Extra Space Moving and Storage LLC

After researching moving companies to transport our belongings across country, Nick, w/ Extra Space Moving called us. He said our info came across their board, & he wanted to offer us a quote. After asking a series of questions, we were quoted a very steep price. He said the price was due to our extra large furniture, massage chair, & our 1000lbs cement statue. We explained that we received better quotes elsewhere. He said that he would match the other offers we received.

After about a week of not hearing from us, he called, & texted us several times. (We have the texts, & phone records to prove it.) We told him that we chose a different moving company. He began to question who we chose, then told us everything bad about that company's track record. We told him that we still weren't Interested, but he continued to call, & kept offering us better prices. We asked if there were hidden charges, or fee's that would mysteriously arise, & he said no. After a few more calls made to us, we agreed to hire them. We read, & signed everything online, then paid the deposit. We then asked for copies of what we signed, & a receipt. He said the movers will bring it on moving day.

The day of the move, the movers (Lonnie Wilson, his wife, & another guy) walked our house, & said they need to charge for the extra large items, the statue, & the breaking down of the massage chair. We explained everything was paid in full, but Lonnie said they never receive anything from brokers, & that we are to pay after they walk our home, & give us a price.

Several thousand dollars later, & a large quantity of our things being left because everything didn't fit in the semi, we were SEVERLY taken advantage of.

Many of our things were broken, damaged, & missing. (I recorded the careless, unpacking of the semi truck where it shows some of our, & other peoples property being broken, & damaged.

Move size: 4+ Bedroom Home Service cost: $6000

THESE GUYS ARE A BUNCH OF CROOKS - They contract with others to do the moving and when things go south they continuously lie to you about how they are looking out for you. The people the contract with are despicable extortionists. They delivered a month late and took part of the shipment with them. After 4 months of consistent calling with Extraspace, their contractor Great American Van Lines and the actual person that took my stuff I have had enough.Twice they have extorted money with promises of delivery and today was the third time they tried. I will now seek to report this to all the authorities I can.DO NOT USE THESE PEOPLE

Move size: Partial Move Service cost: $1553

This “company” is pure EVIL. Dillion Korey spent hours lying to me to get me away from a true and genuine mom and pop shop moving company. This company is full of snakes. They are NOT a family moving company. They are snakes that lie from

The bottom UP. Camille the “supervisor” is a JOKE. She knows she represents an evil fraud company and laughs the whole way. MITCH is a CREEP. He took my personal address and harassed me after 9pm going to a sociopath level looking up a business 1 mile from my home AFTER I told him 10 times to stop contacting me and stop harassing me. They instilled fear in my entire family and Mitch used the company records to extort my personal information. The money they take is NOT for the actual movers. They steal thousands and then disappear. There is no proper way to speak to the owner. Camille with her ego compared their company to Walmart in terms of speaking to an owner. The movers that arrived said every single customer complains about how they got scammed. Please do not let this happen to you. Contact the big name movers yourself - DO NOT get lied to by evil brokers who said they were not. They manipulate you and access your bank account before EVER showing you the contract. They think they are slick. They are evil.

Move size: 3 Bedroom Home Service cost: $4000

I was quoted (and the agent made this explicitly clear on the phone) a set price for a certain cubic footage of volume and $3.75 per additional cubic foot. Again, this was clearly stated to be the all in total price. Now, its a week before moving day and their saying it is $3.75 per cubic foot, but that doesn’t include a number of fees which make the actual total $5.78/cubic foot. Or in my case about an extra $2,000 dollars! When I called two different supervisors I learned it’s my fault that I believed their sales rep because the extra fees “go without saying”! I suppose next time I buy something for $5,800 it goes without saying I actually have to pay $7,800 for it.

Move size: Partial Move Service cost: $7824

These guys are not carriers and instead brokers. They took my account details telling me it needs to reserve their offer after 11 PM at night. I trusted and shared them details. Next day the bold number on email I received, was trying to call and no one responding as well recalling.

I got picked up in 10 PM in night and guy was just answering that please call back tomorrow morning and managers will talk in morning.

Next day now calling on it, these guys acted like nothing happened and cancellation of order will be hefty fee as 24 hrs are past.

These guys purposed have cancellation policy of 24 Hrs and will not mention anything about it to you. Also these guys never mention what your deposit is, do not respond for a day and teach you the policies once those expires.

Never trust them.

Now next day, these guys are claiming $900 for cancellation without any service performed and teaching me the practices/standard and all other things.

They are threatening me to mark it on credit if I am not paying this big amount to not do anything and expiring 24 hrs (by not picking up my calls).

But this is all is mental harassment dealing with these guys, and may cause depression, mental disbalance and instability.

Please to avoid them

Move size: Partial Move Service cost: $1900