International Van Lines

This company is sloppy, irresponsible and unprofessional when they made mistakes. They use unethical tactic to take advantage of their customers.

Reference#1308565

This is a misadventure that I had to endure in shipping my personal items from Bloomington, Indiana to Bangkok, Thailand. This is a door to door move. The sales person [NAME EDIT] was apparently nice at first, but disappeared when things went wrong! Furthermore, this company denied responsibility for all mistakes caused by their own employee failure. Instead they blame their own customer.

-The mishap began when potential added fees were heavily obscured from the initial quotation of 7,435 dollar(email on Nov 3rd). This was done so the cost would appear to be lower. Right from the moment the deposit is made, IVL consistently added more questionable charges. On top of the initial quotation, I was charged at least 478 USD..Every delays, mistakes, and responsibility are pushed to me.

-Then another big mistake happened: The shipment arrived at the wrong province/city. Instruction and quotation is based on shipment arriving at port PAT in Bangkok. But the shipment arrives at port BMT in a different city/province called Samutprakarn. They are geographically different..This is very unprofessional because the exact port and city have been emphasized both verbally and in writing right from the beginning on November 1st and 2nd 2016. This shows this company couldn't follow simple instruction. This resulted in additional transportation fee of 682 USD.

-Other facts: This company never gives advance notification on upcoming payments. They would simply threaten to delay shipment if the money were not paid right at the moment of notice. For example, I suddenly had to pay 6,530 without any prior warnings! They would also take advantage of payment situation by adding 2% late fee that accumulates daily! (Pretty sure it's illegal to do that)..

-Any promise means nothing: the general manager [NAME EDIT] appeared to be understanding and proposed some compensations. Once the phone was hung up, he backed out of his proposal. After a 2 week communication, through email, I was offered a meager the compensation amounts fluctuated from USD 682 to 341 to 300 and 150 USD even though I lost 1,160.84 USD due to their tactics, mistakes, and irresponsibility. Then he suddenly threatened that he will not pay unless I sign a "special contract" not to tell anyone about the bad experience I had. (Feb 9th) So I can confirm that stories from other reviews/complaints were true!

As of today, IVL has not hold their end of the bargain, and has not compensated anything that they offered themselves.

Initial quotation: 7,435 USD
Final amount that I paid due to their dishonesty: 8,595.84 USD
Difference: 1160.84 USD.

Move size: 2 Bedroom Home Service cost: $8595

Liars. Keep away. Horrible experience. I have a feeling other good reviews are fake. Sales lies to get your sale. Then they rush you to sign the contract through their online link and the contract document disappears.

I wanted the items to be there on a certain date and I planned with them from that day backwards. Now they say it may take 7-10 days more. All my stuff is with them. I'm moving from NC to CA with a 6 week old baby. Baby stuff, crib everything.
Worst people ever. I'm taking them to small claims court.

Service cost: $2350

Used IVL for my move. Moved from NYC to CA, and everything went well, so I am leaving them
a 5 star review. I would use them again and refer them. A friend of mine also used IVL and she had nothing but glowing reviews. The movers are very helpful and respectful and they made the move smooth sailing. Everything arrived on time, and there were no stolen or damaged items.You will not regret making the move with IVL, they are a well run company with great management and employees.

Service cost: $2500

Subcontractors, "Honest and True Movers", showed up at my apt. in Sacramento, CA on 8/26/17. I was immediately told that the "binding" quote from International Van Lines was not sufficient. Honest & True illegally upcharged me almost double what had been originally quoted and insisted that, if I wanted my things moved, I would have to go to the bank and get a new cashiers check. Since everything was packed and my lease was up, I did it. I had asked that delivery not occur until after 9/1/17 and was told that I could expect delivery in North Carolina 5-7 days after that. My actual delivery date was 10/12/17!! I called weekly to find out where my belongings were and was consistently told it would be in 5-7 days! Honest & True even made up places where they last tracked the load. Turns out my things didn't even leave CA until some time after 10/1/17. Now, after several request letters and unreturned phone calls, I still have not received the promised compensation for the delay. Unless I go to Florida to file a small claims suit, I am left without recourse. DO NOT USE INTERNATIONAL VAN LINES OR HONEST AND TRUE MOVERS. THEY WILL UPCHARGE YOU, LIE TO YOU AND NOT HONOR THEIR OWN CONTRACT. HORRIBLE EXPERIENCE!!

Move size: 2 Bedroom Home Service cost: $3374

International Scam Lines would be a much more appropriate name for this “company.” Their copout is they subcontracted a company to do the move, despite the fact that when I initiated the inquiry I specifically asked if they subcontracted, in an effort to avoid this insane circus I have been dealing with for over a month.
It is now day 27 that the company has had possession of my household items, clothes, and art supplies (relevant because I moved to study art therapy in graduate school, my ability to do homework is now impacted.) That’s correct, this company picked up my items on August 1, 2018 and still cannot give me an estimated arrival time. Even despite the extra move time they allotted themselves! On the moving form they ask for the first potential delivery date, in my case, I was moving from Raleigh, NC to Oakland, CA and I would be arriving in Oakland on the 7th, naturally I indicated the 8th would be the first possible delivery date. Only to find out later that he mover/ driver was poorly trained and should have told me to indicate the 8/2 was the first date so they couldn’t delay and put my items in a warehouse in Florida. That’s correct, even though I was told by the mover that my items were in route to Texas for another driver to take over the rest of the move, my things are somewhere in Florida, the opposite side of the country.
I haven’t even touched upon the fact that despite the fact that I spoke with three different people when making the reservation and gave both of my addresses (pick-up and delivery) numerous times, the movers had to call me for the pick-up address! That’s right, the forms were incomplete and missing the most vital information. It also took 1.5 hours for the movers to start loading the truck due to communication lapses with the companies. They subcontracted American Prime Lines When collecting payment, the reps from this company were great with communication, as soon as they got their money they displayed the worst customer service. I even had to inform Lakele about email etiquette. Jeremy Smith, Mike Jacobs, and Richard Gonzales are absolutely terrible in regards to customer care, none of them have been helpful.
Save yourself the money, stress and mental health and steer clear of these scammers!

Move size: Studio Service cost: $1800

The entire experience with International Van Lines was fantastic. I really appreciated the detailed phone calls to set up the move, the check in and confirmations before the move, and the amazing crew that did the move. The team were FAST, coming in an hour under projection (so under budget, too!). And they took excellent care of our belongings. I've already recommended them to friends and colleagues-- this was the best moving experience we've ever had. Thank you!

Move size: 3 Bedroom Home Service cost: $2400

WORST MOVING COMPANY EVER and we've moved a lot!! IVL mixed up our short term delivery, required cash they never mentioned up front (who doesn’t take a debit/credit card for thousands of dollars?), lost the last storage unit and tried to tell us we received everything until they finally located it, then it didn’t arrive until 2 MONTHS later after they found it, lousy customer service throughout and never took us seriously, and lastly, they broke thousands of dollars worth of stuff and didn’t reimburse us for anything - our $1500 patio table wasn't even unloaded from the truck because it was so damaged!! Did I mention they refused to reimburse us for anything?? I can’t express how bad this company is! We gave them every chance to make things right and they flat refused to do anything! For the $17,500 we paid, they did not even meet our very minimum expectations!! RUN from IVL and don't look back!!

Move size: 4 Bedroom Home Service cost: $17500

Moving is never fun. International Van Lines make it the best experience it could have been for us. I had to call into the office several times before the move and was met with the greatest of customer service. Our crews were punctual, pleasant, professional and helpful. These guys have a hard job and never complained and had a positive attitude. They made this move better than we ever could have expected. Thank you so much and when you are planning your move, I would ask for this crew. You won't regret it!

Move size: 3 Bedroom Home Service cost: $3100

The Two movers who came to move our stuff. . They let us know when they were on their way and arrived punctually and after doing a walk around they got to work and cleared the place out. They were fast and efficient and knew what they were doing despite the variety of furniture and boxes to pack away. They also had the supplies and equipment they needed on hand so they handled everything in stride. The whole experience was surprisingly pleasant on our side. I'd definitely grab them again if we have need for more movers. I did not get their packing Service so I cannot comment on that service.

Move size: 3 Bedroom Home Service cost: $2900

Please DO NOT hire them for your move. In short: The initial quote given to me was $1900. On the day of pick-up, it was increased to $2,200. On the delivery day, they are asking for another $300. They sub-contract with other companies, whose people are rude and unprofessional.

Full details:
I hired them for one bedroom apartment move from San Francisco to Texas. The only heavy item that I had was one queen bed, mattress, and recliners. I finalized the deal with Michael Jacobs for $1900. Pick-up date was June 28th, 8:00AM and drop-off date was July 7th. To begin with they came at 2:00PM. For packing; they will put just one dish and tonns of paper to increase the number of boxes. When I told them it is not so expensive and its fine to pack without so much paper, the packer kept saying they will be held liable in the end therefore, he has to pack this way.
Then, the driver who came to pick our stuff, named Moses, changed the quote to $2,200 EXCLUDING recliners as they were not on the inventory list given to him. Please note that the initial quote was $1,900 with recliners. I told him that I would like to speak with ‘Mike’ as I finalized the deal with him and recliners were supposed to be in the inventory. He said, " Mike is not the boss, I am. So either we take your stuff in $2,200 or leave. You decide". He was so rude. I still called to speak with Mike. Because of the different time zone, their office was closed and I could not speak to Mike. Since I was flying out the next day, I had no choice but to agree with Moses. So from $1900, I agreed to pay $2,200 without recliners. My stuff never came on July 7th. I have been contacting Mike all these days asking about my stuff. My emails and phone calls are always answered by someone else but not Mike.

Finally, today on July 18th my stuff arrived. They have a different driver now and he is asking for another $300. The reason given is his trailer can't come inside the community because of tree branches. I can't believe it. I saw 53 feet trailer day before yesterday in our community. When I told him the same, he said he doesn't know about that but he can't do it. I told him that I would like to speak to Mike. He made me speak with Moses who was rude again. He was yelling at me and said "if the driver can't do it he can't do it. You have to pay" I told him I won't pay anything extra now. He asked his driver to leave.

I called and left a voicemail for Mike Jacobs. Emailed him as well. Waiting to hear from him.
Maybe I have to pay in the end because they have my stuff but hopefully, others can prevent themselves from being ripped off by this company.

Move size: 1 Bedroom Home Service cost: $2200

From day one to the end everything went wrong . First after paying a down payment my correspondant  Paula left the company and it took me several calls to reach somebody else.We tried to set up  a pick up date  and it has been nothing  but confusion and the truck who got lost on his way to our house  arrived there three hours after the moving crew had left.The following day while loading the truck the movers broke a very valuable old marble  in spite of the fact that they had been warned of the extreme fragility of the piece .After being told to be more careful the movers went on strike for more than two hours.Finally they complet the loading and the truck left . In France the correspondent of IVL asked for more money (1,175 euros) demanding immediate payment or delivery will not take place . Unpleasant people  arrogant anf finally they arrived at the place of delivey at 4PM while the truck was there a 2PM.   They started tu unload on the sidewalk and left everything under the rain which started to fall.At 11PM  that is  9 hours after the schedule time of delivery I had to tell them to go home and to leave behind the door of the appartment what ever was left. At this time I don't know exactly what has been broken besides the marble which was reported broken to IVL and a table ancient of great value .The queen size bed  also was damaged and three  lamp shades The nightmare is over.

Service cost: $11500

It was a fantastic service at a very competitive price. Arrived early in the morning and expertly packed everything and loaded all our stuff into the truck. Reached our destination before the agreed time and unloaded everything exactly where we wanted and also helped put together dismantled furniture. I would recommend International van lines to anyone. Service was friendly and amenable. The packing materials they provided were very protective and good quality, so we received everything unharmed. A complete and full service!

Service cost: $3895

Do not use this company. This company was quick to respond with a quote for my move and that was where the customer service stopped. My salesman Ryan (he should be called Lie'n Ryan) would not give me a correct answer to when my items would be delivered. He promised delivery many times for many different days which were all lies. It turns out he couldn't deliver on any of those days because my stuff was still in Michigan while I waited in Florida. My wife was in Florida 3 days after our household items were picked up and Ryan said delivery would be 5-7 days after pickup. That never happened. My customer service rep was George. He never returned a phone call and was useless on my move. The guys who picked up and packed the truck were great, Simon and his partner took great care of all items during packing. The delivery guys led my Emberto were polite and also took great care of my stuff. Emberto contacted me when he was going to be an hour later that he projected. The pickup and delivery guys were the best part of the experience. Customer service would place me on indefinite hold and not call me back as they said they would. I was told by Emberto that my stuff sat in a warehouse in Michigan because he was told that I did not want delivery for over two weeks which could not be further from the truth. My wife flew to Florida to be there for delivery ASAP. My items weren't delivered for 9 days past when promised by Ryan. Two boxes were missing on delivery which seemed impossible because all my boxes had large yellow stickers on them with my name, address and phone number. One was a Karaoke machine in its original box unused.

Service cost: $9000

I hired International Van Lines to help me on my recent move. It wasn't a very far move, as I was relocating within the same city, however they were still very professional.

The three man time arrived on time and were friendly and presented themselves well.

I was impressed with the care they took in disassembling our bedroom furniture and reassembling at our new home.

Nothing was damaged.

I'd definitely recommend International Van Lines.

Service cost: $600

My parents were in search of a moving company and hired IVL for their move from Florida to Los Angeles. My parents are bit on the older side so I took it upon myself to research and lock in a company for them. I've never personally moved before so it was quite scary looking for a mover. There is an overwhelming amount of conflicting information on the internet about different moving companies. The main reason I chose IVL is because the sales person (Justin) was not a salesman, in fact he told me the brutal honest truth about moving and the possibilities of damage, delays etc. It was nice hearing the truth because most companies offered me guarantees, but had such bad reviews so it didn't add up.

IVL came in and packed all of their personal good and furniture. The movers were on time and very polite. The best part dealing with IVL is I did not pay any hidden charges or surprise fees, in fact my final invoice went down by $32.50 for bringing a tad bit less then expected. The crew that did the delivery was different from the pick up crew, but they were just as good. The whole move itself took about 12 days from pick up to delivery.

My parents have some minor scratches, but nothing worth filing a claim over. IVL offered us some compensation but we refused it because it was minor and really not a big deal. I'm relieved that I'm one of the lucky ones to find a good mover and I would highly recommend internation van lines.

Service cost: $3200

The move started smoothly with great guys packing everything. However, after being told specifically that my belongings would NOT be put into storage, they were. I was also told they would be delivered on a Thursday but instead were subcontracted to another company who delivered them at 6:30pm on Monday. Not only were they reckless, throwing boxes everywhere, but they were slow. We finally told them to leave at 1:00am after they got furniture in the house and put back together. All the boxes were still in the garage. I paid for proper delivery but ended up having to do much of the work myself. When I tried to reach someone, I got no where. Wasn't until I started complaining on social media sites that someone contacted me. Too late. There are much better movers out there. Use them; not International.

Service cost: $7000

1. International Van Lines more than doubled price of the move on moving day! I had repeatedly asked, verbally and in writing, for them to make sure the estimate was accurate, as I did not believe they were including enough boxes. I was told, in writing, that as I had paid for a full pack, "the number of boxes did not matter." That was a lie, obviously, given they more than doubled the price when it was too late for me to find another mover. They had based the estimate on the furniture only, according to the driver.
2. Very poor packing done by company (missed entire silverware drawer and entire linen cupboard, plus packed poorly in general). I have found 5 broken things thus far and am only about 2/3 through unpacking.
3. Packers did not mark boxes as to what room they came out of, so it has made unpacking more difficult than necessary. This is despite them using boxes with a list on the side, where they only had to check mark a box for the right room.
4. Driver was grouchy and did not honor what had been said (in writing via email) by company. He was upset the packing took longer than he had expected.
5. Driver did not have the most recent estimate from company, so was clearly upset that he did not realize he needed to use wardrobe boxes (did not want to believe me until I showed him the most recent estimate).
6. Mover kept my belongings in Virginia for 3 weeks before even getting them started across country. Though they promised delivery in 7-21 days, it took them 4 weeks to deliver.
7. Mover promised they would not sub-contract out the move, but that is exactly what they did (another lie). The driver who delivered my belongings told me he did not work for IVL.
8. Because they will not tell you until one or two days ahead, and because IVL held on to my belongings for 3 weeks before they even started driving them across country, I was forced to cancel a long scheduled weekend trip.
9. This was truly the worst moving experience of my life and I have moved across the country several times, so have a lot of experience with moving companies.

Service cost: $4325

We used MVL for our move from FL to Brooklyn, NY. We chose MVL simply because they provided the best quote and seem to have a good reputation. My sales rep Ben was very easy to work with. He did a great job explaining the process and provided us with a "binding quote". Their movers were very polite and professional. We packed the majority of our own goods, but had MVL pack fragiles. We rec'd our goods about 1 week later with no damages. I've read a lot of horror stories on the internet so I am happy I was one of the lucky ones to come across a reputable moving company. They get 5 stars from me and I would use them again.

Service cost: $2000

I worked with the IVL branch out of FL. They handled my move from FL to Alabama and did a great job. I chose IVL simply because they were the most responsive and easy to work with. Their cost would also pretty reasonable. They were a bit more expensive the a couple of other companies I was looking at, but i've been burned in the past so I didn't want to take a risk. I'm happy to know they have a location out of Chicago. I just referred them to my parent who are also moving to Alabama. They have not been picked up yet so I will update this review once the move is completed. I think they deserve 5 stars and I would use them again. if you call their office speak with Justin.

Service cost: $2500