International Van Lines

Quoted no more than 14k for our move
From CA to GA.. ended up being OVER 3k more.. we paid more than $17,000! We were Quoted 5-7 days for things to arrive.. last on the truck and the first off.. took almost 21 days! Multiple Items were broken and we are so over trying to communicate with these liars we are not going to try and get the money to replace the broken items such as baby's crib, pottery barn end table, baby dresser leg broken off and others.. the men unloading came so tired the one slept in the truck almost the whole time and the other worked solo half the day until they called two random guys from Craigslist to come help! I asked that the beds and crib be up by 6:30 and they weren't up until 8p and they didn't have any tools or drills to help put tables and beds and tables together! Worst company to deal with!

Service cost: $17200

1. Several days/hours late for pick up and delivery.
2. Actual costs on the day of the move were 90% higher than originally quoted.
3. Rude and unprofessional after they get your money and possessions.
4. No way of accounting for possessions (items were either not numbered or the majority of the stickers fell off) .
5. High value possessions are missing and they claim not to know where they are (tools, jewelry, down bedding, etc.)
6. Extremely careless with our items, broke and damaged several furniture items and boxes.

Move size: 3 Bedroom Home Service cost: $10000

This is the worse company we have ever used.
When I contacted them I ask about the delivery time and was told it was between 1 and 5 days. Wrong it is between 1 and 21 days.
Their inventory stated 1800 cu/ft. I told them it was wrong and it would be around 2400 cu/ft. They sent a truck with a 1800 cu/ft capacity. I called and they said that a second truck had been sent and would be there within an hour. Wrong - didn't arrive until the next day.
On a long move they do not deliver directly from the pick up location to the destination, They send the load to a warehouse where it sits until they have a full load for a bigger truck. That mean that you goods are loaded twice and unloaded twice by two different movers. This results double the chance of damages.
Damages: 2 dinning room chairs with the arms broken off.
Dinning table with a big mar on the surface.
Oak kitchen table with broken back.
Queen Ann sewing cabinet with broken leg.
Grand Father clock with broken let.
Head board and 2 side rails for full bed missing.
25 boxes missing.
When you call the agent handling your move they will not answer the phone and will not return calls.
Never use this company.

Move size: 3 Bedroom Home Service cost: $8000

While the move was on time and the crew in Chicago was professional and good, the delivery crew was really sub-par. The delivery crew was out of Houston, according to the truck driver. The driver was fairly sketchy and smirked at many questions (where is the hardware for the dining table?). Somewhere between the pickup and delivery, all the hardware needed to put my dining table and bed frames together went missing. In one instance, I saw hardware taped to the outside of a mattress pad, retrieved it and put together a small side table, so that must be what they did to all the hardware. But I called the driver back after realizing all the hardware was missing, and he insisted the pads didn't have these items. While this wasn't a big loss financially, it really was a huge hassle going to purchase all the necessary hardware to put beds together the first night here. Worse, the delivery crew looked to be under age, very thin, didn't speak English well and obviously couldn't read the boxes. I had marked FRAGILE and THIS SIDE UP on boxes of China and glassware. One of the kids rolled one of these boxes down the ramp, shattering some of my china. I stopped him and told him not to roll any of the boxes down. He also rammed a door open, causing a dent in a newly painted wall, so I had to tell him not to do that. No one paid attention to the markings on the box (marked on EACH SIDE) as to the location the box should go to. So watching and managing three people deliver things was very difficult and I wound up removing boxes from one room to put them in another. Lastly, there was a LOT of small dings, scratches, damaged legs, etc. on furniture. My new dining table had a gash in the corner, an antique dresser had a large gash in the front, two dressers were missing drawer pulls (how did that happen?) . I think all boxes were delivered, and am glad that I made my own list of the box numbers and contents while I was packing (I HIGHLY RECOMMEND YOU HAVE YOUR OWN LIST, as this is the 5th move in 10 years across the country, and I have always before had things stolen from me.. all different van lines, some insurance claims ensued.) I am glad that with this lack of quality in delivery and handling I wasn't left even worse off, but moving is stressful and seeing your things get dings and scratches is really hard to deal with. I think the Company is potentially using underage kids, and this should be investigated. Those two kids, one from Louisville KY and one who couldn't speak English could not have been more than 16 years old, so I felt like I was complicit in using child labor. And these kids weren't trained properly.

Move size: 2 Bedroom Home Service cost: $7000

The pick up process was fine. It was a good experience until they had our stuff. I called a couple times after about a week and a half asking for an estimate and they kept brushing me off. Finally after 3 weeks, they said it would be dispatched the following week and would take another 7-10 days which would put it after the estimate they promised me. I tried calling and leaving voicemails to try and have it delivered earlier but they never picked up or answered. I would not recommend at all, go with another company.

Move size: 1 Bedroom Home Service cost: $2400

International Scam Lines would be a much more appropriate name for this “company.” Their copout is they subcontracted a company to do the move, despite the fact that when I initiated the inquiry I specifically asked if they subcontracted, in an effort to avoid this insane circus I have been dealing with for over a month.
It is now day 27 that the company has had possession of my household items, clothes, and art supplies (relevant because I moved to study art therapy in graduate school, my ability to do homework is now impacted.) That’s correct, this company picked up my items on August 1, 2018 and still cannot give me an estimated arrival time. Even despite the extra move time they allotted themselves! On the moving form they ask for the first potential delivery date, in my case, I was moving from Raleigh, NC to Oakland, CA and I would be arriving in Oakland on the 7th, naturally I indicated the 8th would be the first possible delivery date. Only to find out later that he mover/ driver was poorly trained and should have told me to indicate the 8/2 was the first date so they couldn’t delay and put my items in a warehouse in Florida. That’s correct, even though I was told by the mover that my items were in route to Texas for another driver to take over the rest of the move, my things are somewhere in Florida, the opposite side of the country.
I haven’t even touched upon the fact that despite the fact that I spoke with three different people when making the reservation and gave both of my addresses (pick-up and delivery) numerous times, the movers had to call me for the pick-up address! That’s right, the forms were incomplete and missing the most vital information. It also took 1.5 hours for the movers to start loading the truck due to communication lapses with the companies. They subcontracted American Prime Lines When collecting payment, the reps from this company were great with communication, as soon as they got their money they displayed the worst customer service. I even had to inform Lakele about email etiquette. Jeremy Smith, Mike Jacobs, and Richard Gonzales are absolutely terrible in regards to customer care, none of them have been helpful.
Save yourself the money, stress and mental health and steer clear of these scammers!

Move size: Studio Service cost: $1800

The entire experience with International Van Lines was fantastic. I really appreciated the detailed phone calls to set up the move, the check in and confirmations before the move, and the amazing crew that did the move. The team were FAST, coming in an hour under projection (so under budget, too!). And they took excellent care of our belongings. I've already recommended them to friends and colleagues-- this was the best moving experience we've ever had. Thank you!

Move size: 3 Bedroom Home Service cost: $2400

WORST MOVING COMPANY EVER and we've moved a lot!! IVL mixed up our short term delivery, required cash they never mentioned up front (who doesn’t take a debit/credit card for thousands of dollars?), lost the last storage unit and tried to tell us we received everything until they finally located it, then it didn’t arrive until 2 MONTHS later after they found it, lousy customer service throughout and never took us seriously, and lastly, they broke thousands of dollars worth of stuff and didn’t reimburse us for anything - our $1500 patio table wasn't even unloaded from the truck because it was so damaged!! Did I mention they refused to reimburse us for anything?? I can’t express how bad this company is! We gave them every chance to make things right and they flat refused to do anything! For the $17,500 we paid, they did not even meet our very minimum expectations!! RUN from IVL and don't look back!!

Move size: 4 Bedroom Home Service cost: $17500

Moving is never fun. International Van Lines make it the best experience it could have been for us. I had to call into the office several times before the move and was met with the greatest of customer service. Our crews were punctual, pleasant, professional and helpful. These guys have a hard job and never complained and had a positive attitude. They made this move better than we ever could have expected. Thank you so much and when you are planning your move, I would ask for this crew. You won't regret it!

Move size: 3 Bedroom Home Service cost: $3100

The Two movers who came to move our stuff. . They let us know when they were on their way and arrived punctually and after doing a walk around they got to work and cleared the place out. They were fast and efficient and knew what they were doing despite the variety of furniture and boxes to pack away. They also had the supplies and equipment they needed on hand so they handled everything in stride. The whole experience was surprisingly pleasant on our side. I'd definitely grab them again if we have need for more movers. I did not get their packing Service so I cannot comment on that service.

Move size: 3 Bedroom Home Service cost: $2900

Please DO NOT hire them for your move. In short: The initial quote given to me was $1900. On the day of pick-up, it was increased to $2,200. On the delivery day, they are asking for another $300. They sub-contract with other companies, whose people are rude and unprofessional.

Full details:
I hired them for one bedroom apartment move from San Francisco to Texas. The only heavy item that I had was one queen bed, mattress, and recliners. I finalized the deal with Michael Jacobs for $1900. Pick-up date was June 28th, 8:00AM and drop-off date was July 7th. To begin with they came at 2:00PM. For packing; they will put just one dish and tonns of paper to increase the number of boxes. When I told them it is not so expensive and its fine to pack without so much paper, the packer kept saying they will be held liable in the end therefore, he has to pack this way.
Then, the driver who came to pick our stuff, named Moses, changed the quote to $2,200 EXCLUDING recliners as they were not on the inventory list given to him. Please note that the initial quote was $1,900 with recliners. I told him that I would like to speak with ‘Mike’ as I finalized the deal with him and recliners were supposed to be in the inventory. He said, " Mike is not the boss, I am. So either we take your stuff in $2,200 or leave. You decide". He was so rude. I still called to speak with Mike. Because of the different time zone, their office was closed and I could not speak to Mike. Since I was flying out the next day, I had no choice but to agree with Moses. So from $1900, I agreed to pay $2,200 without recliners. My stuff never came on July 7th. I have been contacting Mike all these days asking about my stuff. My emails and phone calls are always answered by someone else but not Mike.

Finally, today on July 18th my stuff arrived. They have a different driver now and he is asking for another $300. The reason given is his trailer can't come inside the community because of tree branches. I can't believe it. I saw 53 feet trailer day before yesterday in our community. When I told him the same, he said he doesn't know about that but he can't do it. I told him that I would like to speak to Mike. He made me speak with Moses who was rude again. He was yelling at me and said "if the driver can't do it he can't do it. You have to pay" I told him I won't pay anything extra now. He asked his driver to leave.

I called and left a voicemail for Mike Jacobs. Emailed him as well. Waiting to hear from him.
Maybe I have to pay in the end because they have my stuff but hopefully, others can prevent themselves from being ripped off by this company.

Move size: 1 Bedroom Home Service cost: $2200

I hired IVL for a move from San Francisco to Houston for a 3 bedroom house. When I initially started looking for moving companies I was very nervous about the process. I've read countless negative reviews about the moving industry as a whole so I spent days doing research. I found IVL on a couple of 3rd party websites which stated that they were ranked in the top 3 moving companies in the nation. Well I must say that they did a great job for me. Not only would I use them again I would recommend them to anyone looking for a moving company. I had no damage, over charges or any issues for that matter. I can see why their ratings are so high.

Move size: 3 Bedroom Home Service cost: $4525

My family used IVL back in 2014 for a move to Texas. Now we're moving back home to SC and needed to find another moving company. We called IVL because they provided such a good service the first time around. The same rep is still there so we called him (Brian). He was quick to respond and get a crew out to pack us up. The second move went just as good as the first one so we're happy to leave this review

service cost: $2500
Size: 2 bedroom.

Move size: 2 Bedroom Home Service cost: $2500

I hired IVL back in 2014 for a move from NY to TX. I recently moved back to NY and hired IVL again. I actually dealt with the same rep that originally handled my move which was nice (Justin). It's a good sign when someone is with a company for many years. Anyhow, the crew did a fantastic job. They worked really hard to make sure everything was properly packed, loaded and nothing was uncovered. They spent about 8 hours packing up my 3 bedroom house. The foreman (John) was so polite and helpful. This is not the first time I had to work with a moving company. I worked with IVL before and several other companies in the past. IVL was the better of the few. I wanted to spend a couple minutes and leave the a review because they deserve it. I would work with them again and recommend them to anyone looking for a moving company.  .

Move size: 3 Bedroom Home Service cost: $4250

I recently moved to Springfield, CO from Austin, TX and contracted with IVL to handle the entire move. My move consisted of a 3 bedroom hours + 2 cars that needed to be shipped. Since my company was paying for the move I decided to have IVL do everything from the packing, loading and crating a few pieces of furniture. The crew from IVL that showed us were excellent. They spent pretty much the whole day working and did a fine job. I made sure to tip the movers very well as well as buy them lunch. Since we had a full truck load it took about 4 days to get to the destination in Springfield where they did the off loading. The guys there were different then the pick up crew, but did an amazing job. They made sure to clean up all the boxes, assemble furniture and even put away my dishes and clothes. I was very impressed with the outcome of the move that I decided to get them on the vendor list with my company. This is a 5 star moving company and I would most certainly use them again if I had to hire a moving company. I would also like to mention that my sales rep Justin was amazing so if you need a mover call him directly.

Move size: 3 Bedroom Home Service cost: $5260

International Van Lines turned out to be a great choice for my family. We literally spent 3 weeks doing research for our move from Houston to LA. The number 1 reason we picked IVL is because of their reviews and the fact that they could provide us with all of the services we needed. This was for a 4 bedroom home, 2 cars and a motorcycle. Since this was a fairly large move I wanted to make sure we picked someone good that was not going to rip us off or damage our goods. With that said we're reasonable people and understand that damage can occur when moving. The crew came out and went to work. They busted their butts to make sure we were happy with the job and everything was protected and insured. We received our goods about 3 weeks later and everything was fine. They place our stuff where it needed to go and we ended up with no damaged items. I've never worked with a moving company before, but I would use IVL again if I had to move. I wanted to tale my time to leave this review because most people only leave negative feedback. I give them 5 stars over and over.

Move size: 4 Bedroom Home Service cost: $4785

I move from Baytown, TX to Chicago, IL. I chose IVL based on their online reputation. They were also mentioned on a couple of consumer websites as being a top rated moving company. My move consisted of a 4 bedroom house which also required full packing, loading and crating of an antique dresser. The move took about 6 hours from start to finish. The guys worked really hard and did a great job making sure my things were protected. The delivery to IL took about a week. Everything was received just fine and with no damage so I am happy with the experience.

Move size: 3 Bedroom Home Service cost: $3258

I used International Van Lines for a local move in FL. My move was not to complicated, but like everyone I wanted to have a good experience. I had several companies come by and do an on sight survey. IVL was in the middle as far as cost. I went with them because of their reviews and the rep Justin was great! Movers did a fine job getting everything packed and delivered in a timely manner. I hope I don't have to move anytime soon, but I would use them again if I have to.

Move size: 2 Bedroom Home Service cost: $1750