International Van Lines

I used International Van Lines for a long-distance move to New York. Initially I was very nervous about the process especially considering what you read on the internet. I spent countless hours reading horror stories and vetting companies. I couldn't seem to find a moving company that maintained a decent reputation. I finally found IVL on a few consumer advocate websites which recommended them as one of the top moving companies in the U.S. Even after reading that I still checked into them. They're an actual moving company not a broker. That was the first good sign considering all the moving brokers in the industry. The guys they sent were a delight to work with. They did everything they needed to do and even went above and beyond. I am happy that I found these guys and I would recommend them to anyone that's planning a move.

Move size: 3 Bedroom Home Service cost: $3250

I am disappointed to say that the move from Illinois to Texas with International Van Lines was not a pleasant experience. In fact, if people knew how this move ended up, I doubt anyone would choose to use their services. When I researched this company, there were very favorable reviews. My representative, Glen was very attentive and helpful when he was trying to get my business and told me I could call him whenever and how often I needed to. He assured me that everything would be well taken care of and that on the other end the movers would put all of my items in the correct room and set up all of the furniture where I needed it. When this did not happen and I ran into issues, he stopped responding to me. I do not find this to be quality customer service. The original team that came to my Illinois house did a fantastic job. I could tell that they were professionals and knew what they were doing. At that point I felt confident that International Van Lines would take care of my items and get them to me safely in Texas. Getting a delivery date was difficult but I felt that it was to be expected so I was patient.
The delivery was a nightmare. Russ was the driver and told me he would me he would be at my house at 9:00 AM, when 10:00 came and went I reached out to him and he said he would be there by 11:00 AM. There were two men that moved my items into the house. I could tell right away that they were not professional movers as one fell when he was bringing my dining room table top in, fortunately he was not hurt but he dropped several things as he proceeded such as my sewing machine and a wheelbarrow full of items. They worked very hard for three hours bringing the items in. I notice as they were proceeding that many items were damaged and some were dirty. I pointed this out to Russ who did not seem to care and instructed me to just file a claim. When I asked the two men about removing the blankets and setting the furniture in place they told me that they were only being paid for three hours. I went to the driver, Russ and asked him about the set up and he assured me that it would happen. One of the workers asked him if he would be getting paid since it was over the three hour time limit, Russ said yes. The two men came back into the house and began working on setting up my broken china cabinet and thankfully setting up my bed. As they were doing so, I noticed that Russ and the moving truck were gone and when I pointed this out and asked if he was coming back the men had no idea. I texted Russ but got no response. The two men said they would stay and finish setting up my bed but then would have to leave. I paid them for their extra time but was left with all of my furniture still wrapped in the moving blankets and certainly not put in place as Glen had promised me.
I started assessing the damage and realized I had been duped into trusting International Van Lines to carefully move my belongings across the country. I am sorry that I chose this company as many of my things are gone now.

1.) One of the pedestals to my oak dining room table was damaged. The board that attaches the pedestal to the table top was snapped in half.
2.) One of my dining room chairs was damaged. The finish was ruined in several places exposing bare wood.
3.) My oak china cabinet had damage in several places and there was dirt all over it. The crown molding is torn off on one side and along the front it is just hanging there. The middle flat surface has been gouged and scratched and two of the cabinets are now missing their hardware.
4.) My dresser that was left on its side was damaged in the front, a piece of the trim was broken off.
5.) The condition of the boxes showed me that no attention was paid to the word FRAGILE written on them as many were torn all the way down and or crushed. I lost many of my dishes and glasses. (I have not opened my china yet because I am afraid of what I will find.) The dishes so for are a ceramic bowl, ceramic soup terrine, several rock glasses and ceramic plates of which cannot be replaced.
6.) The head of a lawn statue was broken off in a box clearly marked fragile.
7.) Several pieces of artwork were damaged including two charcoal drawings which cannot be replaced. Glass from their frames was shattered and then the pieces were ripped by the glass.
8.) The canvas on one of my patio chairs was ripped.
9.) My mattress was dirty even though I had wrapped it in plastic, the plastic had been ripped and no additional care was taken.

Move size: 1 Bedroom Home Service cost: $4583

This is the 2nd time I used IVL so I felt I should leave a review. I'm a military brat and have moved over 14 times in my life. Needless to say that I am no stranger to moving or working with moving companies. I've had many good and many bad experiences working with moving companies. I decided on IVL because they maintain one of the best reputation in the industry. In my opinion they're one of the best moving companies out there. My sales rep Justin was so polite, not pushy at all and told me the honest truth about all possible scenarios, good and bad. The movers were fantastic and efficient. They were on time and very professional. I was so pleased with the move that I bought them all lunch, gave them some furniture and tipped them very well. I can't say enough good stuff about these guys and would 100% use them again if needed.

Move size: 4 Bedroom Home Service cost: $6532

International Van Lines did a great job overseeing and performing my move from Salt Lake City, Utah to New York. We had them literally do everything from packing, loading, and crating. They also put everything away for us at destination which was a huge help. I've moved several time and this was one of the better experiences. I would totally use them again. If you're looking for a mover call Justin. He was very upfront, polite and did everything he promised to do.

Move size: 2 Bedroom Home Service cost: $2450

I hired IVL for a cross country move from Los Angeles to Bayshore, NY. My move consisted of a 3 bedroom home, car, and motorcycle. IVL send a dedicated truck just for my load. They also sent a five-person team who did a great job getting things wrapped and loaded promptly. I decided to self-pack my boxes to save money, but they did the rest. My salesperson Justin was excellent and getting things set up for me. Everything he said they would do they did and some. I'm in the military, and this is my 6th time working with a moving company. I have to say that IVL was one of the most professional out of all of them. I am happy to leave this review and refer them.

Move size: 3 Bedroom Home Service cost: $5678

This is the second time i've used International Van Lines, but didn't have a chance to leave a review the first time around. I hired them for a second move to NY simply based on the positive experience I had the first time around. Their movers went above and beyond my requests and I received everything with no damage. My rep Justin was really good at going over the details and being very straight forward with me. I would use again.

service cost: 2658
Size: 2 bedroom
From: CA
To: NY.

Move size: 2 Bedroom Home Service cost: $2658

I reviewed 3 moving companies and decided to choose IVL after my discussions with Alex dispatch- I shared with IVL I could only move on Friday, May 18. I received an e-mail late Thursday, May 17 from rude IVL office member stating move was changed to Sat., May 19. I was told I have no option. Movers finally called 10am Sat., May 19 they would be at my home in 15 minutes. I asked them to enter with garage code, I was picking up drinks for them. I arrived witnessing movers were loading single box truck. I was scheduled 2 trucks. Movers said no, this was a two day move with 1 truck. I said no I was told 1 day move with 2 trucks, 3 movers. What I received: a driver, young boy & gentleman, 1 box truck which had no lift. The paper work I was to sign had one truck listed with moving dates changed. I said this is false information. Driver insisted I had to pay cash. I stated I was to pay check or credit card- in thirds. The Driver immediately became hostile, and threaten to unload my furnishings to the yard; driver stated he should leave-per boss’s Sean (corporate) orders. I explained rural banks are closed past 11:30am. I was frightened. Driver called his boss Sean (corporate). Sean continued to be hostile threatening insisting I pay cash. Sean spoke to the driver on speaker-asked if the older helper could drive a second truck (which he stated he had parked at another location),he said NO! I call dispatch which I had originally planned my move with –Alex, and reported the frightening business practices. Alex called Sean (corporate) twice. Alex said it has been agreed I could pay by check as stated, and all moved on Saturday, May 19. Movers were missing for 12 hours (they reported went to truck stop to shower) returned with 1 different box truck which now had a lift. The move ended on Monday, May 21at 12:15am. I found a trash bag of beer cans in my garage, which was left for me to dispose. Noted furniture that was damaged: estimate $3,349.04. Customer service Jeremy shared they would not pay large dollars in damages. I have asked to speak with owner, Joshua Morales. They said the owner was aware-doesn’t speak to customers. They would pay $600,must sign no disclosure agreement. I’ve offered to split damages $3349.04. Dispute is $1674.50 to bring to resolution. Please be careful with whom you choose to move your belongings.

Move size: 3 Bedroom Home Service cost: $2294

International Van Lines and their team did a great job overseeing my move to Ontario, CA. My move was fairly small, but it is all I have and I wanted to go with a reputable company. They were referred to me by a friend who also had a great experience with them. The fact that I didn't pay more than the estimate or have any noticeable damage was nice. I'm not big on leaving reviews, but I wanted to spend a minute and leave some positive feedback. My account rep was Justin who was amazing.

Move size: 1 Bedroom Home Service cost: $1850

Moving is very stressful and finding the right company is not an easy task. I spent day and night researching companies and came across these guys on a few 3rd party websites. My move consisted of a 4 bedroom home with packing. Although IVL was a bit pricey I chose them based on my gut. My rep Brian was great at explaining details and he wasn't pushy at all. Other movers would call me non stop and use pressure tactics to try and win my business. I've been in sales for 20 years and can't stand high-pressure salespeople. Well, my move went fine and I got everything with no damage and no added charges. I was very pleased with their service and would use them again if needed.

Move size: 4 Bedroom Home Service cost: $4250

I used IVL back in 2017 for a move to Los Angeles. I recently had to move back to NYC and decided on IVL again. This time there was a car and piano involved in the move. They sent a crew of 5 who did a great job packing & loading my goods. My car was shipped separately and made it to the destination a bit quicker so I had to coordinate properly. My rep Justin did a great job organizing everything for me. When my good arrived I checked everything for damage. There were a couple of small scratches, but nothing major. I didn't even bother file a claim. The crew that delivered was different than the pickup crew, but they equally did a great job. Their guys are hard working, honest and appreciated the tip I left them. Just wanted to stop by and leave my feedback. Anyone can contact me with any questions about my move.

Move size: 3 Bedroom Home Service cost: $4525

I hired International Van Lines for an overseas move for my parents. The move was from Chennai, India to Austin, Texas. It was a very stressful experience trying to find a mover with this kind of knowledge. IVL came recommended by several consumer groups and maintains a good reputation so my comfort level was good with them. My sales rep Nico was very attentive to my needs and made sure all customs paperwork and documentation was done promptly. I have never worked with an international moving company before, but my experience with IVl was excellent and I would suggest them.

Move size: 3 Bedroom Home Service cost: $6500

I had a difficult time finding a mover that could deliver to New Mexico promptly without being charged a ridiculous amount of money. I received several quotes from reputable moving companies and chose IVL because they gave me comfort. Unlike the other movers, I spoke with they did not try and pressure me to provide them with a deposit. In fact, my rep Alex did the opposite. He went over all scenarios, including worst case scenario which I appreciated. The pick up took place in Seattle and the entire move process took about a week. The guys that handled my move were very professional. They were timely, dressed well, clean truck and worked their tails off. I hope I never have to experience another move in my lifetime, but if I do I would consider International Van Lines.

Move size: 3 Bedroom Home Service cost: $6525

I recently moved from Hemet, CA to Austin, TX to start a new job. It was a last minute move and I only had two days to do some research. International Van Lines was one of the suggested movers on several consumer websites so I gave them the business. I worked with a rep named Brian. Brian did a great job of getting things organized and done in a timely manner. They were able to pick up within 48 hours. Also, even with the short notice, they managed to perform very well. The crew was timely, efficient and very polite. I don't normally spend the time and leave reviews, but IVL deserves a quality rating. .

Move size: 3 Bedroom Home Service cost: $4523

International Van Lines moved me to Utah. The move consisted of a 3 bedroom home and motorcycle. Packing was included and they did a fantastic job. The crew was timely, efficient and clean. They left no debris and arranged for a cleaning crew afterward. I've never worked with a full-service mover, but I am aware of what goes on. IVL was chosen based on their reviews and knowledge. My sales rep Justin was great at organizing and explaining the details. I would use them again if needed.

Move size: 3 Bedroom Home Service cost: $4650

I’m not quite sure where to start with this review. The short version is as follows. My wife and I paid IVL
over $7,000 to move us from New Jersey to Indiana. We were told that the movers would wait to deliver
our items to the destination until we arrived a few days later. The next day, I received a call telling me
that they were going to deliver the items the following day, with or without us.
Since we were not present for the delivery, the movers were downright careless with our items. Many
hard plastic boxes were broken, and virtually all of the cardboard boxes ended up in terrible shape.
Several pieces of furniture were also destroyed.
Furthermore, the movers ignored our request to spread the items across the storage unit so that they
would be easier to access. We had arranged for a unit that was roughly twice the size that we needed in
order to make this task easier. In spite of this, the movers stacked our items haphazardly on top of each
other, with furniture piled on top of fragile items, all the while leaving half of the floor space unused.
We had to hire local movers just to rearrange our items in such a way that we could access them. Those
movers said that the way that the IVL movers had arranged our items was “scary” and felt that their
behavior was downright dangerous.
When I voiced my displeasure to the company, I was initially ignored. Once I was finally spoken to, the
manager attempted to intimidate me into accepting an appallingly small sum of “hush money.” He
assured me that their lawyers would bully us into either accepting a pitifully small settlement (and
signing an agreement preventing us from telling anyone about our horrifying experience) or take them
to court, which he assured me would be stacked against us.
My conscience prevented me from taking the deal. I felt obligated to let others know about our
horrendous experience, in the hope that future customers will be able to avoid this misery. This is not a
company that can be trusted to handle your belongings, and it is not a company with enough integrity to
fix their mistakes. Do not, under any circumstances, entrust your possessions to them.

Move size: 1 Bedroom Home Service cost: $7200

I chose IVL based on their reviews and my gut instinct. My sales rep Alex was great! He got everything set up for me last minute. The move itself was small, but it's all I got so I wanted to choose a reputable mover. They sent 3 guys to move my 2 bedroom apartment and packed everything for me. The job got done in about 5 hours and delivered to my door in FL within a couple of days. I've never worked with a mover, but my experience with IVL was great and I'd use them again. There's a lot of garbage on the internet so be careful with who you work with.

Move size: 2 Bedroom Home Service cost: $2300

DO NOT USE THIS COMPANY. THEY USE A BAIT AND SWITCH TACTIC! I booked my move with Justin a customer service rep for International van lines moving/trucking and I spoke with him four times. I listed individually every box, piece of furniture and wall art that I need moved. He assured me that he had recorded everything. He said the movers would wrap my tv and mirrors. He quoted me a price of 2883.31. He promised me that the quote he gave would not change at a later date.Me: The day before my scheduled pick up from this company I spoke with another representative Rubina who reviewed my list again. she said yes they would wrap the tvs and the mirrors and she said the lamps did not have to be boxed up. she told me my quoted price had not changed.Me: At approximately 6:00 pm the night before my move I got a new phone call from a lady Elisa that said she was a manager. She informed me that my quote was wrong and that it would increase by over 950 dollars. I asked her numerous times for her name which she refused to give me. she kept cutting me off and would not allow me to finish a sentence. she told me "nothing in this world is for free ma'am". she was the rudest customer service manager that I have ever spoken with. she told me I should have looked at my contract better. I trusted the representative justin that he had given me an accurate quote because I told him about every single item and we agreed on no more than 15 boxes. This is horribly stressful to me and I do not understand why two of their representatives told me everything was ok and this manager refuses to honor justins oral contract and his promises to me. I would have moved with a different company if I had been given the quote that this manager is giving me. I am scheduled to move tomorrow. I am closing on my house which I have to sell because I lost my job. I am moving across country to virginia.Me: Job No: M4040407 I have asked elisa to allow me to speak to the manager above her or the owner of the company. she refuses to allow me to speak with anyone else. I believe my original quote of $2,883.31 should be honored for tomorrows move. what kind of company treats its customers like this the day before a move. I ended up having to sell my brand new 3 piece sectional sofa and new stainless steel refrigerator in less than 24 hours, which of course meant I basically gave my stuff away. at the time I booked with Justin, he told me that when I called with a delivery address, my stuff would arrive in seven days. Now that I am trying to schedule delivery, the company is telling me up to 21 days of wait which will result in a second month of storage charge which is at least $300 a month. I have tried to get someone higher up to contact me about this bait and switch situation. I have been contacted by no one from this company. desiree.

Move size: 1 Bedroom Home Service cost: $3500