Imperial Moving and Storage

Giovanni

I had a really complex move set up and thanks to the foreman Giovanni and his partner everything went smoothly. I was very impressed with Imperial movers because they quoted me fair rates and were incredibly fast at getting my certificate of insurance filled out on the spot. The customer service was responsive and professional. I highly recommend Giovanni to lead any job- big or small. He has the skills to manage a big team in a very relaxed yet efficient way. I was moving store fixtures which was more work than he was initially aware of but he never complained but rather excelled at the job. He arrived to the job early and stayed late. A very hard worker and an extremely valuable asset to the Imperial Moving Company. Overall a very wonderful experience. Thank you.

Move size: Commercial Move

Service cost: $1500

Read more at: https://www.mymovingreviews.com/movers/imperial-10089.

Move size: Commercial Move Service cost: $1500

I have moved with movers 5 times now (several transatlantic for work), and while Imperial has great communication they have the worst execution and and followup of all my moves. The communication leading up to the move was great and the estimate was very accurate, the problem started day of. They were supposed to get to me between 3-4pm but arrived around 5:30 to begin. Nobody called me to inform me they would be late and their office (while online they say is open until 5pm, wasn't answering the phone at 4pm). A move is stressful enough without a company totally lacking in communication. When they got there they were quick and efficient moving things out and getting it on the truck. Once they were done left quickly packed up and left. It was dark and late (about 10pm) so I wasn't able to assess until the day after. In their rush they damaged the floors, a wall, and my bed frame. No representative reached out to me and my calls were not returned. I would not recommend using them, they are great leading up to a move, and the team was friendly, but communication was terrible and execution was poor.

Move size: 1 Bedroom Home Service cost: $850

DANGER -- do NOT use Imperial. Imperial DOES NOT HAVE INSURANCE, and I learned the hard way.They had people packing and moving who literally did not know how to tape a box, or pack fragile, for which I was paying and they advertised: very experienced, and family business. They were rolling my grandmother's antique wooden table on the sidewalk, with no padding, much less on a dolly. When I asked each packer how long they had been in US, and if they had experience: ZERO. The Team had all been movers for less than 2 weeks, except the Team Leader. Their employees have no experience, have been in the US for less than 2 weeks. Hired off a street corner and paid in cash. I am missing several items which never made it off the truck, they ruined a sofa, and after providing evidence and admitting it, they stated: We only cover $100. And they never even provided me with the $100. Vile. Dishonest. Scary people, scary packers who don't speak English and have nothing to lose by keeping your valuables on the truck, and driving away.

Move size: 3 Bedroom Home Service cost: $2900

I recently just completed a move with this company. They came recommended so I thought I'd try them out. I had multiple legs of my move with this company and it was completed over serval days.

I had a move locally, within NYC. A second move out of the state. And then I stored some items in storage for about 2 months, which they had delivered back to my place in NY. I loved that they kept my items wrapped in storage the way they removed them from my apartment. This definitely set the bar because it shows they really do make an effort to care for your belongings. I didn't have this done in my previous experiences. Thank you Imperial!!

Move size: 2 Bedroom Home Service cost: $2500

IMPERIAL MOVING & STORAGE moved last Friday, May 22, 2020.All was very smooth.

They came right on time (even a few minutes earlier). They carefully wrapped our stuff and took them down. Very easily brought them to our new place. They did not break anything, they were very kind and considerate, and we were very happy with them.

We definitely HIGHLY recommend this company. They were unexpectedly proper (unlike many other companies we experienced in the past).

Move size: Partial Move Service cost: $1000

STOLE MY THINGS AND MY MEDICATION I NEED TO SURVIVE! THEY HAVE MY THINGS AND WON'T RELEASE THEM! DO NOT USE THIS COMPANY.

My medication is on the truck, I'm immunosuppressed and they won't bring me my things. I have texts showing they told me they would take care of bringing my things on the appropriate date (since they originally came too early) then..without my permission they unloaded my things, are trying to charge me a ton of fees, and will not give me any information about the location of my items.

They are keeping my items in storage to charge me more.

Move size: Partial Move Service cost: $1000

I moved from a one bedroom apartment to a one bedroom condo and they did a fantastic job. Nika and his team were on time and made the move so easy. We had some timing issues at my new place, as the building did not allow moving after 5pm, and they worked with me and allowed furniture delivery the next day. When they arrived the following day, everything was accounted for and in tact. They did charge a little more than quoted, but they were upfront with the extra costs and worked with the materials they had to move everything safely. I recommend being as thorough as possible when describing what you have to move. Overall it was a great move and I will recommend them to anyone I know looking to move in the city!

Move size: 1 Bedroom Home Service cost: $1300