International Van Lines

While the move was on time and the crew in Chicago was professional and good, the delivery crew was really sub-par. The delivery crew was out of Houston, according to the truck driver. The driver was fairly sketchy and smirked at many questions (where is the hardware for the dining table?). Somewhere between the pickup and delivery, all the hardware needed to put my dining table and bed frames together went missing. In one instance, I saw hardware taped to the outside of a mattress pad, retrieved it and put together a small side table, so that must be what they did to all the hardware. But I called the driver back after realizing all the hardware was missing, and he insisted the pads didn't have these items. While this wasn't a big loss financially, it really was a huge hassle going to purchase all the necessary hardware to put beds together the first night here. Worse, the delivery crew looked to be under age, very thin, didn't speak English well and obviously couldn't read the boxes. I had marked FRAGILE and THIS SIDE UP on boxes of China and glassware. One of the kids rolled one of these boxes down the ramp, shattering some of my china. I stopped him and told him not to roll any of the boxes down. He also rammed a door open, causing a dent in a newly painted wall, so I had to tell him not to do that. No one paid attention to the markings on the box (marked on EACH SIDE) as to the location the box should go to. So watching and managing three people deliver things was very difficult and I wound up removing boxes from one room to put them in another. Lastly, there was a LOT of small dings, scratches, damaged legs, etc. on furniture. My new dining table had a gash in the corner, an antique dresser had a large gash in the front, two dressers were missing drawer pulls (how did that happen?) . I think all boxes were delivered, and am glad that I made my own list of the box numbers and contents while I was packing (I HIGHLY RECOMMEND YOU HAVE YOUR OWN LIST, as this is the 5th move in 10 years across the country, and I have always before had things stolen from me.. all different van lines, some insurance claims ensued.) I am glad that with this lack of quality in delivery and handling I wasn't left even worse off, but moving is stressful and seeing your things get dings and scratches is really hard to deal with. I think the Company is potentially using underage kids, and this should be investigated. Those two kids, one from Louisville KY and one who couldn't speak English could not have been more than 16 years old, so I felt like I was complicit in using child labor. And these kids weren't trained properly.

Move size: 2 Bedroom Home Service cost: $7000

The pick up process was fine. It was a good experience until they had our stuff. I called a couple times after about a week and a half asking for an estimate and they kept brushing me off. Finally after 3 weeks, they said it would be dispatched the following week and would take another 7-10 days which would put it after the estimate they promised me. I tried calling and leaving voicemails to try and have it delivered earlier but they never picked up or answered. I would not recommend at all, go with another company.

Move size: 1 Bedroom Home Service cost: $2400

I hired IVL for a move from San Francisco to Houston for a 3 bedroom house. When I initially started looking for moving companies I was very nervous about the process. I've read countless negative reviews about the moving industry as a whole so I spent days doing research. I found IVL on a couple of 3rd party websites which stated that they were ranked in the top 3 moving companies in the nation. Well I must say that they did a great job for me. Not only would I use them again I would recommend them to anyone looking for a moving company. I had no damage, over charges or any issues for that matter. I can see why their ratings are so high.

Move size: 3 Bedroom Home Service cost: $4525

My family used IVL back in 2014 for a move to Texas. Now we're moving back home to SC and needed to find another moving company. We called IVL because they provided such a good service the first time around. The same rep is still there so we called him (Brian). He was quick to respond and get a crew out to pack us up. The second move went just as good as the first one so we're happy to leave this review

service cost: $2500
Size: 2 bedroom.

Move size: 2 Bedroom Home Service cost: $2500

I hired IVL back in 2014 for a move from NY to TX. I recently moved back to NY and hired IVL again. I actually dealt with the same rep that originally handled my move which was nice (Justin). It's a good sign when someone is with a company for many years. Anyhow, the crew did a fantastic job. They worked really hard to make sure everything was properly packed, loaded and nothing was uncovered. They spent about 8 hours packing up my 3 bedroom house. The foreman (John) was so polite and helpful. This is not the first time I had to work with a moving company. I worked with IVL before and several other companies in the past. IVL was the better of the few. I wanted to spend a couple minutes and leave the a review because they deserve it. I would work with them again and recommend them to anyone looking for a moving company.  .

Move size: 3 Bedroom Home Service cost: $4250

I recently moved to Springfield, CO from Austin, TX and contracted with IVL to handle the entire move. My move consisted of a 3 bedroom hours + 2 cars that needed to be shipped. Since my company was paying for the move I decided to have IVL do everything from the packing, loading and crating a few pieces of furniture. The crew from IVL that showed us were excellent. They spent pretty much the whole day working and did a fine job. I made sure to tip the movers very well as well as buy them lunch. Since we had a full truck load it took about 4 days to get to the destination in Springfield where they did the off loading. The guys there were different then the pick up crew, but did an amazing job. They made sure to clean up all the boxes, assemble furniture and even put away my dishes and clothes. I was very impressed with the outcome of the move that I decided to get them on the vendor list with my company. This is a 5 star moving company and I would most certainly use them again if I had to hire a moving company. I would also like to mention that my sales rep Justin was amazing so if you need a mover call him directly.

Move size: 3 Bedroom Home Service cost: $5260

International Van Lines turned out to be a great choice for my family. We literally spent 3 weeks doing research for our move from Houston to LA. The number 1 reason we picked IVL is because of their reviews and the fact that they could provide us with all of the services we needed. This was for a 4 bedroom home, 2 cars and a motorcycle. Since this was a fairly large move I wanted to make sure we picked someone good that was not going to rip us off or damage our goods. With that said we're reasonable people and understand that damage can occur when moving. The crew came out and went to work. They busted their butts to make sure we were happy with the job and everything was protected and insured. We received our goods about 3 weeks later and everything was fine. They place our stuff where it needed to go and we ended up with no damaged items. I've never worked with a moving company before, but I would use IVL again if I had to move. I wanted to tale my time to leave this review because most people only leave negative feedback. I give them 5 stars over and over.

Move size: 4 Bedroom Home Service cost: $4785

I move from Baytown, TX to Chicago, IL. I chose IVL based on their online reputation. They were also mentioned on a couple of consumer websites as being a top rated moving company. My move consisted of a 4 bedroom house which also required full packing, loading and crating of an antique dresser. The move took about 6 hours from start to finish. The guys worked really hard and did a great job making sure my things were protected. The delivery to IL took about a week. Everything was received just fine and with no damage so I am happy with the experience.

Move size: 3 Bedroom Home Service cost: $3258

I used International Van Lines for a local move in FL. My move was not to complicated, but like everyone I wanted to have a good experience. I had several companies come by and do an on sight survey. IVL was in the middle as far as cost. I went with them because of their reviews and the rep Justin was great! Movers did a fine job getting everything packed and delivered in a timely manner. I hope I don't have to move anytime soon, but I would use them again if I have to.

Move size: 2 Bedroom Home Service cost: $1750