La Rosa Del Monte Moving Company

I contracted them to move my dad's things from Jersey City, NJ to Delray Beach, FL. They picked up the boxes on the day agreed upon (9/11/2015) and when I entered into contract with them, the General Manager - Carlos Figueroa told me it would be 7-15 days for the delivery. I paid for the services up front - completely.  On 9/26/2015, I called the NY office to see what was the status of m shipment. They transferred me to Miami office in which they tell me they do not see my order in the system and they transferred me back to NY. The placed me on hold and when they came back on the line, they said they would have to call me back. They didn't call back. I had been in and out of the hospital with my dad and when I finally get someone to tell me the status of my shipment, they tell me my shipment was sent to Orlando instead of Miami and they could not tell me when I would get my shipment. I finally got my shipment on 10/22/2015 at 7 pm and the boxes looked like they sat in a warehouse filled with water. Ever single box was torn. I used brand new Home Depot boxes and I used small and medium boxes just so they wouldn't be too heavy or too packed.I wound up filing a complaint with the Better Business Bureau of NY.DO NOT USE THIS COMPANY..THEY ARE UNPROFESSIONAL AND HAVE NO SENSE OF RESPONSIBILITY AND DO NOT HONOR WHAT THEY SAY THEY WILL DO.

Service cost: $1080

So far in this company apparently they have some good working people, as I could notice. But at the same time they have people that make the company look bad. "Asi que pagan justos por pecadores" For now I will not say any details because just last night I sent an email to PR and NY to see how they handle my complaint about my TV and my position bed. If I am not satisfied then I will it public. But so far as how they being handle it so far has 0 calification for me even though there were people in PR that treated me very nice, in the Bronx office (I moved to upstate NY and for that only they charge me $500 extra just to bring the moving from bronx to NY upstate ) but those people in NY that I have to deal through phone don't seem professional at all. The boss from the second crew that came to bring me what apparently they forgot the first trip came also in a hurry and that guy was too ruff for me to be in charge of such sensitive task of delivering, he didn't have not patience at all when they in the office iin the Bronx for first times they promised me that they will unpacked everything that they packed and they will not leave until make sure everything was working fine but unfortunately was not like that. Such a head ache and deprresive. Hopefully they will take care of my reclamation seriously and in a good time frame so I could change my mind and do not have to go to details yet.

Service cost: $1895

These are not serious people at all. My experience with La Rosa del Monte has been only frustrating so Far. Since I started dealing with the budget they have been adding extra fees and charges, so they hide and do not inform from the beginning about all fees. I'm moving from Miami to Santo Domingo, and they keep changing everything and threatening me with more charges. In addition they are did not show up the day of pick up, and even to pay them is a problem since they are not well organized. It has been more than 30 days and I haven't received my belongings . Don't use La Rosa del Monte or you WILL REGRET!

Service cost: $1950

This was a nightmare experience, please think twice before using them. We used them because of their low cost, but it ended up being just as high and a reliable moving company, they charged extra both on the moving out and moving in. $100 to go upstairs, $100 for more boxes, ended up costing over $1000 from original quote. It took 5 weeks to get our items from Boston to San Antonio. For a period of 2 weeks no one could tell us where the items were, and they were so rude about it. I emailed the President of the company, Hiram Rodriguez, twice, he never responded. I was told by a Yolcaira in New York that his son, Benito Rodriguez, would call me at 11am on a set date, he never did. Whenever we spoke to someone they were extremely rude to us. Various people, including Patricia Pacheco and Patricia Bonilla also lied to us multiple times. At the end of the day they lost quite a few items, including a box from the kitchen, 3 paintings my husband had done and a small shelf. We didn't even bother to call and complain based on the experience we had, we figured it wouldn't do any good. This is just the tip of the iceberg of the problems we had, but the review will be too long and I'm afraid people won't read it. Find another company, it will cost the same in the end and hopefully you will be treated with some respect and get all your items in a reasonable amount of time.

Service cost: $6000

Have used this company twice unfortunately, due to their lower prices than some other companies.

But I'll review my recent issue since it's pretty much the same.

Until this day I have not received my items. It's been almost 5 weeks since pickup in Florida. Customer service is a Mickey Mouse operation.

No one ever knows anything and the reps answering the phones are a joke. How can moving items take so darn long?

During my last move, my tv was cracked and hair dryer broken. Because I wasn't home and didn't inspect items upon arrival, I had no proof.

I would highly recommend avoiding this company and save your money, frustration and stress with these people.

Service cost: $1650

I moved from nj to p.r they over charged me $200.00 I had to wait 3 months for them reimburse my money my kids tablets were destroyed and they told me there was nothing they can do because it's packed by owner tablets worth $350.00 I sent 2 car a bmw and a civic both in total damages to $5000.00 they only offered $300.00 for each car I wouldn't recommend anyone use there service your products will be damage and something's even stolen and there nothing they can do I trusted these people with things I worked hard for so they can only and damage some of things please think twice there rip off and ignorant people..

Service cost: $4900

After more than a year I am still looking for a craftsman drill bit set that was unfortunately missing from one of the 2 opened boxes I received that like many others they just put some tape on it and deliver it like nothing happened. Almost sure several other items are missing. Guess some of their workers are really in need. Car also was received with damage on front bumper at least their insurance offer me a quarter of the quote. If filling for insurance make sure to get someone you know and send a quote that absurdly high.

Move size: 3 Bedroom Home Service cost: $3500

After picking up my grandmother's furniture to bring to me in Atlanta, I received a call that they were in our neighborhood but unable to deliver our furniture to our home because their truck was unable to make one of the turns in the neighborhood. They were approximately 1/3 of a mile away from our house and there is nothing wrong with making this turn. Large trucks make it all the time. Furthermore, there is another route to go in order to avoid this turn but they told us they "didnt have time." Frantically, my husband drove in his card to find them and guide them, but they were not interested in anything other than unloading our furniture on the street or "a pickup truck." It was a dark rainy night 1/3 mile from our house. In a panic, we had to have a neighbor with a pick up truck come out to meet us and the minute these movers saw him coming, they immediately starting unloading all of our heavy boxes into the pick up truck and peeled off, leaving us to fend for ourselves. Our much older neighbor then had to help us carry all of the boxes from our driveway into our home on a dark and rainy night. Picking up one of the boxes, we realized that the glass top table of a coffee table was completely shattered. It had not been properly wrapped and the box was not properly taped so glass shards were sticking out of the box, cutting both myself as well as my husband when we picked it up in the dark. The table is completely ruined and there were shards of glass all over our neighbor's truck. The whole thing was a disaster in every way. They did not care about any of this and gave us $50 for our troubles since we had not bought their high insurance package.

Move size: Partial Move Service cost: $597

Giving this company a 1 star is being generous, if I could put no stars I would. This company for one held my house hold goods for over a month and a half. They continued to give reason after reason as to why they held my delivery. I provided everything that was asked and still resulted in a delayed delivery. This company has in their possession today May 6th 2021 my motorcycle, and will not release it. I continued to ask the girl Iris why the delay and she continued to tell me that Hacienda would not respond to her emails. I have since been in touch with Hacienda and all they need is a Bill of Landing which La Rosa Del Monte has to provide but they won't respond to any of the emails that I copy them on. I called today, keep in mind that it's now been two months and 6 motorcycles later. Yes they have 6 servicemember motorcycles because they are not doing their parts to get them delivered. Makes you think that they just want to get a storage check $$$ at the end of the day. I called Iris today and her excuse is that her manager is always on vacation or never in the office. Then she went so far as to laugh at me in my frustration on the phone today May 6th 2021. I told her that the situation wasn't a laughing matter and she told me stop being so serious. Poor damn customer service at its best. Who laughs at a servicemember let alone a customer who just wants in belonging. This company should never be used for any servicemember for any PCS'ing matter anywhere in the world. Jennifer at Red Hard Ball in California you score very low for even giving this company the contract for my items. Before you PCS, make sure you find out who the shipping and receiving company's are, if its La Rosa Del Monte Express tell the broker HELL NO !!!! BEWARE OF THIS COMPANY !!!! Tell your friends, and coworkers not to engage with La Rosa Del Monte Express anywhere in the world.

Move size: 1 Bedroom Home Service cost: $7000