International Van Lines

The Two movers who came to move our stuff. . They let us know when they were on their way and arrived punctually and after doing a walk around they got to work and cleared the place out. They were fast and efficient and knew what they were doing despite the variety of furniture and boxes to pack away. They also had the supplies and equipment they needed on hand so they handled everything in stride. The whole experience was surprisingly pleasant on our side. I'd definitely grab them again if we have need for more movers. I did not get their packing Service so I cannot comment on that service.

Move size: 3 Bedroom Home Service cost: $2900

Please DO NOT hire them for your move. In short: The initial quote given to me was $1900. On the day of pick-up, it was increased to $2,200. On the delivery day, they are asking for another $300. They sub-contract with other companies, whose people are rude and unprofessional.

Full details:
I hired them for one bedroom apartment move from San Francisco to Texas. The only heavy item that I had was one queen bed, mattress, and recliners. I finalized the deal with Michael Jacobs for $1900. Pick-up date was June 28th, 8:00AM and drop-off date was July 7th. To begin with they came at 2:00PM. For packing; they will put just one dish and tonns of paper to increase the number of boxes. When I told them it is not so expensive and its fine to pack without so much paper, the packer kept saying they will be held liable in the end therefore, he has to pack this way.
Then, the driver who came to pick our stuff, named Moses, changed the quote to $2,200 EXCLUDING recliners as they were not on the inventory list given to him. Please note that the initial quote was $1,900 with recliners. I told him that I would like to speak with ‘Mike’ as I finalized the deal with him and recliners were supposed to be in the inventory. He said, " Mike is not the boss, I am. So either we take your stuff in $2,200 or leave. You decide". He was so rude. I still called to speak with Mike. Because of the different time zone, their office was closed and I could not speak to Mike. Since I was flying out the next day, I had no choice but to agree with Moses. So from $1900, I agreed to pay $2,200 without recliners. My stuff never came on July 7th. I have been contacting Mike all these days asking about my stuff. My emails and phone calls are always answered by someone else but not Mike.

Finally, today on July 18th my stuff arrived. They have a different driver now and he is asking for another $300. The reason given is his trailer can't come inside the community because of tree branches. I can't believe it. I saw 53 feet trailer day before yesterday in our community. When I told him the same, he said he doesn't know about that but he can't do it. I told him that I would like to speak to Mike. He made me speak with Moses who was rude again. He was yelling at me and said "if the driver can't do it he can't do it. You have to pay" I told him I won't pay anything extra now. He asked his driver to leave.

I called and left a voicemail for Mike Jacobs. Emailed him as well. Waiting to hear from him.
Maybe I have to pay in the end because they have my stuff but hopefully, others can prevent themselves from being ripped off by this company.

Move size: 1 Bedroom Home Service cost: $2200

I hired IVL for a cross country move from Los Angeles to Bayshore, NY. My move consisted of a 3 bedroom home, car, and motorcycle. IVL send a dedicated truck just for my load. They also sent a five-person team who did a great job getting things wrapped and loaded promptly. I decided to self-pack my boxes to save money, but they did the rest. My salesperson Justin was excellent and getting things set up for me. Everything he said they would do they did and some. I'm in the military, and this is my 6th time working with a moving company. I have to say that IVL was one of the most professional out of all of them. I am happy to leave this review and refer them.

Move size: 3 Bedroom Home Service cost: $5678

This is the second time i've used International Van Lines, but didn't have a chance to leave a review the first time around. I hired them for a second move to NY simply based on the positive experience I had the first time around. Their movers went above and beyond my requests and I received everything with no damage. My rep Justin was really good at going over the details and being very straight forward with me. I would use again.

service cost: 2658
Size: 2 bedroom
From: CA
To: NY.

Move size: 2 Bedroom Home Service cost: $2658

I reviewed 3 moving companies and decided to choose IVL after my discussions with Alex dispatch- I shared with IVL I could only move on Friday, May 18. I received an e-mail late Thursday, May 17 from rude IVL office member stating move was changed to Sat., May 19. I was told I have no option. Movers finally called 10am Sat., May 19 they would be at my home in 15 minutes. I asked them to enter with garage code, I was picking up drinks for them. I arrived witnessing movers were loading single box truck. I was scheduled 2 trucks. Movers said no, this was a two day move with 1 truck. I said no I was told 1 day move with 2 trucks, 3 movers. What I received: a driver, young boy & gentleman, 1 box truck which had no lift. The paper work I was to sign had one truck listed with moving dates changed. I said this is false information. Driver insisted I had to pay cash. I stated I was to pay check or credit card- in thirds. The Driver immediately became hostile, and threaten to unload my furnishings to the yard; driver stated he should leave-per boss’s Sean (corporate) orders. I explained rural banks are closed past 11:30am. I was frightened. Driver called his boss Sean (corporate). Sean continued to be hostile threatening insisting I pay cash. Sean spoke to the driver on speaker-asked if the older helper could drive a second truck (which he stated he had parked at another location),he said NO! I call dispatch which I had originally planned my move with –Alex, and reported the frightening business practices. Alex called Sean (corporate) twice. Alex said it has been agreed I could pay by check as stated, and all moved on Saturday, May 19. Movers were missing for 12 hours (they reported went to truck stop to shower) returned with 1 different box truck which now had a lift. The move ended on Monday, May 21at 12:15am. I found a trash bag of beer cans in my garage, which was left for me to dispose. Noted furniture that was damaged: estimate $3,349.04. Customer service Jeremy shared they would not pay large dollars in damages. I have asked to speak with owner, Joshua Morales. They said the owner was aware-doesn’t speak to customers. They would pay $600,must sign no disclosure agreement. I’ve offered to split damages $3349.04. Dispute is $1674.50 to bring to resolution. Please be careful with whom you choose to move your belongings.

Move size: 3 Bedroom Home Service cost: $2294

International Van Lines and their team did a great job overseeing my move to Ontario, CA. My move was fairly small, but it is all I have and I wanted to go with a reputable company. They were referred to me by a friend who also had a great experience with them. The fact that I didn't pay more than the estimate or have any noticeable damage was nice. I'm not big on leaving reviews, but I wanted to spend a minute and leave some positive feedback. My account rep was Justin who was amazing.

Move size: 1 Bedroom Home Service cost: $1850

Moving is very stressful and finding the right company is not an easy task. I spent day and night researching companies and came across these guys on a few 3rd party websites. My move consisted of a 4 bedroom home with packing. Although IVL was a bit pricey I chose them based on my gut. My rep Brian was great at explaining details and he wasn't pushy at all. Other movers would call me non stop and use pressure tactics to try and win my business. I've been in sales for 20 years and can't stand high-pressure salespeople. Well, my move went fine and I got everything with no damage and no added charges. I was very pleased with their service and would use them again if needed.

Move size: 4 Bedroom Home Service cost: $4250

From day one to the end everything went wrong . First after paying a down payment my correspondant  Paula left the company and it took me several calls to reach somebody else.We tried to set up  a pick up date  and it has been nothing  but confusion and the truck who got lost on his way to our house  arrived there three hours after the moving crew had left.The following day while loading the truck the movers broke a very valuable old marble  in spite of the fact that they had been warned of the extreme fragility of the piece .After being told to be more careful the movers went on strike for more than two hours.Finally they complet the loading and the truck left . In France the correspondent of IVL asked for more money (1,175 euros) demanding immediate payment or delivery will not take place . Unpleasant people  arrogant anf finally they arrived at the place of delivey at 4PM while the truck was there a 2PM.   They started tu unload on the sidewalk and left everything under the rain which started to fall.At 11PM  that is  9 hours after the schedule time of delivery I had to tell them to go home and to leave behind the door of the appartment what ever was left. At this time I don't know exactly what has been broken besides the marble which was reported broken to IVL and a table ancient of great value .The queen size bed  also was damaged and three  lamp shades The nightmare is over.

Service cost: $11500

It was a fantastic service at a very competitive price. Arrived early in the morning and expertly packed everything and loaded all our stuff into the truck. Reached our destination before the agreed time and unloaded everything exactly where we wanted and also helped put together dismantled furniture. I would recommend International van lines to anyone. Service was friendly and amenable. The packing materials they provided were very protective and good quality, so we received everything unharmed. A complete and full service!

Service cost: $3895

Do not use this company. This company was quick to respond with a quote for my move and that was where the customer service stopped. My salesman Ryan (he should be called Lie'n Ryan) would not give me a correct answer to when my items would be delivered. He promised delivery many times for many different days which were all lies. It turns out he couldn't deliver on any of those days because my stuff was still in Michigan while I waited in Florida. My wife was in Florida 3 days after our household items were picked up and Ryan said delivery would be 5-7 days after pickup. That never happened. My customer service rep was George. He never returned a phone call and was useless on my move. The guys who picked up and packed the truck were great, Simon and his partner took great care of all items during packing. The delivery guys led my Emberto were polite and also took great care of my stuff. Emberto contacted me when he was going to be an hour later that he projected. The pickup and delivery guys were the best part of the experience. Customer service would place me on indefinite hold and not call me back as they said they would. I was told by Emberto that my stuff sat in a warehouse in Michigan because he was told that I did not want delivery for over two weeks which could not be further from the truth. My wife flew to Florida to be there for delivery ASAP. My items weren't delivered for 9 days past when promised by Ryan. Two boxes were missing on delivery which seemed impossible because all my boxes had large yellow stickers on them with my name, address and phone number. One was a Karaoke machine in its original box unused.

Service cost: $9000

I hired International Van Lines to help me on my recent move. It wasn't a very far move, as I was relocating within the same city, however they were still very professional.

The three man time arrived on time and were friendly and presented themselves well.

I was impressed with the care they took in disassembling our bedroom furniture and reassembling at our new home.

Nothing was damaged.

I'd definitely recommend International Van Lines.

Service cost: $600

My parents were in search of a moving company and hired IVL for their move from Florida to Los Angeles. My parents are bit on the older side so I took it upon myself to research and lock in a company for them. I've never personally moved before so it was quite scary looking for a mover. There is an overwhelming amount of conflicting information on the internet about different moving companies. The main reason I chose IVL is because the sales person (Justin) was not a salesman, in fact he told me the brutal honest truth about moving and the possibilities of damage, delays etc. It was nice hearing the truth because most companies offered me guarantees, but had such bad reviews so it didn't add up.

IVL came in and packed all of their personal good and furniture. The movers were on time and very polite. The best part dealing with IVL is I did not pay any hidden charges or surprise fees, in fact my final invoice went down by $32.50 for bringing a tad bit less then expected. The crew that did the delivery was different from the pick up crew, but they were just as good. The whole move itself took about 12 days from pick up to delivery.

My parents have some minor scratches, but nothing worth filing a claim over. IVL offered us some compensation but we refused it because it was minor and really not a big deal. I'm relieved that I'm one of the lucky ones to find a good mover and I would highly recommend internation van lines.

Service cost: $3200

The move started smoothly with great guys packing everything. However, after being told specifically that my belongings would NOT be put into storage, they were. I was also told they would be delivered on a Thursday but instead were subcontracted to another company who delivered them at 6:30pm on Monday. Not only were they reckless, throwing boxes everywhere, but they were slow. We finally told them to leave at 1:00am after they got furniture in the house and put back together. All the boxes were still in the garage. I paid for proper delivery but ended up having to do much of the work myself. When I tried to reach someone, I got no where. Wasn't until I started complaining on social media sites that someone contacted me. Too late. There are much better movers out there. Use them; not International.

Service cost: $7000

1. International Van Lines more than doubled price of the move on moving day! I had repeatedly asked, verbally and in writing, for them to make sure the estimate was accurate, as I did not believe they were including enough boxes. I was told, in writing, that as I had paid for a full pack, "the number of boxes did not matter." That was a lie, obviously, given they more than doubled the price when it was too late for me to find another mover. They had based the estimate on the furniture only, according to the driver.
2. Very poor packing done by company (missed entire silverware drawer and entire linen cupboard, plus packed poorly in general). I have found 5 broken things thus far and am only about 2/3 through unpacking.
3. Packers did not mark boxes as to what room they came out of, so it has made unpacking more difficult than necessary. This is despite them using boxes with a list on the side, where they only had to check mark a box for the right room.
4. Driver was grouchy and did not honor what had been said (in writing via email) by company. He was upset the packing took longer than he had expected.
5. Driver did not have the most recent estimate from company, so was clearly upset that he did not realize he needed to use wardrobe boxes (did not want to believe me until I showed him the most recent estimate).
6. Mover kept my belongings in Virginia for 3 weeks before even getting them started across country. Though they promised delivery in 7-21 days, it took them 4 weeks to deliver.
7. Mover promised they would not sub-contract out the move, but that is exactly what they did (another lie). The driver who delivered my belongings told me he did not work for IVL.
8. Because they will not tell you until one or two days ahead, and because IVL held on to my belongings for 3 weeks before they even started driving them across country, I was forced to cancel a long scheduled weekend trip.
9. This was truly the worst moving experience of my life and I have moved across the country several times, so have a lot of experience with moving companies.

Service cost: $4325

We used MVL for our move from FL to Brooklyn, NY. We chose MVL simply because they provided the best quote and seem to have a good reputation. My sales rep Ben was very easy to work with. He did a great job explaining the process and provided us with a "binding quote". Their movers were very polite and professional. We packed the majority of our own goods, but had MVL pack fragiles. We rec'd our goods about 1 week later with no damages. I've read a lot of horror stories on the internet so I am happy I was one of the lucky ones to come across a reputable moving company. They get 5 stars from me and I would use them again.

Service cost: $2000

I worked with the IVL branch out of FL. They handled my move from FL to Alabama and did a great job. I chose IVL simply because they were the most responsive and easy to work with. Their cost would also pretty reasonable. They were a bit more expensive the a couple of other companies I was looking at, but i've been burned in the past so I didn't want to take a risk. I'm happy to know they have a location out of Chicago. I just referred them to my parent who are also moving to Alabama. They have not been picked up yet so I will update this review once the move is completed. I think they deserve 5 stars and I would use them again. if you call their office speak with Justin.

Service cost: $2500

I just want to write this review want me to take time to appreciate you guys because my first time moving and I had no idea what to really do you wish company to really go with so I had put my phone number in the calling log the movie companies call me and it was getting a little frustrating because a lot of them sounded convincing but I knew that some of them were good companies so I decided to go with this one and it ended up being just a fantastic move and they treating me professionally and good they did not take advantage of me it was absolutely a great experience and I appreciate it and I just want to thank you guys very much.

Service cost: $6000