF THE ITEMS ON MY LIST OF ITEMS. The movers arrived and told me they COULD NOT TAKE MY FURNITURE(dining table set, 3 recliners, 2 dressers, coffee table, 2 night stands, refrigerator, and other smaller items). Then, the mover tells me if I want to take the fridge,

It would be $500 more to put on the truck. Complete scammers.

ALL ITEMS WERE ON THE LIST PROVIDED WITH THE ESTIMATE. TOTALLY UNACCEPTABLE. The estimate provided did not allot enough space for the items on the list. Left me without furniture and paying over 5,000 to move bins, duffle bags and a bed. So ridiculous. Stay away from this company, they don’t give a shit about you or your stuff. They just want to take advantage of people moving out of state and bleed you dry.

It’s also extremely difficult to get a hold of customer service or talk to anyone at all after you’ve signed the contract.

Terrible business, shameless company.

Move size: Studio Service cost: $5000

We gave them the benefit of the doubt with all of their poor reviews because "no one ever leaves a good review," this may be true, but for Move Smart, their poor reviews deserve to stay. We scheduled moving over a month ago with a very attentive representative (David Miller). We had to follow up many times to see when the movers were coming and to ensure a specific delivery date. Movers finally got here 3 hours later than their given window, charged us an ADDITIONAL (never mentioned before) fee of $200, and our delivery date is now pushed back 14-30 days and our items are being taken off the truck into a storage facility (another question asked initially and David left us under the impression that our items stay on the same truck until it is delivered in 1-3 days)!! We also tried to contact the company and David specifically and once we pointed out the discrepancies, they stopped responding via text, phone and email. PISS POOR COMMUNICATION and many FALSE PROMISES. I hope someone reads this and learns from our mistakes, again DO NOT HIRE.

Move size: Partial Move Service cost: $1463

I was contacted by Move Smart LLC for relocation services from California to Hawaii in May 2021. The representative Brendan Bell informed that I would have to pay with an initial deposit of $1850.00. Per the representative cash was only accepted for the initial deposit. After lack of communication from the company, I decided against using the company and within 2 days, I requested a refund. After several attempts, the company responded via email agreeing to refund my full deposit within 20-25 days by mail. However, it is past their 20-25 day policy and I have not been able to reach them via phone or email. I have filed reports and will continue to educate anyone I can about this trifling company. This should not be allowed! They have definitely will not continue to get away with this.

Move size: 2 Bedroom Home Service cost: $1850

I had contract with Move Smart back on May and they scheduled pick up day were 06/28-06/29 ( note: at the time of signing contract they are very nice. So I thought this is good company) They said they will call me few days prior to moving date. But no one call me. I made many phone calls tried to confirm my moving date. But no one answer the phone calls went to answer machine

On 06/28 I got email from the company and they said they will pick up furniture on 06/28. But no one showed up. No one called me have no idea what is going on

On 06/29 Move Smart sent email said they were sorry for the delays and for sure they will picked up furniture on 06/29. I made many phone calls but still no one show up. I make many phone calls again tried to know what is happening

But no response no one showed up

Finally on 06/29 late evening I sent email to the company to request my deposit back because no service was provided, no phone call response, no one showed up to pick up my furniture.

Move smart sent me email and they said they can offer 75% refund or tried to schedule for next day. But I needed to be somewhere next day so I was not available

I sent them email let them know I am not available and I should get full refund because there has no service provided ( I can provide the email info from Move smart if needed)

I file dispute for my deposit 930.00

I am so disappointed for all the issues with Move Smart company

Now I am still waiting for my refund

I would give the rate = 0

Move size: 1 Bedroom Home Service cost: $2102

Please do not use this company. They quoted 2500.00 for a move and then 2 days before changed the quote to $2,900 and then today when the movers got there, they said it will be $3,800. We had 19 boxes and the quote was for 24 boxes. 2 beds and 2 dressers and 3 barstools. We never changed the items and when we called customer service they said that we had more cubic feet than what they quoted. Please do not get scammed by these people. Michael said they had to raise the price to get someone to pick it up. Almost double!!!!!!

Move size: 2 Bedroom Home Service cost: $3800