Move Smart Relocation

I set up a move with Move Smart about a month in advance. They tell you you get a early booking discount the earlier you set up. So I was fooled into thinking everything was set and good to go. Three days before the move the driver called me and asked if he could pick my stuff up (long distance NH to PA) on Friday (originally scheduled for Sat/Sun). I said no problem better earlier than later. So I rushed to get my things packed. Then on Thursday I get a call from the driver telling me that he’ll be there later in the day. Ok even earlier I can manage. Then I receive a simple text with a phone number. At 10p Thursday night I’m told his truck is full and I won’t be able to have my things moved. So I call the number and it is a dispatcher not associated with move smart that tells me move smart is just a broker. They tell anyone they can do the move and just cross their fingers that a driver is available to pick up your load. So the dispatcher told me I couldn’t get picked up until Tuesday (no trucks in my area until then. So Monday night comes and I hear nothing telling me about pick up and preparing me for my move. So I call the broker to demand my money back and now no one wants to answer the phone. Move smart never delivered and has not refunded my money or answered my calls/emails. I advise you DO NOT USE ONE OF THESE BROKERS, they just want your deposit. Find a local mover like I ended up doing. It may cost you more but the service is worth it. It’s been a week and I still haven’t heard back or had my money refunded.

Move size: 2 Bedroom Home Service cost: $1600

Long distance move central Ohio to Florida. I'm embarrassed that I used this company. I always tell my kids, if it sounds too good to be true then don't buy it or believe it.

In the end, you will get your stuff moved. It ended up costing us over 3 times the quoted price. We sent pictures of everything we were moving with descriptions. Just don't use them, you will save yourself a lot of grief.

Oh yeah your stuff will come when you get to your new destination. You must be patient. Any time frame this company gives must be taken with a grain of salt.

And since your stuff will be stacked up a few items may not arrive in the best condition. And it gets packed / moved to other trucks so damage occurs there too.

Just don't use them. If you read only a couple of reviews believe the bad reviews on this company.

Move size: 2 Bedroom Home Service cost: $6500

Set up my move with move smart was guaranteed a pickup time and delivery, never did they mention that they are a broker company that sells your contract to third parties that you did not talk to or have the opportunity to research. They were 2 days late and showed up at 8pm when my pick up time was from 10am to 4. The company that showed up up charged me by 3 grand what I was originally quoted and ruined multiple pieces of furniture and made me wait almost a month before delivering my stuff to my home. When I called movesmart to talk to someone the night they showed up to pick up my furniture no one could be reached on phone or by email. After calling every day multiple times a day for a week finally got someone and they pretty much said there is nothing they can do. They black mail you in that way because they know they have you right where they want you because the company shows up and they know you don't have time to find another mover in time so they up change everything. Worst experience of my life.

Move size: 2 Bedroom Home Service cost: $3000

BEWARE: This company hires moving companies that just try to scam you when they arrive. I am still fighting to get my $1000 deposit and $400 move date fee returned to me after I flew to Los Angeles to have my things moved across the country only to get stuck in California for a week and ultimately MY STUFF was NEVER moved and I had to keep it in storage. The 1st moving company they hired claimed to have gotten a “flat tire” in route to meet me (which I later found out from the 2nd moving company that that was a complete lie). I had to stay in California for 6 more days than expected waiting for them to dispatch a new moving company (which meant more expenses: hotel, rental car, flight changes, etc.). Only for the 2nd moving company to arrive in a 16 foot budget rental truck that holds less than 700 cubic feet and try to tell me that it magically held 1100 cubic feet so I had to pay for an additional 400 cubic feet of space (almost an additional $2000 dollars). I immediately called them out (and so did my storage company since they were onsite and witnessed the entire ordeal) and said they were clearly lying and trying to scam me. The moving company refused to take my things and unloaded everything off the truck. Meanwhile I was in contact with Move Smart the ENTIRE time. They apologized profusely and said they rarely work with that moving company (another lie since others have called out the same company for fraudulent business practices). Move Smart told me they would dispatch another moving company on Monday (it was now Saturday evening and I was still STUCK IN CALIFORNIA WITH MY STUFF). Sunday arrives and I feet a call from Move Smart stating that they cannot fulfill my move anymore and I need to now find my own moving company AND they offer me $500 but refuse to return THE REST OF THE MONEY I’ve already paid ($1400). I wound up having to put my things back in storage and travel back home after wasting over $1500 on travel expenses (hotel, flights, rental car, etc.) on top of the $1400 I already paid Move Smart for performing ZERO SERVICES AND HIRING FRAUDULENT MOVING COMPANIES. BEWARE. They are FULL OF CRAP and in the business of SCAMMING YOU instead of helping you move. They take an already stressful situation and make it 10x worse. Just read the other reviews on ALL OTHER sites and the BBB. I have hired a lawyer and have contacted the BBB to assist in resolving this matter.

Move size: 1 Bedroom Home Service cost: $3500

DO NOT USE THIS COMPANY!! They Gaunteed a pick up of my things, I get an email the next day saying they were not going to be picking up my things. I call the sale person John King, can't get a hold of him by phone or email. I talk to another man and he says "I'm so sorry, I'll call you back in about an hour once I figure out what's going on" (no call back). The day of my supposed move date someone calls me to verify my inventory order. I call customer service and speak to Chris, he says he's going to call me back in just a few minutes after he figures out what it going on. 2 hours later I call back to be transferred to his voice-mail; I leave a message. So I call back again just to be transferred to another empty phone. I call back once again spoke with Peter who was also less than helpful. He transferred me to Chris's VM. At this point they are just dodging my calls. By the good graces I get Chris on the phone (my boyfriend called from his phone) I re-explain my situation, and all he has to say was "it was a miscommunication they aren't able to service your move." Which is all I wanted to know. Why would a 2 sentence reply be so hard? I have never in my life ever been treated like this. This is the worst company I have ever dealt with, they have no manners, no work ethic and by far the most horrific customer service. This is not just about them being busy, this was pure laziness and inconsideration. I warn you, do not EVER use this company!!

Move size: 1 Bedroom Home Service cost: $3000

Most rude company you will ever deal with. Two estimates $2500 differences. Kevin Norwood called me a "rude woman". after I advised him twice that I did not have time to do this right now. Then Daniel calls says he is owner, refused his fed tax #ID, refused his last name, refused to confirm full address of business. He started over talking and yelling at me. I would not every recommend this company what so ever.

Location (per phone call on caller ID) Boca Raton Florida.

Move size: 3 Bedroom Home Service cost: $5500

I would give this company and their subcontractor, US Movers, a negative 10 if I could. Long story short, they quoted me a price and on the day of the move the price was $2500 more than the original price. Granted , I had a FEW more items than originally listed, but not that much. We were moving from Texas to Tennessee, so timing was everything as we had a closing date on our new house of 6/26/2020. the movers came on 6/24/2020 as agreed, and we started our move. What they didn't tell us at the time was that our truck was going to Dallas and our belongings would sit in a warehouse until it was economically advantageous for them to deliver to Tennessee ( waiting for two other households belongings to be loaded), They told us it would be 5 to 7 business days from 6/24 until we got our stuff. Ok, that was reasonable. However after the 7 business days lapsed I started calling and emailing them daily. First, no one answered their customer service number for 2 or three days, finally got through, and they had no idea when we would get our stuff. Mind you , we had minimum clothes, etc, and two army cots to sleep on. I kept calling and emailing daily with no response from Movesmart or US Movers. We had no idea where or when we would get our belongings. I finally got through on email and phone with US Movers on 6/30 and they told me it would be 5 to 7 business days from 6/30 when we would have our truck , but they couldn't guarantee it. I told them they said it would be 5 to 7 business days from 6/24, and they could not recall that. Needless to say, we were more than angry, and let them know that. Finally on 7/8, they called and said we would have our belongings on 7/9. That is 15 days without our entire household belongings. These companies are just the worst I have ever had to deal with in my 69 years on this planet, and warn everyone NOT TO USE THESE PEOPLE, THEY ARE HORRIBLE, UNRELIABLE, UNPROFESSIONAL, RUDE AND INCOMPETENT.

Move size: 3 Bedroom Home Service cost: $6200

Not a moving company...

They are a broker and they hire absolute terrible moving companies. Worst experience ever. Told us the truck got in a crash and all of our stuff was damaged. Then a driver called us and said it was put into storage. Lying constantly. We actually had to call the cops to get ahold of someone at the company. DO NOT USE THEM. Was quoted a number on the phone, then when the movers showed up, they added $6000 to the total. Complete SCAME.

Move size: 3 Bedroom Home Service cost: $12000

Note DOT# provided is not a real number! Move Smart will take your money & run! Phone #'s on proposals are not working #'s, Email I received from a Chris Ocean Is NOT a real person, again phone #on email sent to me is NOT a real #, they left off last #.

IF you are able to get ahold of a live person, know that once you are off the phone they will not pick up any more calls. They screen numbers. I had to use another person phone to get a live body, Jessica, whom said she would investigate never heard from.

NOTE, important DO NOT USE Move Smart! This is most important, single women & or Kids present do NOT use Move Smart and beware of ASAP Services Inc. Chicago Moving Services! Great chance you will not be safe!

Man arrived demanding cash, would not take CC as I had confirmed. His demeanor forceful, obviously NON-Respectful of women! Would not provide identification on himself, upon research company ASAP Serviced 9510 Lawler, Ave Skokie, IL 60077, illegal immigrant whom I was dealing with!

I packed everything, they didn't place packing covers, plastic wrap nothing, would not even disconnect stackable washer / dryer nor would they help to move it for me to disconnect. All my furniture is ruined, stackable W/D broke they did not disassemble top/bottom! ALL my well made furniture / real wood, couches are now worth nothing. I am estimating $11,000 in damages, and this is being nice.

I have not only disputed with my bank, I filed a complaint with FMCSA and Home Land Security! Still in search of additional sites to ensure others are protected!

All of these people need to be held accountable. I would encourage others with similar experiences to do the same. ON BBB Douglas Hendricks, Owner/Manager, one has to wonder if he is proud of his operations? OR a true person?

SOUTH FLORIDA SUN SENTINEL |

AUG 17, 2018 AT 4:00 PM

Feds: South Florida-based moving scam bilked more than 900 customers!

I wish I would have found this article first, however there is time to assist others and hopefully they don't make the horrible decision I made! So will be reaching out the the Sun Sentinel and see if they would be interested in another investigation.

More and more I find there are many others just like me, who too can file complaints with additional organizations and Federal Government.

Best of luck to you, I hope my message assists not to use either of these "companies".

Move size: 1 Bedroom Home Service cost: $5550

Info@movemesmarter.com use this email when you want to cancel or you will not be refunded your deposit after the sales person states you can cancel in 72 hours. If you send it to the wrong email they have the right to keep it according to my credit card company. They took my deposit of $470 and I emailed my sales guy within 24 hours. He did not respond or answer any of my calls or even direct me to the correct email to cancel. They are unethical. They want you to read an 8 page contract in the small print. I learned my lesson.

Move size: 3 Bedroom Home Service cost: $1570

MoveSmart had an error on their end that messed up my moving date in their systems, even after I confirmed from them November 11, 2020, resulting in at least $600 of extra personal expense to myself for hotels and airfare when they missed my move-out dates of Dec 28-29. I called once on Dec 27, twice on Dec 28, and then again on Dec 29, when I was finally told they did not schedule the truck correctly.

David Ocean, the apparent manager, was only authorized to offer me a $400 refund for my "inconvenience" despite this being 100% MoveSmart's fault. I was then told a crew would come to my house on Dec 31st. I got a call on Dec 30, that a crew would be at my house in 2 hours. Once onsite, after they had loaded my items, they changed a flat fee of $3500 to $4500 without m y knowledge or consent. They would not securely take my items without me paying for the extra, despite me disputing it and showing them a copy of my signed contract from November. I HAD NEVER SEEN THIS ADJUSTED CONTRACT WITH THE $4500, and it definitely did not have my signature.

I followed up with Chris Ocean first week of January 2021, and he told me they had another "error" in entering the apparent $400 refund that led to me be charged another $1000. He offered to refund the $1000 they erroneously charged but refused to honor the $400 refund agreed to in email, wrongly insisting that the $400 refund was somehow part of $1000, which is not mathematically possible. He refused to provide this amount to me that he had promised, and stopped all communication on January 8, 2021.

Move size: 4 Bedroom Home Service cost: $11000

Here's the email I sent to the company 3 days after my experience on 1/15/21.

Hello, I will not be choosing your moving company.  My initial experience was so bad.  While talking to Aaron to relate the inventory, there was so a lot of noise in the background - other agents talking to clients I imagine. I kept telling him that I couldn't tell if he was talking to me or if it was the background noise.  Then Aaron passes me to Brendon. The background noise was less.  However, as Brendon was reviewing the inventory many items were incorrect.  Brendon got so frustrated he said, "I can't talk to you any more"  and hung up.  I was so shocked, I had to get up from my desk and shake it off.  I was that bad. 

Move size: 1 Bedroom Home Service cost: $99999

These cons have been running a scam for a long time now but it ends now. They will take your money, cancel your move and refuse to refund you. They will give you a quote then come out and charge you more, refuse to move you and take your money, unless you pay more. They will deliver your furniture broken, blackmail you for more money again. IT STOPS NOW. Please IMMEDIATELY contact the Florida's AG office and file a formal complaint. Go here ---> http://myfloridalegal.com/contact.nsf/contact?Open&Section=Citizen_Services - Also, contact the Boca Raton police department and file a report. Take down that report number. DO NOT USE THESE Cons.

Move size: 2 Bedroom Home Service cost: $3271

We paid a $1,000 deposit to have them pick up our items to move from North Dakota to Arizona. We started calling about a week before because we had questions, no one was answering or calling us back to answer our questions. The day of, they finally called to tell us sorry we had an incident with our truck so we will not be moving your stuff for you. They said they’d send the deposit back in the mail. Months later, no deposit back. When we try to call, they simply hang up on us. SAVE YOUR MONEY AND TIME. Do not let these pathetic scammers take advantage of you.

Move size: 3 Bedroom Home Service cost: $1000

I gave them a deposit of $1272 on 2/2. Called back to cancel after reading reviews & was told to cancel in writing. That was approximately 15 minutes after giving my bank card number to Move Smart or MoveMeSmarter, whatever they call themselves today. Sarah gave me email to send cancellation to. My husband called immediately after sending email & Sarah confirmed she received cancellation & money would never come out of my bank account. 3 days later, they took the money. Husband called again & was told it would take 7 to 10 days to refund & it never should have happened. I left for FL & around the 20th finally got my internet etc hooked up so I could look up my account. Money was still not there. Husband called Sarah again, she said it would be 2 to 3 more days. It's now 3/8, so that's 38 days. I called & spoke w/a real gem of a "human being", Chris who claimed that we didn't fill out an email after talking to Sarah giving them new address so they couldn't send it. I told him I never got email, he argued he's looking at it right now. I argued I'm on computer right now & don't have that email. Told him about other complaints & I have trouble believing they're actually sending money this time since they keep saying a couple days. After arguing w/Chris some more, I told him I'm considering suing in civil court & filling out criminal complaint since it's against the law to take money from someone's account after being notified in writing they're no longer authorized to do so. He told me he's pretty versed in the law & that's not true. I explained I've worked for attorneys for 20 yrs so I'm pretty versed in law myself. He hung up on me, of course.

I went on my email to find low & behold there's an email sent seconds ago asking for my address for refund. Now keep in mind they had my info because they were going to move me to new address. Why do they need me to confirm my address in an email? Also why didn't Sarah tell my husband that when he called wks ago? He was on speaker & I didn't hear her say anything to that effect. We'll see if I get my money back in 2 days (again). Claims because it was a check by phone they can't put back in my bank & have to mail me a check. Guess we'll see if it comes & if so, will it bounce? I have no faith in what these criminals/scammers say. I also filed complaint w/BBB right before this review. THEY HAVE A D- RATING W/BBB! So I'm obviously not the only one who's had issues w/these thieves.

Move size: 2 Bedroom Home Service cost: $1272

This company is a complete scam, DO NOT USE THEM! They took my $600 deposit, promised to be available for any questions ANY time but as soon as they got my cash, the guy that promised to help me was nowhere to be found. They told me they would be there Friday but then they said Saturday. I started reading reviews and found out this is a common situation and many people reported that they would take their stuff and then demand at least another $2000 before they will give their stuff back to the customer. They are unprofessional, rude, and 100% a scam. Dont make the same mistake I did

Move size: 2 Bedroom Home Service cost: $1700

I originally contacted Move Smart in May of 2020 for a move. I was given an estimate and then they doubled it when added approximately 15 more boxes. I then cancelled and was told by Daniel Malone that they would not refund my deposit and said i had a credit. I then went to use my credit within a year and they told me it was null and void. The "supervisor" i spoke to was VERY UNPROFESSIONAL" and was cursing at me and told me i needed to learn how to read a contract and then refused to send me a copy of my contract and then hung up on me... AGAIN, DO NOT USE THIS COMPANY.

Move size: 4 Bedroom Home Service cost: $2600

This company is unreliable. You can never get anyone to answer the phone once they book your move and take your money!! The movers showed up and said the contract I signed was null and void even though they had a list and sizes of all furniture. I had even gotten rid of a lot of the furniture. The movers said because I had "Bulky" items that it would cost me $600.00 per bulky item and that each piece of furniture needed to be packed meaning wrapped with moving blankets and shrink wrapped which came at a heft price. Needless to say they wanted to charge me an additional $4400.00. The guy walked out of my house when I refused to sign the new agreement because I was trying to call MOVESMART to see if this was correct because Joseph Hamilton guaranteed in writing in an email that I would not get charged additional $$.

They agreed to take the furniture but no boxes or totes and not picture and no "Bulky" items because they would not refund my money already paid. I had to get a U-Hauland move the rest of the stuff down. It has cost me an additional 3000. but still cheaper than what they wanted to charge me.

Also the movers said they would not guarantee a delivery date unless I paid an extra $1500.00 and "by law they had up to 21 days to deliver"

Now 14 days later I haven't heard a word and no one at either place the moving company nor MOVE SMART will answer their phone.

I am warning you no matter how "CHEAP" they quote you, in the end you will pay. I am now warning you not to use this company but use a company that owns their own trucks. I should have listened to the reviews.

Rebecca Blake

Move size: 2 Bedroom Home Service cost: $6700

This company is is a total sham. they did pick up as scheduled. I was told 3-4 days for delivery-it was 19. every time I called to check status they told me they reached out, but hadn't gotten a reply. don't you think they should know where my property it is at all times. I saved the confirmation email (contract), but when I tried to look at it again it wasn't there, stated "order fulfilled" or something like that. I asked several times for it to be sent to me, never got. the guys that picked up in Granite Falls, MN told me they were bringing it to Minneapolis where it would go on semi to Portland, OR. and it would then take 3-4 days to get here. When it finally arrived the driver told me he just got order 4 days ago and it took him 3 days to get here. He didn't think he could get to house because of narrow streets. My son gets in and out just fine and he drives a very big tow truck for big rigs. the driver had 2 guys here to move the stuff into my new place, but because the driver said he had to park a block away they would have to charge me extra. This did not set well with me or my son, who then drove his pick-up to the truck and even helped them load and unload. the driver said he would send receipt to my email, he didn't and when I text him he said he would as soon as he stopped. never happened. So I have no receipts from any of them. Each one blamed the other. The company stated they are not responsible after they contract out. They are the ones that set this up I assumed they were the movers and responsible as if I ran a catering company and hired people to cater a party-I would be responsible. Also somewhere along the way, weather with drivers 1, drivers 2, or the warehouse it sat in for almost 3 weeks some of my stuff was gone through and a bottle of about 80 ambien were taken (this is a controlled substance-makes it a felony) the BBB has worked with me, the company takes no responsibility tells me to get a hold of drivers, however they have no info on them to give me.

When I made the original call looking for movers-I called Budget and these are who I got

Never never do business with these rip offs

Mona Wick

Granite Falls, MN to Portland, OR

Move size: Partial Move Service cost: $1800

Canceled our move before "their" 72 hour policy. Been well past "their" 15 day processing refund still no check. which was $1000. Dodging our calls and emails. Very rude too when they actually do answer. I've got screenshots of their website, emails, call logs, etc. If we don't get our money back this week we are going to talk to lawyer that does not lose and my uncle in the FBI as well as other state agencies in Florida. This is absolutely rediculous and these people need to be investigated, ALL of them!

Move size: 3 Bedroom Home Service cost: $1000

Don’t ever use them! I had to be out of my place in Seattle on May2nd(Saturday) and they assured me someone would be there to pick it up. My landlord had new tenants moving in that Wednesday and needed my stuff out. They still had not picked up my stuff and it is now Tuesday. I had to pay an extra $548 for other movers to move my stuff to my friends house in Seattle which was 20 minutes away (luckily my friend had space in her home). Turns out they did not have any moving company booked and told me that no one wanted to take my route from Seattle to Denver and that I need to pay more money if I want to look more desirable so the movers would take my route. Eventually movers come a few days later. They make it seem like they were on the way with my stuff when in actuality it was sitting in a warehouse. They tell me they have up to 21 days to hold my stuff not including weekends or holidays. They literally used up the full 21 days and I am now receiving my stuff over a month later. The United moving company just told me it would have been a lot easier and cheaper if I booked with them instead of through a broker.

Move size: Partial Move Service cost: $628