Metropolitan Movers

Would have been better off burning all my stuff and use the money I saved moving towards new stuff as repairing all the damages they caused is more than their value. Despite them being insured, movers confirming the damage done with photos, they would only rectify with a $100 dollar credit and a 'dIY leather repair kit they mailed to me months later. STAY AWAY

Broke my treadmill, leather sectional, dressers, night stand, chest, and many more!

Keep saying they will send someone to repair...its been more than 4 months and no repair efforts.

Disgusting!

Move size: 3 Bedroom Home Service cost: $1000

Called Metropolitan Movers for an onsite estimate and they provided a bit of a higher rate, but my money was well spent! I am finally in my new home and can’t wait to unpack all my stuff. Thank you guys, you did a great job. Highly recommended. Great experience! They actually cared about our stuff and made sure not to damage our new home. I recommend Metropolitan Movers service to all looking for a reputable moving company and not to worry about the few $$ differences, it is well worth it!

Move size: 2 Bedroom Home Service cost: $1160

AVOID AT ALL COSTS. The absolute biggest waste of money and completely unprofessional. Cant even express how terrible of an experience we had with this company. Did a terrible job at packing our moving truck to the point that my boyfriend had to unpack it all after they left and repack it. We have in a contract that we were supposed to have the service for 2 hours and after 2 hours the men said they had to stay for a minimum of 3. I spent half an hour arguing with them in the middle of our move that this was not what we agreed to and also spoke to their manager on the phone who was extremely rude and forced us to pay for three hours with the promise that we could contact customer service to get our money back the next day. The next day I contacted their customer service rep, Oliver, who was possibly the worst of it all. Yelling back at me on the phone and refusing to refund us our hour that we did not receive of service. AVOID THIS COMPANY. Would be better off doing the move single handedly myself.

Move size: 2 Bedroom Home Service cost: $450

The worst moving company, or company of any sorts, that you can ever deal with. Unbelievably unprofessional, rude and under equipped. The movers, customer service guy and "manager" all lied, repeatedly and badly, to cover up for the fact that they had apparently "forgotten" about my move. Showed up 3 hours late, in a rental truck with no tools or equipment whatsoever and tried to force me to sign the work order before they even begin! The manager in particular was astronomically rude and condescending, trying to make a fool out of me by telling me things such as "Ottawa is cold", "Diesel engines don't start when it's too cold" and "It's an act of God". When the movers did show up they told me they in fact they were not aware of the move before, and that they got the call to show up to my house in the same morning, and that this is not the first time that has happened. Also taking a closer look I noticed they had no real insurance or liability, and that they attempt to charge you money for ridiculous things (like an indoor stair!). All in all terrible service at a premium cost, you're better off doing business with another truly respected company.

Move size: 1 Bedroom Home Service cost: $1000

Chose metropolitan movers based on reviews and the professional courtesy exemplified during my selection process. I made it clear and provided pictures of my baby grand piano and they advised they were well experienced in moving such a piano. They assured me multiple times that it would be no problem. The day of the move the workers were stumped on how to move it and argued with their office for at least three hours that they could not do it. They did not move other items during this time but sat around, argued AND BILLED ME FOR THESE WASTED HOURS. Four guys standing around a piano with such a big move was unbelievable to me at over $200 per hour. It resulted in much yelling and totally unprofessional character and made our move absolutely horrible and tense. The movers worked hard , however they were rough with items so if you have expensive furniture, fragile boxes/items packed, or specialized furniture I would not recommend them (or get a pod for such items and specialized movers for unique furniture). We got a pod luckily, but would have either gone with a different company or specialized movers for unique items had we known our move would be a problem for them. Some items (desks, chairs, pictures) had noticeable scratches, stairs and flooring was scratched badly too. I move every 2-3 years, and things always happen during moves, but difficulties were handled poorly. I will not be using metro for my next move.

Move size: 4+ Bedroom Home Service cost: $4000

We have moved a few times and this was the worst move ever. We contracted to move from a 3 bedroom house to a 3 bedroom house. They arrived an hour late, there were 3 movers it took them 9 hours and our old house to our new house was about 15 minutes away. They spent most of the time moving at a snails pace as they were being paid by the hour. Arguing amongst themselves talking on the phone when asked why it was taking so long we received argument that we expected too much and that we misrepresented the job. As the day moved on there was more arguing etc. Finally we get to the new house more arguing about how long it was taking there was still a few things left to move. Then they started talking in their language, I said this was not polite as we could not understand and was told not our business. They were in our home and then we were called racists. One of them told me to "FO" we told them that we would talk to their supervisor who they called he was worse than his employees good example set. We paid the bill to get rid of them and as they left yelling at us that they had us on vidio being racists we through them out and said we really didn't care anymore get out of our house. Somehow we got this company when we thought we booked a reputable company we really don't know how this happened.

Move size: 3 Bedroom Home Service cost: $2040

Long long story which I will try to keep short. Went with this company after getting quotes from several other movers. Price was cheapest for a cross-province move. The day of the move, they never showed up! All day the rep kept promising that someone was on their way. No one came. At 4:30pm, we decided to head out as we were driving from Ontario to Maritimes and we were all packed. Was assured by rep that movers would show up the next day so had a family member wait at the house the next morning.

The movers who showed up were NOT from Metropolitan Movers, they were a PEI company hired by them (and they were great). Turns out, my load was way bigger than the movers were told so they took what they could and left the rest for another crew (from where I don't know) to load on a truck and put in storage (where I don't know). This PEI company was awesome and they delivered my first load in a few days which was a pleasant surprise. What was not pleasant was the fact that they went back a couple of weeks later for the second load and could not get an answer from Metropolitan as to where my other belongings were so they left without them. A month later, I finally received my second load. STAY FAR AWAY FROM THIS COMPANY. THE TITLE OF MY REVIEW SAYS IT ALL.

Move size: 2 Bedroom Home Service cost: $7000