Interstate Moving & Relocation Group

Please do not underestimate the damage this “moving company” will do. I hired what I thought was a moving company called Interstate Moving and Relocation who had good reviews for my move from California to New York. They turned out to be a brokerage company that hands the move off to another company. None of this was explained to me at all. The day of the move I got a call saying their truck broke down and they couldn’t tell me when they would arrive to pick up my belongings. I get a call the next afternoon saying the moving truck would be at my apartment in an hour. The movers arrived in a rented Penske truck and the three young guys doing the moving were extremely unprofessional from the moment they walked in. Not wearing masks, complaining about everything they had to do and not being careful with my stuff at all. Once everything was out of my place they walked me outside and showed me all of my belongings sitting on the loading dock at the back of the truck. I was then told that all of their estimates are based on “Ikea sized furniture” and that mine was bigger and would cost more than I was quoted. I started crying and told them that I feel like the entire things is a scam and asked them to remove my stuff and bring it back in my apartment. They told me I would be charged for moving it back and the main guy told me he would call his boss and get an exact price of how much more it would be. He told me it would be under $500 extra. I was so drained and on such a time crunch at this point that I let them take my entire life away on that truck despite having a gut feeling. I learned later reading reviews that this company Konami Moving and Storage runs this same scam about the “broken down truck” so that people are so stressed with their move being off schedule that they are willing to over look what bullshit everything about the move is. I flew to New York and didn’t hear a word about my stuff. I tried to contact both Interstate Moving and Relocation and the company they hired Konami Moving and Storage numerous times over months and could never get a straight answer from anyone. I was finally told that they legally had 30 business days before I could do anything or get any money back. 30 business days came and they still couldn’t tell me when I would receive my stuff but they did tell me that all of my belongings had been brought to their warehouse in Las Vegas. I hired a Las Vegas based storage company to go to Konami and pick up my stuff. When they did they were only given about half of my stuff. I flew to Las Vegas to try to go to Konami’s warehouse myself. I did and it was CLEARLY a complete and total SCAM. The office was a filthy smoke filled corner of a warehouse that was filled with peoples belongings thrown in piles. There were beer bottles laying around on top of peoples belongings and TONS of furniture and cardboard boxes outside in the rain. They would not tell me where the rest of my stuff is. They said they were “moving warehouses” and my things were just misplaced but they would get them to me (this was 5 months ago!). I went back to the storage facility where the stuff I was able to recover was being kept and I started to open my boxes. THEY HAD BEEN OPENED, STOLLEN FROM AND TAPED BACK UP WITH OTHER PEOPLE’S BELONGINGS IN THEM. I mean I have strangers personal family photos, letters, clothing and the list goes on. They took out anything in my boxes that they could resell. For example my gold case full of professional barbering equipment. Every single piece of furniture I got back is destroyed. They clearly had no intention of ever delivering this stuff which is why they toss it around and are not careful AT ALL. Metal legs of a dresser bent in half, huge gashes in metal cabinets. In the 5 months since this has happened I have written reviews on The Better Business Bureau an only Interstate Moving and Relocation responded because they obviously care about keeping their reviews good so they can keep the scam going. Konami doesn’t care about reviews because they rely on these brokerage companies to give them business. The customer doesn’t have a chance to research the name Konami because they don’t know that they’re even using them until they sign the contract on the day of the move. So a woman who works for Interstate called me to try to resolve the issue so I would take down the reviews. She said Konami was offering me $2,000 which is more than I would get through the insurance claim. The insurance company CSI that works with Konami is also part of the scam. You get 60 cents a pound for anything you can prove you did not get back which is NOTHING. They can take everything you have every owned and give you back under $2,000. I did not accept since they stole over $30,000 worth of belongings and I paid another $7,000 to fly to Las Vegas and rent a box truck to drive what I was able to recover back to New York.

Move size: 1 Bedroom Home Service cost: $37000

I contacted IMRG (International Moving Relocation Group) to provide moving services for my move from Los Angeles CA to Dallas TX. I was provided a quote of $2600. I was instructed to pay $1300 upon pick up and $1300 upon delivery “cash only”. I paid the initial $1300 when the movers arrived. IMRG informed me I would receive a weight slip from the DOT stating how much the truck weighed prior to loading my things. The movers loaded everything up and I asked where is the DOT weight slip, he said I’ll get it to you later. Once my things were loaded I still hadn’t received the weight slip. I had to call and email the company IMRG over the coarse of 2 weeks to obtain the weight slip. I finally got it and not surprisingly the weight slip was dated and time stamped for the same time the movers were at my house loading items. How were they at a DOT weigh station and at my house at the same time?? Not possible right. So now I know the DOT weight slip was fraudulent. Moving forward, after 3 1/2 weeks of waiting for my things to arrive to my new home, I finally got a call from a driver at 10:00p on a Saturday night telling me he’s in Texas with my belongings. I said it’s 10:00p, he said ok I’ll wait until tomorrow, but if you don’t pay to get your things I’ll take them to a storage and you’ll have also have storage fees. I set up a Monday afternoon delivery. The mover arrived and asked for the balance of $1300 + $700!!! I said my estimate was $2600 total! He said I don’t know I’m just the delivery driver. I called IMRG and they said they’d look into the matter. I have still not received a response or an answer as to why my estimate changed, nor why my weight slip was fraudulent. I advise anyone reading this. DO NOT use this company!!! Most interstate moving companies are in on this scam, they all work together. And if busted they move on and change their company name to continue the CON.

Move size: 2 Bedroom Home Service cost: $4000

RUN RUN RUN RUN RUN AWAY AS FAST AS YOU CAN! I bet you’re here because the sales guy gave you an extremely low quote and made it sound like they were the world’s premier moving company. WRONG! DO NOT FALL FOR IT!!! My sales guy was nice and made everything sound amazing, when everything went to hell it was all crickets, no response to calls, emails, nothing. He got the sale and moved on. All of their positive reviews are fake. No company gets that many reviews in such a short amount of time. I just got finished with the nightmare of 49 days without my belongings but I’m still suffering the consequences from it. First, they are a broker, NOT a moving company. So you are going to pay hundreds, or in my case $1,000+, for them to just hire some random moving company for you. And you don’t get any say in who they hire. They will hire the lowest bidder who will charge you thousands more than you were quoted, treat your stuff like garbage and take months to move it. When you call their customer service, they are extremely rude. All of them except Christine, she was amazing and I hope she moves on from this shady company. The rest are all rude, cut you off, don’t listen, take one piece of information that you say and run with it while completely ignoring the rest of your problem. Eventually they answer and then just put you on hold hoping you’ll just get tired of waiting and hang up. No manager is ever available. They offer no solutions and no help, they just say they will put in a “request” which never gets followed up on and no call will ever get returned. You have to be an absolute pain to them to try to get any answers. Do yourself a favor! Research the difference between a broker and a mover. Look up federal laws and government websites with resources on how to spot moving scams and knowing your rights. Don’t make the same mistakes I did! This is a very predatory industry. DO NOT HIRE A BROKER OR INTERSTATE MOVING COMPANY UNDER ANY CIRCUMSTANCES!

Move size: 1 Bedroom Home Service cost: $6000

My mom hired this moving company because it had supposedly good reviews and was reasonably priced. My mom was told that her price would not change unless she was over the WEIGHT. Asked by us multiple times and was told yes, based on weight. When the movers came, they measured based by VOLUME and charged her over $700 extra. After over a MONTH since having her things picked up, she finally got her stuff and 2 of her end tables were badly scratched. The customer service team was very rude when discussing the extra charges, and when told about the damages I was given a link to fill out a form- no I’m sorry to hear that or anything. Terrible company- DO NOT USE. I would give 0 stars if I could.

Move size: 1 Bedroom Home Service cost: $3000

We went through Interstate Moving & Relocation Group (IMRG), a broker, who scheduled us with an unprofessional, unresponsive, and incompetent moving company. This message does not begin to cover all the inconveniences IMRG and the moving company they assigned us have caused. It has been over 2.5 months, and we still do not have all of our belongings, and no one will give us a clear answer if or when we will ever receive them. We were not provided the name of the moving company until the week of the scheduled move. The moving company called us on Tuesday (8/9/22) and said they would arrive Wednesday (8/10/22) early morning to pack up the house and moving truck. They continued to not show at the time we were informed and rescheduled multiple times; each time they did not show up we called and were given a new arrival time. They eventually arrived at our Omaha house at around 7:00 PM on Thursday (8/11/22). We were supposed to be moved out of the house by the next morning because the buyers had a closing walk through scheduled at the house at 8:00 AM to close at 9:00 AM on Friday (8/12/22), which we had informed this moving company earlier that week. When the moving company arrived that Thursday night, they claimed the itemized list was inaccurate, which IMRG prepared, and requested an additional $13,184.49 or they would not move all of our furniture and belongings (over double the original contract price). We could not get a hold of IMRG during this time. We contacted, through the real estate agents, the buyers who then were asking for $10,000 to be taken off the sale of the house if the closing were to be pushed back or to walk from the contract for the sale of the house. We were backed into a corner. In hopes we could still be moved out in time, we moved forward with the moving company’s additional payment request. They ended leaving that night and not showing up again with moving staff until 11:15 AM the next day (8/12/22) claiming they had to pick up materials. When they did show up on Friday, they still did not have the moving materials and the foreman left for about 2 to 3 hours, returning around 2:00 PM with moving blankets and wrapping materials while the other workers started. By end of business, two trucks were fully packed up. We ended up having to put the house back on the market and sell to new buyers. The moving company arrived at our new home on September 3rd. We were told we had to sign paperwork that all of the furniture and belongings were in the two trucks before they began unloading. We refused to sign the paperwork because the trucks did not look full and wanted to see everything unloaded first before signing the documents. The moving company was reluctant but eventually instructed the movers to unload the trucks. Once the trucks were unloaded, we noticed we are missing well over a third of our furniture and belongings (multiples couches, benches, nightstands, footboards, TVs, a box spring, about 50 medium to large boxes of clothing, kitchenware, bedding, etc.). The moving company acknowledged the mistake and said they forgot a storage container and said they would deliver it to us. Since September 16th, they have stopped answering or returning our calls and texts requesting updates on the delivery. IMRG has said on multiple occasions that would call us back with updates from the moving company and never did. According to the contact, everything was supposed to have been delivered by 9/26/22. Also, the furniture and items received were damaged in transit. We have multiple photos of the poorly packed trucks and damage of our belongings. What is also frustrating is how IMRG has poorly handled this situation and not taken accountability for the moving company or position we are in as a result of their business.

Move size: 4 Bedroom Home Service cost: $23438

I wish I could give them a zero rating because our experience is terrible and appalling.

1. During my months long engagement, Mark Powers from Interstate never said once that the job is subcontracted to the Atlantic Group USA Long Distance and Out of State Movers until Atlantic showed up and my nightmare started. Atlantic movers left many things unwrapped and damaged multiple pieces of furniture including but not limited to a bed, a bookshelf, two dressers, a large TV console, an almost brand-new refrigerator. They lost a treadmill and a dresser. They threw expensive suites, dresses and coats into boxes without hanging them up like I would expect from a professional mover. Brand name shoes are tossed on top of each other like trash without any protection. The framed and glass of several arts were also broken.

2. Interstate didn't conduct an in-person evaluation to verify the amount of stuff to pack and move, even though I offered. My moving cost jumped from $14,000 to $27,000 between the initial and the final evaluation. After already paying over $5500 down payment, we had no choice but to agree on the new price. Movers from the Atlantic Group USA Long Distance and Out of State took two plus days to pack the house and held our stuff hostage and mandated us to pay 70% of the remainder cost against the 50% Interstate communicated with us all the time. Interstate didn't get back to me until the next day after we already made the cash payment.

3. Atlantic Group movers delivered our stuff a week later than scheduled without the right equipment to offload heavy items. The ramp on the truck was broken. To speed up delivery, they loaded the items onto my driveway. Then they demanded more money to move my stuff from the driveway into the garage when it started to rain, holding my items for ransom.

4. We have spent more than two months working with Interstate and the Atlantic Group via calls and email since July 2023. We have submitted multiple damage reports but have not received any apology from Atlantic Group nor any compensation.

I gave Interstate a 1 star because this company might be a decent one but the Atlantic Group they hired to handle my move sucks!

Move size: 4+ Bedroom Home Service cost: $27000