Metro Hop Relocation LLC

On September 16,2023, 3 men in a Uhaul truck showed up at my residence. I was nervous about the move already but to see a rental truck. The guy immediately entered my apartment and says you have really nice stuff I need to evaluate. I said what do you need to evaluate I just spoke to your guy a couple days ago and he knows exactly what I have. The guy said well he was wrong according to my estimate now you owe us an additional $1,000. Do to Major frustration and lack of money I told him well forget it I'll just throw everything away. My boyfriend went and talked to the guy because he did not feel I needed to throw away my stuff the guy decided that it was my bedroom set that made the estimate higher. This included a full queen size bed with a headboard, footboard, a dresser with mirror, and another stand-up dresser which had clearly been quoted in my first quote. We agreed that I would leave the whole bedroom set so we didn't have to pay the additional $1,000 the guy began to load up my belongings. I asked the guy several questions but he continued to skate around answers. The driver said that the items would be delivered around the 22nd of that month I said is that the day is supposed to be delivered or is there a time period after that.he said that's the date you're going to get it so that day came and went with no communication the following Wednesday I was told I was going to have a driver pick up my stuff and no communication several days later I continue to call not receiving any calls from you guys or that quote moving company that I guess you guys hired. I have gone back and forth with this mover to not even know where my belongings are to this day. I have given your company in this company now almost $2,000. I have been advised that due to the lack of communication and not ever receiving any of my belongings to file a police report. I have followed up and reported them to my payment sources and to local police. I have turned in all my texts photos and camera footage from when they came into my house. This type of business behavior is not acceptable and I will make sure that I follow up on this situation. Have contacted your company. I've contacted them but nobody wants to call me back or even tell me where my belongings are. I have proceeded to find criminal charges against your company.

Move size: 1 Bedroom Home Service cost: $2810

You are probably reading this now because you have also been ripped off by them. Check out their Google reviews and BBB rating in Florida. These people are not ethical. I contracted with this company to move me from Florida to Mississippi. On 09/26/23, they quoted me a price of approx $3500 and requested a deposit of 20% (see attached). They should have charged my credit card only $700; however, they charged $1900 against my credit card (see attached). When the sale of the home that we were buying in Mississippi fell through on 10/03/23, I called and emailed them regarding the cancellation and I asked when I would receive a refund. At that point, I discovered that they had charged my credit card for more than one-half of the move cost. In discussions with this company, they refused to refund any of the "deposit" that they unknowingly charged my credit card.

Move size: 3 Bedroom Home Service cost: $3500

I have moved across the country 4 times, 3 of those being with moving companies. The worst experience I have had was my last move in December 2023/January 2024.

The company I signed a contract with was Metro Hop Relocation (MHR) out of Florida. Initially we talked through what I would be moving and when, an estimate was given, and I paid a deposit. As the move got closer, I contacted them with changes and the estimate was updated. A few days prior to my move they contacted me to go over any more changes. I measured the size of the boxes used, gave the exact number of those boxes and an estimate of the others. The estimate was updated, and I was told the amount of cash I would need to give to the movers.

The actual moving was sub-contracted to Legends Movers Relocation (LMR) out of California. Upon looking at my items the movers immediately told me it would cost more as the boxes were bigger than indicated-the size of the boxes had not changed, and the actual total number of boxes had decreased. I was told that I would have to pay an additional $1200 cash for my things to be moved. MHR was closed on that day/time, so my hands were tied. I paid what I could in cash as I wanted my things to be moved but I didn’t have enough, so was told I’d have to pay it at the other end of my move, I was also charged $200 for packing materials that I never received/needed. I later asked MHR about this, and they said they could ask LMR about it, but that’s all they could do. I was out another $200!

I had also been told to mark any boxes with fragile items, which I did. I did all of the packing as I’ve done it before, and triple wrapped my breakables in bubble wrap. I usually had 1-2 minor items break in a move.

When LMR brought my items to my apartment, they used a semi-trailer and arrived @ 5pm at night. It was dark out, on a regular two laned street with lots of traffic from people coming home from work. They informed me that there was not place they could park then or in the future and that I needed to pay them $500 more to move my items from the large truck to a smaller one that they could bring back the next day to unload, or they would put my things into storage that I would need to pay for until I could find someone with a truck to move them for me. I contacted MHR who informed me that I had signed a contract with LMR and that they had only recommended LMR. This was NOT the case-the contract I signed was with MHR and no mention of sub-contracting or another specific agency was ever discussed.

A friend loaned me the money and was able to get the movers to reduce the cost to $350 for them to bring my items back in a smaller truck the next day.

When LMR arrived the next day, there was one person in charge with two helpers. There was no attention paid to those items marked fragile, many of which were now in damaged boxes, making me wonder if any attention had ever been paid to those marked boxes.

Bottomline, this move cost me more than $1200 over the final quote and there was no recourse for all the broken fragile items, of which there were many, both big and small.

I was beyond frustrated and angry about this move so filed a claim with the WA State Attorney General’s office as that’s where I moved from. LMR never responded to the claim and MHR responded saying everything had been settled. Nothing was settled and I was not contacted by either moving company.

I will NEVER use either of these entities again, and neither should you. I know now that I will not receive any assistance from these companies, so my only recourse is to post here so that others can be cautious with their decisions involving either of these companies.

Move size: 1 Bedroom Home Service cost: $5987

The worst experience. 1 bedroom, just bedroom furniture. over $5000. Took over 3 weeks to deliver my stuff. All my furniture was damaged. Don't use this company. They should not be in business!

The quote they gave me on the phone was half of what they charged me. They make you pay half the quote when you book, so by the time they come and up the amount it's already too late to not use them. It was a big rip off. For the amount of stuff I had I should have gotten a POD for half the price and my stuff would have arrived in better condition.

Do yourself a favor and don't use this company! Learn from my mistake!

Move size: Studio Service cost: $5435

With my move, everything initially seemed fine - I scheduled my move from Pennsylvania to New York and set up pick up window of three hours, in order to reserve my building's elevator. The day of, they initially said they will be able to make it but are running behind, but completely miss the window, so I need to reschedule. I think: fine, things happen. The next time - mind you, this is a week later, the earliest time they were willing to give me - the same thing happens. At this point, I need to move urgently because I'm starting a new job. So I ask for a refund of my deposit. They completely refuse to do this. I threaten doing a chargeback given that I (rightly) have no confidence in their ability to facilitate my move. They of course confidently assure me that I will lose the dispute. Well, I did initiate the chargeback, and it succeeded (my guess is because this is an awful business that is probably inundated with chargebacks - of course, I don't know that for a fact, but I wouldn't be surprised if that were that case).

Please, dear god, do not patronize this business if you do not want to risk wasting your time. Go with a moving company that is NOT a broker - I'm guessing these brokers tend to operate on this kind of systematized incompetence. No need to deal with a middle man if you don't have to.

Move size: 1 Bedroom Home Service cost: $862

BEWARE SCAM. When we spoke to Steve on day 1 we stated we had a 10x10 storage unit and a 10x5 unit both full. We stated we didn't have a itemized list of items since it had been in storage for over a year. Steve said that is no problem since we have him the sizes of our storage units. He could base the price off that size. He quoted us $2604. And pick up would be either April 24th 2024 or April 25th 2024, that someone would call us the day before to confirm which day and time since we no longer lived in same state . On the 24th husband received a text stating they were 35 min away. We rushed 4 hours to get to unit for them to tell us ohhh no we are only moving the 10x5 unit unless you want to pay $6204. Due to Steve wired us only 300sq feet. Knowing we had 2 units and the sizes. We are both disabled and can not afford to be scammed out of our money. They refuse to return our deposit of $1420 . Stating It is a contract and I signed it. I do not know sq footage and thought STEVE was genuinely honest. Jokes on me I guess. Now my belongings are still on storage and I am out $1420.

Move size: 1 Bedroom Home Service cost: $2604

Do not use them! I was quoted $5500 and I was very specific when I told them what I had to move. When the movers showed up, the cost went to $7300. They estimate too low to get you hooked. On top of that, I got the run around on when delivery would be. It went from Friday all the way through to Wednesday before delivery was made. I was told numerous times the truck was loaded and will deliver the next day. In reality, it wasn’t loaded when they said it was. When I got my furniture, I spoke to the driver and he said it wasn’t loaded until the night before delivery. I move a lot and have never had this experience before. Stay away, they are crooks.

Move size: 3 Bedroom Home Service cost: $7300