International Van Lines

Liars. Keep away. Horrible experience. I have a feeling other good reviews are fake. Sales lies to get your sale. Then they rush you to sign the contract through their online link and the contract document disappears.

I wanted the items to be there on a certain date and I planned with them from that day backwards. Now they say it may take 7-10 days more. All my stuff is with them. I'm moving from NC to CA with a 6 week old baby. Baby stuff, crib everything.
Worst people ever. I'm taking them to small claims court.

Service cost: $2350

Used IVL for my move. Moved from NYC to CA, and everything went well, so I am leaving them
a 5 star review. I would use them again and refer them. A friend of mine also used IVL and she had nothing but glowing reviews. The movers are very helpful and respectful and they made the move smooth sailing. Everything arrived on time, and there were no stolen or damaged items.You will not regret making the move with IVL, they are a well run company with great management and employees.

Service cost: $2500

Subcontractors, "Honest and True Movers", showed up at my apt. in Sacramento, CA on 8/26/17. I was immediately told that the "binding" quote from International Van Lines was not sufficient. Honest & True illegally upcharged me almost double what had been originally quoted and insisted that, if I wanted my things moved, I would have to go to the bank and get a new cashiers check. Since everything was packed and my lease was up, I did it. I had asked that delivery not occur until after 9/1/17 and was told that I could expect delivery in North Carolina 5-7 days after that. My actual delivery date was 10/12/17!! I called weekly to find out where my belongings were and was consistently told it would be in 5-7 days! Honest & True even made up places where they last tracked the load. Turns out my things didn't even leave CA until some time after 10/1/17. Now, after several request letters and unreturned phone calls, I still have not received the promised compensation for the delay. Unless I go to Florida to file a small claims suit, I am left without recourse. DO NOT USE INTERNATIONAL VAN LINES OR HONEST AND TRUE MOVERS. THEY WILL UPCHARGE YOU, LIE TO YOU AND NOT HONOR THEIR OWN CONTRACT. HORRIBLE EXPERIENCE!!

Move size: 2 Bedroom Home Service cost: $3374

International Scam Lines would be a much more appropriate name for this “company.” Their copout is they subcontracted a company to do the move, despite the fact that when I initiated the inquiry I specifically asked if they subcontracted, in an effort to avoid this insane circus I have been dealing with for over a month.
It is now day 27 that the company has had possession of my household items, clothes, and art supplies (relevant because I moved to study art therapy in graduate school, my ability to do homework is now impacted.) That’s correct, this company picked up my items on August 1, 2018 and still cannot give me an estimated arrival time. Even despite the extra move time they allotted themselves! On the moving form they ask for the first potential delivery date, in my case, I was moving from Raleigh, NC to Oakland, CA and I would be arriving in Oakland on the 7th, naturally I indicated the 8th would be the first possible delivery date. Only to find out later that he mover/ driver was poorly trained and should have told me to indicate the 8/2 was the first date so they couldn’t delay and put my items in a warehouse in Florida. That’s correct, even though I was told by the mover that my items were in route to Texas for another driver to take over the rest of the move, my things are somewhere in Florida, the opposite side of the country.
I haven’t even touched upon the fact that despite the fact that I spoke with three different people when making the reservation and gave both of my addresses (pick-up and delivery) numerous times, the movers had to call me for the pick-up address! That’s right, the forms were incomplete and missing the most vital information. It also took 1.5 hours for the movers to start loading the truck due to communication lapses with the companies. They subcontracted American Prime Lines When collecting payment, the reps from this company were great with communication, as soon as they got their money they displayed the worst customer service. I even had to inform Lakele about email etiquette. Jeremy Smith, Mike Jacobs, and Richard Gonzales are absolutely terrible in regards to customer care, none of them have been helpful.
Save yourself the money, stress and mental health and steer clear of these scammers!

Move size: Studio Service cost: $1800

The entire experience with International Van Lines was fantastic. I really appreciated the detailed phone calls to set up the move, the check in and confirmations before the move, and the amazing crew that did the move. The team were FAST, coming in an hour under projection (so under budget, too!). And they took excellent care of our belongings. I've already recommended them to friends and colleagues-- this was the best moving experience we've ever had. Thank you!

Move size: 3 Bedroom Home Service cost: $2400