Interstate Moving & Relocation Group

My husband and I decided to hire Interstate Moving & Relocation Group for our move last week. We had pleasure of having Tony, Ed, Melvin and Ryan as my movers, and these guys absolutely skillful and knew what they were doing. They were careful, courteous, and professional. For example, they took extra care with some of our more fragile furniture pieces and regularly asked for our. It was clear that they cared about what they were doing and that these guys are committed to providing an excellent service.

Move size: 3 Bedroom Home Service cost: $6300

The moving company came later than was promised so it too late for me to cancel and get my deposit back. I was quoted by weight and the moving company charged me cu ft. I was charged almost 50% more for the move. I was told my things would be delivered in 7-10 days, but it has been almost 2 weeks and my things still have not been delivered. Customer Service repeatedly said they would research the mistake and call me back. They never returned any of my phone calls, instead they expired the link they sent to me with the details of the quote.

THIS COMPANY IS NOT ETHICAL!! STAY SAFE AND DO NOT DO BUSINESS WITH THIS COMPANY.

Move size: Partial Move Service cost: $2700

1. They are brokers, not movers. Your deposit is non-refundable. They only referyou to movers.

2. Movers demand $7,000 more than their quote. No refund.

It’s your fault, not their estimators.

3. They make things up. They Told a story about truck leaving day of loading- gave a 3 day window for delivery. Movers said 15 days. They have no access to movers schedule.

4 Said credit card good for all payments except final one. Movers want certified check or cash at pick up.

They take your money and take no responsibility for creating a mess. Blame you or the US gov’t. No kidding.

Move size: 1 Bedroom Home Service cost: $11500

The team called me to confirm the day before the move and they showed up about 10 min early so we had a few min to go over the plan for the day. After that they were non-stop. They packed everything up so fast I couldn't believe it! They were careful moving my valuable items and not a single piece of furniture was nicked or scratched. They let me know what they were doing throughout the day and asked anytime they weren't sure about where something was going. I highly recommend this company and I will use them for any future moves.

Move size: 2 Bedroom Home Service cost: $2180

4 movers came this morning and made short work of packing up our apartment. Kevin, team lead took the time to talk me through the whole process and the paperwork thoroughly which I really appreciated. The guys were all nice and courteous, they even got my dog to warm up to them quickly even though she's usually protective, she ended up being a big ham and making them all pet her throughout the day, to which they kindly obliged. All of our furniture was wrapped and packed carefully.

Move size: 3 Bedroom Home Service cost: $5274

In summary, I will never ever use a moving company due to my experience with IMRG. They lied just about everything regarding the move.

First they said the move is weight based, and couple of days before the actual move I received a call to review my final list and I found that it is cubic feet based. They got me two movers and both affirmed that it is cubic feet based. Michael, who was with me on the phone during making the estimate, explained in great details about how the weight based move goes, that I will get ticket of truck weight before they come to me and I can even follow them after loading to weighing station to get new weight and my move is the difference....

Second about the estimate itself. Michael again, he was "over estimating" my move for every item to make sure I get no surprises, and he assured me many times that if for anything, my price will go down. So in the end, the estimate was 1600cubic feet. when the first mover case he said 2000cubic feet which I refused top sign on and they left. The second mover Falcon moving came next day estimated my move 2200cubic feet and could go to 2400. I strongly refused and with IMRG help the mover said he will bill me for 2000cubic feet. But when the load was done, he wanted me to sign on 2800 cubic feet (another bad review for this unprofessional unethical company will come later on).

Please note that, I have sold my super oversized formal living set (3-seat sofa, 2-seat loveseat, lounge chaise, chair with ottoman, occasional coffee table, sofa table and two end tables). and that set was part of the estimate. Also during the move due to falcon guy saying he won't load past the 2200 line, I had to drop my patio set (2 seat loveseat, two chairs and table). Also this was part of the original estimate. I had to do that while he was yelling and cursing about taking this job.

Third, After first mover left, IMRG called me to give me additional $500 discount when they come next day and I agreed to that, but when new movers came, they said these $500 came from old movers and they failed to let me know in time.

I also asked the IMRG personnel during the move to let me speak with Michael the original person did the estimate for me but she said she cannot as the person moved to another "victim" I guess.

Move size: 4 Bedroom Home Service cost: $7719

Booked a cross-country move with IMRG after calling at least a dozen companies and comparing/contrasting. Was given 2 days (day 1 and day 2) during which pick up was suppose to occur. Was told by the salesperson that movers will call me one day before to give me advanced notice of their time of arrival. Couple days before, someone from their quality assurance department told me that the pickup wouldn't occur on day 1, but rather day 2 or another time this week b/c it was end of month and they were supposed to be busy. On day 1, movers call me saying they were on their way and would show up in 30 mins. I was like what? someone told me you'd come on day 2 or another day that week and nobody called me in advance to let me know, as promised. Spent couple days trying to call and deal with this unprofessional and inept company; but they ended up never showing up and even dared to keep my security deposit event though it was their fault. Ended up having to book someone else last minute at twice the price. Never received an apology or a refund, instead was blamed for their miscommunication and professionalism. Do NOT get fooled by their sales tactics or low prices - you get what you pay for. Save the headache and hire someone else.

Move size: 1 Bedroom Home Service cost: $1700

Even though I'm older, I'm not afraid of hard work and moving some furniture and lugging boxes. I draw the line with my big heavy furniture and was delighted to find Interstate Moving & Relocation. Three young men Chris, Cameron and Gabe showed up on time, were very polite and knew how to take care of my furniture. They worked efficiently and quickly and had the job done in 2.5 hours. I'm very pleased with this company and the quality of professional service.

Move size: 2 Bedroom Home Service cost: $2900

The sales person that I spoke with led me to believe that my items would arrive the same day or worst case the following day as my move was less than 200 miles. He never once mentioned that DOT law states an out of state move can take 21 to 30 days to receive shipment. Luckily the driver who was going to be 3 hours late advised me of this before He arrived. He stated I would need to pay $700.00 more for “expedited service”. When I called to cancel they refused to give my deposit back stating I signed the contract. The only solution they offered was to get my things within 5 days but couldn’t say for sure when. As if I would believe that when the carrier is insisting that is not possible. What a horrid experience with a so called reputable company.

Move size: Studio Service cost: $602

I just wanted to write and say a Big Thank you to the guys who moved us last week from OK to OH. We had packed our belongings beforehand but plenty of furniture needed flat packing.Every single item has arrived un-scratched !!! The company was very accommodating as we had to change the arrival time for the removal team.Very professional and they kept moving all through. I really valued the service and the move was great. Interstate Moving & Relocation Group highly appreciated.

Move size: 3 Bedroom Home Service cost: $5370

Professional, polite and a powerful team. From the first call to the the last set of move to my new house, the manager kept calling me and telling me about our move and how things are going. Asked for the free wardrobe boxes to make moving clothes, linens and towels easier. All large items were padded and wrapped, including my large framed pictures and mirrors. Heavy items were handled professionally even when hauling up and down flights of stairs. Well worth the cost. Gonna recommend them to everyone.

Move size: 2 Bedroom Home Service cost: $3800