Modest Moving

They are horrible! We were told one thing over the phone and given a quote as well as 1 free stop before going to the storage unit. When they got to the house they said we were going to be over what we paid for and charged more. We finally came up with the money, which we were very upset about because when we set this up we were told we had plenty of wiggle room (meaning if we had a few extra boxes it was fine). Well it wasn’t fine. THEN as they were moving stuff I reminded them about the two stops and I was told they were taking it 4 hours away to a warehouse?! No one ever mentioned that. From there we had to be on the phone with the movers boss and we finally got them to do the direct delivery. By the time all this was settled they said it would be too late to do a direct delivery (it was a 2.5 hour away move) and they would be back at 6am. So we had to again get on the phone which took up more time. Then they changed it to 8am, then they called again and said it would be 9pm on the same day which is too late because I have a 7month old and a 5 year old who were both tired and cranky from the move. Well then they said if they did wait until the next day they would charge us $700 more! Uh, no this was YOUR mistake changing the times so much. Oh and then the truck broke down and they couldn’t even deliver at night so they HAD to do it the next day. Well they finally showed up even though they were 10 minutes away.. they showed up an hour and a half late. When they got here they said it would be a lawn charge to carry anything across a lawn if they didn’t park on the driveway side of the street. LAWN CHARGE?! I am 90% convinced they are making stuff up now. They were supposed to unload a few things, switch a bed out and then go to the unit. Well they look at the bed and now it’s going to be a charge to move the bed. So, we said screw it go to the storage unit and we will figure it out later. Basically if you blink in their direction it’s a new frikkin charge. ABSOLUTE WORST!! Now they took away our access to the contract because they know they are in the wrong.

Move size: 2 Bedroom Home Service cost: $3000

They are fantastic!

If you want this to be the best move you ever make on so many different levels, then look no further stop looking at this review and call modest moving back and BOOK!

Everything they promised came to fruition, especially when you take advantage of the WHITE GLOVE SERVICE! you will not lift a finger. If you by chance don't get Monika on the phone then request her and she make sure that this is the most efficient and effective move ever.

Move size: 2 Bedroom Home Service cost: $10000

Contacted out for a moving company and ended up finding Modest. When I originally came in contact and asked for a quote on my move, I had Johnny West. When I spoke with Johnny, he was incredibly helpful in every single way possible. He took an inventory of my belongings as well as spent a decent amount of time working with me and figuring out everything that needed to be done. At first I had needed to talk to my husband about everything, Johnny advised me it was not a good idea but I had not had a choice at that time. I spoke to my husband and he said lets do it. When I called, I asked to speak to Johnny so we can reserve. Johnny was on the phone when I was calling in so they ended up redirecting me to another worker his name was James. I told him that I wanted to wait for Johnny but he assured me he could help me. After speaking to James for just 3 minutes I just bout felt the need to throw up. James became one of the utmost disrespectful and awful persons I have ever had an encounter with my whole entire Life. It seemed as though James was out to sabotage all of Johnny's work by telling me my list is all wrong and he didn't know what he was doing. He also advised me Johnny was no longer working there. Which the other guy just told me he was on the phone. Thankfully i denied the new estimate and held off. Remarkably I had been re contacted by Johnny later that day and went ahead and reserved with him. I gave four stars because Everything so far with MMS has been surprisingly extremely easy and comforting. But at the same time, I guess it's hard to actually rid of all bugs in a system. My move is right around the corner and Johnny has been so helpful and guiding! I Would recommend moving with this company however be careful of anyone that seems a little off. I guess this happens everywhere you go. Id recommends speaking to Johnny for your details he helped me with everything even storage and vehicle transport

Move size: 2 Bedroom Home Service cost: $10955

We recently had to move to another state unexpectedly. A friend referred me to these guys and Jordan Shapiro helped me.He walked us through all the logistics and while moving isn’t cheap, compared to other quotes I got it was reasonably priced. Our entire home showed up in ohio, my furniture also was intact which I was so worried about because I have antiques and expensive furniture. So grateful for Jordan and his team. Would definitely recommend. Only complaint was the moving guy asked for like 5 bottles of water.

Move size: 4 Bedroom Home Service cost: $3695

This experience has been beyond horrible. We were quoted $2200, but then charged over $4000. The guy I spoke with over the phone completely contradicted the guys doing my pickup. The pickup was late, and my delivery keeps being pushed back. I have not received my items, people are not getting back to me with correct details, the contact is completely unprofessional, and I had confirmed delivery with two different people before I even placed my order and had delivery men come. DO NOT USE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $4000

Waited for 3 days, they never showed up to move our stuff. Before you pay, the seller would tell you a wonderful package that includes packing, loading, unloading and unpacking, and even offers you a discount. Everything was a lie. When the moving date is impending and we cannot cancel it anymore (per contract), they told us it does not include packing and unpacking. The moving date listed on the contract was also a joke. They used new excuses every day for the postponing of pickup, and we were stupid enough to wait them for 3 days. Because of the delay, we paid two times for flight change and they promised that they would reimburse us, also a joke. On the forth day, they still had the face to call and ask if someone came pick up our stuff. During the time they also asked if we want to cancel. Because if we say we want to cancel, it's on us and they will not need to refund us the 1st payment. Do not trust them for whatever they say or promise. It's basically a fraudulent company, selling a false estimate and doing nothing.

Move size: 1 Bedroom Home Service cost: $2750

SCAM! Stay away from this company. We first spoke with Annaliese, who told us they were a small family owned company, that their movers come to us, disassemble our furniture, load onto the truck, drive straight to our destination, and unload. We planned our drive across the country on the phone with her and picked a move in date based on when she said the truck would be arriving. The day before the move, they called us to confirm inventory and our quote more than tripled. Our hands were tied as we had to be out of our apartment. The next day the movers show up, and the company name is different. The next day they call and said our delivery window is 30 business days from the agreed upon delivery date !!! I was never able to speak to Annaliese again (I was told she was on leave), and every single time I called, I got a different person (“small” family owned company?). They were extremely rude and unhelpful during the whole process. They are a broker, and they hired a company with 1 star across the board to move our stuff, which we would have never agreed to. It took 29 days to get our belongings. I’m not sure how these people sleep at night knowing that they lie repeatedly and scam people to make a living. AVOID THEM AT ALL COSTS!

Move size: 1 Bedroom Home Service cost: $6500

This company was a total scam. My brother's contract was with Modest Movers LLC who subcontracted to Pack Master Movers. The original quote was for $2000, but then was raised to $4300 saying there was an error in the original price quoted. Then when they came to load the truck and there was a "step charge" since there were steps from the street to the house. There was a delay in loading the truck and longer delay in getting it to Florida. Then they dropped the entire truckload of furniture (Moved from PA to FL), on the side of the road about a block from the apartment. They stated that they couldn't get the moving truck into the apartment complex. The manager of the complex stated that every other tenant has had moving trucks in there and that there was no reason they couldn't get into the complex. They refused to even talk with us, just unloaded the truck. My husband and I came with a trailer on our car to make multiple trips to help my brother move everything from the curbside to the apartment. Having been a military family and made many, many moves, I have NEVER dealt with anyone so unprofessional. They wouldn't even help load things onto the trailer. As I stated before, they wouldn't even talk with us, just dumped everything and left. Worst company ever. If I could give negative stars for the review I would.

Read more at: https://www.removalreviews.co.uk/write-a-review/step-1

Move size: 3 Bedroom Home Service cost: $4300