Interstate Moving & Relocation Group

My experience with IMRG was good . The reps was upfront with me about my inventory to make sure I didn't get any surprise during my pick up as he explained to me some customer tend to leave of things and after packing than realizing they have way more than anticipated and failed to let us know which could be costly at pick up which was important to me because my employer gave me a budget . I like the moving tip link my moving coordinator sent me during this moving process because it help you save money by teaching you how to properly pack and what to take and not to take of course it hard when your moving you want to take everything after reading the link and talking to my moving coordinator . I realize there were some things I didn't necessarily need to take with me decided to have a yard sales as the link advise to reduce my cost. I appreciate the knowledge and customer service was friendly and accommodating.

Move size: 4+ Bedroom Home Service cost: $4800

I arranged services for a July move in April. The move was from Connecticut to Alabama. The sales person led me to believe my stuff would be delivered 3 days after being picked up. When the time came, the pickup was supposed to be Thursday morning, I called 7x before they finally came on Friday afternoon. The foreman was rude, condescending, and intimidating (he is well over 6 foot and well over 300 lbs).He INFORMED me that he expected a tip of 10-15% of the cost of my move before even finishing packing. One of the movers even clogged my toilet without saying anything! AFTER loading all of my stuff, they told me it would be 14 business days before my stuff would arrive, unless I wanted to pay an additional $1750. I would never have agreed to this contract if I had known this was the case. If the foreman had even told me about the 14 business day window BEFORE loading, I could've packed my medication and professional clothes to start my new job with. The foreman than stood over me while having me fill out a customer satisfaction survey- so unprofessional and unethical! I called IMRG who said they were only the broker, that legally Federal Moving had 30 business days. The sales person who had misled me refused to take my calls, the customer service manager attempted to speak with Federal Moving on my behalf but told me that I "couldn't expect good customer service from truckers." I called the broker multiple times the first week, receiving sympathy but no actual help. IMRG said they listed my move as "priority" but told me that did not guarantee anything. The second week they told me my stuff was being loaded on Wednesday, then Friday, then Sunday, then Monday. Then, sorry it will be at least another 9 days. 14 business days is 2 days from now. I have been sleeping on an air mattress and wearing only the clothes I drove here in for over 2 weeks. I asked IMRG if I could go get the stuff from the warehouse in New Jersey myself and was passed off to the Federal Moving dispatcher who does not answer my calls and does not have voicemail set up. I have contacted a lawyer and will be suing for breach of contract. I am also contacting the Better Business Bureau and posting on any and every website and social media platform I can access.

Move size: Studio Service cost: $2700

If I had read the reviews before, I would not have signed up and then lost, my deposit of $1346.06 Terry Arthur, one of the company's representative was so smooth and gentle chatting me up,leading me to believe his company was the only one to meet my needs. I paid the deposit and 5 days later learned that my things would not be delivered on the day of my choice. TA asked me during the initial set up what day I would like to have my things delivered, I choose a date and he said that was great, "no problem" and five days after I gave them my deposit, I found out the delivery date I chose was just the "starting point" EXCUSE me ?!?!? The moving company they chose for me, GREEN PLANET MOVERS would deliver my things anywhere from 10 to 21 days after the delivery date, unless I had paid EXTRA for the GUARANTEED Delivery Date and in my case it was $2300. Supposedly if I had found out within the 3 days of giving them my deposit, it would have been returned, I have my doubts about that. This Company and the people that work for it are scam artists and very good at what they do best, STEALING YOUR MONEY, HOLDING YOUR THINGS FOR RANSOM. I can not afford to have lost my deposit of $1346.06..but giving them any more money would be on me. Do not TRUST this company, they are not nice and once they have your money, they do not care about you or your things. In my case they took advantage of a new widow who just had open heart surgery 6 months ago. I just wanted to move close to family and live out my life in peace, that they should be so ruthless about keeping my money was a complete shock to me, I do not want this episode in my life to "jade" my opinion of people, but it has left a deep mark and I am raw from the experience.

Move size: 2 Bedroom Home Service cost: $6495

I would NOT recommend using Interstate Moving & Relocation Group for ANY move.
We are in process of moving to TN. I had originally hired Interstate Moving and Relocation Group to move our belongings and paid the deposit. However a friend then offered to drive our belongings for us. I contacted Terry and Leanora, my two contacts within Interstate Moving and Relocation Group, within the required 72 hours via phone and the email address used to send me the contract in order to cancel our contract and to get my deposit back. Neither responded. Neither let me know there was one more site to contact to cancel the contract. And, because I didn’t see this third place on the very long contract, I am now out our deposit. The company adamantly refuses to refund the money.
I called multiple times and emailed them trying to get our deposit money back. They refused. Lenora even called me a week later to ask if I was still canceling, then claimed I could not get my deposit back. The company states I can reschedule the move w/ them and used the deposit money towards that move. But, if they do NOT have the common courtesy to refund my money, why would I trust them with my belongings? We need the deposit money back due to the high cost of moving, but our credit card company states Interstate Moving & Relocation Group refuses any refund.
Do not use this company. There are many more companies out there who are far more reputable.
This is the address and contact person: Leanora Massa
Customer Service Manager, Interstate Moving & Relocation Group
866-922-5801, Ext. 1000 | Leanora@interstatemovingnow.com

http://www.interstatemovingnow.com/

4400 N Federal Hwy #302, Boca Raton, FL 33431

Just a fair warning- Cindy Thomas.

Move size: 4 Bedroom Home Service cost: $1500

I would NEVER recommend using this company. They provided a reasonable quote based an inaccurate inventory they record, make sure you don't see how wrong it is, and then called back to "verify the inventory" two days before the move with almost a 50% increase in price (took away discounts they offered up front along with increasing the amount per pound). We ended up paying much more than we would have paid other movers because we were left with no time to find another mover, and we had already paid substantial money up front. Additionally, they told me they did the actual moving and were not a broker, which is not true. The moving company they subcontracted with, American Eagle Moving and Storage - Mike Stevens - was awful.
Interstate Moving & Relocation Group was very difficult to deal with, nice at first but once you have given them a downpayment, they are rude and not helpful at all.

Move size: 2 Bedroom Home Service cost: $6700

I contacted this company to move me from TN to PA. The person I initially talked with and had worked up my first contract mysteriously disappeared literally from one day to the next. The next person to contact me which was many days later said the mover would be $5000 higher than the first contract. I was told by the first person that it was a binding contract and that I would not pay more than stated on the contract no matter what the final weight would be. If it was less, I would be charged less. I will be happy to share the detail of everything that happened to me with this company. Due to the disappearance of the person I was dealing with, the lack of response in answering my questions, I was in a bind and did not have time to get another moving company. For brokering the deal with a company call All State Movers they got over $4000. The actual movers I would highly recommend. In fact, they gave me a discount to cover some of the loss that the broker had caused me and they did not have to do this. They were super. Contact them directly if you want a great mover and DO NOT GO THROUGH INTERSTATE MOVING AND RELOCATION GROUP.
I would never use this company again or recommend them to anyone. If you want all the specific details you can email me at marymaurer325@gmail.com. I can also put you in touch with the movers themselves that were excellent.

Move size: 3 Bedroom Home Service cost: $11000

Our stuff hasn’t even arrived yet, at this point I’m questioning if it even will. When we left Maine (moving to FL) we didn’t have our address yet but called on October 25 to give them the delivery address. Here it is November 12 and our stuff isn’t even leaving Boston for 3 more days (supposedly). We called MANY times for an update and got the run around, no answer, and sometimes promise of a call back that never happened. Finally my wife called the actual carrier and they didn’t even have our address!! You’d think that error would have been caught in one of the ten plus times we called for an update!! If you’re reading this I BEG of you not to use this garbage pile of a company. This whole time no explanation of why our stuff didn’t leave for 3 weeks or even an apology!! If this company offered me a $1000 refund not to leave bad reviews I would deny it 100 times out of a 100 in the chance that I can stop someone from wasting their money on this company. Please Please use a different company if you value your time or money.

Move size: 1 Bedroom Home Service cost: $3000

They picked up my furniture last Monday, and up until today, 8 days later, I still have no news about the delivery time. They promised to send three people to move my grand piano, but instead, only sent two men to move. The piano is too heavy, I have to hire a third person out of my pocket to help move the grand piano. They are not honest, and lack of communication. They outsourced to Best Price Moving and Storage. Cheap company and are very rude. My moving cost me over $10,000 which is not a small job. I am disappointed they did not take it seriously. If only I knew they will hire a cheap company to move my expensive furniture, I will not hire them. They are a broker. They will promise anything and will not deliver. Beware!!

Move size: 4 Bedroom Home Service cost: $10000

I used this company to move me from Utah to Washington state. Their representative, Frank Bell, told me that I would need either two Cashier's checks or postal money orders (one at pickup and one at delivery). I got two Cashier's checks, each for half of the remaining balance that I owed. The movers that picked up my furniture accepted the check but wanted an additional $400.00 cash because I had more items than were on the inventory list that they were provided by IMRG. I had e-mailed Frank Bell a list of additional items and followed up with a phone call to make sure that he had received it. Frank was not available, as usual, so I left a voice mail message. My Visa account was charged an additional $1,000.00 the next day do I assumed that he had updated my inventory list as I had requested. The movers who delivered my furniture refused to accept a Cashier's check and demanded a postal money order. It was 4:00 p.m. when they arrived. They were suppose to be there in the morning but their truck broke down. My husband had to scramble to get to a post office, in a city that he was unfamiliar with, in order to get them their money. I have moved several times, from Cottonwood Heights, Utah to Houston, Texas, from Houston, Texas to Park City, Utah and from Park City, Utah to West valley City, Utah and have NEVER had anything broken or lost. The movers that IMRG assigned to me broke several of my lamps, the glass in two large pictures was shattered, my Hoover vacuum was no longer an upright and, worst of all, they lost a three legged hand carved antique table that I had inherited from my parents. If you do business with this company, make sure that you take out plenty of insurance. Their customer service is terrible and I would NEVER recommend this company to anyone.

Move size: 3 Bedroom Home Service cost: $8662