Extra Space Moving and Storage LLC

After researching moving companies to transport our belongings across country, Nick, w/ Extra Space Moving called us. He said our info came across their board, & he wanted to offer us a quote. After asking a series of questions, we were quoted a very steep price. He said the price was due to our extra large furniture, massage chair, & our 1000lbs cement statue. We explained that we received better quotes elsewhere. He said that he would match the other offers we received.

After about a week of not hearing from us, he called, & texted us several times. (We have the texts, & phone records to prove it.) We told him that we chose a different moving company. He began to question who we chose, then told us everything bad about that company's track record. We told him that we still weren't Interested, but he continued to call, & kept offering us better prices. We asked if there were hidden charges, or fee's that would mysteriously arise, & he said no. After a few more calls made to us, we agreed to hire them. We read, & signed everything online, then paid the deposit. We then asked for copies of what we signed, & a receipt. He said the movers will bring it on moving day.

The day of the move, the movers (Lonnie Wilson, his wife, & another guy) walked our house, & said they need to charge for the extra large items, the statue, & the breaking down of the massage chair. We explained everything was paid in full, but Lonnie said they never receive anything from brokers, & that we are to pay after they walk our home, & give us a price.

Several thousand dollars later, & a large quantity of our things being left because everything didn't fit in the semi, we were SEVERLY taken advantage of.

Many of our things were broken, damaged, & missing. (I recorded the careless, unpacking of the semi truck where it shows some of our, & other peoples property being broken, & damaged.

Move size: 4+ Bedroom Home Service cost: $6000

Their assistance greatly simplified my moving process. A more favorable job. The team's adept and supportive approach ensured a smooth process. Meticulous planning allowed for efficient transportation and any minor challenges were promptly addressed. Their professionalism and friendly demeanor transformed what could have been a challenging day into a straightforward and comfortable experience. Now settled in my new home, I look forward to starting a new chapter with a smile!

Move size: 2 Bedroom Home Service cost: $3025

THESE GUYS ARE A BUNCH OF CROOKS - They contract with others to do the moving and when things go south they continuously lie to you about how they are looking out for you. The people the contract with are despicable extortionists. They delivered a month late and took part of the shipment with them. After 4 months of consistent calling with Extraspace, their contractor Great American Van Lines and the actual person that took my stuff I have had enough.Twice they have extorted money with promises of delivery and today was the third time they tried. I will now seek to report this to all the authorities I can.DO NOT USE THESE PEOPLE

Move size: Partial Move Service cost: $1553

These guys are not carriers and instead brokers. They took my account details telling me it needs to reserve their offer after 11 PM at night. I trusted and shared them details. Next day the bold number on email I received, was trying to call and no one responding as well recalling.

I got picked up in 10 PM in night and guy was just answering that please call back tomorrow morning and managers will talk in morning.

Next day now calling on it, these guys acted like nothing happened and cancellation of order will be hefty fee as 24 hrs are past.

These guys purposed have cancellation policy of 24 Hrs and will not mention anything about it to you. Also these guys never mention what your deposit is, do not respond for a day and teach you the policies once those expires.

Never trust them.

Now next day, these guys are claiming $900 for cancellation without any service performed and teaching me the practices/standard and all other things.

They are threatening me to mark it on credit if I am not paying this big amount to not do anything and expiring 24 hrs (by not picking up my calls).

But this is all is mental harassment dealing with these guys, and may cause depression, mental disbalance and instability.

Please to avoid them

Move size: Partial Move Service cost: $1900

When extra space moving and storage reached out to our quote inquiry, we told the sales rep that we were interested in the moving pods, we were moving around 2 bedroom apartment amount of stuff, he convinced us that it would be cheaper to do the full service move quoting around 2600 dollars, we had only budgeted 2000 all in for the move, going from MI to VA. He cut 3/4th of our packing list, without telling us, in order to get the total at 1950 dollars to fit our budget. We didn't see it until after the deposit was made and the quality assurance agent pointed it out to us after the cancellation period was over. Once they included the full moving list provided, the cost jumped up another 3000 dollars and was required to pay a 2nd deposit of 1400 dollars to them. This is a moving broker company, they do not have any ownership or responsibility for the 3rd party contractors they use and they will not assist you once your move has started.

The 3rd party company came late on the day they were to pick up and told us we could only pay using cash because our turn around time for delivery was so short. The movers lied saying we had more stuff than the 778 cubic feet of space we contracted for. They used our stress and the late night to trick us into signing a new contract that double dipped on the fuel and base charges, plus tacked on twice as much cubic feet of space on the truck, basically the entire 26 foot moving truck. They demanded half up front, we signed thinking it was part of the inventory list as part of the original contract. They told us that our stuff would be delivered on Saturday, two days after pick up. Only they didn't show up and didn't give us a call until 8pm on Saturday that they were actually delivering on Sunday, the only form of payment they would accept was cash or money order for the Post Office alone. We realized on Saturday the mistakes made on the contract so on Sunday we tried talking to extra space moving and storage, but they told us since we signed a contract with the 3rd party moving company then they wouldn't do anything and this was normal policy. We called the cops hoping they could help, but they said it was a civil matter. The moving coordinator for the 3rd party moving company was so hostile and loud that the cops had to shout for him to shut up just so they could talk to ask questions. They held our stuff hostage and wouldn't take it off the truck until we paid the total they said we owed, in total we had to pay them an additional 5380 dollars just to get our stuff. We had to borrow from family and spent 2 hours trying to come up with the money. The moving coordinator said that it didn't matter if the contract was wrong that if we tried to go to court that we would lose, all in an attempt not to pursue legal action. The movers themselves damaged furniture, gave us other people's things we still have, and broke several items, the driver also pressured us on pickup to give him and his team a huge tip which we unfortunately did thinking they were the one's to deliver, only after delivery did we see all the damages and issues. In total the moving coordinator called us 3 different times, over 3 days, all between 7-9pm to scream and threaten us not to pursue legal action, even though we had proof of the discrepancies. We were so upset we finally settled for just around 1500 reimbursement for the mistakes they made and can no longer pursue legal action. This happened one week before Christmas and had no extra money we were forced to use a credit card just to make ends meet. Whatever you do, do not work with extra space moving and storage.

Move size: 2 Bedroom Home Service cost: $7830

On June 18, 2023, I contracted with Extra Space Moving & Storage, LLC, of Coral Springs, FL, to move my household goods from CT to DE. They provided me a binding estimate of $1800. On July 20 a truck and crew arrived and loaded my goods. The mover's name on the bill of lading (#G744593) is Mirit Great American, of Jersey City, NJ. After loading the crew chief began to add additional charges based on his claim that my load was over double what Extra Space put on my contract. I immediately protested and called Extra Space to request their assistance in resolving this crisis, since it was incomprehensible to that their estimate could be off by so much (over 100%). They responded that there was nothing they could do and I would have to negotiate with the movers, or have my goods unloaded. I argued with the movers and finally agreed to pay an extra $700 to get the move done. Since I had no idea what the actual cubic footage was I could not effectively dispute the moving company’s claims.

On July 24 (3 days late) the movers arrived at my new address and unloaded my goods. During unloading I learned that my goods had been unloaded because the truck was needed for another job, and I saw on their paperwork that "500 CF" had been written on their copy (not mine). I concluded that this was my actual CF and not the 1,000 they had deceptively told me at origin. Had I known this I never would have agreed to pay the additional $700. I submitted claims to both the broker and movers but have received no satisfaction. I also researched the movers and learned that their NJ license was expired, the US DOT and MC #'s they show are those of another company (TriState Van Lines), their BBB rating is F, and their customer review rating is 1.52 out of 5. Obviously, the broker failed in their primary responsibility of contracting with a reputable firm, and then of advocating, in accordance with para 4 of the contract, on my behalf with the mover to obtain a satisfactory resolution.

Move size: 1 Bedroom Home Service cost: $2500

This company is a broker and different from the company that actually performed my move. I was shopping around for quotes and decided to go with this company. I was very upfront with what I had from the beginning and questioned them over and over again about making sure there would not be additional costs at the time of the move. I was assured I would be fine and as long as there wasn't some large item (grand piano was the example) then there weren't going to be issues. I said the quote only stated small boxes and was assured the box sizes would not make a difference. I had these in text messages and emails. I then had a quality assurance call a couple days before the move. They tried to triple the cost of the move! I negotiated it down to "only double". I would have cancelled, however they have you pay the deposit through the bank directly and then say you're out of the deposit if you cancel (which I had already paid almost $1k). Then the moving company came and walked the 1 bedroom apartment. They tried to add on another $1,200. I was told by the broker that if I had any issues like this I should call their customer service number and also given a direct number to one of the individuals in customer service. Of course, I did not get any response from them. I negotiated the extra cost down to $800. Finally, on the delivery date I was told they had to charge an extra $200! As they were unloading I saw that one of my bookcases was broken and no longer useable. The driver was able to show me a picture from the warehouse where it was delivered by the movers who picked up my items that it was already broken before the cross country move! So, they broke my bookshelf and then charged me to move it!! I tried repeatedly to contact customer service to make a claim regarding the damage and never received any response. My calls when unanswered, my emails unanswered and the customer service emails that they even gave me were not deliverable because their domain was not valid! These pulled directly from their invoices and their website. Please DO NOT USE THIS COMPANY! It's the worst service I've ever received and the moving costs ended up closer to $6k for a 695 square foot 1-bedroom apartment with minimal furniture moved! They wait until you have no choice and keep upping the price.DO NOT TRUST THEM!

Move size: 1 Bedroom Home Service cost: $6000

Hired a moving company thru Extra Space..original agent screwed up the original order. Didn't include items that I told him and added items that I did not. Called them back and would not acknowledge the fact that original agent made a mistake. 2nd agent added missing items and charged me an additional $400..Day of the move the truck arrived with 1 man (the driver) to move our furniture.he made a video of our stuff and sent it to his boss who then charged us an additional $600 for unstackable items. original cost was $2230 plus $400 plus $600..Our furniture was supposed to be delivered on Thursday..It is now Sunday with no call from them. When I called I was told it should be Monday night..Bunch of scammers.

Move size: Partial Move Service cost: $3230