International Van Lines

I have yet to receive my shipment but at this moment I am extremely nervous. I too saw all the great reviews online for this company on multiple sites. I contacted them via the web and received a call back immediately. I spoke with Lisa Catalno and Justin Davis. They were so responsive until after I made the reservation, communication decreased significantly. On my scheduled move date, they showed up in a U-Haul truck and not IVL truck. They hired day laborers to assist with the move. The driver tried many fast talking tactics. I was told that my binding estimate was incorrect and that I had more merchandise. The driver laughed at the 7 day delivery time frame that I had been told over the phone by Justin Davis. The workers were aggressive in moving things, literally dragged washing machine down the steps and I had to constantly remind them to be more careful.

Immediately that day, I emailed Lisa and Justin about my concerns. I was more concerned with the issues regarding delivery and the driver stating that my estimate was wrong. I did not want any surprises when merchandise was delivered.

Lisa assured me that I would not have any unjust charges. Jason Morgan from dispatch was brought into the conversation regarding time frame. He constantly told me that he would provide followup but never did and I had to constantly followup with him. I was told 2 time frames and right now it is the day before the end of the time frame and I have heard nothing. You pretty much only have email contact, because they stop responding to telephone calls. I am worried that this company may not be up to the standards reflected in these reviews and I am hoping I get my furniture soon and it is not severely damaged.

6/26/2017 Update: It has now been over 15 days since my pickup. Today after following up with Jason Morgan in dispatch, I was informed that my stuff did not fit into the shipment trailer to Texas and he is still trying to find out more information and will get with me tomorrow. I can guarantee you 100% that he will not follow up freely and I will have to follow up with him.

Move size: 1 Bedroom Home Service cost: $2100

I moved from Nashville to Pittsburgh in June and used International Van Lines for the move. When they gave me the initial estimate of the moving cost based on all items, they quoted me around $3,000. When the mover came to load up in Nashville, unfortunately I was not there but my real-estate agent was there to give them access to the condo. They changed the terms and added additional costs about $2,000. My agent, not knowing the details, signed off for the move. The International Van Lines should have notified me via email and phone. They had a frequent communications when giving me the quote but nothing at this point. This is just the beginning of the problems. When I asked them to give me the arrival date, there was no answer on the date but just told me that they will call few days in advance. No one called and on Sunday morning, I get a call when I was at the church service. It was from the driver saying that he is at my Pittsburgh apartment ready to unload. I had to hurry to get to the apartment to let him in. There was only the driver and no helper. He started unloading and then gave me the bill of $3,000 (balance of what I paid for deposit and to the loader in Nashville). Also told me it had to be cash. First of all, I didn't realize the moving cost has changed from $3,000 to $5,000 and also didn't know about the balance having to be paid in cash! Who has that kind of cash on Sunday? someone from the moving company called and said if we don't pay cash, they will take all furniture and charge for storage and re-delivery fee. It is basically a blackmail! Frantically I gathered cash from friends and etc. to give the driver to unload. Now one piece of furniture was missing and there were damages in 4 furniture items. When I contacted the International Van Lines, they said they are willing to pay me $150 if I sign a non-disclosure agreement. Meaning I cannot talk about this move. I refused and I am pursuing to get paid for damages at least. Terrible company to deal with. Do not use them! You will regret it big time!!

Move size: 2 Bedroom Home Service cost: $5082

My move was in March 2017. I began writing a review a month ago, but it raised my blood pressure so high I had to stop. Karen at International Van Lines had told me to leave all items in drawers, buffet and desk, but when the movers came they unloaded all the stuff from this furniture into boxes. Some items we did not want moved, were moved, and some items we wanted moved were left out. Overall I was mostly satisfied with the staff and it moved along swiftly. They brought their own lunches and water. The helpers were professional and friendly. Fast Forward to destination. Company had assured me a guaranteed move date, as I was moving into a retirement home and had family who had taken time off from work available to help me at the arrival Promise was for a Monday, movers did not arrive until Saturday, the following week, which is a low staff day for the retirement home. I had stressed the Monday move-in date with Karen because of the availability of staff in the retirement facility on the phone and she said that because I was arranging this move well ahead (11/28/2016) of the moving date (4 months) that the arrival date for that Monday would not be a problem. Driver, Horacio, called me the Thursday before scheduled arrival date, saying he was not sure if he would make it on Monday, but he would do his best. Friday he called and said he was in Virginia but still could not promise to be there by Monday. By Sunday he was making it sound like he had no control; the company was doing this to him, he was sick of it too, he planned on quitting after he was done with this. Horacio said that he would have been on time but that the company made him go back to Florida when he was in Virginia, in order to pick up another load. On arrival Horacio immediately asked for another $450 for the distance from elevator to my door and also the elevator fee. I showed him the contract and told him that the elevator fee was paid. He also asked for more money than stated on my contract. He tried to argue about that but eventually he found an email that corroborated the amount I was given by the company. By now, at the beginning of moving in all my stuff, I was already stressed to the hill with this unpleasant, argumentative person. I witnessed Horacio with his hand in a drawer with money (dollars) in it. He put it back when I caught him. Several of my furniture items were nicked, including a fine antique desk, which was badly damaged, which he tried to fix, by drilling holes on the bottom, inserting screws to hold the broken pieces together. One of the dowels was broken off and un fixable. He did not disclose that the piece was damaged until I did a close up and discovered the broken areas. He initially refused to put my bed back together properly. When I got very angry de did it, with an unpleasant attitude. The two helper were professional and friendly, they were most cooperative. Many items, such as a large mirror, were not unpacked as was sated on the contract. When I discovered this I was afraid to bring it up with Horacio and I was looking forward to having him out of my space. This was the worst move I have ever experienced. I am deeply disappointed with International Van Lines for allowing a person like Horacio to work for them and intimidate their customer, as I felt intimidated.

Move size: 3 Bedroom Home Service cost: $5000

This company doesn't even deserve a one-star rating. Horrible customer service all around! Stay far away! They claim to be the best and are far from it! When they showed up at our house they brought to small of a truck and we had to get rid of a lot of our stuff or pay an additional $1500 to "Fit" it. The guy who was in charge of our move threatened my husband that he would leave all of our sh* and leave because he was pissed that we were so frustrated! Unprofessional! The other guys assisting him came up to us to tell us what you know what he was, they weren't wrong, but also unprofessional! Then we were told our stuff was being stored in a state where it wasn't. Once we got them to our new house to unload, they broke our tv, bed, lamp and a ton of other stuff. We have been in the house for over a month now and we have yet to hear back from their claims manager Steve Newland. Have sent multiple emails and voicemails and nothing! Stay away! Trust me!

Move size: 4 Bedroom Home Service cost: $5400

I'll admit, I was a bit hesitant to move my furniture over state lines with all of the horror stories I'd heard - but I quickly realized that renting a u-haul with a 5 month old and a large dog was out of the question.

I did a LOT of research, and was surprised to find that literally every company had SOME bad reviews. That was a bummer, because I was imagining myself finding a company with a perfect reputation - but then I realized, perfect isn't realistic. You can't make everyone happy, mistakes do sometimes happen, and some things just can't be avoided, which is why I chose International.

Their customer service and realistic tone helped me to rationalize the fact that if something out of the ordinary were to happen during my transport, I would want it to be with a company that was honest and straightforward with me from the get-go. They were upfront in explaining that they, above all, provide friendly and reliable service, at all costs necessary. I am a realist, and I don't like things to be sugar coated, so that right there sounded like an offer I couldn't pass up.

I am now pleased to report that although they gave me a fair expectation of the process, I received my belongings on time, and in the same condition I left them in. I think everyone can admit that accident's 'can' happen, but what's most important is finding someone you can rely on to avoid those accidents, when possible.

I very much hope that I won't need to move, ever, ever again.. however if I do, I wouldn't hesitate to call International again.

Move size: 2 Bedroom Home Service cost: $4800

Used IVL for my move from New York to Los Angeles. The movers that showed up to handle packing
did a great job making sure all of our personal items were packed properly. I also had them crate my piano.
The piano was my biggest concern because it had been damaged in the past by another moving company.
The foreman (John) made sure the crating was done properly and I rec'd all my items with no damage.

The entire move took about 2+ weeks from pick up to delivery. One gripe that I had was the delivery date.
The driver showed up 1 day later then expected, but I understand that stuff happens. The crew upon delivery
was different then the crew on pick up, but did an equally good job. I only had one insurance claim on
my glass coffee table, but IVL handled that outside of insurance. All in all the experience was good.

I've moved over 7 times and this was in the top 3 of my moves. I would highly recommend IVL and I would
use them again.

Service cost: $4652

This company is sloppy, irresponsible and unprofessional when they made mistakes. They use unethical tactic to take advantage of their customers.

Reference#1308565

This is a misadventure that I had to endure in shipping my personal items from Bloomington, Indiana to Bangkok, Thailand. This is a door to door move. The sales person [NAME EDIT] was apparently nice at first, but disappeared when things went wrong! Furthermore, this company denied responsibility for all mistakes caused by their own employee failure. Instead they blame their own customer.

-The mishap began when potential added fees were heavily obscured from the initial quotation of 7,435 dollar(email on Nov 3rd). This was done so the cost would appear to be lower. Right from the moment the deposit is made, IVL consistently added more questionable charges. On top of the initial quotation, I was charged at least 478 USD..Every delays, mistakes, and responsibility are pushed to me.

-Then another big mistake happened: The shipment arrived at the wrong province/city. Instruction and quotation is based on shipment arriving at port PAT in Bangkok. But the shipment arrives at port BMT in a different city/province called Samutprakarn. They are geographically different..This is very unprofessional because the exact port and city have been emphasized both verbally and in writing right from the beginning on November 1st and 2nd 2016. This shows this company couldn't follow simple instruction. This resulted in additional transportation fee of 682 USD.

-Other facts: This company never gives advance notification on upcoming payments. They would simply threaten to delay shipment if the money were not paid right at the moment of notice. For example, I suddenly had to pay 6,530 without any prior warnings! They would also take advantage of payment situation by adding 2% late fee that accumulates daily! (Pretty sure it's illegal to do that)..

-Any promise means nothing: the general manager [NAME EDIT] appeared to be understanding and proposed some compensations. Once the phone was hung up, he backed out of his proposal. After a 2 week communication, through email, I was offered a meager the compensation amounts fluctuated from USD 682 to 341 to 300 and 150 USD even though I lost 1,160.84 USD due to their tactics, mistakes, and irresponsibility. Then he suddenly threatened that he will not pay unless I sign a "special contract" not to tell anyone about the bad experience I had. (Feb 9th) So I can confirm that stories from other reviews/complaints were true!

As of today, IVL has not hold their end of the bargain, and has not compensated anything that they offered themselves.

Initial quotation: 7,435 USD
Final amount that I paid due to their dishonesty: 8,595.84 USD
Difference: 1160.84 USD.

Move size: 2 Bedroom Home Service cost: $8595

Liars. Keep away. Horrible experience. I have a feeling other good reviews are fake. Sales lies to get your sale. Then they rush you to sign the contract through their online link and the contract document disappears.

I wanted the items to be there on a certain date and I planned with them from that day backwards. Now they say it may take 7-10 days more. All my stuff is with them. I'm moving from NC to CA with a 6 week old baby. Baby stuff, crib everything.
Worst people ever. I'm taking them to small claims court.

Service cost: $2350

Used IVL for my move. Moved from NYC to CA, and everything went well, so I am leaving them
a 5 star review. I would use them again and refer them. A friend of mine also used IVL and she had nothing but glowing reviews. The movers are very helpful and respectful and they made the move smooth sailing. Everything arrived on time, and there were no stolen or damaged items.You will not regret making the move with IVL, they are a well run company with great management and employees.

Service cost: $2500

Subcontractors, "Honest and True Movers", showed up at my apt. in Sacramento, CA on 8/26/17. I was immediately told that the "binding" quote from International Van Lines was not sufficient. Honest & True illegally upcharged me almost double what had been originally quoted and insisted that, if I wanted my things moved, I would have to go to the bank and get a new cashiers check. Since everything was packed and my lease was up, I did it. I had asked that delivery not occur until after 9/1/17 and was told that I could expect delivery in North Carolina 5-7 days after that. My actual delivery date was 10/12/17!! I called weekly to find out where my belongings were and was consistently told it would be in 5-7 days! Honest & True even made up places where they last tracked the load. Turns out my things didn't even leave CA until some time after 10/1/17. Now, after several request letters and unreturned phone calls, I still have not received the promised compensation for the delay. Unless I go to Florida to file a small claims suit, I am left without recourse. DO NOT USE INTERNATIONAL VAN LINES OR HONEST AND TRUE MOVERS. THEY WILL UPCHARGE YOU, LIE TO YOU AND NOT HONOR THEIR OWN CONTRACT. HORRIBLE EXPERIENCE!!

Move size: 2 Bedroom Home Service cost: $3374

I was let down just 2 days earlier of my house move by another moving company who was even very unprofessional in the way canceled my move. Then I found international van lines. They picked up the call and understood our problem. I was so surprised that they managed to give us a schedule. Their team was fantastic! Arrived very early in the morning and very professionally and quickly packed all our belongings. The job was done within the allocated time. They are really a savior for us and we are lucky that we didn’t have to deal with the previous company. I would have no hesitation in recommending them to anyone and would definitely give them a call in my next move.

Service cost: $5120

I hired International Van Lines for their previous records and well reputation. My friend actually recommended this moving company to me for their wonderful experience. I called these guys for a quote and they offered us the best price. We confirmed the deal and made a schedule with them for the moving job.
The guys came early, planned their moving. divided into teams and started moving the stuffs. Their work strategy pleased me so much. They safely moved my bedrooms to my new house. They are safe and reliable. Thank you guys for your brilliant turnaround and wonderful service.

Service cost: $4355

It was a fantastic service at a very competitive price. Arrived early in the morning and expertly packed everything and loaded all our stuff into the truck. Reached our destination before the agreed time and unloaded everything exactly where we wanted and also helped put together dismantled furniture. I would recommend International van lines to anyone. Service was friendly and amenable. The packing materials they provided were very protective and good quality, so we received everything unharmed. A complete and full service!

Service cost: $3895

Do not use this company. This company was quick to respond with a quote for my move and that was where the customer service stopped. My salesman Ryan (he should be called Lie'n Ryan) would not give me a correct answer to when my items would be delivered. He promised delivery many times for many different days which were all lies. It turns out he couldn't deliver on any of those days because my stuff was still in Michigan while I waited in Florida. My wife was in Florida 3 days after our household items were picked up and Ryan said delivery would be 5-7 days after pickup. That never happened. My customer service rep was George. He never returned a phone call and was useless on my move. The guys who picked up and packed the truck were great, Simon and his partner took great care of all items during packing. The delivery guys led my Emberto were polite and also took great care of my stuff. Emberto contacted me when he was going to be an hour later that he projected. The pickup and delivery guys were the best part of the experience. Customer service would place me on indefinite hold and not call me back as they said they would. I was told by Emberto that my stuff sat in a warehouse in Michigan because he was told that I did not want delivery for over two weeks which could not be further from the truth. My wife flew to Florida to be there for delivery ASAP. My items weren't delivered for 9 days past when promised by Ryan. Two boxes were missing on delivery which seemed impossible because all my boxes had large yellow stickers on them with my name, address and phone number. One was a Karaoke machine in its original box unused.

Service cost: $9000

I hired International Van Lines to help me on my recent move. It wasn't a very far move, as I was relocating within the same city, however they were still very professional.

The three man time arrived on time and were friendly and presented themselves well.

I was impressed with the care they took in disassembling our bedroom furniture and reassembling at our new home.

Nothing was damaged.

I'd definitely recommend International Van Lines.

Service cost: $600

My parents were in search of a moving company and hired IVL for their move from Florida to Los Angeles. My parents are bit on the older side so I took it upon myself to research and lock in a company for them. I've never personally moved before so it was quite scary looking for a mover. There is an overwhelming amount of conflicting information on the internet about different moving companies. The main reason I chose IVL is because the sales person (Justin) was not a salesman, in fact he told me the brutal honest truth about moving and the possibilities of damage, delays etc. It was nice hearing the truth because most companies offered me guarantees, but had such bad reviews so it didn't add up.

IVL came in and packed all of their personal good and furniture. The movers were on time and very polite. The best part dealing with IVL is I did not pay any hidden charges or surprise fees, in fact my final invoice went down by $32.50 for bringing a tad bit less then expected. The crew that did the delivery was different from the pick up crew, but they were just as good. The whole move itself took about 12 days from pick up to delivery.

My parents have some minor scratches, but nothing worth filing a claim over. IVL offered us some compensation but we refused it because it was minor and really not a big deal. I'm relieved that I'm one of the lucky ones to find a good mover and I would highly recommend internation van lines.

Service cost: $3200

The move started smoothly with great guys packing everything. However, after being told specifically that my belongings would NOT be put into storage, they were. I was also told they would be delivered on a Thursday but instead were subcontracted to another company who delivered them at 6:30pm on Monday. Not only were they reckless, throwing boxes everywhere, but they were slow. We finally told them to leave at 1:00am after they got furniture in the house and put back together. All the boxes were still in the garage. I paid for proper delivery but ended up having to do much of the work myself. When I tried to reach someone, I got no where. Wasn't until I started complaining on social media sites that someone contacted me. Too late. There are much better movers out there. Use them; not International.

Service cost: $7000

1. International Van Lines more than doubled price of the move on moving day! I had repeatedly asked, verbally and in writing, for them to make sure the estimate was accurate, as I did not believe they were including enough boxes. I was told, in writing, that as I had paid for a full pack, "the number of boxes did not matter." That was a lie, obviously, given they more than doubled the price when it was too late for me to find another mover. They had based the estimate on the furniture only, according to the driver.
2. Very poor packing done by company (missed entire silverware drawer and entire linen cupboard, plus packed poorly in general). I have found 5 broken things thus far and am only about 2/3 through unpacking.
3. Packers did not mark boxes as to what room they came out of, so it has made unpacking more difficult than necessary. This is despite them using boxes with a list on the side, where they only had to check mark a box for the right room.
4. Driver was grouchy and did not honor what had been said (in writing via email) by company. He was upset the packing took longer than he had expected.
5. Driver did not have the most recent estimate from company, so was clearly upset that he did not realize he needed to use wardrobe boxes (did not want to believe me until I showed him the most recent estimate).
6. Mover kept my belongings in Virginia for 3 weeks before even getting them started across country. Though they promised delivery in 7-21 days, it took them 4 weeks to deliver.
7. Mover promised they would not sub-contract out the move, but that is exactly what they did (another lie). The driver who delivered my belongings told me he did not work for IVL.
8. Because they will not tell you until one or two days ahead, and because IVL held on to my belongings for 3 weeks before they even started driving them across country, I was forced to cancel a long scheduled weekend trip.
9. This was truly the worst moving experience of my life and I have moved across the country several times, so have a lot of experience with moving companies.

Service cost: $4325

We used MVL for our move from FL to Brooklyn, NY. We chose MVL simply because they provided the best quote and seem to have a good reputation. My sales rep Ben was very easy to work with. He did a great job explaining the process and provided us with a "binding quote". Their movers were very polite and professional. We packed the majority of our own goods, but had MVL pack fragiles. We rec'd our goods about 1 week later with no damages. I've read a lot of horror stories on the internet so I am happy I was one of the lucky ones to come across a reputable moving company. They get 5 stars from me and I would use them again.

Service cost: $2000

I worked with the IVL branch out of FL. They handled my move from FL to Alabama and did a great job. I chose IVL simply because they were the most responsive and easy to work with. Their cost would also pretty reasonable. They were a bit more expensive the a couple of other companies I was looking at, but i've been burned in the past so I didn't want to take a risk. I'm happy to know they have a location out of Chicago. I just referred them to my parent who are also moving to Alabama. They have not been picked up yet so I will update this review once the move is completed. I think they deserve 5 stars and I would use them again. if you call their office speak with Justin.

Service cost: $2500

I just want to write this review want me to take time to appreciate you guys because my first time moving and I had no idea what to really do you wish company to really go with so I had put my phone number in the calling log the movie companies call me and it was getting a little frustrating because a lot of them sounded convincing but I knew that some of them were good companies so I decided to go with this one and it ended up being just a fantastic move and they treating me professionally and good they did not take advantage of me it was absolutely a great experience and I appreciate it and I just want to thank you guys very much.

Service cost: $6000