LB Moving Group

I don't like writing super long reviews, but I thought this company deserved a shout out because its a tough and stressful industry. I have moved many times, I have done it many ways and had good and bad experiences.

This move went according to plan, with the usual little hiccups of moving. My stuff was delivered on time, 1000+ miles and the movers were nice. I offered them coffee and snacks and they worked very hard and were appreciative and answered my questions. Common courtesy goes a long way and if you are planning on moving the biggest thing i've learned is to be nice to the movers.

My items arrived on time, in a different truck then then shuttle they started on and everything was intact, except one plate in one box that I packed myself. Understandable. I can't complain at all and I am happy it went smoothly because sometimes these moves can be a nightmare.

I am thankful to Liberty Bell, and shannon in customer service for answering my questions about my delivery even when they were super busy.

I will call them for the next move and hopefully save the same amount of money I saved on this one.

Move size: 2 Bedroom Home Service cost: $3147

Found them via Thumbtack. Got a call from Dylan, I gave him an inventory of my home move over the phone, he quoted me $1400 - $1700, Two days later I get a call from Bill we go over same process and NOW the rate is doubled! $2,700.00 . I am a single 63 old woman who has no family to help me do this move myself I bit the bullet and stayed with the new increase. I don't have time to go into details but just stay from this company. They source out the work and don't care what happens after they get the deposit.
I have three messages with Chloe their Customer Service Rep and after 4-5 days have not heard back yet.

Movers showed up a day early. I was promised a 3-10 delivery date. Movers called at 6 pm on the 2nd day informing me they were 2 hours away from delivery destination and to meet them there with money. I'm still in Texas no way I can meet them a day early.

Now I have no idea where my furniture is and my money as gone to these a**holes!

STAY AWAY FROM LIBERTY BELL MOVERS.

Move size: 1 Bedroom Home Service cost: $2700

Don't use this Better Business Bureau F rated company. Do not sign their contract, (which doesn't protect their customers, or the price quoted, but only protects Liberty Bell from lawsuites).

We hired Liberty Bell on April 25 2017, to find a company to move our belongings, which included a pool table and a full-size grand piano on June 8th or 9th. We paid $2656.00 deposit of the $6276.00 estimate. At 5:45 pm the night before the move Nation Star Movers LLC, called us and told me that they needed to change the contract. Our contract was based on size, and they wanted to charge us by weight. I told him no, for over 20 minutes and that we had a contract and that we wanted they to honor that contract. He assured us that the price was the same weight or size, I told him that if it were true, that that would be fine.

The movers arrived and had much of our stuff in boxes and on their truck when they told us that the couldn't move the piano or the pool table. They didn't have the equipment or the know-how to move either. They called their boss and he told them to just leave them there. This wasn't an option, I had a piano dolly and my 16 year old son and I helped them move both. Because they didn't have a ramp on their truck and both were damaged.

When finished they charged us $4200 more than the price set in the bid, after five hours of negotiation them threatening to keep our stuff and me telling the to go ahead, we compromised at $2200 over the original estimate. They unloaded their truck leaving most of the things our things in the garage, including the piano and the pool table. As we unloaded our boxes, we found many things were broken and that they didn't use any bubble wrap and just a little wrapping paper. Also they dropped formal clothing in a large box and then piled our shoes on top of them. They drove their truck over and breaking the sidewalk and leaving no grass where they spun their tires.

We filed a claim with Nation Star who have not responded. Also they will not answer my calls and refused to sign a certified letter to them.

I know that my wife and I were scammed and cheated in our move, but I wasn't sure how involved Liberty Bell was. Were they victims of the scam as well that Nation Star Movers LLC, ran or if they had an active part in it. I figured that I would find out when I filed a complaint against them, and with the BBB (in this complaint I insisted that Liberty Bell refund the money that we gave them because they didn't do what they said they would do: send a company qualified to move our stuff including our piano and pool table). I felt that once they realized what kind of company they sent (Nation Star also has an F rating with the BBB) they would want to make it right with us. However Liberty Bell hasn't responded to the BBB although the BBB has tried repeatedly to contact them.

Maybe Liberty Bell will respond to this complaint. Again, you didn't do your job. You sent us movers who didn't have the skill or equipment to move our things. You failed. You must make it right and refund our deposit.

Move size: 4 Bedroom Home Service cost: $2656

If you value your furniture, personal items, bank account balance and most of all your sanity AVOID this company at all costs. The estimate was a joke, basically it was a starting point. During the packing and loading process there were several "added" charges, and always needed to be paid I cash.
After closing on our previous home we had to be out in 3 days. Liberty Bell contracted with Cheetah Movers and although the guys were very nice I'm sure they weren't trained. The truck wasn't big enough so they had to come back for a second load. Even then we were forced to leave behind some of our posessions.
The main reason Liberty Bell was selected was the free 60 day storage. I'm not sure what kind of storage unit was used but when we opened some of the boxes mold was evident as well as broken items. I packed everything except breakable but I would have been better off packing them myself. The boxes that were used were grocey store pickups and not very sturdy.
One table was smashed, some of the broken items were family heirlooms and/or pieces we have picked up on trips abroad. Those are vritually irreplaceable.
When our furniture was delivered it had rained and the ground was saturated. The driver wouldn't pull into the driveway stating he couldn't make the turn (even though our two sided 30x60 manufactured home was delivered in the same space) and he said he would get stuck. That was followed by a demand for another $750 before they would begin unloading from the street. In essence our possessions were being held for ransom.
When they finished unloading it was apparent that not everything had made the trip. The driver then admitted it didn't all fit in his truck and the balance would be delivered when another truck was traveling from Idaho to Texas. That has been over a month and the only information we get is that we "should" get out things "next week".
I try calling Liberty Bell and Cheetah Movers without success. I refuse to deal with Cheetah and try to work with Liberty Bell because they were who contracted with the actual movers. When I speak with someone I always get a name and since I have never gotten a call back with a status update I try and reach that person again. It seems that my contact is never available so I have to start over again.
In the meantime we are still waiting for the balance of our things to arrive. The 30 day window I had to submit a claim for the damage has passed because I was told to wait and submit it all at once.
And that is why I say stay clear of this company.

Move size: 3 Bedroom Home Service cost: $14500

They only get a star cause I can’t leave less than that. Customers beware of this fraudulent lying company. They paint a picture as a white gloved moving company that promises the world. This was my first And last experince with moving brokers. Now keep in mind they claim to be the movers until you find out that they only bid your job out. They sent out a moving company (angels movers) who was suppose to bring a semi with a 53 ft trailer, the movers showed up in Penske moving truck and told that we would be charged double what we were initially quoted. I attempted to get the issues resolved with the customer service depot, who by the way does not what customer service is. They sent another mover direct move) out who did not show up on the day he said he would be there. This mover insisted that he would get it done based on the list he had received. Once again, the mover showed up and said the same as the last mover. He would need 2 trucks and that he would charge me double. Now keep in mind we had to be in Austin Texas no later than the 1st of sept and we’re promised that our stuff would be there. This did not happen due to their incompetence and ability to deliver on what they promised and initially quoted us. We asked for a refund since they did not fulfill their contract so we could get our own uhaul. Chloe stated that she did fulfill our contract twice by sending out the 2 moving companies, and that she would not refund our money, and at most we would receive only half of the 800 dollar deposit we put down. We had to pull from other means to make up for this loss and guess what, all our stuff fit in the 26 ft uhaul we got and we had extra space. Do not do business with these so called movers and I hope people see this in time. Paying google for for their rating helps them look like an A+ company. Wish we had researched them prior to being swayed by them initially.

Oh and before I forget, don’t let them feed you the BS that they do it per weight and give you a rate of 33 cents. Both the movers they sent out said they do it by CF.

Move size: 3 Bedroom Home Service cost: $2700

These guys are amazing!! Super professional, efficient, friendly, accommodating, and all around nice people!! They took very short time to move me out of my 1 bedroom apartment and into my new place. The owner was very helpful throughout the whole process, from booking, to moving day, and following up the day after. This was my first ever move hiring movers, and I would say hands down this was money well spent, and I would definitely use Liberty Bell Moving Groupagain for my next move!

Move size: 3 Bedroom Home Service cost: $1900

Folks, Save your money, do it yourself. It will be cheaper, but more importantly, you won't have to deal with people who do not speak to each other, do not care what your needs are. They will tell you anything to get that deposit. After that its a rubbish shoot.

I decided to use them, instead of doing it myself. The only saving grace (IF THERE IS ONE AFTER BEING SCAMMED OUT OF 800 bucks) is that I did not end of giving them anymore money.

Thank Irma. Yes the hurricane. Could not get in to the area to meet them in the timeframe I had because of her.

Basically here is the story as short as I can make it. Dylan who is full of you know what, took my money, promised it would go exactly as needed. Before we left for our 2 week road trip supposed to end in Hinesville GA. to meet up with movers, I spoke to him about the potential weather. He assured me they were keeping their eye on it.

as the week went on we continued with a few more emails. When it finally decided that the area was evacuating, we could not get in on the date. The other issue was that the house my lives, were going to stay at was empty because of the evacuation so there was no where to stay.

After that I stopped getting responses from Dylan the scam artist. He was made aware that we could not get in, and with the forecast, and work coming we decided that we needed to head back Omaha, so we did not miss any work. All of this was made known, and I was lead to believe, UNDERSTOOD.

So during my drive home, I received calls from the actual moving company(apparently Liberty Bell is just a bunch of people sitting in an office) (This company wanted to make arrangements to meet, on a date by the way I did not give them). Dylan really earned that 800 bucks. We also heard from Bill and some puny little rude girl named Jessica. I am sure she's a dreamy little thing. I informed both of them of what I thought Dylan understood, and that he had taken care of.

Nope, they were both shocked. Great communication!

Bottom line here is that, Jessica in her commitment to excellence, told me that my deposit was good for a year. I said I would rather get my money back. because Ill probably be back down there within 6 months, and that the only reason we wanted to move the stuff up here is because we got extended. Made no sense to reschedule. She then went into the whole well its a year you never know thing.

after back and forth, and after she contradicted herself at least 4 times, it was clear that her desire to "HELP ME" was BS, and that I was going to have to fight to get my deposit back.

I mentioned that and her response was well we win charge backs all the time because of that contract.. Basically daring me to file one. (WHICH IS WILL, just because she is so nice.

Reason for keeping the deposit? They had to use that to set up the movers, that I was told were already in the area when I booked it. That special scam artist Dylan told me we have a truck in the area with some space, so its cheaper for that reason. So one question JESSICA! If you had to use that to set up the move, then why can I use the credit for up to a year genius?

Oh Dylan there is a special word for your type, but I cannot use it here. You got me for now man. I will not soon forget it either.

If you are reading this, and looking at these low life people, DO NOT DO IT. I promise you the 5 star ratings here are paid. Same thing on Yelp. there are either 5 star or 1 star. Why do you think that is?

There are some nice comments on there facebook page as well, where Bill is seen defending there F rating BBB.

If you value your money, read this. A hurricane did not stop them from falling back to the contract you sign. If I canceled just to cancel, that is one thing, and I would not say a word. I didn't cancel. A hurricane interrupted it.

a Natural disaster, not me. So in a time where people are helping people these people have no sense of that at all. Spend your money here, and you probably wont get what you think you will be getting. Just look around the internet. One 1 star rating is an eye opener, lots of them, well that will be on you if you do not head the warnings that are out there.

Move size: 2 Bedroom Home Service cost: $2400