Metropolitan Movers

We picked Metropolitan because online reviews were for the most part, mostly positive. However, our experience did not translate into a flawless experience! Having booked a month in advance, they were two hours late in spite of a contract that said only one hour buffer..their treatment of our possessions was somewhat reckless (broken pieces); their lateness created a domino effect so that previously reserved service elevators didn’t fit the timeline, therefore increasing moving time; all around a small move(within 30 km) that should have been trouble free. From a one bedroom condo, to an elderly residence, no appliances, still ended up with extra charges. We would say they were unreliable and lacked a professional treatment that would be expected of this reputable Company. I would not use this company again.

Move size: 1 Bedroom Home Service cost: $750

We booked our moving with Metropolitan Movers because of the rating they were given. What a mistake that was. It appears that they function more as "brokers" than movers. They hired a couple of movers in London, ON, Maplegreen Moving, who couldn't have been less prepared if we had hired them off the street. Let me list just some of the problems we encountered. Took 8 hours to move from one two bedroom apartment to another two bedroom apartment which was only 7 minutes drive between units. They didn't have enough tools or blankets to handle the few furniture that we needed moved. They said they were not informed that they needed to move our stove. We can't find a box of items that they were supposed to move. They handled our large marked boxes "fragile" as if they were cargo. ..didn't have the right tools to dismantle furniture (we had to let them use ours) They marked walls in both units when moving furniture. They were wasting time talking about unrelated things. Shall I go on. Discussing service at a large price of $109 an hour plus truck ($109). Spend your money somewhere else..less of a headache for us seniors.

Move size: 2 Bedroom Home Service cost: $1108

WARNING!! Do not use this company!!

Here's my experience... They charge 99$/hr, 120$ for their truck including gas mileage and insurance. On November 20th I hired this company to assist me and my wife on our move as were in our early 70s and are not able to do it ourselves and didn't have much help. They had damaged my TV during the move and said they would deal with this through their insurance as we discussed prior to the move. Big joke; their insurance covers 60¢ a pound.. They informed me my 60 inch Samsung 4k smart TV was worth only $27 (paid over $800 only a year ago) though said they were doing ME a favor and would give me 100$ out of good faith. That is what they considered an "amicable solution". Remind you, it took weeks of emails and phone calls until they finally responded which was customer service, NOT a manager after I requested to speak to one multiple times. That doesn't seem very amicable to me. I would advise anyone and everyone to NOT use this company as they do not care about you or your belongings. I am very unimpressed as to how unprofessional this company is.. If I could give no stars I would have.

Move size: 2 Bedroom Home Service cost: $1200

Very dissatisfied with this company!

Unprofessional crew and manager! Very rude!

Very rough with our belongings! Damage to the walls in the house! Kicking boxes dropping boxes.

Provided feedback to the manager before move was completed- the crew then started to take their time! Ended up moving boxes ourselves!

The crew was constantly smoking- our new place smelled like smoke!

They left their garbage on the drive way of our old place.

Just over all disgusted with the lack of professionalism from this company!

DO NOT USE THIS COMPANY

Move size: 2 Bedroom Home Service cost: $765

I will not use this company ever again. 1 of the movers clearly did not want to be there. About 1 hour of the time he was in the truck not sure what he was doing. The reason why I hired movers was to do all the heavy lifting but at one point me and my brother in law were moving all the heavy furniture out of our condo. When we get to the new home the same thing my brother in law and myself we’re moving lots of the furniture out of there truck and moving my mattress upstairs because one of the movers couldn’t lift it. My wife called and complained but the person on the other end clearly did not care. If possible I would leave a -5 star.

Move size: 1 Bedroom Home Service cost: $663

Responsible helpers and drivers will take care of the properties. We had plenty of unique items from my grandma and heavy furniture to deliver to the new house. The managers listened to all our demands and created a plan for transportation. We used special containers, wardrobe and tv boxes, and provided protection with the blankets. Nothing could happen with such an approach, but we also were guaranteed full insurance coverage. That’s what I call customer service, thank you!

Move size: 2 Bedroom Home Service cost: $1130

I just use them on November 25, 2020 and they came highly recommended to me from a friend. They were on time but they were extremely slow and they are paid by the hour. It took them almost 2 hours to disassemble a queen size bed and an L-shape sofa from Ikea. It took them almost 6 hours to load the truck and I have a 690 sqft condo!!!

The elevator was booked for 3 hours and another 4 hours at the drop off location. By the time they arrived at the drop off location it was half way through the elevator booking and they said they were unable to complete my move. I had to call head office to get a third mover here who happened to be a manager. Then they finished everything including the assembly of the furniture in 3.5 hours, FUNNY!!

They only blanket wrapped my 2 TVS! Glass cabinets were shrink wrapped only! No care was taken and they did not wrap all of the furniture. I had to HELP and show them how to move larger items and they still damaged alot of my heavier furniture items. They did not use moving blankets and used the carpet from the elevator to bring in my things, GROSS!! There are Knicks and scratches on my furniture, floors and walls!!!!

Customer service was beyond rude and sarcastic to me once I told them the situation and asked for another mover so I was not left hanging and stuck.

This was the worst move I have ever experienced from start to finish. The movers had no common sense and were inexperienced.

I DO NOT recommend this company! I paid almost $1300 for a move that was 11 hours that should have taken 7.5 hours tops!!!! It does not cost $1300 to move from 700 sq ft to 700 sqft with a one km distance between homes.

Move size: 1 Bedroom Home Service cost: $1300