Midwestern Van Lines

Holding My Stuff hostage threating to sell my stuffWe were quoted a priced based on cubic feet, asked for a down payment only to have our quote adjusted up in price before the movers got to our house. When the furniture was being picked up, we were told that using a credit/debit card would result in a 3% convenience fee. No one in the home office told us of this at any point..we had to be told by the movers themselves. After having arrived in our new home, we’re being told that it could take up to a week before our furniture arrives..again, we were never advised it would take that long. We’ve been at our new home for 3 days and have at least 7 more days before our furniture arrives? This company isn’t very upfront about “real” costs moving cross country. They jack up the price, hold your furniture hostage, and take their sweet time delivering it. The movers themselves were friendly, but we’ll see how everything holds up once our stuff gets here. Avoid this company.

Move size: Partial Move Service cost: $3000

I booked this company to move boxes from Omaha, NE to Yucca Valley, CA. Pick up driver showed up four hours later than stated. One guy was doing all the work and tried to get myself and daughter to do the labels and marking of the boxes. The other mover was having wife issues and was on his phone the whole time. They didn't leave my house till 9:30pm. Driver asked what date I wanted them to deliver my items and said Monday May 21 that was a Lie! I wasn't till one week later! I stated when booking house was on a dirt road for delivery.
Delivery driver showed up and said I'm farther than 75 ft to drop off in my contract and had to pay $250 extra. They brought my boxes in upside down and many of them smashed. Driver says ok, I'm done! I said this isn't all of them. He states my truck is empty go look! So my daughter and I had to get the paperwork out and start logging each number as they did when picked up.
Driver was getting upset that we where doing this. It was Memorial Day and no one in the offices answered. He wanted me just sign that I received all my boxes so he could go onto the next job. He states, "I don't need your boxes!" I'm missing 30 boxes from the shipment. I had 118 boxes total. I signed stating that I'm missing 30 and paid him the $250.Tuesday after the holiday I called the office and customer service stated hold on let me check dispatch. Was on hold for 20 mins and called from my landline only for another girl to say the girl will call me back. 12 hours later and many calls to only get a recording every time! Beware of this company. You can't get through to them. I even have called the Michael Gould hasn't returned any of my messages that took my order. Worst service ever and no one will return your calls.

Move size: Partial Move Service cost: $4000

TERRIBLE!! They overcharged us for the cubic feet we moved. We took photos to prove they had not filled the trucks to the capacity they claimed. We tried on numerous occasions to give them the chance to do the right thing. I.e. Honor the contract that stated we would only be charged for the cubic feet moved. They ignored us. We even took them to court and the judge agreed. We had no choice but to use them as we had already paid the deposit and needed to move that day to get to our new location. They are beyond reprehensible. They are extremely convincing in how professional they are and how much better they are. THEY LIE!! The will tell you they have all their own trucks and employees. THEY DON'T! Our trucks were rentals and our drivers admitted to being contractors. We have moved 8 times since we have been married and have NEVER had a worse experience.

Move size: 3 Bedroom Home Service cost: $16774

Do not use this company. Horrible experience. Started with a gross underestimate of cost of the move by 60%. Then failed to come on agreed pickup day. Moving agent would not answer phone or return emails. Movers showed up a day late (Saturday) and was undermanned. Worked for a half a day and took Sunday off. When asked when they would return they said they would have to check with dispatch. Came back mid afternoon Monday and halfway finished job. Again, did not know when they could come back and finish but asked for the 2nd installment. I had to refuse to pay them to get them to comeback and finish packing out on Tuesday. When it came time for delivery dispatch provided as little information as possible but insisted that final $10,000 payment be made by post office money order or CASH before delivery even though they had conflicting final payment information in their moving documentation. Bottom line is horrible communication after they took the first installment. STAY AWAY if you can.

Move size: 4+ Bedroom Home Service cost: $23000

Picked up my items on 6/26 in Washington state. It is now 10/17 and I still have no update on when I will get my things. I have spoken to several people and no one knows anything. I was quoted 1768, but when movers arrived, they charged me over 2500. I should have never contracted with this horrible company. Even this morning, I keep getting the run around. I just really want my shipment. Dishonest horrible company. They need to be shut down and put out of business for good.

Move size: 1 Bedroom Home Service cost: $2500

This company is quick to offer service, seemingly at decent price.
However, delivery dates are completely unreliable, I gave them narrow window of when I needed items delivered to new home and they jerked me around for days. Once they have your money, then forget about anyone calling you back. I have made at least 3 calls a day and have been promised multiple times there would be a supervisor calling me back. NO CALL BACK,
Told the office that I needed property delivered by certain date since after that date no one would be here to accept delivery and their answer was they "can't guarantee delivery date".

When I told them that if they can't property to me by certain day that I would have to cancel- they told me I was in breach of contract and still owe them all monies despite never delivering property to destination.
Unethical, unreliable, no customer service standards. How they get to list themselves as "best in the midwest " is beyond my comprehension.

Move size: Partial Move Service cost: $2700

We hired them to move our Things from Ohio to Florida back in March. We never got our things. Done use these movers. They lie to you about the price and then they take your things and never got our things. They said we get our things in a few days. They never showed up. Very poor customer service, you can call during the week. And when we did call they told us that they were there to deliver the stuff. They didn't call us to tell us they were on their way, and when we tried to call then they said that we need to get our stuff or they would or they will auction it off. They said they would email us and we never got the email from them and has tried calling them and no answer. Never use this them to move your things. They quoted us a price and when they can to get the things, they wanted more money. We didn't have that much for them to take.

Move size: Partial Move Service cost: $1000

I used this moving services for moving my home stuff from Colorado to Missouri. They delivered my stuff 2 weeks after when I asked to deliver. There were few items missing and some were damaged. When I claimed for the same they offered me a very little amount as compared to what I claimed.
This was my first moving experience and it was very bad. I am not sure if all other companies also do like that. I will suggest other to go for any other reputed one and also insure your items.

Move size: 2 Bedroom Home Service cost: $2700

Look elsewhere if you are planning on moving they treated our terrible. Lost dining chairs and left items belonging to someone else at our home. They did not care when we requested they find our dining chair that is irreplaceable (guess what they didn't care and stated they would not be able to track it down) We paid them over $4000.00 to move from Washington to Arizona. They beat up all of our wooden furniture and the boxes looked like they have been thrown around alot. My suggestion is to either rent a truck from u-haul or find another company you can trust with you worldly belonging because they don't care!!

Move size: 4 Bedroom Home Service cost: $4000