International Van Lines

I contracted with this company after reading decent reviews. The day before pick-up, they informed me that I was being moved by a horrible sub-standard company (Cosmos) and IVL was not handling the move. THEY WERE JUST A BROKER, for a lousy company that picks up help off Craigslist and employs none of the people doing the move. Thousands of dollars in damage to my property and no one takes responsibility. AVOID IVL. I have moved 7 times and nothing was broken or damaged before, but then I had never used IVL before. Certainly will never again.

Move size: 2 Bedroom Home Service cost: $8900

This company charges by cubic foot and not by weight. The sub-contracted employees of this company are very nice and friendly but the company business model is: Pack each tiny item with 4 pieces of very large paper so you take up as much space as possible! Packing was incompetent from using multiple pieces of paper to wrap a used scotch tape dispenser to packing iron skillets on top of wine glasses. They cost us more dollars than expected and knew what that were doing. Charged way beyond what should have been charged but left us with no alternative but to pay, pay, pay.

Move size: 3 Bedroom Home Service cost: $17000

My move with International Van Lines (IVL) was a nightmare. Despite a two-month reservation and deposit, the company notified me just 12 hours before my scheduled move that my contract was being brokered to an incompetent and unprofessional third party that failed to deliver on IVL's commitments. (Along with abysmal reviews, the third-party company--Wayflowers Van Lines--was the subject of multiple complaints filed with the Federal Motor Carrier Safety Administration and the Better Business Bureau.) The untrained and careless crew caused costly damages to my belongings and propoerty (including a four-foot hole smashed in the drywall), and the “service” was in no way commensurate with the charges I paid. IVL's response to my complaints was condescending and hollow. The proposed settlement added insult to injury, representing a fraction of the losses I suffered. I have moved several times to/from various states and none of them comes even close to the appalling experience of this move. IVL cannot be trusted.

Move size: 2 Bedroom Home Service cost: $10000

My move was from coast to coast and the first mistake was when a secondary company showed up called Y&O movers. They asked me when I was expecting delivery and I gave them a day knowing that there is always a few days lag time from the date I gave them. They showed up at the new location one month after my asking date. I called the company almost daily to get updates and was mostly ignored. We lived for a month on the floor having to buy the basics for cooking and sleeping all over again. We had 4K sqft of furniture, many of it was irreplaceable antiques, they damaged and mangled a great many of the boxes and scratched or broke many antiques. When they finally showed up every one of the movers except the driver were not able to speak english and were clearly illegal aliens. Then after it was all over I documented all the damage and filled out the lengthy reimbursement paperwork that when added up was well into the 5 to 8 thousand range I was only offered a 100 dollar reimbursement. Very Insulting. I would not wish this company on my worst enemy. Do not use them!

Move size: 4 Bedroom Home Service cost: $27367

I’ve used IVL several time and have had good experiences in the past. My recent move was marge larger and further so I was very nervous about the process. My sales rep Justin was great! He was easy to work with and had great communication. The move was from Florida to Texas which took about a weeks time. I received all of my goods with no issues or damages. I was very pleased with the whole experience and since have referred them to friends. Moving suck and finding a good mover is essential to a good outcome. Shout out to the folks at IVL!

Move size: 3 Bedroom Home Service cost: $7500

I’ve moved a few times and it always seems to be a stressful situation. I chose IVL because of their reputation for providing a good service. I was in a time crunch and needed a fast pickup. They made it happen. They showed up on the agreed date and packed all of our stuff with precision. I would also like to thank Alex, my sales rep. He did an amazing job dealing with my million questions and getting my move set up. I was very pleased with the move. They were on time, did a great job and all of my stuff was delivered with no damage or missing items.

I have used movers in the past and I have to say that IVL has been the best so far. Make sure you request a virtual tour and speak with the right people there. It’s good to know that there are still good moving companies out there and they have my business for life.

Move size: 3 Bedroom Home Service cost: $7000

International Van Lines handled my move from New York to Miami back in early Jan of 2023. I did not have a chance to leave any feedback, but I'm happy to because it was a job well done. They sold me on a specific service, including quicker transit time, full packing, and shipping two cars. They got the job done on time and without incident. I have hired moving companies in the past and had a few good and bad experiences. My case with IVL was great! They did everything they claimed they would and even went above and beyond. They provided excellent customer service and were always quick to pick up the phone and answer all my questions. I don't plan on moving anytime in the near future, but if I do, I would hire IVL again. Also, I would like to give a huge shout-out to Daisja, Sean, and Jason, who were all very pleasant to deal with and made me feel comfortable.

Move size: 3 Bedroom Home Service cost: $8000

I thought International Van Lines did great with my move, hence the excellent star rating. The cost was good, communication great and the move itself went according to the plan. My sales agent, Veronica, was awesome, and she showed that she cared, unlike other moving companies that were pushing me for money. We received everything with nothing missing or damaged, minus a scratch on one of my dining chairs. They did reach out to fix the problem, but honestly, I did not want to deal with it. All in all, they did a great job, and we had a good experience, so I would plan on using them again.

Move size: 3 Bedroom Home Service cost: $7500

I was let down just 2 days earlier of my house move by another moving company who was even very unprofessional in the way canceled my move. Then I found international van lines. They picked up the call and understood our problem. I was so surprised that they managed to give us a schedule. Their team was fantastic! Arrived very early in the morning and very professionally and quickly packed all our belongings. The job was done within the allocated time. They are really a savior for us and we are lucky that we didn’t have to deal with the previous company. I would have no hesitation in recommending them to anyone and would definitely give them a call in my next move.

Service cost: $5120

I hired International Van Lines for their previous records and well reputation. My friend actually recommended this moving company to me for their wonderful experience. I called these guys for a quote and they offered us the best price. We confirmed the deal and made a schedule with them for the moving job.
The guys came early, planned their moving. divided into teams and started moving the stuffs. Their work strategy pleased me so much. They safely moved my bedrooms to my new house. They are safe and reliable. Thank you guys for your brilliant turnaround and wonderful service.

Service cost: $4355