Midwestern Van Lines

Do not and I repeat do not go with Midwestern van line Movers. As you read and other reviews they do under estimate your move. They came to pick up my furniture that I had listed on a contract with them and when the movers came they wanted to charge me $1500 more. Tried calling a representative Sean call do not and I repeat do not go with Midwestern van lying movers. As you read and all the reviews they do under estimate your move. They came to pick up my furniture that I had listed on a contract with them and when the movers came they wanted to charge me $1500 more. Tried calling a representative Sean Cohen and I was told by him to always call he will always answer his phone etc. etc. When the movers were there trying to dispute this list he never called them back and when I tried he never called me back. It has been six hours and I’m still waiting for a callback. I did not go with Midwestern Van Lines I told them just to leave they are a rip off they do not respond back to you and I was told by authentic reputable movers that you should never put a down payment down. That’s illegal. Worst experience ever I had just made another move to go to Colorado and that went smoothly with pods. That move to Colorado though did not have as many furniture as I did with this recent move. Do not trust them do not sign anything and paid any down payment. It is worth going to a reputable mover. You get what you pay for.

Move size: 3 Bedroom Home Service cost: $1781

I have moved both local and long distance many times in my life and have never had such bad service or been so severely overcharged. The salesperson who called us kept talking over me. That should have been my first clue. The cost of the move has tripled from the estimate. The packers showed up a day late, did not bring the proper equipment, and even asked for a tip! I am still waiting for delivery of my household goods and can not reach anyone! The online “track your shipment” does not work. After writing a complaint on Midwestern Van Lines website, a manager did contact me, asked me my problem and then talked over me. I asked him to please listen, and stop talking over me. He then told me I was being rude and threatening, and any further communication must be in writing, after which he hung up on me. This is the only direct communication I have had since the packers loaded the truck. I have filed complaints with the FMCSA and the BBB.

Move size: 3 Bedroom Home Service cost: $19939

It was in good faith that I chose to use Midwestern Van Lines to move my personal belongings from Omaha NE to Johnson Valley CA, after all they state they are "Voted #1 Professional Moving Service" (DOT: 1723440/MC: 631710)

I contacted Michael Gould phone: Ext (719)359-8275 to establish a Binding Moving Estimate JOB NO: MW3776926 and paid the required 864.43 to get things going.

Within a day or two I received a call informing me that movers would be there on Monday between the hours of 12-noon and 2:00. At 3:00 the mover's called and stated they would be there at 4:30 but didn't show up until 5:30 surprisingly in a large Ryder truck. Then I was asked if it was alright if they grabbed something to eat? One drove off in the Ryder truck while the other began removing my pre-boxed items, numbering each as he removed them to the parking lot of the apartment complex,

About half-hour (45 minutes) later the driver and Ryder truck comes back and they ate in the cab of the truck. Afterwards both movers proceeded to remove & load my pre-packed boxes. I was a bit upset that they didn't come dressed in something professional like a uniform and instead casual wear. After all, I was led to believe this was a "professional" mover. Other things about them peeved-me-off as well (when I found out days later from my daughter who had removed herself from the property because she felt uncomfortable) because I gave them "excellent" reviews on the form given me in along with a $25.00 repeatedly suggested gratuity while signing a boat-load of paperwork and paying half the amount of the balance due using my debit card with 3% .. upon delivery I was to pay the remaining balance in either cash/cashier's check only. After all this I was led to believe that this Ryder truck the movers came in was the truck and movers who would be delivering my items on my suggested day of delivery, when asked by the mover, of May 21st. Little did I know this was the date that their 7 to 10 days delivery would begin .. and this is when my nightmare of delivery and holding my belongings became hostage for $250.00 cash not to mention 30 boxes still missing and promised delivery within 3 days (which time is up) .. the two guys who delivered part of my boxes one wore sandals and no shirt and the other was in a big rush to get on with the next job
while I proceeded to write down the box numbers received and literally forced me into signing off that I received everything on the list. Too unprofessional and I regret the day I made my decision to use them.
Needless to say the story has gone on and on and on and come Monday June 4th I'm writing a letter about the whole incident to the Governor of Miami FL, the Better Business Bureau, and if necessary Miami FL local newspaper because 30 boxes/pieces are still missing and promised to be delivered within 2 to 3 days but haven't heard a thing - times up Midwestern Van Lines.

Move size: 2 Bedroom Home Service cost: $4793

My husband and I went through this company to move out stuff from Minnesota to Georgia. We liked our quote we had at the beginning. The day of pick up they came in and said we needed to pay an extra $3,000 to take everything. We said Absolutely Not. So the move ended up taking 13 boxes, 2 chest dressers,3 twin size mattresses and 3 TVs ALL FOR $2,300. They were suppose to call us and tell us the day and time for pickup 2 days prior. We never received a phone call so we called to see what was going on. They have us a day and time window. The truck pulled up right at the time when the window was over. This was our first move out of state and Midwestern made this first time experience horrible for us. We will not recommend anyone to book with this company ever.

Move size: 1 Bedroom Home Service cost: $2300

One of the previous reviews was spot-on. We were quoted a priced based on cubic feet, asked for a down payment only to have our quote adjusted up in price before the movers got to our house. When the furniture was being picked up, we were told that using a credit/debit card would result in a 3% convenience fee. No one in the home office told us of this at any point..we had to be told by the movers themselves. After having arrived in our new home, we’re being told that it could take up to a week before our furniture arrives..again, we were never advised it would take that long. We’ve been at our new home for 3 days and have at least 7 more days before our furniture arrives? This company isn’t very upfront about “real” costs moving cross country. They jack up the price, hold your furniture hostage, and take their sweet time delivering it. The movers themselves were friendly, but we’ll see how everything holds up once our stuff gets here. Avoid this company.

Move size: 3 Bedroom Home Service cost: $6700

Where to start? First, when the company is soliciting your service, they will tell you, "I will be with you during your move". Reality? Once they have your belongings, they DO NOT bother returning any phone calls.
I went room by room and gave an accurate inventory. The Midwestern rep, made note of everything, and figured my belongings to be 1100 cubic feet. The day the movers arrived, there were a few less items to be loaded to include: 8 large boxes, a bakers rack and a side-by-side refrigerator. They loaded my belongings into a Ryder 24ft truck, which holds 1400 cubic feet. After they had loaded my belongings, the truck was only 2/3 full. HOWEVER.. they charged me an additional $1500 and said I had 1500 cubic feet! The driver said to call the company to sort it out..which is when they NEVER returned my call!
On the day they were to deliver my belongings, they called and said they would arrive between 10am and 12pm the next day. They arrived at 7pm and weren't finished until after 11pm. My boxes were crushed, but luckily only 3 things were broken. They tracked my new home full of mud, but that's not the worst..one of the movers called my daughter outside and asked her for some marijuana!!
Now I write this review instead of calling the company, since they do not bother to return calls. Avoid this company. Stick with the reputable names of moving companies, you will be better off for it.

Move size: 3 Bedroom Home Service cost: $5100

I can only echo what others have written here. This company is the worst company I have ever done business with. I am a retired business owner and I cannot imagine how this company is still in business with the way they treat customers. Interesting that all the one star reviews are women and the 5 star reviews (if real) are men. So..my pick up was 3 days late on March 16th. My first available delivery date was March 21st. I knew not to expect my belongings on that date, and that the company has 4 weeks per DOT regulation to deliver my belongings. So far it has been 19 days from first available date, 24 from pick up date even though the sales rep, Paul Alleno promised he’d be my contact person and he’d be in touch “every step of the way” and it should be “no problem” to get my delivery within 2 weeks of pick up even though it couldn’t be guarrenteed. I also haven’t heard a word from Paul despite repeated voicemails, texts and emails. I even called Victor, the guy who picked up my belongings and he doesn’t even have voicemail set up on his phone. My move was started at 7pm on a Friday night (after being rescheduled from my “guarrenteed pick up date” of March 13th). they showed up after dark and packed the truck until 11pm. I was charged another 1500 and told I was under quoted. (I did have added boxes so I wasn’t too surprised). Even knowing I had extra they came with a Ryer truck and 3 guys (these guys were good, the only bright spot in this move). Victors told me he was taking my things to Seattle to store in his warehouse until it’s picked up by an 18 wheeler headed East. Paul had said my belongings would only be moved ONCE, from the smaller unmarked Ryder truck to the 18 wheeler. By law, they only have 9 more days to delivery my belongings per DOT rules. This company operates by its own rules and completely lacks integrity. Anyone reading these reviews should avoid this company like the plague.

Move size: 1 Bedroom Home Service cost: $4500

I moved from Colorado to New York. Very unfortunately, I chose Midwestern Van Lines as my movers. They picked up all of my furniture on 2/22/2018, and my first available delivery date was the 26th of that month. I understood that it was a long distance interstate move, and that it could take anywhere from 4-16 business days to arrive. Fast forward to yesterday, 4/10/2018, when I finally received my delivery. The company did discount my final total by $200 for being so late. However, that's not even the beginning of my issues with them. Not only were they extremely late delivering my furniture and belongings, but nearly every item that was delivered demonstrated severe physical damage! I'm not talking a minor scratch here and there either..there are legs ripped off of dressers, every piece of furniture has splintered corners/edges from physical force, holes in mattresses, and the TV screen was completely shattered. My furniture was in perfect condition and brand new prior to being in the hands of Midwestern vain lines, and now I am left with a mangled mess of belongings. To top all of that off, now I am unable to reach the company to start a claim, nor will they return my calls. Avoid this company as best you can!

Move size: 1 Bedroom Home Service cost: $2500

Worst company I’ve ever used. The price almost doubled from the original estimate. I had equivalent to a one bedroom apartment amount of things and I was charged over 6 thousand dollars. Original estimate was 3600. Then they told me my things would be there in 7 days and it took 3 weeks. They do not answer phones or emails once the contract is set. I highly recommend you find another company. Do your research! Also they showed up at my door two weeks after the move was over demanding money do to a “mistake” they supposedly made. I had to call the police. This company is terrible!

Move size: 1 Bedroom Home Service cost: $6400