Imperial Moving and Storage

Worst move EVER.

DO NOT USE THESE GUYS

Estimate - Charged me $1000 over the quote, NEVER got an invoice detailing why. Called customer service 6 before getting a call back.

Move - Movers FORGOT MY STUFF at my old place. Was not reimbursed for finishing the move myself even though that's what they TOLD me to do. They wanted me to sign something saying I would not write a bad review if I wanted the reimbursement. Of course they didn't tell me that when they told me to do it, only when I sent them the invoice to get my money back. The letter they sent actually said that taking the money meant I was satisfied with my move. WHAT?!?!? So you forget my stuff, don't call me back, I have to hire other people to finish, go out of my way and back to my old apt to supervise the 2nd move and you think I am going to say I was satisfied and not write bad reviews for $200?!?!?!? BAHAHAHAHAHA. When I told him that was unethical they didn't even bother to reply..

Packing - The packers don't close any open containers so be ready for your lotions, oils, soaps, and anything else that can leak to leak. They just throw them in a box. They don't even bother to stand them up straight. Since they sell you the packing materials they over wrap EVERYTHING and boxes are half full. They broke the edge of my big mirror. Guess they hoped I wouldn't notice and I had a brand new switchblade go missing..

Movers - They were pleasant enough but they ate the snacks I had laying around the house and drank about 6 cans of coke from my fridge without asking. They used the bathroom and left streaks on the toilet. Luckily I was moving out so I didn't care but I didn't let them use the bathroom in my new place.

Save yourself some agony and use anybody else.

Move size: 1 Bedroom Home Service cost: $3000

Problems remaining from a NOVEMBER move (writing this in JULY)   Moved from NY to Fl. Among items missing is a box that contained electronics, and DVD's including my WEDDING VIDEO. I have spoken to Raul (Spelling sorry). He said he would take care of searching for the items, and will call back. That was 3 Weeks ago. Spoke to Avi, he said I don't know why Raul was helping you. I will take care of that. I will call you back in a few hours. Let me search the warehouse. That was 2 weeks ago Spoke to Front Desk today to speak with Avi, said he will be in at noon, call back then. Called a noon, Avi is in a meeting. Transfered to another person who said I need to speak with Sivan, Avi does not handle problems.. Sivan is not in today (Wednesday).. Does not seem like a well organized company, and I can never seem to speak with anyone except the front desk person. Messages are either ignored or never given to the appropriate person. If you do go with them, good luck, and I hope you do not have any problems.

Service cost: $3600

I moved from Manhattan to Atlanta in June 2012. I was going out of the country for 6 weeks and hired Imperial movers to pack my stuff and hold the boxes in their storage until August when I would be in Atlanta to accept the delivery. Their agents were nice, gave a reasonable quote and also managed to deliver the stuff on the date I was promised. So no major complaints in that aspect, except that the packers were just too quick and mixed up some of my belongings (no separation of items between kitchen/stationary/bedroom etc.) it was not done in an organized fashion). Also, the labels were missing on some of the boxes and this caused difficulty when unpacking because I needed the kitchen items first but couldn't find them until I unpacked all 50 of my boxes. The main problem that I wanted to mention is that many (about 10 boxes) were wet on the day of delivery. The boxes actually were torn because they got wet due to the rain. My husband had several expensive books in at least 4-5 boxes (he is a physician) and the remaining boxes had our clothes that were ruined due to discoloration. Prior to hiring Imperial movers, I had seen a review by someone who had a similar complaint and I brought it up with the sales guy. I told him that my husband has expensive books and we cannot afford to let that happen to us. He told me that the incident had happened more than a year ago because the storage place had some leaks but that had been fixed and there are no problems now. He convinced me that everything is fine. But to my horror, several of my boxes were damaged due to the rain and the truck driver told me that it was because there was a leak in the truck. I don't care what the reason behind it is, I specifically requested the sales guy to make sure the boxes don't get wet and he assured me that there won't be any problem. I am extremely disappointed in that aspect. I would like to attach pictures of the damage caused but looks like there is no option for that. Bottom line, I would not move with these guys again. FYI - I came across imperial movers online. I did not have any furniture except for a dining table (4chairs) - my stuff was basically 50 boxes.

Service cost: $1900

Imperial Rocks!! I've heard many good things about its wonderful service before but this time I myself have experienced this, the best mover in this country. I've moved many times and had many uncertainties before moving. But this time Imperial helped me remove many worries in setting up my schedule and estimating costs. Tanya, the representative was very patient and efficient to contact my current and new buildings with the Insurance Certificate so that I could get approval for moving on a specific date. I called her many many times with countless emails but she was very willing and happy to help. I could get answers to my questions immediately from her.Now I'm all set to move on Saturday and I am very sure that my move will be a very smooth one. Thank you, Tanya and Imperial !

Service cost: $11375

We used Imperial Moving and Storage after finding mostly positive reviews online. We ignored the few warnings and that was a mistake. While they were cheaper than other movers we received quotes from, they made up for that by "losing" all of our electronics. The boxes we had that had branding (like Sony, Samsung etc) and were not generic cardboard boxes were all "missing" during the move. After multiple calls to their office, they stopped responding or returning calls. They handled the rest of our stuff well, including wrapping wooden furniture to protect it. I would recommend using this service if you plan to move all of the valuable stuff on your own and leave the other items to the movers. WOULD NOT RECOMMEND.

Service cost: $1600

BEWARE. If I could give zero stars I would. I was moving from NYC to Chicago and we went with Imperial as they guaranteed a date for arrival. The day before expecting to arrive I received a confirmation email letting me know the movers would be arriving 3+ hours after expected. Then after this barely anyone in the office would speak to us or email us. The movers were 24 hours late and the office had lied to us. They forgot about my job and then when trying to discuss the final bill no one would even come to the phone. They threatened to leave with my belongings if we paid. We wanted to discuss a discount and no one would speak to us. The driver also had the audacity to complain about our tip. Horrible scam artists. No customer service and not to be trusted!!

Move size: 1 Bedroom Home Service cost: $4000

On 8/24 I spoke with Antonio from Imperial Movers and proceeded to reserve a moving date of 8/31. They explained that was their busiest time of year and proceeded to send me an invoice me for 630.00. They had me leave a $100 deposit despite the fact their policy reads that there's a $50 deposit required at the time of the reservation. I came to learn on 8/25 that the move was not going to happen on 8/31 as regularly scheduled at which point I both called and emailed Antonio at Imperial Movers notifying him that the move has been put on hold until further notice. On 9/13 I was notified that I could move forward with the move at which time I called and inquired what the price would be for a move on 9/28. I provided all details I.e. to and from address (which is 3 blocks) how many items etc..read the info directly off of the original invoice provided to me by Imperial on 8/24. The gentleman on the phone (Wilbert) quoted me $385. I asked him to apply my 100 deposit to the new invoice at which point he inquired with Antonio who said it was fine to proceed. At that point (9/13) he sent me an email reflecting the new invoice in the amount of $385. I reached out via email on 9/19 as the move date was quickly approaching and I wanted to make sure they sent their insurance certificate to the building. I received no response. I called and asked to speak with Antonio on 9/20 however I was told he was not in the office. I proceeded to send him a second email reminder asking him to send the insurance certificate to the building once again no response. He got back to me later in the day on 9/20 and proceeded to explain that not only were they unable to get to me on the morning of 9/28 as originally explained and stated in the invoice he sent to me but his colleague Wilbert had made an error in the invoice that the cost has since changed to $630! This was a week before my scheduled move! They didn't once bother to reply to my prior emails but rather chose to wait a week before my scheduled move to tell me that the price has just doubled..talk about last minute! At this point I had my daughter speak with them directly as my english is not good. When my daughter initially called to speak with Antonio they told her he wasn't there. She proceeded to tell them that if he or his manager did not get on the phone she was reporting them to the BBB and sure enough Antonio immediately became available. My daughter explained to Antonio what they were practicing unethical business and operating an outright scam informing the client a week before their move. We received the cost in writing a few weeks back and now suddenly as explained by Antonio September has suddenly become the most busiest season and his colleague was in error etc. He would not give my daughter an opportunity to speak but rather continues to speak over her. She asked to speak with his manager repeatedly and he repeatedly explained that he was the manager and if she wanted she could send an email to customer care. She was getting nowhere with him. She explained she would be reporting the Co. to the proper authorities and that's exactly what we did. We also sent an email to the owner Daniel Norber and have received no response at all. I have yet to receive my $100 deposit back! Also if you look up the Co name online there are a number of complaints and scam postings regarding this company. I should have done this from the start but I was desperate at the time. I called 10 different movers and nobody had availability. I would by no means of the imagination refer this company..they should be shut down immediately for operating a scam operation. I hope noone else has to go through this.

Move size: 1 Bedroom Home Service cost: $100

We used Imperial Movers on 6/20/2018 and was the worst experience in the 30+moves I have done.
The upfront sales pitch was very helpful. They were quick and reasonable and sounded like professionals. It all changed when the actual movers showed up. They complained about a flight of stairs and said we had way more items then had been on the estimate. Then it got really bad
They were threatening, they broke 3 pieces of furniture, and ruined a piece of art. They helped themselves to the liquor cabinet during the move and then tried to charge us 2x the estimate.
They stopped when they dropped (that is an appropriate term of their moving technique) off the items in the new apartment in the foyer and left.
A disaster, plain and simple
BEWARE.

Move size: 2 Bedroom Home Service cost: $1600

We used Imperial Movers on 5/5. They are great with their upfront sales pitch. But in terms of execution and the actual move - Do not use them! What a horrible experience. The guys they sent were rude, treated our stuff badly, and just wanted to get the job done. We had to ask them to slow down several times because they were just throwing stuff anywhere without asking for direction. In addition, when we booked them we were told they would help with assembly of a bed frame, table and sofa. They wouldn't help. After the move, I called twice and left a message to report the issue. No one has ever had the courtesy to call me back. I should have given more attention to the inconsistent reviews.

Move size: Studio Service cost: $350