Metropolitan Movers

Be aware. I received my bill before the job was done and noticed extra charges on it. When I asked I was lied to saying that they charge into the next 1/2 hour. So I paid not realizing this. When I checked the contract after, it said "The hourly rate is charged in ½ hour increments, and ten minutes into the next ½ hour the Company will round to the next full ¼ hour". So I called the crew manager and he told me I was charged an extra 25 minutes because when I signed the receipt they still had 25 minutes of work to do.
They also came into the first house with dirty shoes and walked all over my 1 month old carpet. They did not put blankets or runners down throughout the house. After noticing dirt all over the carpet I asked a crew member to put a blanket down and he said ok. Near the end of the move I noticed he never put a blanket down and the carpet continued to get dirty. After talking to the franchise owner he claims I never asked anyone to put carpet down. This was one of the most frustrating experiences. I was mislead multiple times and was charged for things that were not stated in the contract.

Move size: 2 Bedroom Home Service cost: $900

An extraordinary move. Efficient, professional. Every person played a pivotal role in securing a smooth and seamless process. There was no wasting of time. Extremely energetic, and well prepared and equipped for the job. Every piece of furniture was meticulously wrapped and secured. Every box was carefully picked up and placed on the truck. They loaded and unloaded two trucks, and not one item was broken or damaged. The services were also very reasonably priced. We are still talking about their exceptional work. I would recommend to anyone.

Move size: 3 Bedroom Home Service cost: $1649

Do not use this company. They were almost an hour late. And the three young men that showed up were not professional movers at all. Hardly spoke English and were not wearing proper clothing or shoes. They had no idea what they were doing. They had to rearrange the truck 3 times to fit things in. I had to help move things because they were so slow. One of them stood around several times and when he did carry things he carried one tiny item at a time. My 11 year old daughter could carry more. Once we got to the new house we had to help them put furniture back together. They broke a leg off my ottoman and left muddy foot prints throughout entire house. Then when it came to pay they charged way more than quoted. I called to speak to a manger ( he also did not speak English well at all) and kept making excuses. He offered to waive a fee I was never even supposed to be charged. I would not recommend this moving crew or company to anyone. Terrible experience!!

Move size: 3 Bedroom Home Service cost: $1200

Metropolitan Movers are the real deal! I recently moved from a three bedroom apartment into a house of the same number of bedrooms and the service provided to me by Metropolitan Movers was top notch. They were extremely courteous and organized, and every detail was handled with tremendous professionalism. I have a large collection of vintage music memorabilia and everything was treated with the proper care. Nothing seemed to slow them down and they quickly packed everything up and promptly unloaded it at the new destination. I was pleasantly surprised to discover that with a good moving company you don't have to fret about a big move because everything is taken care of. Metropolitan Movers went above and beyond to exceed all expectations; would definitely use them again and recommend their services to anyone looking to make a move. .

Service cost: $1200

I contrated with Metropolitan Movers for my move and without my permission they subcontracted my move to Maplegreen Movers.  I had no idea that they had done this until I was presented with an invoice from Maplegreen Movers at 9pm that night. When I was getting ready for work 2 days later, all my gold jewelry was missing from my jewelry box. The "customer service" agent would not confirm that they ensure that the companies they subcontract to are bonded. No restitution from either company. Interestingly, the credit card I had to use to pay for my move over the phone that night was used to perpetuate almost $20,000 of credit card fraud 2 weeks later. London Police investigating and I am pursuing legal action.

Service cost: $1531

I was referred to this company by a friend, so I had to take a look. After reading some reviews I was about to change my mind, but then talked to the customer service representative and we agreed on the terms and price, I could not reject the offer because it was the best offer I got after calling over 6 moving companies in the area. I do not know what happened with other customers, but from my experience they are the best moving company in Canada. Everything was good they arrived a little early but that wasn't a problem and delivery was on time, nothing damaged, staff was professional and neat, overall it was an excellent experience, nicely done. Thank you.

Service cost: $990