Los Angeles Transfer and Storage

I used Los Angeles Transfer and Storage for my move from Los Angeles to Pittsburgh. I had read some prior customer reviews and was worried about whether I had chosen the right moving company, but David, the manager, assured me that I was in good hands all the way. I am happy to report that was in fact the case. David gave me a great price for my move and included packing materials too. He was thorough in describing all the details and any extra charges that might apply due to certain circumstances, but was confident that the quoted price would be the total price. David and his team arrived at my place on time for the pickup and were careful to track all of my stuff. I was super worried about shipping my valuable guitars and they took extra care with packing those. The delivery to Pittsburgh was on time and within the window I had requested. The delivery team was very polite, careful, and got everything to me without any loss or breakage. David especially took great care of me, even returning to my place later in the day to pick up a picture that got missed during the initial pickup. That's good customer service! Overall, I was very happy with the job David and Los Angeles Transfer and Storage did for me. And at a great price! I'm sure problems happen sometimes, but I think David and his team do their best to fix them. So overall, I 100% recommend these guys for your long distance move.

Service cost: $2495

Overall, the value is pretty hard to beat. I did a move from LA to Seattle. David came right away to inspect and give me a quote. He provided all the boxes and packing supplies. He was very quick in his responses.

The LA movers were great. They came in, wrapped all my paintings and everything else very professionally. Quick and efficient.

I stored my stuff for about 6 weeks until I found my apartment. I was quoted 4-8 days for my stuff to arrive and unfortunately it was closer to 3 weeks, so I had to sleep on an air mattress for several weeks.

My stuff came and there was some initial disagreement about the final price. Because I was on the 2nd story and more than 75 feet away from the curb, they were charging me $150 more. To be fair, it was written in the contract. Would have been nice if David or someone else explicitly called this out in the initial quote, because it caught me unexpectedly. David ended up reducing this to $75.

All my stuff arrived in good shape except my dresser had a little damage. But David was able to quickly reimburse me for that and followed through until the end.

So overall, some hiccups, but again, the value is unbeatable. Their price was much lower than other movers and I really appreciated working with David.

Move size: 1 Bedroom Home Service cost: $1500

I have moved across the country, and across California about 4 times in the past few years. Moving has always has been stressful, until my most recent move with “Los Angeles Transfer & Storage”. From the start, they continually exceeded every expectation I had. I want to recognize our point of contact, David Hirsch. I strongly recommend getting in contact with him about your move. Here are a few things that stood out to me.

Excellent and timely communication.
Professionally & carefully handled our property.
Gave me an incredible deal on both the move and storage.
David showed up on site to help the movers, and made sure everything went well.
David was very friendly and made me feel comfortable with storing my belongings in their storage.
They had incredible respect for me, my wallet, and my property.
David was in constant contact with me about our stored property, making sure we had our storage payment set up properly, and our delivery information settled.

I have never had a moving experience like this one. They made what used to be a stressful hassle, something I hardly had to think about.

It is the people at Los Angeles Transfer that place them far above any competition. Even if the prices were doubled, I would still pay to work with these professional and relational people.

Thank you David and LA transfer.
Trust me… I will be calling you guys again, for another move.

Move size: 2 Bedroom Home Service cost: $3865

Absolutely DO NOT USE THIS COMPANY TO MOVE YOUR BELONGINGS!! In the beginning they will seem friendly and helpful but it is all fraudulent. I spoke with a guy named Jeff. He was extremely nice, he answered the phone promptly at anytime of the day. He quoted us $2500 to move from Washington to Texas. Once they picked up our stuff and took that initial payment, that price went out the window along with communication. I received a phone call from a lady named Rachel asking for a mid payment of $5,000. We had already given them $1000. She said that our move would be $11000 now. I explained to her that the price was far more than what I was quoted and I would call Jeff before paying her. Jeff did not return my phone call for 3 days. And when he did, he was no longer pleasant. He acted as if he was doing me a favor by reducing the price to $7,000 now and claimed that the price changed after they weighed the truck. I was and still am highly upset but they already have our stuff.

They picked our furniture up on DECEMBER 18, 2019. Please see the date of this review. January 23, 2020 and we still do not have our things. We have been calling every number that has contacted us since this process started and we can not get in touch with anyone. I've left Jeff several messages and he has not responded still. At this point, I'm not even sure if we're actually going to get our things. Smh.

Move size: 2 Bedroom Home Service cost: $8000

Just now

(Quoted price does not include Purple Heart Moving Group's $2000.00 "Administrative Fee."

One positive: We seem to have everything. Second: but one item damaged, an engraving in a frame was unpacked to find cracked glass. However, the engraving itself was not damaged, so we consider ourselves quite lucky in that regard.

I'd give less than a one if I could, as I think the scoring 1-5, results in inaccuracies. A 5 is of course spectacular; a 3, I would think, would be average; a 1 would seem to indicate the job was completed but badly.

I would give this experience a negative five. Not only did they not complete the job, the experience was also monumentally painful.

1) Pick up was 2750 miles away on Friday May 22nd. We could take the delivery Saturday, May 30th. We took possession of the apartment, to learn almost two weeks later our furniture was still back in SoCal in a warehouse.

2) We were told, around two weeks in, that there was a 99% chance that our things would be on the truck leaving (LA) "tonight." On the following day, it still sat collecting dust. Getting anyone to answer our calls was impossible, or getting messages returned. No one had the integrity to reach out -- silence. At one point, seeing my number, someone just dismissed it as there was something more important in the world of customer service than dealing with me. I truly felt that something had occurred delaying the delivery, and LA Transfer & Storage had simply thrown in the towel on this delivery, or line of deliveries, as obviously the load would make money for them after this period of time. There were plenty of bookings I'm sure. At this point however, expeditiously getting the belongings to the customer did not seem top priority.

3) Over a month later, our furniture had finally made it to South Florida. We had been living in Hotels a week, and then in the empty apartment on an air mattress three weeks of the four.

A) The driver was not aware of the requirement to reduce our items to a smaller truck, as semi trailers were not allowed here. This had to be accomplished once arriving in South Florida. b) LA Transfer & Storage hired the "Professional" movers from Craigslist. These "Professional movers" the morning the delivery was to be made, did not show, making the delivery 2 1/2 hours late, as he had to wait for other "Professional movers." c) Company policy requires you pay the remaining balance due, in Cash or a Postal Money Order, before they will even take a stick of furniture from the truck. With a not so great service after the Sale reputation. d) Of the "Professional Movers" LA Transfer & Storage acquired via Craigslist, one was in fact someone who had moved furniture before. He and I BOTH worked VERY, very hard moving the furniture I paid LA Transfer & Storage and Purple Heart Moving Group to do for us. Yes, due to the time constraints of being 2 1/2 hours late, and needing to make two loads, I carried and lifted to the front door, so the wife would only see him carrying. The other "Professional Mover" was the fellow's girlfriend, who was not very capable of helping as she was suspiciously coughing and obviously suffering an illness.

E) And.. the Driver told us a number of times he was "Just the driver," and did not help much, and when he did, I seriously thought he was going to die. f) The driver (brand-new mind you) had rented a fifteen foot truck - meaning all of our belongings (from a two bedroom apartment) could not be brought over in a single trip. First trip, they arrived half full. We had the loading dock until noon. I extended the reservation to 3pm. g) Five items in the first load were not ours. ..hard to recognize this, as it had been over a month since I had seen our things. My wife and I then thought our belongings could be spread across the Country. h) 2nd trip, I joined them to ensure these items were back in place with their original owners.. retrieved all of ours (truck was in disarray). i) Mover supposedly was not aware he was to re-assemble furniture taken apart (as contracted), and had no tools. Once locating mine, I spent a day and a half reassembling after moving my own furniture.

Negative 5.

Move size: 2 Bedroom Home Service cost: $3660

I am writing this review in hope that no one else goes through what I went through during move from LA to Nashville. This company is dishonest, unprofessional and their only goal is to charge as much money as they possibly can during your move. Also, they claim to be professional full-service movers, but they are only moving brokers meaning they hire other companies to complete the move. The labor they hire for packing and loading your belongings are extremely unprofessional and are not trained. They broke and damaged roughly 75% of my belonging upon delivery at final destination. There were several of my major belongings are missing and never delivered (i.e. large screen TV, tools, bike, etc.). I submitted a formal claim per this company’s policy but they have done nothing to resolve the claim. In short, this company should not be allowed to remain in moving business. Do yourself a huge favor by not using Los Angeles Transfer and Storage.

Move size: 3 Bedroom Home Service cost: $7500

Still trying to get a date for our things to be loaded and brought to South Dakota! Pick up was terrible! Had to call them back twice for things they forgot ! We had everything sitting in garage and told the 2 girls who barely spoke any English to not forget ! Had to call them back not once but twice to come back! Cannot get anything from company other than it's still pending for loading our things! I'm moving into our new house tomorrow and nothing to move in with! My business things are on that truck and have many pending orders! Destroying my livelihood! Wish I would have never heard of this company! Afraid of what shape my things will come to us in! Pick up was the 31st of March and I had on the paperwork no later than the 10th. I keep getting nothing but excuses and that it's still pending! Ended up leaving dressers from my grandmother because the guy said it would add $850 to the move do was more than I could fathom ! Think twice before using this company! Customer service sucks! Called daily and their voicemail is always full! I'm hoping the delivery is better. I'm having nightmares!!

Move size: 2 Bedroom Home Service cost: $3178

The was the worst move ever. The sales guy Aaron was quick to offer discounts to make the sale. Then came one disaster after another. The movers didn’t show up on the scheduled day of the move. It started with calls every 2 hours that the foreman was running late, eventually never making it. The next day they wrapped up the move and that’s when the next set up problems began. Once the delivery window came up we got automated emails “ about our delivery being scheduled” with little to no information. After hounding the customer service team we were finally told our stuff was still in storage, week 3 after pick up. Our items came after a month. The delivery guys were rude, refused to reassemble our furniture in our new house in designated areas. Save yourself the hassle of dealing with this company. It’s not worth the stress.

Move size: 4+ Bedroom Home Service cost: $10000

If I could give 0 stars, I would. My move was an emergency situation, I spent 3 hours on the phone going over inventory of my house to make sure things were not left behind. However, when the job was done they left behind HALF MY HOUSE and the delivery man tried to say he can come back and charge extra to finish the job?!

He did not check the inventory when he arrived just simply said BEFORE THEY STARTED, that they would not have enough room. How is it possible to know that if you did not check inventory? They were supposed to load furniture first but they loaded up boxes first. They took apart furniture and left it behind. They did not fill the truck as best as possible, their level of care of my items was trash, and ultimately it was a rushed and terrible experience.

Honestly, they left behind my kids bedroom furniture, all of my tv’s, book shelving. Office desk, wall mounts, shoe racks, extra strollers, lamps, storage baskets, and much more. In the end; i kept asking myself, WTF DID THEY ACTUALLY TAKE?! Because it felt like a CON job.

NOW lets talk about delivery! I paid for expedited shipping and my stuff took up the whole truck so there was no other load to pick up. My move was only 750 miles, and yet here it is almost a week later, and i still DO NOT HAVE MY STUFF! There is ZERO communication from this company in regard to estimates, and ultimately, i do not have much confidence that my stuff will get delivered any time soon.

Be very wary of this company, probably one of the worst experiences with another business that I have ever had, especially when in an emergency, hoping they would actually create less panic bc they are “professionals” at moving. HA! Wrong thinking!

This company has actually caused more stress, headache and confusion than any other company experience I have had in my adult life.

Move size: 3 Bedroom Home Service cost: $8500