Move Smart Relocation

Info@movemesmarter.com use this email when you want to cancel or you will not be refunded your deposit after the sales person states you can cancel in 72 hours. If you send it to the wrong email they have the right to keep it according to my credit card company. They took my deposit of $470 and I emailed my sales guy within 24 hours. He did not respond or answer any of my calls or even direct me to the correct email to cancel. They are unethical. They want you to read an 8 page contract in the small print. I learned my lesson.

Move size: 3 Bedroom Home Service cost: $1570

These cons have been running a scam for a long time now but it ends now. They will take your money, cancel your move and refuse to refund you. They will give you a quote then come out and charge you more, refuse to move you and take your money, unless you pay more. They will deliver your furniture broken, blackmail you for more money again. IT STOPS NOW. Please IMMEDIATELY contact the Florida's AG office and file a formal complaint. Go here ---> http://myfloridalegal.com/contact.nsf/contact?Open&Section=Citizen_Services - Also, contact the Boca Raton police department and file a report. Take down that report number. DO NOT USE THESE Cons.

Move size: 2 Bedroom Home Service cost: $3271

MoveSmart had an error on their end that messed up my moving date in their systems, even after I confirmed from them November 11, 2020, resulting in at least $600 of extra personal expense to myself for hotels and airfare when they missed my move-out dates of Dec 28-29. I called once on Dec 27, twice on Dec 28, and then again on Dec 29, when I was finally told they did not schedule the truck correctly.

David Ocean, the apparent manager, was only authorized to offer me a $400 refund for my "inconvenience" despite this being 100% MoveSmart's fault. I was then told a crew would come to my house on Dec 31st. I got a call on Dec 30, that a crew would be at my house in 2 hours. Once onsite, after they had loaded my items, they changed a flat fee of $3500 to $4500 without m y knowledge or consent. They would not securely take my items without me paying for the extra, despite me disputing it and showing them a copy of my signed contract from November. I HAD NEVER SEEN THIS ADJUSTED CONTRACT WITH THE $4500, and it definitely did not have my signature.

I followed up with Chris Ocean first week of January 2021, and he told me they had another "error" in entering the apparent $400 refund that led to me be charged another $1000. He offered to refund the $1000 they erroneously charged but refused to honor the $400 refund agreed to in email, wrongly insisting that the $400 refund was somehow part of $1000, which is not mathematically possible. He refused to provide this amount to me that he had promised, and stopped all communication on January 8, 2021.

Move size: 4 Bedroom Home Service cost: $11000

Not a moving company...

They are a broker and they hire absolute terrible moving companies. Worst experience ever. Told us the truck got in a crash and all of our stuff was damaged. Then a driver called us and said it was put into storage. Lying constantly. We actually had to call the cops to get ahold of someone at the company. DO NOT USE THEM. Was quoted a number on the phone, then when the movers showed up, they added $6000 to the total. Complete SCAME.

Move size: 3 Bedroom Home Service cost: $12000

Here's the email I sent to the company 3 days after my experience on 1/15/21.

Hello, I will not be choosing your moving company.  My initial experience was so bad.  While talking to Aaron to relate the inventory, there was so a lot of noise in the background - other agents talking to clients I imagine. I kept telling him that I couldn't tell if he was talking to me or if it was the background noise.  Then Aaron passes me to Brendon. The background noise was less.  However, as Brendon was reviewing the inventory many items were incorrect.  Brendon got so frustrated he said, "I can't talk to you any more"  and hung up.  I was so shocked, I had to get up from my desk and shake it off.  I was that bad. 

Move size: 1 Bedroom Home Service cost: $99999

My move was Feb 2021. On initial contract, the company makes a good estimate but it’s under-estimated and ultimately you will pay more.

My contract was for a light move – no bedroom, no dining room or large couch. The total was $1771 which included a $700 destination fee. This was the one itemized detail you think a moving company can get correct. The move was scheduled well in advance and to take place 8am. That morning, the foreman said they can’t be there at 8am so it would need to be around noon. Well, when you’re in an apartment complex and needing to reserve the elevator to move, you can’t just change this on a whim. We re-scheduled to 4pm that same day, but they showed up at 6pm.

The kicker came when the movers provided a copy of the contract, but it wasn’t what I signed. My contract was for $1771 with a destination fee of $700. They movers wrote $900 destination fee with a total of $200 more. I had to pay them (half of the balance) or they wouldn’t pick up the goods. On the delivery end, I had to pay the rest. They told me to take it up with the Move Smart to get a refund.

I called the Customer service group – Sarah is who I talked with most often. She recognized that I didn’t sign a contract with the $900 and said it was an overcharge.

So I had to send them their own contracts, the signed forms on pickup. Paperwork they already had, but I had to send it to them. This is one way that they make it your fault if you don’t send it to them.

Then, the “check is in the mail”, was said up to this date today, June 20. I have not received any refund.

The excuses were incredibly sad, and I can’t understand how the customer service team (Sarah, Danni) like lying to the customers when we are overcharged. It’s a sad job to have. Here’s some excuses:

• “The accounting department got the wrong zip code.”

• “We send it off to accounting to reissue it.

• “The accounting manager needs to sign it. It’s on her desk to go out with the other accounts payable.”

• Accounting cancelled the check.

• “they didn’t mail it because they thought it was already completed.”

• “I(Sarah) put in a request to expedite the re-issue.” It should be sent out this week.

• On my last phone 6/8/21 call stated by Danni - “It’s with accounting, but we’re doing you a favor, we paid this for you.” “Most customer’s don’t complain and just pay the fee.”

• Now it’s my fault.

No refund and it’s been 4 months with at least 10 phone calls!

Move size: Partial Move Service cost: $1771

STAY AWAY FROM THIS COMPANY!!! They are nothing but a ripoff scam. They give you a low price for moving, just to get you to sign and deposit money, then turn you over to some fly by night outfit that doubles or triples the price to move. They are NOT a moving company, they are a "broker" who gets you hooked then finds the biggest dirt ball outfit they can find to ship your stuff. Our household items finally arrived about a month after they told me they would, every thing damaged! DO NOT go to these people! They should not be allowed to operate a business.

Move size: 3 Bedroom Home Service cost: $3900

The movers did not take more than HALF THE ITEMS ON MY LIST OF ITEMS. The movers arrived and told me they COULD NOT TAKE MY FURNITURE(dining table set, 3 recliners, 2 dressers, coffee table, 2 night stands, refrigerator, and other smaller items). Then, the mover tells me if I want to take the fridge,

It would be $500 more to put on the truck. Complete scammers.

ALL ITEMS WERE ON THE LIST PROVIDED WITH THE ESTIMATE. TOTALLY UNACCEPTABLE. The estimate provided did not allot enough space for the items on the list. Left me without furniture and paying over 5,000 to move bins, duffle bags and a bed. So ridiculous. Stay away from this company, they don’t give a shit about you or your stuff. They just want to take advantage of people moving out of state and bleed you dry.

It’s also extremely difficult to get a hold of customer service or talk to anyone at all after you’ve signed the contract.

Terrible business, shameless company.

Move size: Studio Service cost: $5000

We gave them the benefit of the doubt with all of their poor reviews because "no one ever leaves a good review," this may be true, but for Move Smart, their poor reviews deserve to stay. We scheduled moving over a month ago with a very attentive representative (David Miller). We had to follow up many times to see when the movers were coming and to ensure a specific delivery date. Movers finally got here 3 hours later than their given window, charged us an ADDITIONAL (never mentioned before) fee of $200, and our delivery date is now pushed back 14-30 days and our items are being taken off the truck into a storage facility (another question asked initially and David left us under the impression that our items stay on the same truck until it is delivered in 1-3 days)!! We also tried to contact the company and David specifically and once we pointed out the discrepancies, they stopped responding via text, phone and email. PISS POOR COMMUNICATION and many FALSE PROMISES. I hope someone reads this and learns from our mistakes, again DO NOT HIRE.

Move size: Partial Move Service cost: $1463

I had really bad experience with them. They gave me a quote of $2224 and while signing the document they conveniently changed $2224 to $2724. As i was signing the document in my mobile I did't notice the change until 5 days later. I called up the booking representative, he said the document says $2724 not $2224. I shared both the screenshot with him. On seeing that he said he will check and get back to me but never called me back. When i asked for a cancellation which they never agreed saying your window for cancellation was 72 hours and refund wont be issued. I would suggest to keep your distance from this company.

Move size: 1 Bedroom Home Service cost: $2724

I was scammed by this company immediately during the sales pitch and I fell for it. I canceled within 2 hours once I realized it was a scam and have been fighting for 3 months to get my money back. No one from the company responds to emails or calls. The customer service department doesn’t exist. The company will try to convince you these reviews are fake. Don’t fall for it, they owe me >$2300.00. Do your homework!!! They need to be shut down at the federal level with their trucking license and at the local level as a LLC scamming consumers.

Move size: 4 Bedroom Home Service cost: $2700

They messed with the wrong person! Not only have I reported this company to the BBC but also the FTC and DOT. I will make it my life’s mission to shut these people down!!!! They have stollen over millions of dollars from people with no remorse at all!!! DO NOT USE THIS COMPANY!!!! They will take your deposit and never give it back or take your personal possessions and you will never see them again!!!

I will never see my money again but I will make sure one way or another they are held accountable for all these people they have screwed over!! Next step is a class action lawsuit!!

Move size: 1 Bedroom Home Service cost: $571

I hired move smart in Feb 2021 to move my stuff from Chicago to Washington. Unfortunately I trusted the telephone representative and gave advance but soon realised they are not trustworthy so I canceled my order and asked them to eturn my money. They said they will refund my money but so far have received nothing. No one answers the phone and they dont care about BBB or FMCSA complaints. Please stay away from them and hire a proper mover. I hope this review saves someone their hard earned money.

Move size: 2 Bedroom Home Service cost: $2234

I was contacted by Move Smart LLC for relocation services from California to Hawaii in May 2021. The representative Brendan Bell informed that I would have to pay with an initial deposit of $1850.00. Per the representative cash was only accepted for the initial deposit. After lack of communication from the company, I decided against using the company and within 2 days, I requested a refund. After several attempts, the company responded via email agreeing to refund my full deposit within 20-25 days by mail. However, it is past their 20-25 day policy and I have not been able to reach them via phone or email. I have filed reports and will continue to educate anyone I can about this trifling company. This should not be allowed! They have definitely will not continue to get away with this.

Move size: 2 Bedroom Home Service cost: $1850

This company's sales pitch is a scam. The sales rep will tell you a specific pickup date and dropoff date, then when the move comes - they will tell you that there is a 5 day window for pickup. This not only contradicts what the sales rep will tell you, but also makes it extremely difficult to schedule a move if your storage company requires an appointment for pickup.

I called customer service numerous times and left voicemails and never received any call back. I finally got in touch on the day of the move and was told that the movers were not coming that day. To which I said I would like to cancel and receive a refund for the deposit I put down and was denied that.

False or misleading representations and deceptive marketing practices under the Competition Act is actually illegal in the U.S. and while i would like to not take legal action, it is clear that this company does not comply to the law either.

Move size: 1 Bedroom Home Service cost: $5000