Interstate Moving & Relocation Group

Booked a cross-country move with IMRG after calling at least a dozen companies and comparing/contrasting. Was given 2 days (day 1 and day 2) during which pick up was suppose to occur. Was told by the salesperson that movers will call me one day before to give me advanced notice of their time of arrival. Couple days before, someone from their quality assurance department told me that the pickup wouldn't occur on day 1, but rather day 2 or another time this week b/c it was end of month and they were supposed to be busy. On day 1, movers call me saying they were on their way and would show up in 30 mins. I was like what? someone told me you'd come on day 2 or another day that week and nobody called me in advance to let me know, as promised. Spent couple days trying to call and deal with this unprofessional and inept company; but they ended up never showing up and even dared to keep my security deposit event though it was their fault. Ended up having to book someone else last minute at twice the price. Never received an apology or a refund, instead was blamed for their miscommunication and professionalism. Do NOT get fooled by their sales tactics or low prices - you get what you pay for. Save the headache and hire someone else.

Move size: 1 Bedroom Home Service cost: $1700

Even though I'm older, I'm not afraid of hard work and moving some furniture and lugging boxes. I draw the line with my big heavy furniture and was delighted to find Interstate Moving & Relocation. Three young men Chris, Cameron and Gabe showed up on time, were very polite and knew how to take care of my furniture. They worked efficiently and quickly and had the job done in 2.5 hours. I'm very pleased with this company and the quality of professional service.

Move size: 2 Bedroom Home Service cost: $2900

It was horrible. Found out, company was a BROKER, for movers. You don't actually talk to movers & they don't tell you they are BROKERS. Given a price when I listed everything to move, but when movers arrived, they said their truck wasn't big enough & would cost an additional $2,500! This happened a few weeks earlier with another mover and we needed to move, so paid it. Were told when arriving at location, they would put some in storage if within 10 miles. When mover got there, there was an additional charge to take to storage. STAY AWAY FROM BROKERS. 25 boxes lost

Move size: Partial Move Service cost: $5361

I would strongly NOT recommend hiring this moving company. I have used 3 other relocation companies and have received 100x better service - no joke and for half the price I got charged through IMRG. When initially coordinating my move with a “senior moving coordinator”, I specifically stated I needed full packing service as I was living between two states and I would not have time to pack myself. The coordinator assured me that was considered in my quote and then proceeded to tell me they are the number one moving company and that they charge by weight vs cubic feet as other moving company do. They explained that cubic feet gets costly because it is based on the amount of space your belongings take up in the truck vs. how much your stuff weighs. When receiving my quote, I was asked for a thorough review of all my belongings and luckily, I used a prior moving company’s inventory sheet to ensure I gave them the correct information. I was GUARANTEED that my quote would NOT exceed the originally agreement unless the truck weighed more. They made you pay 1/3 of the quote up front to “hold” your price. Two days before initial pick up day, I received a phone call confirming the day and arrival time, when asking how long the movers would be present, they stated 3-4 hours. I questioned them because all my prior moves took a full day to pack and another full day to load. This is when I was told my quote did not cover full packing and that I was supposed to pack my own items. This lead to them having to change my pick up date (mind you I already booked and paid for flight to be back and took time off work). Additionally, I was given a 4-hour window for arrival time and was told I would receive a call the day before arrival to narrow down the 4-hour window to a 2-hour window. I did not receive a call the day before arrival and the movers showed up 2 hours outside of the originally 4-hour window. Upon arrival, they did a “visual” inventory and calculated an assumption of what the truck would weigh, which changed my original quote and they would NOT start work until I signed the contract and paid 2/3’s of the new quote. It took them almost 8 hours to pack my items which led to them leaving around midnight and then I had to drive 1.5 hours to the airport to catch my flight at 6am the next morning. Additionally, I found out that the company I PAID to move me hires another third party company to come pack an move my belongings and they tried to tack on a bunch of different charges/fees and when I went to pull up my quote (via electronically through my email), IMRG somehow “deactivated” my quote and it would not allow me to pull up my initial quote that I received. When signing off on the paperwork, I stated I wanted my stuff to arrive ASAP and the paperwork stated my specific move my items would arrive within 1-4 days. It took them 9 days for my stuff to arrive and I had several items damaged along the way. If you took the time to read this, please choose a moving company that takes the time to come physically/visually inspect your belongings and that does not make you pay until your stuff has arrived at the end destination! Additionally, make sure to ask if someone within their own company moves your belongings or if they hired a third party. If you have to pay a few extra hundred bucks, PAY IT because it will be worth your stress level and you are paying for customer service, which I did not receive and was continually told I “misunderstood” the coordinator (mind you I’m a very detailed person and took notes during every conversation I had with the IMRG representatives) and all they could say is that I misunderstood and I kept saying I’m not a rookie at this - it’s my 4th move! In the long run, my final cost of my relocation ended up doubling from my initial quote.

Move size: 2 Bedroom Home Service cost: $7000

Horrible service !! They are taking advantage of people moving during this pandemic. Most unethical company I have ever seen! They estimated me a price and when movers got there told us the same items would be 4 times the price. The mover told us he was getting some air and never came back. The company did not honor our contract and left me stranded the day of my move. They did not even want to refund me for them canceling on me. On top of that thier customer service team yells at you and hung up the phone on us.

Move size: 1 Bedroom Home Service cost: $3000

I got an initial estimate from a representative at IMRG. He was courteous and professional over the phone and assured me that I will not be disappointed with the service. He also told me that I will be working with him throughout the entire process and if I have any questions I can just call/email him.

I tried asking as many questions as possible over the phone to make sure I am not missing anything. The moving consultant assured me that there is nothing else to be aware of and everything is good to go. His goal was to help me move and get my things moved as quickly as possible. That sounded great over the phone. After a little back and forth and small changes to the number of furniture pieces we settled on the price.

They give you a binding estimate that lists terms and conditions as well as things you can expect during and after the delivery. What it does not list, however, is the fee amount for the date change. The clause just states that you will incur a fee if you change a pick-up date within 7 days of the originally scheduled pick-up date. As a person who was doing the long-distance move for the first time, I was unpleasantly surprised when I found out that I now have to pay additional $250 due to the change of circumstances. I tried asking them to waive it or if I could pay less than the original fee but they refused.

The other aspect of "working with the person you spoke to on the phone" is that you are not really working with the same person. Any emails you send will be just forwarded to other people and the consultant that assured you of a smooth experience and your satisfaction will simply not reply to you.

I ended up receiving the furniture 4 weeks after, opposite to 2-8 days I was promised originally. Half of the furniture arrived damaged, and the damage cost is already higher than the moving cost.

I would not recommend working with them and I will not be using them going forward. Overall experience was unpleasant and I am completely dissatisfied with their service. Communication with them was very difficult and not helpful.

Move size: 2 Bedroom Home Service cost: $2306

IMRG charge super high like a robbing.

The original price is $5.8K and after the moving they changed the price to $11K(increase by 100%).

However, the additional vol & weight (increase by only 31%) I used in reality, is not actually doubled.

There is one item called "binding estimate" , which they charged $5000, without any explanation to me. What I know(after I google it) is "binding estimate" is IMRG's commission fee. I never see any company in any industry charge almost 50% commission fee, this is insane.

If you want to save your money, please leave this company away !!!!

Move size: 3 Bedroom Home Service cost: $11600

We decided to use a moving company because we are moving a grand piano. IMRG gave us a good quote and had all the right answers - 2-6 days to deliver our stuff from WA to CA, everything insured, 24-48 hour notification from their dispatch dept of date and time of move within the move window.

This is what actually happened:

The week of move dispatch didn’t answer our phone calls. This was my experience and a common complaint I saw with other reviews. I wanted the name of the moving company they had contracted to move our belongings so I could talk with them about moving the piano. I left messages and sent emails. I was finally contacted by the company actually moving our stuff, Northwest Relocation, at 5:30 pm to inform me they would be arriving the next morning. We could not physically be ready in time with this last minute notification. And Northwest Relocation could not accommodate us with a later pick up. I don’t understand why IMRG would not give me the moving company’s contact information sooner. This whole situation could have been avoided. As the move date approached we wanted information and assurances everything was on track. Instead, silence.

Bottom line, IMRG is a broker, they don’t actually move your stuff. They are a middleman. The woman I talked to at Nothwest Relocation said they don’t communicate with “the brokers” about the delivery specifics the brokers give the clients. Our actual delivery schedule was 18 days. I would recommend NOT using IMRG.

Move size: 2 Bedroom Home Service cost: $3300

Interstate Moving Company is a total scam. They are not reliable at all. I would not recommend this company to any one. As a broker to an actual Moving Company, Interstate Moving quoted my a price but the actual moving company charged me 2x more on the day of the move. Do no fall for their binding contract. The actual moving company(Swift Movers Relocators, NJ) is also not professional. They are supposed to off load my items within 7-10 days but my stuff didn't reach for 2 weeks. The whole moving thing for Interstate Moving is a scam.

Move size: 2 Bedroom Home Service cost: $5000

Terrible moving company! Their drivers didn't show up for 3 day window. Didn't get a call from anyone as to why or what to do. Couldn't reach anyone by phone during those 3 days either. Had to tell them to send new drivers. They underestimated the amount of stuff i had then over charged me. A difference of over $900. Offered a useless $50 discount for all the trouble. The movers they hired packed up things well but it's been over a month since my stuff was supposed to be delivered but haven't gotten anything. Except the same line "we are working on it". Dont use this company they are terrible.

Move size: 1 Bedroom Home Service cost: $3073

IMRG as a broker is the worst. The communications are so poor as to be none existent. The hustle up front was smooth talking and the price originally quoted was thousands below actual final cost quote. The cost escalated even before the movers arrived. There was no one to come and put "eyes-on" the things that were to be moved. (That should have been a first clue as to their incompetency.) The movers did not speak English well so that made things difficult. The movers took 3 days instead of one. I had already packed many of the boxes on my own at my own expense. They charged extra for boxes and packing materials, which are supposed to be included in the pre- agreed upon price. They were not efficient. And after telling them several times what was supposed to be packed, they had to be reminded to PACK those items. In fact, I specifically told them 4 times not to forget to pack my lamps. The truck was about to leave and the door was being pulled shut on the truck, but there were my lamps sitting on my counter. I stopped the movers and had them come back for the lamps. THEY DID NOT PACK THEM ADEQUATELY, just wrapped some bubble wrap around them and stuffed them into the truck. That was the 2nd of the disasters. The 3rd disaster was when I contacted the Broker AND the Movers with my closing date and request for move in delivery. I contacted them 3 days before closing. I was given false information on that day and for several days after... that is WHEN I was even able to reach either of them. Everyone lied about when the movers would arrive. My last contact with the movers indicated that the actual deliver date would be 5 days after they last promised. My whole schedule has been upset several times due to the inability of the broker and the mover to tell the truth and to be informed about what the whole procedure. They do not conduct a smooth (or even a reasonable) business procedure.

I have yet to have my household goods delivered and I fear the condition of said goods when they do arrive. The communication skills of these people was bad. I do not recommend using either IMGR or American Express Movers to anyone. Disastrous!

Move size: 2 Bedroom Home Service cost: $24846

When I used this company back in March for my home move after they got there payment never heard from them again.Trying calling them no answer.And my price doubled in the end from what Mitch Peters quoted me.Also had damage when Swift Movers dropped off my stuff.My Weber grill has a big dent in the hood and the door is bent ,and many broken bins that I used to pack some of my stuff in.I have a picture with broken glass and some glass items broken .I asked the guy dropping off my stuff about the damage he says he’s got nothing to do with it just delivering.My cost was suppose to be $2,890 but in the end it cost me $5,091 that’s with a $500 discount and moving I slow season.Never got a call how the move went ?I wonder why?

Move size: 1 Bedroom Home Service cost: $5000

July 16th I reached out to Interstate to book my move from Brooklyn to Nashville. Senior Moving Coordinator Mike Green made me feel like I was in the right place. I voiced my concerns to him and most importantly my budget. He told me I had nothing to worry about and Interstate would be a great option to move my personal belongings and small business. I felt comfortable enough to promptly send my deposit, specifically ½ of the quote received and signed my contract.

I was told next steps would include a phone call from Katherine the VP of Quality Assurance. Katherine immediately tripled my invoice knowing I was already bound to a contract.

Moving day arrives- July 27th- Truck is a no show

July 28th- No show

July 29th- I call interstate multiple times, no answer- over the course of 2 hours.

I finally email them asking what the deal was? Matt promptly responded his apologizes and that he would be forwarding my email to his supervisor. Some time passes- no word from said supervisor so I reach out again- this time told I would receive a call from said supervisor.

Instead I was called by Daniella- Head of Customer Service- Her attitude is far from caring for the customers as she was dodging my questions and concerns and gaslighting me with questions back.

Shortly after I receive a call from a truck driver saying he is on his way- reminder, this is 3 days late.

By this point I am feeling super uncomfortable with utilizing this company as every single bit leading up to that point was a lie.

So I email Mike once again, this time voicing my very real concerns and requesting a refund and full cancelation of the move all together.

I was told I would be receiving a call from the supervisor, again never happened.

Daniella- Head of Customer Service called me again- I told her what I wa uncomfortable with and that I wanted to request a refund and she again- gaslight me by saying “isn’t the truck on the way? We clearly did our end of the job, the truck is on the way” So again, I requested a full refund and the cancellation of the move where I was told “If you cancel now we will keep your deposits”

At this point I already had over $3k in their pockets and felt there was no other option but to proceed. Especially because I couldn’t seem to get a supervisor on the phone.

I was also ridiculed for reaching out to all the employees I had spoken to while booking my move. I thought reaching out to them would help me get a resolution but soon realized each and every employee of this company is complicit with the scam.

When the truck arrived I was quick to realize- It wasn’t even an Interstate Moving and Relocation Group truck. They subbed the job out to another company making my scariest concerns very real.

Interstate Moving and Relocation Group are moving brokers, not an actual moving company like I was led to believe by their top Sales Coordinator Matt.

Legacy Moving and Storage was the third party company that Interstate hired. Matt at interstate never marked my account as a credit card account and Legacy did not accept traditional payment methods (credit, debit card).

At this point I called Interstate again, spoke to Daniella- Head of Custom Service who so kindly told me “this wasn’t their problem and I would have to figure it out”

If there weren’t enough flags leading up to this point I knew that non traditional payment methods such as Venmo, Zelle and CashApp did not protect me as I would be “authorizing” charges from my bank account to another “Authorized” destination.

With the truck outside my apartment I had no other option but to max out my families credit cards, transfer funds into my bank and Zelle and Venmo these charges to this subbed out company.

My small business lost thousands this month while being shut down for a prolonged amount of time.

I am out an additional almost 4k that I did not have to begin with and did not account for as I was bound to a contract under false pretenses and information given by their top sales rep.

Mike Green Senior Moving Coordinator is a liar.

Katherine VP of Quality Assurance is a liar.

Daniella Head of Customer Service is a liar.

Interstate Moving and Relocation Group is a scam.

Move size: 2 Bedroom Home Service cost: $9000

Stay away. This is a scam company. Lures you in with lowball offers, does not offer in person or video inventory and sends you movers who double the price and demand cash upfront. Do not sign anything if this happens to you! Tell the mover to kick rocks and hold the broker liable for thier thievery. They will say they don't owe you a refund but they breach contract by saying you can use certified check when movers demand cash only and according to the contract, my costs were not to exceed based on thier understimation. You will get your money back if you stay persistant!

Please if you do decide to use this company use a credit card so you can fight them later when needed without touching your bank.Thank God my bank reversed transactions. Filed police report yesterday and sending in the lawsuit papers for small claims today. I'm coming For you scammers :)

Katherin + Zac are snakes,AVOID, AVOID

Paid 3000 deposit for 6300 dollar quote movers raised it to 9500 and then demanded cash only,all due on pick up. What company demands cash and full payment prior to delivery???what a joke! They pay people to write positive reviews all day!

Move size: 1 Bedroom Home Service cost: $9500