Interstate Moving & Relocation Group

Bait and switch, led to the worst moves I've ever experienced. Do yourself a favor, and carefully read the all reviews of all moving service companies and go with the one with the best rating. You get what you pay for here - they'll quote you low rates just to get your business and then bait and switch and outsource the entire job to a really cheap, incompetent and dishonest business. Look at these reviews here and you'll see a lot of other people with horrible experiences about their move getting outsourced. Their sales dept will tell you your job won't get outsourced but this is a lie because it's exactly what they do.

If you request a quote, Terry from sales will call you 10+ times a day and harass you until you naively agree to their services because their prices are so low. Once you've signed the contract Terry will disappear and your costs will sky rocket with add-ons and the services promised will never be delivered on.

Move size: 1 Bedroom Home Service cost: $3000

I had the most horrible experience arranging my move from New York to Michigan through Interstate moving and relocation group. They are brokers who are only concerned with getting you to book through them and getting their deposit. Then they hire movers and you have no idea which movers would be hired and how to contact them. When things go wrong during the move the brokers blame on movers and movers on the brokers so no one takes responsibility. In my case the company kept pushing out the pickup date and delayed it by three days and on the final pickup date and time that was communicated to me by phone by a driver, the movers did not respect the time frame and arrived early in the morning, four hours before I was expecting them! I received a call from the driver at 6.30 am telling me that he is 30 minutes away. And when I told him I was expecting him between 11am - 2pm he said that I was wrong and that if he had to wait for me he will start charging extra money. So I had no choice but to accommodate their early arrival even though I had arranged for my friends to come in later that day to help me pack up a few things before the movers came in. So I did all of it myself. The movers packed and moved my stuff in much of a haste, they were not careful with even fragile items. One mover dropped my bed frame on the floor which could have caused a big crack or scratch on the floor. In the end the movers asked me for 70% of the rest of the balance where as I was told by the brokers that they would take 50% of the balance at pickup and 50% at delivery. When I told them of that the movers argued that their company rules said they would collect 70% and I should contact the brokers and clear it with them if I was told otherwise. So I contacted the brokers but no one picked up my phone or gave me a call back. I then had the movers call their company and tell them I could only pay 50%, after much delays and calls they finally agreed to it. Once I knew the exact address of my location for delivery I called the interstate moving customer service to give them the delivery address and earliest possible time and I also wanted to leave them some instructions for the driver so that they can bring the truck close to the apartment. The customer service rep that I talked to was very mean and she did not want to hear the instructions for the driver she insisted that I only tell them to the driver when the driver calls me with a time for the delivery. Then on the day of the delivery, I had to pay the movers the rest of the deposit BEFORE they would take out my furniture and let me see if everything had arrived and was in good condition. I again tried to call the brokers that is interstate moving and relocation group but they did not respond. So the movers made me sign the form which said I had received my items in good condition and pay them in full before I could actually see if all of my items had arrived in good condition. The movers also charged me $150 extra for the long carry which I was not expecting and the rate of extra charge for each feet above 75 was not written on the contract. After paying them the balance and $150 on top of it, they took out my furniture and I realized that my desk was broken from one side. One of my lamps was damaged. And the movers had not packed the screws for the desk when they had dissembled it so the driver said he would leave the desk unassembled since I did not have the screws. Even though assembly was part of their deal. One of my lamp’s clamp and screws were also missing. I tried to call interstate moving and relocation group once again but they did not attend my call and did not call me back despite leaving two voice mails. Moreover, the company is so irresponsible and unprofessional they brought a TV inside my apartment which wasn’t even mine if I had not told them that it was not mine they would have left someone else’s TV with me. I had the worst moving experience with this company and I would not recommend Interstate moving and relocation group to anyone. They do not respond when you need them and so far I have not heard back from them about my broken desk or the missing parts of my furniture.

Move size: Studio Service cost: $1472

First of all like everyone has said this is the third party mover service. The guys that come to pick your stuff up are different, its whoever these guys send.

Let me start with saying that Mitch from sales will do whatever he can to get your business. He will lie about the guys are going to wrap everything properly and make sure your stuff will all be safe. They will also tell you how 1st floor is free (i.e upto 21 stairs). Once he get the service good luck hearing from him again or any of the customer service guys from this company again. You will have to call atleast 5 times before they pick up to give you a vague talk.

Then I had to deal with Katherine from QA, one of the rudest service rep I have ever dealth with, she will estimate everything based on the description given to her and than based on that the estimate will be created. This estimate is so vague and expect twice this on the day mover arrives, because that is exactly what happened. The estimate they charged me was $1500, once the movers arrived and looked at the stuff they charged $2400 and plus $50 for being on the first floor. Which was initally agreed was fine until 21 stairs.

Upon reaching the final destination, they charged me extra for the stair even though they are 15 and not more than 21 as initially agreed upon. Several of the stuff is broken inside the carriage.

This is the last time I am ever using this service and would definitely not recommend my family and friends to use this service.

Move size: 2 Bedroom Home Service cost: $2450

Whatever you do don’t hire these people! The movers arrived and told us they didn’t have enough room on the truck. After we specifically told them how many items we had prior to their arrival. They then told us that they would send another truck and someone from the office would call us in an hour. We waited a few hours and no one reached out to us so we called them. We were told that the driver called the office and told them we were not ready, we had a lot more furniture than what we had told them and that we refused the overage charges! All of this was a lie! We were waiting for them all morning just to be told this! We tried explaining that none of this ever happened but we were told no one could help. We couldn’t even get our deposit back and they couldn’t get another truck out for 2 days! This was unacceptable as we were supposed to be in North Carolina that following day! Needless to say we no longer trusted them and we had to loose out on $667.00. We called U Pack and they were amazing and very accommodating! Their price was much more reasonable and they were able to send a truck the very next day! Whatever you do don’t trust these people!

Move size: 2 Bedroom Home Service cost: $2447

Jeff and his crew did an amazing job, Not only were they on time and very professional, but they were so efficient. They moved all my possessions out of my 2nd story apartment with no elevator with ease and I had a lot of heavy stuff. They securely wrapped my furniture and took great care to not scratch the walls. At the new place they put up door and floor protectors and were very careful. Nothing was lost or broken and I was quite pleased. I just sat back and watched and they did everything. Interstate Moving & Relocation Groupfar exceeds expectations.

Move size: 2 Bedroom Home Service cost: $4800

Interstate Moving & Relocation Group was very responsive and provided a very reasonable quote throughout the process. Both of my buildings needed COI to book elevators and that was delivered to me both times within 1 day of request. They reported for a 9 am transfer time 15 minutes early to make sure they were packed and ready to start on schedule. For a few extra boxes, they didn't overcharged and didn't asked for a single penny + they provided free wardrobe boxes.

Move size: 2 Bedroom Home Service cost: $3900

Please be smarter than I was and run in the other direction. This is a company of scam artists, and it's likely 80% of what they told you to get your booking is a lie. I flew in for my move, and I am currently sitting in a fully packed up apartment with no movers coming. Make other plans, you'd be better off throwing away half your belongings than relying on IMRG. Ronnie Simon specifically misled me in my booking, and I'm nearly certain he deliberately made up stories to make me trust him, which unfortunately worked. I've seen many reports of him doing this to others as well. VISIT IMRG'S BETTER BUSINESS BUREAU PAGE and read their claims! Would have saved me a lot of money, tears, and stress.

Here is an overview of my experience, I'm in the process of trying to get my security deposit back and a claim with the BBB.

I booked in July for an Aug 10-12 move. Ronnie offered the most competitive rate I'd heard all day (around $1500) and said it was because they just happened to have extra space on a truck the week of my move headed in the same direction. He assured me on the phone repeatedly that as long as I had not lied about my inventory, the cost of my move was binding and would not go up. I booked a three day window (Aug 10-12), and was assured that I'd receive a call a few days before telling me when the movers would arrive. I signed the attached agreement and sent my security deposit through that day.

On this past Friday (8/7) I received a call from a "quality assurance" representative named Katherine Smith to update my inventory, after which she emailed me a new agreement to sign. I did not sign it because the inventory was incorrect. I tried to get ahold of of her via both phone and email all weekend and still have not gotten a response from her of any kind. When I spoke to her Friday, she assured me I'd receive my call with the movers arrival time Sunday afternoon at the absolute latest.

Sunday (8/9) rolls around and I've essentially packed my whole apartment in one day to make sure I was ready for movers on Monday, but I was not receiving any phone calls. Still off put by not hearing back about inventory, I started calling IMRG at 11AM Sunday and continued to call and email them throughout the day. I tried every extension of their phone number and could not get a person on the phone. I didn't panic until I called the "24 hour emergency customer service line" mentioned in the attached contract and it took me to a full voice mailbox.

This is when things get worse- I started looking more carefully at both one star online reviews and the BBB claims. Look carefully at these google reviews. Notice how all of the five star reviews are short and robotic? And all the rest of the reviews are detailed one star reports claiming this company is a scam? Yup. I can't believe I missed it on my shallow investigation before booking.

Finally someone called me on Monday afternoon (Melissa, whom I'd never heard from before). She said my movers were coming Tuesday morning (from Budget Van Lines, a company which I was not surprised to find has a 1.2 star average on google). She was unable to offer a satisfactory explanation of what had happened (or an apology for that matter), why the company had ghosted me, gave roundabout non-explanations, and effectively tried to gaslight me into thinking they'd done nothing wrong and that they were just closed on Sundays (that had gone against everything I'd been told about what to expect). She put me on hold so I could speak to a manager and ask for my security deposit back, she then picked up and said Leonora would be calling me in 5-10 minutes. I got that call the following evening, again received no apology or explanation, and was actually told that the "emergency 24 hour customer service line" had seen my number calling all day Sunday and intentionally ignored it.

I seem to have gotten off lucky with just losing my $515.68. From what I've now read, things would have gotten far worse if I'd let them put my things on a truck. Sure enough, the company they'd booked me with "Budget Van Lines" has a 1.2 star review on google, and complaints of theft, damage, hostage situations, and sexual assault on lone female clients.

DO NOT BOOK WITH THIS COMPANY UNDER ANY CIRCUMSTANCE! I hope my nightmare experience helps even one person considering them! Please read their BBB claims- it looks like your best case scenario is losing your security deposit and having no movers (if you catch wise in time), and the worst is having your items held hostage for upwards of 17K.

Move size: Studio Service cost: $1550

The team called me to confirm the day before the move and they showed up about 10 min early so we had a few min to go over the plan for the day. After that they were non-stop. They packed everything up so fast I couldn't believe it! They were careful moving my valuable items and not a single piece of furniture was nicked or scratched. They let me know what they were doing throughout the day and asked anytime they weren't sure about where something was going. I highly recommend this company and I will use them for any future moves.

Move size: 2 Bedroom Home Service cost: $2180