Mega Van Lines

DO NOT USE THIS COMPANY!! I contracted a move on 1/6 and they did not come until 1/8 at almost 2pm, after promising to be there first thing in the morning as we planned to travel on 1/8. They then had to go empty the truck because they had to put other’s stuff in storage. Once they returned almost 2 hours later, the cost went up over 5k to move my stuff plus they made me pack everything. In addition I was nickel and dimed from everything from long haul, to wrapping pictures to disassembling beds. This was the move from Hell. As retired military, I to know what professional moving looks like and this is anything but. I am filing multiple complaints and getting a lawyer as I have not received my household goods after promise of delivery over 5 times!!!! If you need professionals, this time it. Michelle actually like she was giving me a deal when booking but afterwards you will find out nothing is included. No boxes not disassemble, nothing!!

Move size: 2 Bedroom Home Service cost: $8000

Would not even rate with 1 star if was option. Quick to take money and be nice, no communication they will not verify any information once they have your entire lifes belongings, memories etc. Given false contact information, will not tell me where my belongings are, now currently 16 days past delivery date and still no contact. Have been hung up on more times than I can count, been told to not call back, been told to quit being ridiculous. I paid over 1 month before I needed the items delivered and had it way planned and still no stuff or any idea where it is or when or if I will see it. Had 2 addresses they were to pick up from and they sent 2 different trucks at same time and I wasn't even home at the one location and they took everything even items specifically marked not to take. Came home to cleaned out place and neighbors said my stuff will most likely be destroyed because of how it was carelessly handled. I can't get any answers and keep getting hung up on or ignored. At this point told it is in a warehouse and will not tell me where. Got multiple invoices with no company logo or anything just says customer care. Have emailed it back and absolutely no replys. Have reported to law enforcement, BBB, attorney general, federal carrier administration and obtaining an attorney. If you value your belongings do not use Mega Van lines as a broker or American relocation services. They even falsified their location was told in California and BBB says possibly Illinois!

Move size: 4+ Bedroom Home Service cost: $4000

PLEASE DONT USE MEGA VAN LINES!!! Here is my story I was called by one of their agents Michelle with an estimate and gave us a good deal so went ahead and paid the deposit. Due to work reasons we ended up not moving so we requested for cancellation and asked for refund. It has been almost 19 working days still no response for them and whenever we do call for status update. They always tell us they call us back but they never did. So we lost 680$ now. PLEASE share this to your friends and family members so at least no more people will be scammed like us.

Move size: 1 Bedroom Home Service cost: $1654

Just HORRIBLE! I've moved dozens of times in my life and I've never had an experience as poor as this. After weeks of harassing customer service for answers, they finally informed me today that my items haven't even begun to move yet and its been a month! They tell me that I should call back next week to get more answers... when I express that I'm unhappy with the price now with huge delays they tell me to contact accounting tomorrow because they aren't in the office (Tuesday). Overall this company has no good aspects - unresponsive, unhelpful customer service, price was increased $2k from quote to pick up and my items have been sitting in a warehouse for a month with no movement! What exactly have they done?? like I said, HORRIBLE HORRIBLE HORRIBLE experience. DO NOT USE no matter how nice the sales people are to you... its a bait and switch. Completely unprofessional. If I could retrieve my items myself and find a new company I would... actually I think I'll do that now.

Move size: 1 Bedroom Home Service cost: $7500

Mega Van Lines breached contract and left us high and dry on our move three hours after our arrival window on the last moving day of the month on our lease. Someone told us we would get a refund, but we were later told that if we want our money back we have to sue them. They are withholding $1800 of our money, for services they could not provide, and breached contract, and then gave us false confirmation of a refund that later we were told we aren't getting. They are forcing us to take legal action. We do not deserve this, no one does. I have never worked with a company that is so unprofessional. Obviously we were upset that they breached contract. Obviously we were upset that they cancelled on us 3 hours after our arrival window because they hired movers who didn't have proper paperwork. I was literally in hysterical tears. I lived in an apartment building with moving guidelines and rules. Because of this cancellation we had to pay our building $300 to move into the late hours of the evening, and we had to pay a fortune for another company (DUMBO) to come save the day last minute. Mega Van Lines has cost us SO much money, extreme emotional damage, and now over a month after our move we still cannot get a single response from anyone at the company. They are quite literally screening us, and all we want is our money back. Which is the LEAST of what this company is really responsible for. They are not just responsible for our refund, but for the emotional damage they have caused on top of the cost we had to pay for other movers to help us in a pinch.

I am truly advising that you do not choose this company. No one should have to go through what they are putting us through. I still cannot wrap my head around why they are acting spiteful. I keep saying to my husband, I don't understand..they breached contract they said that they were refunding us, why is this happening. And he said that the manager is being spiteful. The thing that is baffling to me, is that they have no right to be spiteful to us. We didn't do anything wrong. We provided everything they asked for and more. We told them what we needed days in advance. They chose to ignore those requests and when we asked their employees the days leading up to the move if they had everything and to provide us the documents since our building was asking, they literally shut us up and said "We do moves ALL the time in NYC and we know what we are doing so relax".

I consider us to be reasonable people, who were reacting to a bad situation. So if they are spiteful because we were upset, they shouldn't be running a business.

They have an opportunity now to make this right and issue us our refund. I don't want to sue them... I just moved into a house, I am grieving the loss of my dad and uncle who both passed away two weeks before our move, and I just want to move on and be done with this. But we need the money. We need our money. Please do the right thing Mega Van Lines. I am begging you.

Move size: 1 Bedroom Home Service cost: $1800

TERRIBLE EXPERIENCE. LIED TO REPEATEDLY, MANIPULATED, STOLEN FROM, CHARGED DOUBLE ON MOVE DAY.

I must say, I really thought Mega Vans was going to be a positive experience, I had never hired movers, I searched around varied companies and provided info to receive a quote. Mega Vans seemed to be the most affordable so I went with them. I never write bad reviews for places so you know this list have bad for me to take the time. Biggest issue was them charging me an additional $2,000 on the day of the move, charging me double my quote at the last moment. The consistent lying and false promises was slimy too. The fact that it took TWO WEEKS for my belongings to arrive is APALLING.

They failed to provide me all the info I needed, and lied to me on many occasions throughout the experience. I will detail below.

Upon booking, they never mentioned plants or liquids could not be moved. Come moving day; the "moving manager/driver" says it's not allowed. I had called and talked to quality assurance about my inventory two days before the move, and was re-quoted for $2,500 (a $400 increase, which was a bit frustrating but to be expected). During that call, I mentioned my plants and said I'd use an open box. No one told me they weren't allowed and I had to get rid of some the day of, hundreds of dollars of plants, and squish the rest in my car. I gave my full inventory, forgetting the golf clubs and a massage table. I mentioned the cube storage space shelves I had and they told me the movers would disassemble the furniture. On move day, they did not disassemble this and instead wrapped it, taking up 3X as much space (they charged me for of course). They never told me liquids weren't allowed and I had to reopen boxes, throw things away, and re-close during the chaos of movers being in my home.

I also asked and called about the date of arrival of my things. I was told the driver would call me 24 hours before pickup and tell me when it would arrive. On pickup, the manager/driver told me that my belongings would arrive in Indianapolis on Friday. Thursday I called his phone and he said a DIFFERENT DRIVER would call me 24 hours before they arrive. So basically NOBODY KNOWS when they'll arrive. My biggest issue is the dishonesty in this. Had I know this ahead of time, I would have prepared entirely differently for the move. This is the same man who charged me the extra $2,000 on the day of my move. He also had us Venmo him the payment. I don't remember his name, but his number is +1 (201) 375-1478 and I'm sure the corporate company can use that info to find him.

On the move day I was charged $5,000, TWICE AS MUCH AS MY QUOTE 2 DAYS BEFORE. Like I said; there was a couple extra small items (not enough to charge me double). I could have even understood a $500 increase for the table and golf clubs, a couple extra boxes....but $2,000!? It's insane.

It's also very frustrating because in my initial call, I was quoted $2,100 for a rough estimate of what I had mentioned. During this call, I said we were considering not hiring movers and doing it ourselves. I was assured over and over it would cost the same. When I looked into us moving ourselves, it would have been around $1,900. Looking back, I completely regret listening to Gus (extension 214) and the rest of the team as they were clearly trying to force me to commit and then overcharge me through lies and manipulation.

While waiting two weeks for my belongings to arrive, I called on Monday (a full week after pickup) and was told the driver would contact me by Friday. Friday comes, still no call. I call customer service again, the first agent hangs up on me so I call back. They proceed to tell me there is no guarantee when it'll arrive, everything is an estimate. Finally after threatening to call the owner, they tell me my belongings will arrive Sunday.

The NEW driver calls Sunday morning and is trying to upcharge for carrying up the stairs. Come on, it's your JOB to move things. I say I'm not paying an extra dime.

If they reach out to me to rectify this, i will gladly update this review as I believe companies can right the wrongs of individual employees as Gus should have never over-promised and lied, quality assurance did not inform, and the moving manager/driver was wrong on many occasions. Lying on arrival date, not disassembling all furniture, taking up additional space, and grossly overcharging me.

When my belonging arrived, my end table was broken, my mattress is missing, and my red velvet chair: so they also STOLE my belongings. So if you want liars and thieves, then go with Mega Vans.

Move size: 1 Bedroom Home Service cost: $5000

This company was hired to move my mother from Texas to Maryland. First bad experience to foreshadow the rest is that she moved during the snow storm and the movers couldn’t get to her for days. No big deal, we called daily to check if they would be coming that day as we had already left the state to travel to Maryland. Our neighbor was going to be letting the movers in, and we needed to know when they were coming (hence why we called daily). One day the would not answer or call back, so we had to call every 2 hours to get an update. The woman who we spoke with was incredibly RUDE. She stated that maybe if we didn’t call every 2 seconds they would be able to get to us and the proceeded to hang up on us!

We brushed it aside hoping it was just a one off. Fast forward to this past Monday when my mom got the call her stuff would be delivered on Tuesday between 3-5pm. If you are late and not available due that time they will charge you a fee for every hour you are late. My mom left her new job 2 hours early for the day to make sure she would be at her apartment when they arrived.

The movers didn’t even call to say they were going to be late until after 6pm! At that time they stated they were still 50 minutes out. Well past the last quoted time. The movers don’t show up until after 8pm. They showed up with the furniture on a 53 foot trailer even after the rep we spoke with before signing the contract stated the furniture would never be on a 53 foot trailer as she didn’t have enough stuff. The movers than have to get a different truck and come back. They didn’t show back up until 10pm! She lives in an apartment complex and has neighbors who have complained because of these people! They didn’t even rebuild the furniture AS STATED IN THE CONTRACT, and there for voided the contract. They dropped the couch twice down the stairs because the movers were screaming and arguing with each other. They scratched the front door to her apartment because they couldn’t figure out how to take the feet off the sofa. My mom had to do it for them. They didn’t leave until 11:55pm!!!!!

Completely inexcusable for a “professional company”. The boxes looked as if they tape had been ripped up and retapped down. Some of the contents of one box seemed to have been gone through! We will be doing a detailed check to make sure nothing was stolen from the boxes.

She called Mega Van Lines yesterday and asked to have a supervisor call her back today because of the issues. She tried to speak to one then, but the man refused to put anyone on the line stating that the supervisor had left for the day because they were about to close. I’m not sure what company sends their supervisors home before their employees leave for the day, but it doesn’t sound like a good one to me.

To no surprise the supervisor did not call and she was forced to call again today. She spoke to the supervisor who was extremely rude and stated they would not be doing anything to rectify these issues. Stated her contract was with “the other company” and not through them. The contract was signed and negotiated with Mega Van Lines, not the company Mega Van Lines subcontracted to move the furniture.

They tried to state that the Bill of Lading was a contract with her and the other company. Bill of Ladings are nothing more than a piece of paper stating yes these items were picked up from me on such date by who ever or delivered on whatever date by whoever. They are not a contract.

The rep refused to listen to her and was speaking over her and wouldn’t let my mother speak. She even had the audacity to hang up in the middle of the conversation!

She refused to transfer the call to her supervisor stating there was no one else to speak with and no one above her. She refused to offer any kind of compensation for damages or the horrible experience my mother had with these people. Leaving us the only option of disputing the charges.

I would never ever use this company even if it meant I had to hand carry my furniture across the US. They will not do anything to make it right when they have breached their own contract. They refuse to take any accountability for what happens if something goes wrong. They will pass the buck to the sub contracted company and try to make you go through them, who won’t do anything either.

Movers beware!

Move size: 1 Bedroom Home Service cost: $3000