Long Distance Movers Inc.

This is the absolute worst moving company that you could choose for moving long distance. If it were possible, I would have give them a negative star review. Lighting all of your furniture on fire, pushing it off a cliff, and then jumping off that cliff yourself would be less painful than dealing with this joke of a moving company. When they come to pick up your furniture you'll soon learn that they will nickel and dime you for EVERYTHING when it comes time to drop off your furniture. If they park more than 75 ft from your home, that'll cost extra. If they have to go up more than a flight of stairs, that will cost extra. Are there more than 11 steps in those flights of stairs? All that will cost you as well. Maybe these charges are normal, but when calling for a quote, they will fail to mention any of this. They also brag that they have a 24 hour customer service line - which is somewhat true. There is a number you can call, but it's really just an answering services that passes the messages along, but good luck getting anyone from the company to actually respond to your messages. I was told my furniture would arrive by March 28th or 29th, those days came and went, and I never got any word about my furniture. I made multiple calls in the weeks that followed about my furniture and was always told that "it would be loaded up this weekend and dispatch would call and let me know when it was on the way." Several weekends came and went and still no furniture. Calls left with customer service were recorded and passed on to the company, but I never once received a call from anyone. Until on a Sunday , April 15th (approx. 16 days after my furniture should have arrived), I received a call from the drivers that my furniture would be there Monday between 7-11am. I found that to be completely unacceptable as I work M-F and was given absolutely no indication that my furniture was on the way and I did not have enough time to change my work schedule. I told them I would not be home until 4. The movers then told me they had to charge me an additional $350 because they had to wait for me! Had I been given more than 24 hours notice about their arrival, I would have asked for the time off of work to be available. So how is it fair that I am paying the price because they don't know how to communicate with their customers. I CANNOT STRESS ENOUGH HOW TERRIBLE THIS COMPANY IS. DO NOT, UNDER ANY CIRCUMSTANCES, GIVE THEM YOUR BUSINESS. I would not recommend this company to my worst enemy.

Move size: 1 Bedroom Home Service cost: $2700

We started our move with this company with them picking up our HHG 3 days after our promised date. Upon booking I was not informed of any type of pick up window. I talked to Heidi and Liz - they were not friendly in regards to pick up. Instead they were condescending and rude. I never received any phone calls saying the truck was not coming, I would only find out by call LDM myself to find out what time the truck would be there that day. Only to find out they were not coming. I was them promised an early pick up time and the movers did not show up for an hour and a half after this time. When they got there they were nice but something did not seem right. The mover kept trying to get me to sign a blank contract, and tried to charge us for things we did not need. Now onto the delivery nightmare.. Our stuff was picked up June 4 and today - June 25 we still have not received any of it. I began calling LDM a week after the pick up, and they said it would be delivered in 5-10 days. On day 7 I called for an update - turns out it did not make the truck and was still sitting in storage. I was told it would be on the next truck. Again I call, two days later and it still has not made the truck. No one is able to tell me where my stuff is, when it will be delivered or what the weight of the HHG are.. Any time I call all I hear is we have 30 days to deliver - when I was assured that it would not take longer than 2 weeks. I am not impressed at all, and I am truly worried about the whereabouts of my items.

Move size: 3 Bedroom Home Service cost: $3000

The nightmare began as soon as we heard from the sales person and put down the deposit. Never heard from him again and he hangs up on my phone calls. Another guy called me to finalize the pick-up and continued to tell me to lie to the contracted company they had picking up my things from our storage unit, then continued to blame me because the driver wouldn’t pick up our things because we weren’t there and were told originally that we didn’t have to be there for pick-up. Was originally told a two day window for pickup and a three day window for delivery, then after the contracted mover picked up my things and brought them to a facility to store them they told me 7-10 days for delivery from the pick-up date. As I didn’t receive any communication from them a week after the move I began to worry and called to find out the status and after speaking with two different very rude employees I’m now told that it could be 24 days for delivery. I have small kids, a family to take care of and I need their things.. no one that works there can give me a straight answer and they are definitely not abiding their contract. I feel that this was a scam and we may never get our belongings.. it’s been just awful to deal with and I wouldn’t wish this on anyone.

Move size: Partial Move Service cost: $2000

I'll keep it Simple and sweet.
Call you nonstop for booking. Under bid competitors. Raise cost (for me $1700 -$3200)right before more, I mean 1 day and day of. Use 4-5 different people, including the movers to contact you so you never know who your talking to or dealing with. kept on switching from lbs to sq ft when talking about rate and increased. This company should be put out of business or fined heavily. Hopefully you see this warning prior to choosing. Greater Van Lines seemed pretty legit and their initial quote was right on the money.

Move size: 2 Bedroom Home Service cost: $3100

I booked my move through Long Distance movers (out of Florida), they gave me an estimate of $2500 to move my things from Norfolk, VA to Chicago, IL. They did not tell me they used a 3rd party moving company or I would never have booked them. The day before the pick up day I got a call from the insurance guy and he charged me $200 more dollars based on my inventory. I signed this binding contract according to the weight we estimated for the move to be $2700. The day of the move they changed the pick up date on me, so I could no longer be at the pick up spot which I stressed when booking. My belongings took over a week to show up after I was promised that it would take no longer than 5 days at the max. When the movers showed up, they came a day after they told me causing a huge scene for mu building because I live in a high rise in the city and we have to reserve the use of the elevator and truck dock. The movers show up and speak no english and its a completely different company than I booked with!! Than, they tell me I actually owe them $3500 for the move based on cubic feet, when I signed the binding estimate based on weight and wasn't given the option to switch. They demanded it be in all cash which is absurd. I called Long Distance and they said I should have been contacted and given the option but since I wasn't there was nothing they can do. I argued with these people for 2 hours and finally just paid them the extra $800 because they were threatening to leave with all my belongings on their truck. After they unload, I realize they left have of the inventory I paid for in my house in VA with no regard or care at all. THIS COMPANY SUCKS. THEY USE THIRD PARTIES THAT UNCHARGE YOU HUNDREDS AND HUNDREDS OF DOLLARS AND THEY DO NOT CARE ABOUT YOU OR YOUR STUFF.

Move size: 1 Bedroom Home Service cost: $3500

I need to be out of my current location, but have had issues finding a new place to move to. When I first contacted this company [I thought they were an actual moving company - they did not make it clear they were only a brokerage firm] I informed the person I was working with that I didn't know when I needed to move, as I hadn't found a home yet. They would call and tell me to just "out down a deposit with a date" and I'd be able to change the date out with no problem, but at least by putting down a deposit, I'd be able to secure their services. I gave them [what I later found out to be a significantly high] deposit of $2880 & at the time selected a date in April. The deal on the home I was looking at closing on in April fell through and I called to reschedule. I told them I didn't have a new location and didn't know when I needed to move but had to give them SOME date to reschedule the move for. I pushed the move out a month to sometime in mid-may.
After finding a new home and getting a closing date of June 11th, I called LTD today [May 11th] to reschedule my move for after my new closing date.
I was then quoted a new price [on a closer location] for $900 more than the original estimate. I then removed some items from the inventory list in an attempt to bring down the cost of the move & got it down such that the new 'estimate' was $500 more than I was originally quoted. I finally said fine and was told that I'd have to pay any additional $300 NOW as an additional "deposit" [ontop of the $2880 I'd already given them] or they wouldn't reschedule the move and were going to come here next week to pick up my stuff [despite my not having a house to move to until next month].
I don't understand why I need to pay more money to change the date but - whatever. My issue is their DEMAND that I pay an additional $300 NOW as some sort of additional 'deposit' after having given them over 30% of the 'estimated' price already. What difference does another $300 make if it is paid NOW or when I pay for the balance of the move?

I don't have the money right now and as of right now, the company is refusing to reschedule my move [intending to do my move next week - when I will be in Florida attending the walk-through & inspection of my new home] unless I pay them $300 immediately [prior to them even picking up my items] not to mention the total [nearly $1000] charge they've tacked onto my bill for moving the date - Something they said wouldn't be an issue - when they were trying to get me to shell out over 30% of a deposit for the move.

Move size: 4+ Bedroom Home Service cost: $9100

My decision to use Long Distance Movers was one of the worst I have ever made. After sucking you into accepting an estimate and sending a deposit, the price escalates at every step of the way. A move that started off at $2869 ended up at $4900 and I had to leave half of my belongings behind unless I coughed up even more! Then there is the fact that you have no idea who has your stuff. The papers I got when my things were delivered say Stop & Move but the truck that arrived said USA Express Moving. There was no "proof of weight" provided, although this was promised as a way to document their pricing. Along the way, I cannot even say how RUDE they were. At one point, I was told "It's not up to me to solve your problems!" even as they demanded CASH for a next morning delivery after the bank was closed. This morning, as I awaited delivery, yet another demand was made or they would take my stuff to storage and I would have to pay that too. It was only after saying I would report them to the police that the truck arrived, within minutes. The driver, who claimed he tried to deliver at 3AM in the morning, had been given the wrong address! In fairness, the ONLY good thing I can say is that the driver was a very decent human being. I think Long Distance Movers is a BIG SCAM and intend to report them to every possible agency, including DOT, BBB, and the FBI. If I were a lawyer, I would organize a class action suit.

Move size: Partial Move Service cost: $4900

I actually just cancelled with this company after doing some research. So I don't have much experience to speak of.
HOWEVER..
Can I just point out to everyone how freakin weird (cough*fake*cough) all of the 5-star positive reviews are?
Same length. Poetic words. Such passion for a moving experience.
Seems pretty questionable to me.
I'm not going to come out and say that Long Distance Movers is paying someone to write passionate 5 star reviews, but it certainly would appear that way. Not cool.

Move size: 1 Bedroom Home Service cost: $3000

Such a shame there are companies like this looking to use the transition in folks lives to come up and making an extra living off of in the most unethical way. Here's my experience and my results..please read before wasting your time.

I scheduled a move with this company (spoke to Tom or Todd) to go from SC to CA. A quote was given like so many others of $1400. I paid $563 as a deposit. 2 days before the movers were scheduled to come 12/26, I received a call from Nancy at LDM stating the movers would be here 12/26 between 8am and 12 pm. If you are reading this you can almost guess that didn't happen. On the 26th movers never showed up. The only way I found out the dates had changed to 12/27 and the timeframe was now 9am -11am was because I called. On 12/27, a random driver for Mosley Van Lines contacted us at 0830 to say he just found out about the job, he flew in from LA to NC and wouldn't arrive until noon (way outside of the timeframe provided by Nancy). He also mentioned he didn't have my contract and had to stop at Staples to print it. Based on the questions regarding the actual move it was almost as if he was unaware of what this move entailed. All of these red flags set off the gut instinct to research further. The carrier has an F for BBB rating and needless to say the drivers never showed up. I cancelled the move at 2:38pm on move day. I sent an email to Mark the so called manager. He stated he would see what he could do with getting my refund. He emailed me stating he could give me a partial refund because I refused the driver. Lol. How can I refuse someone who never arrived. Not to mention I tried to change carriers prior to this being cancelled and was treated rudely by the so called dispatch team and also was told they would charge for changing carriers. I have provided all of the proof needed to get a full refund from Navy Federal because the services agreed upon were never rendered. Not to mention, they were sending a truck that only had 286 cubic feet knowing I had approx 400. Lol. They were ready to overcharge. When I responded with the details requesting yet again a FULL refund, Mark responds from his cell and says, I can get you another driver ma'am. Lol. That would be fine if you didn't have such bad false and unethical business practices. Im reporting this everywhere moving companies can be rated on. Thank God for listening to my gut. If you paid a deposit you are not at all at a loss. Fight for what's right and you will WIN. They can fight Navy Federal on that amount that has been credited. I'm no longer in it.

Also, I'd recommend a more reputable reliable moving company that is bonded and insured. Sometimes the cheapest way is not the best way. For my quality furniture I'd rather pay more for quality and reliable delivery times with all of my stuff in tact with movers who get paid enough to care about not just their jobs but your belongings. I went with Allied Van Lines. Even with a 4 day notice they are able to pick up my stuff on 12/31. Look at the Universe working. They tried me but I'm smarter than that. IF IT DOESNT SOUND RIGHT IT AINT RIGHT. Also, most good moving companies send someone from their company to survey your items and get an accurate inventory, tag it with their own stickers, and weigh it to give you an accurate estimate PRIOR to scheduling the actual move. I can rest assured that my items will arrive on time and in tact.

Move size: 1 Bedroom Home Service cost: $1400

I contracted with LDM to move my contents from NY to Florida and only found out weeks later they were only the broker and hired a moving company for my move. I don't know who was the least professional, LDM or the movers. When my belongings arrived I either had missing items, fragile boxes destroyed or furniture damaged because no-one took the time to protect everything. As it stands, for my furniture alone I have an estimate from a furniture repairer for over $1400 and what did LDM tell us.." you wont get anywhere near that from us "
I also experienced being told by the movers when they came to pick the contents up that LDM underestimated the cost and I had to pay more money before they would do the loading. By the way this removal company is Ross Allied Trucking ( Simplified Solutions as we thought they were called ) based in NC and they have a couldn't care less attitude like LDM. 6 months have passed since my belongings were delivered and still no settlement made and I don't see that happening any time soon.
Do not take my word on this but take the time to read all the negative reviews and decide if you want to be ripped off like others have experienced.

Move size: 2 Bedroom Home Service cost: $8000