Move Smart Relocation

Never use this company, I will file a complaint/lawsuit on Monday

1:totalcontract is$2700 took the first payment, when signed contract on the line. the second payment will be paid when the Truck shows up and loading on the Goods.

the third payment will be loading out the delivery to the new place.

2: truck shows up late, Truck does not follow the schedule, shows up at 8;30 pm ( should be 12-5 pm),they asking $7419 more. if don't pay it, leaving, I told them all the list item in the contract it is the item in our house, it is not add on the any more item.no pay,theygone

3: when I call Move smart, no one answers the call.

4: End I have to rush to rent the truck moving by our self.

5: the person I deal with is Peter Russo, I list each item in my contract, no any item add on, he told me if you don;t have any thing add on , won;t have any extra charge,

Peter Russo

5615032424

Senior Logistics Coordinator

Move Smart

(888) 588-3451

6: after he took the money, I start call him, never answer and return the call.

7: Never use this Company. all country home owner we need fill a class-action again this company

8: The company is Cheater. and Peter Russo is a liar

9: when I back to the page to find the contract all the contract page it disappeared. empty full page, Please see attached doc.

Move Smart

Address: 449 NW 35th St #104, Boca Raton, FL 33431

Hours:

Closed ⋅ Opens 9:30AM Mon

Phone: (888) 588-3451

Move size: 2 Bedroom Home Service cost: $2700

They will tell you all the bad reviews are from people who were not accurate with their inventory. They’ll go over your inventory twice before move day. You’ll express your concerns about being over-charged the day of (because of all the reviews) and they’ll put you at ease, reassuring you. But on the day of your move when you have no other options and you’ve already put down a deposit, they will hike up your move to nearly double your original quote. Don’t take a chance- invest in better movers or get moving pods. Oh, and one of the “positive” reviews below used to picture from google images. So it’s obviously a fake review.

Move size: 2 Bedroom Home Service cost: $6500

This company operates a RICO Conspiracy as is likely part of a larger organized crime ring. They are a legal company but operate as a criminal organization. They only want to take your deposit. That's the first part of the scam. The second part is when the people they send to move your stuff jack the price up or hold your stuff hostage for ransom. If they do deliver your stuff it will be partially stolen, never arrive, or arrive completely destroyed. I got a quote for 9500 had to pay a 2500.00 deposit. They keep the deposit and the people they hired wanted 22,000 dollars to move me. They told me they were the moving company, they are a broker. They no longer answer the phone or respond by email.

Move size: 4 Bedroom Home Service cost: $2500

I hired Move Smart Relocation to set up my move in Oct. 2019 from NJ to FL. I had to relocate for work and was only given a 3 wk notice from my employer. My wife and I were in a panic to pack our house and find a reliable moving company. (we heard all of the horror stories of moving fraud and bad moving companies) We looked online for quotes and was bombarded with a slew of calls from moving brokers, POD services and truck rentals, we even got calls from auto transports. I spoke to a few of the companies and got quotes but they all were pushy when it came to getting my down payment. Some of them didn't even address all of my moving needs before they asked for money. It felt like I was dealing with sleazy car salesmen, not to mention they were ALL badmouthing other companies to get me to trust them. It left a bad taste in my mouth and I was about to give up, rent a truck and do the move myself. Finally, I spoke to Paul over at Move Smart. His professionalism, knowledge of the industry and customer relation skills is what made my choice a no-brainer. Even though they were a few hundred dollars more expensive than the other quotes I was receiving. Paul and the customer service team were by our side the whole process of our move. The movers showed up and packed all of our belongings with care. Once they arrived in Florida the delivery went great, they set up all of our furniture and all my wife and I had to do was unpack our boxes. There were a few dishes that broke during the move and even though it was my fault (I didn't pack them with enough packing material) they still offered to set us up with their claims department to cover the cost of the damage. Overall it was a pleasant experience and I was 100% satisfied. I will definitely use this company again and recommend them to everyone I know who is moving. GREAT JOB GUYS!!

Move size: 3 Bedroom Home Service cost: $5000

DO NOT USE THIS COMPANY!! I REPEAT, DO NOT USE THIS COMPANY!!

This company was terrible. Initially they seemed great but after paying my deposit it was downhill from there. The pick up was semi-organized but still not great. I waited 10 additional days on when they said they would deliver. They proceeded to arrive at 8.30pm to unload the truck. 50% of the boxes were damaged. They did not take care of boxes with fragile stickers (which I added to every side of those boxes to make sure it was clear). They said they lost the hardware to my bed so left without reassembling it as stated in the contract, leaving me to “figure it out”. Those were the exact words of the delivery men. The delivery men don’t care because they say it’s not there problem it’s on the company. They also proceeded to charge me extra just because they could, or so it felt that way. Don’t even get me started on the customer service. I made my claims the day after delivery and I’m still waiting to hear back, shocker! If you got to the end of this review please take my word for it and DO NOT USE MOVE SMART.

Move size: 1 Bedroom Home Service cost: $2531

I’ve never left a review for anything so you know this must have been bad. I booked my move 3 months in advance. They told me they would call me 5 days before to discuss the logistics. I felt like that was cutting it too close, but they assured me that was normal. 5 days before..no call. So I called them. They then took my inventory and said the price would not change. BUT they still had no idea when the movers were coming. They said they would let me know the following day. NOPE.

They finally called me the day before I was to move and told me they would be there between 9-1. The next day I was very stressed, but patiently sat on my couch until 1pm. No one came, no one called. After I called numerous times, they said that the driver would call me. He called to tell me they were 2 HOURS away, making them 3 hours late. I called MoveSmart in tears because I was supposed to drive 8 hours after the move and obviously I couldn’t now. The customer service representative, Jessica, was so incredibly rude and said since they were still coming, she couldn’t offer me any sort of assistance.

They ended up coming at 6, so 5 hours late. Then the movers informed me that they couldn’t park outside of my house even though I had been holding a space all day and I would be charged for long carry. I would also be charged for stairs because the limit is 12 and I had 14 (they included the steps to my front door). And then they were going to have to charge a packing fee because I had a bag of hangers. I had called 2 days prior to make sure that was okay, was told it was fine. So now I’m paying $500 more than originally agreed upon. And I can’t do anything about it because I have to move that day. I’m a teacher and I was already paying an entire paycheck for this move. Because of this I was not able to even buy groceries when I finally got to Austin.

I am so disappointed with literally everything about this move. I now am apparently waiting 7-14 days for my furniture to arrive so I’m sleeping on an air mattress for now. I hired movers to take some stress off of the move, but they created so much more stress than I could ever have imagined. Now I realize it would have been cheaper and less stressful to sell my stuff and buy all new furniture. Truly awful experience with atrocious customer service. The movers at least were nice while they were price gouging me.

Move size: 1 Bedroom Home Service cost: $2000