LB Moving Group

They will quote you a price, and everything seems great. then later when they call to go over your items they will claim you didn’t tell them about some of the items and they’ll try to raise the price. This was the first argument; if their person didn’t write down all my items, how is that my fault. Now they want to add another 1000 to the cost. Second argument- how many boxes do you have. Well, my move is a month away, I don’t know yet. They don’t tell you up front that their idea of a “large” box is 18” x 18”. And everything has to be in boxes. Everything. When I balked at their tactics, I was told my move was cancelled because I obviously didn’t know anything about moving -but then they refused to refund my deposit. I’m currently working through my credit card company to get the deposit back. They are crooks; they don’t have a “moving company” at all; they misrepresented themselves and I believe took advantage of me as a single senior female. Yes, they ask questions about how many people are in the home that’s moving, etc, in order to gain your trust. DONT USE THIS COMPANY- you will regret it! I sure do!

Move size: 2 Bedroom Home Service cost: $2500

DO NOT HIRE LIBERTY BELL(Florida) OR EXECUTIVE MOVERS(Las Vegas)

Just a heads up, this is a condensed version. There were more things that happened during this time.

Moving from California to NC I put in on a site about my move. A couple of companies called me and gave me some high quotes. Liberty called and quoted me just over 3,000 dollars because they have a driver dropping a move off out there the time I needed mine picked up. Sounds too good to be true, right. That's because it was complete bull S%^t. They made it seem like they were the actual moving company. February 3rd rolls around and a moving company out of Las Vegas comes to pick my stuff up. One guy asks me for some weed when I told them I had water if they wanted it. The other mover told me they do it by space and it was going to cost more, I told him that's not what we had agreed to. After complaining to Liberty Bell about this, they told me they need to get the bill of lading from the movers. I called them throughout the week and told me each time they were still waiting. I mentioned suing them and it took them 10 minutes to get it. They told me it was by space and I had more stuff than what was quoted. So I was instructed to call Executive Movers and see what they could do. They took off maybe 300 dollars from the bill. This whole time my stuff was still in Vegas. Was also told my stuff was leaving the weekend of the 17th..Liberty bell lied about that. Then it was supposed to leave the 25th..big shock that it didn't happen either. My wife's work stuff was put on the truck because I was led that it would take up to a week to arrive in NC. My stuff is not going to be here until March 12th!! Executive Movers just kept telling me that they had 30 business days and I fall under the 30 "business" days. They would not help me with any kind of discount on my balance. Both companies will be getting reported to the better business bureau. Not trying to say military deserves free stuff or discounts, but I'm a combat veteran that was medically retired due to injuries and am 100% from the VA. I just wanted some help from either side to see my frustration and to try to see where I was coming from during this whole cluster f#$k.

Move size: 3 Bedroom Home Service cost: $5600

AT ALL COSTS, AVOID USING LIBERTY BELL!!

Check out real reviews on the Better Business Bureau website: https://www.bbb.org/central-florida/business-reviews/moving-brokers/liberty-bell-moving-group-in-ormond-beach-fl-90407938 .

First of all, this is a BROKER and they then sell your move to someone else.

The whole experience was intensely HORRIBLE!

They quoted me $2200 and then the total came to $4300. They lied to get my business.

They used the classic “bait and switch” tactic on me.

Tim was the first person I made contact with. He is a smooth talker and promised that he would take care of me through the entire process and that he would answer my phone call any time, day or night, unless he was at church,..then he’d call me back as soon as he stepped out of church.

When everything was going wrong and I was getting charged double, I called him three times and sent three emails. He never, ever returned a call or phone call.

Then I tried calling Liberty Bell’s “customer service”. That does no good since they are all in cahoots and just want money and are more than willing to lie to get it.

They think they are smarter than you and they will try to talk in circles to get you to drop your concerns.

They swindled me, and they will do the same to you.

Move size: 3 Bedroom Home Service cost: $4400

I rarely give tips to workers, but I was tempted to do so last time when I was relocating. The relocation services I got access to were truly amazing and worth remembering. All my properties were moved in one piece from Colorado to Missouri. Everything was handled with professionalism; it was really amazing. I just wish I got to hear about them earlier on. I couldn’t have strained with other companies I had hired out. Try them out and you will have all the reasons to smile. I have every reason to recommend this moving company to anyone who loves diligent delivery of services. They will not fail you for sure. The last time I was moving from Colorado to Missouri was the fourth time I was seeking their help. Just like the other times, the work was perfectly done; with a few improvement in timeliness though. It turned out to be one of the perfect moves I have ever made. I believe in them.

Move size: 4 Bedroom Home Service cost: $4100

Learn from the mistakes of all the people who have been scammed and do not use them! I signed a binding estimate with them to ship household goods from OH to CA for $4000, with a fixed $170 monthly price for interim storage. 2months later, they called stating that our monthly storage price would be $370 due to a higher volume of goods (+400cf) - despite this being against the 49 CFR 375.401 code which stipulates that a binding estimate fixes the total price. Along with their shipping agent G&M Moving Group, they stated that they issued a revised estimate with a higher weight or volume, but were never able/willing to send this to me.
To this day, I have still never seen this revised estimate. As I investigated and quickly discovered their history of fraudulence, my waning trust in them dropped to zero so I asked them to ship my goods immediately, which took a week just to get them to agree to do. 3 weeks later, my household goods arrived with 75% of furniture and artwork damaged. And my final bill for shipping was $1400 higher than the original estimate as well - purportedly because of the higher weight or volume than originally estimated, but I will never know as I still have never seen this revision. Upon final delivery, my goods measured 700 cf (vs. 671cf in the original estimate). But what choice did I have but to pay or have them keep my goods? And they accept only cash or USPS money order at delivery (another red flag of fraud) - they would not even accept the US Bank cashier's checks which I paid for, and forced me to run to the post office in.

Move size: 3 Bedroom Home Service cost: $5400

If you could leave less than 1 star I would. Movers beware! THIS IS A BROKERAGE. Tim will tell you he has his own drivers THIS IS A LIE. They will give you a quote. THIS IS ALSO A LIE. When they farm your business out to someone who moves your belongings 6 hours in the wrong direction, orders to be paid double your contract IN CASH and will neither deliver your things nor disclose their location you will get Kevin. Kevin will tell you he is the manager and will get everything fixed. THIS IS A LIE. Once they take your deposit they will not even return your calls. You are literally better off renting a uhaul. I still do not have my property, I am out $2200 and can not get a resolution.

Move size: 2 Bedroom Home Service cost: $2200

NEVER DO BUSINESS WITH THIS COMPANY. They falsely claim contract terms and when the mover shows up at house, they want to charge me way more. I signed a contract with them to move my household items from North Carolina to California when Ashley Fletcher called me and stated that they would charge me based on the actual weight of my household items. One week before the scheduled move, Timothy Broderick calls me to increase my deposit, stating that he is just making sure that the truck has more room reserved for me and also promised that the final price will still be based on the actual weight of my household items.

The movers came to my home and they decided that they wanted a flat price and additional stairs fee (even though my quote already included a stairs fee). When I called the customer service of this company, they tried to manipulate the issue and said that mover is going by the rules and I am not.

When I explained to the team that I did not agree to such terms, they said they would arrange a different mover before my flight on 12th of July at 8am. They never called me. I had to call every day to check and they kept stating that movers will be at my home the next day until 11th of July. On 11th of July at 2pm, Sam from their company called me and stated that they cannot dispatch movers before my flight. I talked to their customer service head Jessica and she would not refund my deposit even though it was their mistake of not setting up the movers according to the contract terms.

This has been my worst experience. I fortunately have enough documentation on emails for this communication and will end up filing complaints against them.

Please make sure you look at the consumer complaints filed against this company before you sign up a contract with them.

Move size: 1 Bedroom Home Service cost: $3000

Do not do business with this company. The salesperson will tell you anything you want to hear to get your business. After you sign the contract and give a deposit then things go seriously downhill. We cancelled our move with Liberty Bell because we could not get anyone from the company to call us back for several days right before the move. We didn't know if anyone would show up and if they did what they would do with our furniture. These people should not be in business. We had to rent a u-haul and move everything ourselves.

Move size: Partial Move Service cost: $3057

Liberty Bell Moving Group was professional, courteous, and accommodating. They provided me with an ample amount of time to prepare for their arrival. The 3 gentleman that carried my belongings were straightforward and easy to work with. They weren't invasive or impatient. They carried my furniture and boxes properly so that nothing was broken or damaged. I even received a follow-up call from the manager afterward to confirm if I needed anything else. Everything went according to plan from start to finish, which is a rarity in this day and age. I would recommend Liberty Bell Moving Group with confidence!

Move size: 3 Bedroom Home Service cost: $1500