Los Angeles Transfer and Storage

Los Angeles Transfer and storage was the second in a three stage move. The first stage started out well but dropped the ball and went over the estimated arrival date. After multiple "chat" and phone calls, they finally provided your name and contact information. When I called, I was connected to Miranda who promptly began to advocate for us. She unblocked a situation that was slowing down the delivery of the belongings and facilitated a timely arrival by the third stage at the destination. Thank you Miranda!

Move size: 1 Bedroom Home Service cost: $5000

DO NOT USE THIS COMPANY

I hired Dedicated Van Lines ("DVL") to handle my move from Colorado to California. DVL sub-contracted a significant part of the move to Los Angeles Transfer ("LAT").

When my goods arrived, there were numerous problems. First, one shelf in a bookcase was totally destroyed and the top of the chest of drawers was badly damaged. Second, an expensive and impossible-to-replace carpet made of wool and silk was badly soiled, including with employee footprints, because it had not been wrapped in any kind of protective covering and had clearly been mishandled in dirty warehouses and moving vans. Third, two of the boxes that I shipped - out of a total of 50 boxes, all of which were clearly numbered and inventoried - were missing.

This is what LAT did in response to these problems:

They refused to take any responsibility for the damaged bookcase and chest of drawers. They claimed that the fact that these were made of composite materials, instead of solid wood, released them from any responsibility, notwithstanding that the damage would have been significant regardless of the material.

With respect to the carpet, LAT first made the insulting suggestion that it would clean up with some vacuuming - as if I hadn't already tried that. Next, LAT disputed the amount of that estimate (approximately $450) that I received for cleaning this $15,000 carpet. In the end, LAT did nothing about this damage, although I am happy to report that DVL compensated me for the cost of cleaning.

With respect to the boxes, shortly after I reported these missing, LAT made me a derisory compensation offer for the lost items. I responded that what I wanted was a concerted effort to find the missing boxes and not the offered compensation. LAT responded that the offer was "take it or leave it" with a short period of acceptance. I did not accept it. I am also reasonably certain that LAT made no real efforts to find the missing boxes, despite my requests and the requests of DVL. To date, I have received neither my boxes nor any form of compensation for their loss.

I should point out that throughout this entire time, LAT has never denied that the damage and loss occurred or that they were responsible for them. They just refused to do anything about them.

I should also point out that the representative of DVL was equally appalled by the behavior of LAT and that DVL made numerous efforts to persuade LAT to act in a more client-responsive manner, all to no avail, and then ultimately compensated me for the cost of cleaning my carpets.

The person who handled this case for LAT (named "Shauna R" on her emails) was throughout the entire process thoroughly disagreeable, unresponsive and duplicitous.

I have rarely encountered a company as unprofessional and client-abusive as LAT. I will be raising this case with the Better Business Bureau and might possibly take legal action against LAT, but in the interim, I strongly recommend against hiring this company either directly or as a sub-contractor.

Move size: 2 Bedroom Home Service cost: $7000

I would NOT recommend this moving company at all! FIND ANOTHER OPTION!

I had several issues with my move.

First, I asked to move in on a Friday with over a 10 day notice. Then they tell me that they can't come Friday and will come Saturday.

Saturday comes and I hear nothing from them and no one shows up.

I then proceed to get almost no communication from them the rest of the following week. Their mailbox is full. You can try calling just to verify what I am saying, so there is no way to get ahold of customer service other than text which receives very infrequent responses.

Finally, I am told my stuff will come after waiting 10 days and my stuff was heavily damaged.

I don't have much stuff but my dresser was broken, two legs of my tv stand were broken, and my stand sit desk which is quite expensive was heavily broken in several places.

On top of all this, I had paid extra for white glove service so that my stuff would be assembled for me, but the movers didn't have any tools so NOTHING was assembled.

They just left my mattress and bed frame pieces resting against the wall along with other unassembled furniture. When I tried to contact customer support about this, they said that it was part of the contract.

READ the contract they give you because they basically promise next to nothing and end up delivering a very poor expierence that I would not wish anyone else to go through.

Move size: Studio Service cost: $1700

Do not allow this "Company" and I use the term loosely. Gang would be a better fit. If this company pulls up your drive, send them away immediately. Even if you have to EAT THE DEPOSIT. DO NOT USE THEM! These guys made our move a living hell. The first red flag was when they showed up 2 days late with only one loader for a 2400 cu. ft. move. Then they tried to charge us for 3000 cu ft only to have me point out they were driving an 1800 cu ft truck. "Oh we will just leave the lift gate out and load everything else on that." was the drivers response. When they finally left they refused to take two large crates because, "Their transfer station didn't want to deal with them." That was the start of the transgressions. Our items sat in a storage unit for months after the delivery window. When they finally did arrive the state of our stuff was disturbing to say the least.

First off they ripped the head off an antique grandfather clock, broke the footboard on an antique bed frame, "lost" a 55 inch television.

We were using storage totes to move. out of 80 storage totes we got 60 back, losing years of genealogy paperwork and family pictures. Thousands of dollars in garage and gardening tools etc. basically anything with value which you could find in a pawn shop. Nothing came through unscathed. Its almost like they rolled the totes to the truck end over end. To top it off, these "professionals" cut the zip tie seals off of EVERY SINGLE TOTE, then sealed some up with tape. When they replaced the lids they even failed to put the correctly labeled lids on the right tote. Imagine our surprise to open a box labeled clothes that is full of cooking pots and dishes.

They work with an insurance company that may be calling people on the side about their extended warranty, because they certainly aren't responding to insurance claims... Well actually they did, we were basically told that even though 1/3 of our goods never made it, we can pound sand if we can't give a detailed itemization of what is missing. WHO THE HELL WRITES DOWN EVERY BOXES CONTENTS WHEN YOU MOVE?!

My advice is to call Uline, get large crates, load, and send them via fedex ground yourself and enjoy the fact that you got your stuff there and have it still, for ALMOST THE SAME PRICE as what you would pay these guys to pull their vanishing act with it.

Move size: 3 Bedroom Home Service cost: $25000

TERRIBLE! Our order No: LA7505614. All the phone calls get rerouted through Google Voice random generated numbers. I hired this so-called company to move our office from CA to MN back in February 12, 2022. I paid them 60% of the contract in advance . They promised me to deliver time frame is within 21 days. It is on May 21th, 2022 now, and all our furnature, belongs have not been delivered yet. It has been 97 days since our whole possessions and furnature were packed picked in CA. For more than three months,

I have been trying to reach these people. All the company calls go to voicemail, and the mailbox is always full. I contacted Joel and Miranda Morris so many times but they never give me the ETA. It is on May 21st and the furniture hasn't even left the California facility and they keep telling me it's scheduled, but it always doesn't tell me when is the loading date. My husband and two kids are now in an empty home because they lied about the lastest deliver our furniture date. One of my kids has medical problems and we are experiecing horrible difficult time due to your so much delaying delivery. We have to cry and shout out for help!!!!

Now I also can't get in touch with Dave who picked and picked up our furniture from CA and they didn't return my calls, Joel and Miranda Morris. who works for the company keeps telling us that our belongs are to be loaded tomorrow. So far we still do not have a date of loading. Very disappointed. I think I need call the police。We can't live without these furniture and all our daily necessities and our possessions. So far the moving process is traumatic enough to send us into a depression. We badly must have the owner of Los Angeles Transfer And Storage company to respond our this complain to tell us the date of loading and the estimate of delivery date. Please do not force us to use state legal resources and enforcement resources to get our all furnature and possessions and belongs on which our lives rely!

Move size: 4 Bedroom Home Service cost: $12250

So this was the most last minute move of my life.. However they managed to make it as simple and as pleasurable as possible. I called yesterday in a state of panic as I got a dog and it's not allowed in my building and I had to move from sherman oaks to Brentwood in 24 hrs. Everything was booked and taken care of in an hour and they were at my door the next morning at 9:30am.. Never seen anything like it.

They were extremely professional and sweet even though my little puppy was getting in their way.

Mark and his team packed my things impeccably and packed up my whole entire one bedroom apartment in about 3 hours.

Everything was done with a smile and great energy and that means a tremendous amount to me especially when moving and handling my personal property. They wrapped all my furniture very well and everything arrived in perfect condition.

I hope that everyone uses them for whatever moving and storage needs you might have. They are patient, sweet, reliable and professional.

ODIN and I thank you sooooo much!!

Service cost: $700