JK Moving Services

Having moved 7 times in 12 years we were sold on the sales pitch from JK. Unfortunately , they do not deliver. This was the most unprofessional move I've ever experienced. From start to finish it was poor but on arrives in Charleston the crew was inexperienced (ever the driver complained about who he had). They dropped the TV, lost the vacuum, broke tables. What a mess. Then, having dropped the TV only offered 50% of it's replacement cost and refused to pay for the vacuum! They basically gave me back my insurance premium. I didn't even cash the check. I don't need the money and can buy a new TV and vacuum. But I do need reputable company to move me next time. Avoid this cowboy outfit!

Ps , funnily JK also solicited my business for a relo contract recently.

Service cost: $12000

Ok, I'm normally not one to do reviews but my husband sent me a pic of our storage units being loaded during our move. How many things can you find wrong with that picture? And there's no telling how much he didn't see or the true amount of damage that was done. 
 
Not to mention, there were scratches on our $4k rosewood bed, the movers left our stuff unintended in the halls, did quite a bit of bldg damage and broke the freight elevator. Did I mention it took 4 guys 8.25 hrs to move 3 tons LESS stuff than the 3 man crew JK Moving sent last time? They only took 10 hours and that included travel time from C'ville to RVA? AND we were moving within the same bldg so this technically was an easier move than before! 
 
This was our 4th or 5th move with JK Moving and I could have chalked it up to one bad experience IF a supervisor hadn't called me for the sole purpose of confirming my credit card number to pay the reminder of my bill. No discount of any kind was offered or given when I asked b/c of the bad service/damage. She also humored me regarding my "concerns with the move" after she confirmed said payment. 
 
I didn't need to be humored nor did I ask to speak to a supervisor. She acted as though the movers did nothing wrong even though she had pictures that proved otherwise! She was all about getting my money and not about keeping a loyal customer of almost 10 yrs. I didn't have a problem paying more for their supposed "high-quality" services. I have a problem when I don't get what I paid for!
 
I used to recommend JK Moving to everyone but NEVER again! .

Service cost: $2331

JK Moving Services moved my wife and I from Hamilton, Virginia to Purcellville, Virginia in 2018. It was the fifth time JK has moved us over the past 20 years. It was another great experience.

We were in that house in Hamilton for almost 15 years. We acquired quite a bit of stuff in that time. In addition to a 7 bedroom house, we had a garage, barn and several outbuildings of accumulated belongings. Our stuff included antiques, musical instruments, etc. etc.

Everything was packed with care. The crews were excellent. The team worked tirelessly for 12 hours and our move was completed in one day. The team was friendly and professional. Eric Vislay, our move coordinator was excellent and visited during the move -- even brought donuts for the team.

My wife is one of the top selling real estate agents in Loudoun County. She has exclusively recommended JK to her clients for over a decade.

Thanks to Chuck Kuhn and every team member at JK Moving Services. You got us through another move and we will be forever grateful. A great value for the money!

Move size: 4+ Bedroom Home Service cost: $12000

WARNING! Do not hire these people. I thought I did research enough to hire JK for my move from Austin to Oakland. They market themselves as a attentive mover that goes to great lengths to take care of you throughout the process and also the movers will take care of your personal belongings.

#1 Bad service from the start. They don't have a live person on the phone with you when they ask you to video your belongings. So, you are left to record the items and submit without being able to explain anything or ask a question. Other companies will have a live person with you as you record with your mobile device.

#2. Be careful b/c their fine print states a minimum weight they will charge you for even if your weight is considerably less. I did notice this upfront and told them I wasn't going to reach their minimum weight and so after going back and forth with at least 3 different sales people they agreed to lower my minimum weight.

#3 deceiving way they estimate. They tell you estimate is based on the weight and mileage of the move. BUT, THEY WON'T BREAK DOWN THOSE COSTS. So, when they lowered my minimum weight, I wanted to know the savings. And b/c you can't get in touch with their people for days -- playing phone tag, by the time your move date comes, you have no other choices to go with another moving company.

#4 The day prior to delivery when I had to ask for my updated invoice for the move, they informed me they made an error on the estimate by estimating from the wrong staring zip code. It's true they did, but instead of charging me from the zip code they made the MISTAKE of using, they told me I had no choice but to pay the NEW AND HIGHER AMOUNT based on my correct Zipcode. When I said that mistake was theirs and should not be passed on to me as the customer, they threatened to put my belongings into storage until I paid. I had no choice and they refused to accept their mistake. What happened to customer service?

So much for paying a premium rate!

Move size: 2 Bedroom Home Service cost: $11000

Not a good moving company.

I have used many professional moving companies over the years from across town moves to multi state moves. I would say this was the worst moving company thus far. First, the estimation process was inadequate. The day the moving truck arrived, it was already half full with someone else's items. The movers tried their best, but they had to end up strapping several items to the back of the truck, exposed to the elements. Then the movers had to travel to another client with our stuff on board to deliver half of the truck. This was not explained to us in the quoting process. We contacted the company to explain our frustration, and they shrugged it off stating this was common policy. BTW...this company is FAR from cheap, so I expected more for the money.

The boxes they used were cheap. Most of them buckled under minimal weight. Little care was taken in the packing and storage. Heavy items were placed on top of lighter boxes. Fragile items were not treated any different. We ended up with a couple broken items and a bent corner of our TV.

To top it all off, the guys who hooked up our dryer hooked it up incorrectly, failing to tighten a wire. This caused an electrical short (arc) which was hot enough to burn through the back panel of the dryer! Luckily, our dryer was a newer/smart dryer and shut itself off to prevent a house fire. This was a severe safety hazard! We had to end up getting a new dryer for which we made the company pay.

I would not recommend this company as they were incompetent from the start. The estimation process was way off, driving up the cost. No care in packing. Boxes were cheap. Damage to appliances. Look elsewhere for movers.

Move size: 3 Bedroom Home Service cost: $15000

I came online to find reviews of various moving companies and was surprised to find such a negative review of JK Moving.
I had such a great experience with JK the last time I moved that I've asked them to come and give us an estimate for our next one in a few weeks.
We did most of the packing ourselves to save money. We were just moving across town, so no storage or long-distance delivery was required.
I asked them to send at least 1 person on the crew that spoke English well - they did that. The 4-man crew was fast and efficient. They put 1 guy in the kitchen to pack our stuff in there & the other 3 worked on emptying the house. By the time they were done, the kitchen was ready to go - they arrived at 0800 and we pulled away from the old house at 1230.
They stopped for lunch & met me at our new house at 1400. They put down stuff to protect the carpet in the house and unloaded everything in about 2 hours.  Even though only 1 guy on the crew was fluent in English, the rest spoke enough to ask questions & understand answers about where which boxes & things went. My piano wasn't even out of tune!
In the whole thing, only 1 plate was broken.  ONE plate. That's it.  The experience was excellent, with absolutely no problems at all.  I expect the same experience in my next move.

Service cost: $1800