Jackson Movers

I had a fantastic experience with Jackson Movers! The movers arrived on time, and they were all incredibly professional and friendly. They handled all of my items with care and made sure everything was packed securely. The team worked efficiently and finished the job in less time than expected. They even took extra care with fragile items, ensuring that nothing was damaged during the move. I will definitely use their services again and recommend them to anyone in need of a reliable moving company.

Move size: 2 Bedroom Home Service cost: $4500

We moved some of our household goods from Illinois to Ocala FL. We had used another mover earlier to ship 2 households of new furniture from a furniture store in ILL to our retirement home in Ocala with terrible results. 2 weeks late, charges WAY over estimate and almost NO communication. We researched Jackson Movers and saw they had good reviews. My initial contact eased my fears and answered all my questions. They quoted a competitive price and we booked them. They stayed in communication before pickup, during shipping and just prior to delivery. They packaged our fragile entertainment center and another antique piece we had. Both made it down with no damage. They delivered earlier than originally promised. There were no additional charges on top of the original quote. We were VERY pleased and will be using them for our final move. We recommend them highly.

Move size: 2 Bedroom Home Service cost: $3500

We were directed to Jackson Movers by MoveSafe Relocation Services in Florida for a move from Dallas to Bend, Oregon. The original price quoted by MoveSafe was just under $4,200. The move ended up costing just under $14,000. That was lie number one. The pick up of our goods went fairly smoothly. We were told that our furniture, which was picked up on April 11th, would be delivered by April 16th. It was delivered two weeks later on April 29th. That was lie number two.

Getting information from them as to the whereabouts of all of our worldly possessions during that time was akin to finding out who would be the next Pope. We were also told that since we paid additional funds to "buy" the entire truck, that the truck was ours and that would not be shared with any other items. That proved to be the third lie. Our goods were taken to a warehouse in Dallas, loaded onto another truck with seven additional deliveries, the first of which was in Chicago, which from a geographic standpoint is northeast of Dallas some 900 miles, so there was no way our furniture would show up by the 16th.

When the furniture did show up, it was delivered by two gentlemen who seemed to be rather upset that we were in a two story house, although that was clear from the paperwork. It turned out that they were from another moving company which indicated that Jackson brokered the move to a third party which was not disclosed to us. That was lie number four.

During the unloading the movers received another call that they had to make another pickup that same day and the unloading of our goods became a rather haphazard affair with them placing boxes that we had clearly marked by room wherever they found space. We also ended up having to assemble the beds. We attempted to keep an inventory of boxes as per the list that was generated when the goods were picked up, but the way the movers were working towards the end that made it impossible. We lost 10 boxes in the move and my road bike was damaged.

During the whole process I would say that the degree of empathy exhibited by the staff at Jackson Movers was somewhere around zero. We had to buy furniture and cookware just to make our new home somewhat inhabitable.

I would also point out the disparity of the reviews on this site. They seem to be either five star or one star, which says to me that there is something not quite right here. My recommendation is a no for Jackson Movers.

Move size: 3 Bedroom Home Service cost: $13900

I had an outstanding experience with Jackson Movers Company! From start to finish, their team was professional, efficient, and incredibly friendly. They handled all of my belongings with care and made the whole moving process so much easier than I anticipated. They arrived on time, worked quickly, and ensured everything was set up exactly how I wanted. If you're looking for a reliable and trustworthy moving company, Jackson Movers the way to go. I couldn’t be more pleased with their service and would highly recommend them to anyone in need of movers! Thanks, Jackson Movers!

Move size: 3 Bedroom Home Service cost: $5000

CHOOSE ANOTHER COMPANY. I booked moving services in May for a Move on July 28 for about $3900. I ensured they knew I had several mirrored, bulky/heavy items. On day of pickup they contracted with Jackson Movers to pack and load my items. Jackson Movers dissolved the business in TX and filed documentation, a day or so after collecting my items. Before they would move my items, they tried to increase the price to an additional $4000, for the mirrored items and heavy/bulky items (headboard, massage chair and washer/dryer). We ultimately settled on a total of $6100 for them to move my items, basically under duress. Both companies were working together. When it came time to deliver items 30 days later they refused to do so without demanding another $1000 for shuttle fee, which I asked Nationwide if this was included and I was told it was. I refused to pay the additional $1000 so they kept my belongings another 30 days before trying to deliver my items and threatened to charge me storage and labor fees. I received my pens in November. Nationwide refused to do anything, claiming they are only the broker and the contract was with Jackson Movers. The only reason I knew about Jackson Movers is because of Nationwide. I went with Nationwide as at the time of booking they had good reviews and I thought a good reputation. But they don’t please use another company. I will be filing complaints on both companies. Jackson Movers are calling from a number registered to US Movers and another company… so I wouldn’t choose either of those companies. If your broker send either of these companies cancel them and take your losses as if you go through with these companies your losses will be much more.

Move size: 2 Bedroom Home Service cost: $6100

Holy cow, the damage to our belongings is incredible. We used brand new Home Depot boxes, half were their "heavy duty" and, well, if I can upload pictures, I will. I put a bunch on google. It is so bad, it looks like someone did it on purpose. I've only looked at half of the boxes so far, but I can't believe what I'm seeing..

I tried to contact Jackson Movers (Mike and Chad were managing my move), neither called back or emailed. Moreover, Mike lied to me about their being a "full-service" moving company. The people that delivered our property told me they didn't work for Jackson Movers at all.

The person in charge of delivery, JR, also tried to convince us that he couldn't get the truck into our neighborhood so they'd need to charge us an extra $750. When we told him other moving vans had been in there, it became $600, then $500, then I showed him a picture of another van parked in front of our property and he finally relented and drove the truck in. He still insisted on another $150, and everything had to be in cash. (Mike told me we could pay by credit card in advance, or with a money order on the day of delivery, but delivery guy would only take cash.)

I had to ask this guy for a receipt for the additional $150, and he wrote that that charge was from the people picking up our stuff, not him. JR must have told me 50 times that nothing was his fault and that he was super amazing. He also reminded me several times that there was no need to check if all the boxes were there. He'd already checked. B.S.

I've done 3 transcontinental moves in the last 10 years, and 7 long distance moves before that. I have never seen anything like this.

It sucks when they have all your stuff hostage.

Move size: 3 Bedroom Home Service cost: $4000

Terrible experience. The man I initially talked to that did the sale was great, which makes sense, but everyone after had poor professionalism and customer service. They charged extra at every step in the process. My stuff arrived in poor condition and the movers acted like nothing looked wrong. I had boxes that were literally broken and had breakable items falling out. I filed a claim, have not heard back. I paid a lot of money, more than I agreed to initially, and I have broken stuff, had to deal with stress for weeks, and now I have broken irreplaceable items that no one has apologized or reimbursed for.

Move size: 2 Bedroom Home Service cost: $2800

STAY AWAY FROM THIS COMPANY!! Biggest scam ever. I was subcontracted this company through Nationwide movers. First off, the mover showed up 8 hours late and they all barely spoke English. One of them broke my dresser while moving it and still added it onto the inventory list even though I had to trash it. Then they had the AUDACITY TO OVERCHARGE ME $1000 OVER MY ORIGINAL QUOTE. When I asked the guy why, he said I went over “my quoted square footage” and I asked him for proof and he refused to give it to me. I tried to get the answer from the RUDEST customer service department I’ve ever dealt with in my life. All they did was tell me the manager would call me with proof of why I was overcharged, and of course I never got my answer. I was moving from TX to FL, which is only 4 states away, first I didn’t hear from these people for two weeks. After I called after two weeks they said my stuff was still sitting in storage!!! Finally a WHOLE MONTH WENT BEFORE I RECEIVED MY STUFF. After a month went by, I told the company I was not available for 3 days for the shipment, they said they can’t guarantee for it not to be delivered on these days and I would be charged a redelivery fee. The “customer service department” is the RUDEST AND LEAST HELPFUL people I’ve ever had to deal with. Finally after a month with barely any communication, the movers came and were AGAIN 8 hours LATE. MOST OF MY STUFF CAME BROKEN!!!!! Do yourself a favor and get a real reputable moving company because this place is an absolute scam.

Move size: 1 Bedroom Home Service cost: $3000

Pick up was ok, although they asked for more money at that time “because the truck was full” they charged us for items we didn’t even have let alone ship. They damaged several items, completely broke our bed and dresser and attempted to hide the damages by “keeping us out of the room for safety and so they could work” glued (extremely sloppily) items together and hid broken pieces in boxes. Attempted to leave with zero acknowledgement of any damages. Went through the arbitration process which is a horrible experience in itself, and was offered a cool $60 bucks for well over $2000 in loss and damages.

Move size: 3 Bedroom Home Service cost: $6500

I never write reviews, but this was so bad I'm going to take the time to do so. Do NOT hire this company for a long-term move. Had an absolutely horrible experience. Pick up was excellent - movers were very careful wrapping our belongings and positioning them in the truck. Then it all fell apart. The truck took over two weeks to arrive at our destination (Texas to Illinois) and the communication was scant. When it arrived, almost all of our boxes were damaged, and much of our furniture. See my Google review for the pictures. They must have moved our belongings between multiple trucks, and in doing so they packed large heavy items on lighter ones, crushing them. Boxes marked fragile were broken open and arrived upside down. They lost a critical component of my son's bed, making it unusable. I could go on and on. The claims process to be reimbursed for damages is extremely challenging, and deliberately so. It would have been cheaper to just sell all my things and re-buy them after returning. Again, do not hire this company.

Move size: 3 Bedroom Home Service cost: $9000

1) I was charged $743.74 more for alleged “extra space needed for 150cft” that wasn’t needed. I used to run dispatch for my truck driver friend on the weekends while in school. My stuff could easily fit in 300cft. I was charged for close to 800 cft. But my stuff was actually shoved into 300cft and I have pictures and video to show it

2) my furniture arrived completely beat up and destroyed

3) my furniture was indeed delivered by a company that wasn’t Jackson Movers, making the claim you’re NOT brokers a complete lie

4) was yelled at by billing person for trying to pay by calling/ emailing and texting

5) missed the 21-day mark and if I hadn’t been diligent about following up, wouldn’t have ever been on the schedule

6) rude movers who did not like me asking questions and huff and puff when I tell them where things go

7) completely destroyed my plants trying to park the truck and almost totaled my car

8) Demanded payment before even parking the truck

These are my true observations and I’ll be leaving honest reviews in all platforms with my pictures. I would not choose your company even for junk removal. Not to mention I was told I’d have a weekend delivery with a 48-hour heads up and I was given less than 24hours notice from an unknown caller who said my delivery would be 3 to 5 the next day. They showed up at 5:12 and started ordering me to pay and lock my 2 small and friendly dogs in a restroom. Delivery people completely destroyed and textured my newly installed flooring and scratched and stained my newly painted walls. One was on his phone the whole time while the other snapped “no” for every answer.

Move size: 2 Bedroom Home Service cost: $3743

Where in the hell was this site when I was procuring a moving company? Although, I suppose it wouldn’t have mattered anyway, because like everyone else Jackson Movers showed up the day of our move -unexpected- tell us it’s going to be an extra $19,000 above our original Binding Estimate, even though we added no services, nor additional items to our inventory list. They count on the fact that you’re already stressed out to the max, vehicles are en route on a transporter, airline tickets are booked, house is totally packed, movers are booked weeks out, et cetera. It’s pretty pathetic really, and hindsight being the mother fuck@r it tends to be, only adds insult to injury.

Price went up from $12,500 to $29,900 -EVEN though I spent two hours on the phone with TRINITY RELOCATION SERVICES,- listing every stick of furniture, including measurements, as well as an exact count of every: box, tote, wardrobe box, guitar case, vacuum cleaner (s), and so on, DIDN’T ADD any additional services, nor any more items to our inventory.

If only I had listened to my gut and stuck to my guns. I initially told him to go ahead and pack it up and get out, but I reconsidered that all moving companies were booked weeks, if not months out, coupled with the aforementioned scenario, we decided ‘fu@k it, what else can we do?’

Long story a little bit shorter, they arrived a couple weeks after the date they told us they’d be here, dozens of expensive items were missing, almost everything was dinged, scraped, scratched, damaged, or just flat out broken, said they lost the inventory list, had us redoing a new inventorylist manually, as they brought the destroyed boxes in, which -in hindsight-was all just a ruse to distract us from the fact that they should’ve had an inventory list because how else would we cross reference our stuff? I feel like I’m beating a dead horse as pretty much every other review I’ve read on this site is exactly our story, a complete fuck!ng nightmare!! I read a review where someone mentioned creating a class section lawsuit against Jackson Movers;I am all for that, as they need to be held accountable for all their transgressions: the unsavory business practices, the theft, destroyed heirlooms, just an overall disrespect for everyone’s possessions, whether priceless or not.

In closing, even though I selected FULL COVERAGE insurance,I Had to spend days filling out their bullsh!t claim packet listing: purchase price, purchase date, replacement price, mothers maiden name, et cetera, they had the audacity to offerus $75 when over $50,000+ of damage and theft occurred.

The sad part about this whole thing is Due to the fact we all contracted with ABC relocation group and had no idea Jackson Movers were coming, there was no way to verify if they were a reputable company or not, especially when it was day of move, you’re already frazzled ,it’s not likely we’re going to do a BBB check on them, so all of us are realizing in hindsight, how bad we all were screwed. by the way, Did anybody find a good litigation attorney to go after Jackson Movers with? I think they count on the fact that we’re all leaving Texas, and won’t be able to pursue the matter legally, as it has to take place in Dallas county.They have this scam perfected; every freaking aspect of it. They totally pray on the fact that we are operating under: duress, high levels of stress, upheaval, just dealing with a frantic situation, and we pay the price. How can we right this terrible wrong? Please advise, somebody has to get these guys shut down and get some resolution for us all.

Move size: 4+ Bedroom Home Service cost: $29996