Homesafe Transit

They are literally the worst company we have ever done business with. We are reporting them to multiple places because they are scam artists. The sales rep promises you no additional fees and white glove service and you get exactly the opposite. They say what you want to hear to get your business and then the good customer service goes out the window. When they want your money they get back to you right away and call you and text, but when you need to discuss the logistics of your move no one gets back you. Cynthia was the sales rep and and then we spoke to Ashley, Candance, Cameron who all stated different things. They refused to let us speak to any mangers or supervisors. We asked to speak to Eric numerous times and they refused to let us speak to him. They said he was busy and he could not help us. WORST CUSTOMER SERIVCE! We had storage added on our quote, three days before the move the company called me and said they do not see storage. Then all of sudden they were scrambling to figure it out. We had to pay for it and they said they would reimburse us. They did not add storage to our quote. The sales rep stated it was free and then they acted as if they were doing us a favor by coordinating it for us. Ashley called her own colleague a liar and all the calls are recorded so this can be traced back because she stated storage was always included. We have proof it was not. We were charged a insane amount of money for sub par service. They wait until you have no choice but to use them because your move is in two days and then strong arm you into giving the more money. Our items were broken and we had missing boxes. We called to schedule our redelivery to our final destination and the customer service manger was horrendous. We were told Eric would take care of it and they refused to let us speak to him. They said it could take up to 30 days to schedule the redelivery. When I asked where it states that she said the contract, we reviewed the contract (which is really just a sales quote) on the phone together and it stated that no where. Then she said oh no the contract says 7 business days. She lied right to me on the phone and had no explanation as to why she was lying. We called them well in advance and never heard from them. We had to figure out redelivery ourselves. Do yourself a favor and stay away from this horrendous company. They are awful and have terrible customer service. They just want your money and do not care about you or your stuff. I was forced to give them one star, they should have negative stars.

Move size: 3 Bedroom Home Service cost: $11000

This company takes your money and then leaves you to the wolves. I was ripped off for nearly $5,000.00 by Homesafe and their affiliate in New Jersey called Movement Pro Van Lines. Destroyed furniture, statues, etc. Filthy trucks. Use this organization and you will regret it forever. You can't pay by credit card, only cash or money order. If you could pay by credit card they would be out of business because every customer would be stopping payment due to their unethical, terrible business model. You've been warned, you're a bigger fool than I if you use Homesafe Transit.

Move size: 2 Bedroom Home Service cost: $4900

We had a few small furniture items and about 40 large packing boxes, grill and patio set. That’s it. Victoria Torres in Sales quoted us $2180 to move us from southern AZ to Michigan. That quote included 2 packers to load and unload. Home safe never sent out an estimator. On moving day, the day before we had to vacate our sold home, one of the packers took a video of our items. We were them emailed a contract to sign immediately for $6,500 — more than 3 times their quote!!! What were we to do? We had no choice but to pay up. It’s now 7 days after they picked up and we still don’t have our shipment. Contract says they have up to 30 DAYS to deliver items traveling more than 2000 miles. Unbelievable. NO Communication from them on WHEN we can expect delivery. Customer service nonexistent. You can never get someone when you call. Stay as far away from this shifty moving company as you can. We are seeking legal action.

Move size: Studio Service cost: $6500

I get a new job. Wife is pregnant expecting our 2nd. Everything is looking great then comes homesafe transit. I spoke with Cynthia who promised me a fully insured moving rate of 2700.00 with a top tier moving company(have the texts to prove it). This price was given after telling Cynthia I had a storage unit of 10x10 and this is the quote I needed. This is when Cynthia blasted me with messages asking for the deposit. She just needed a quick signature and the deposit and I would be set. No explaining of what it meant in the contract. I trusted Cynthia. She seemed nice. So here I am getting ready to move. Thinking how happy I am that this part is taken care of. Never received a call from the "QA" person that was supposed to confirm my move. I of course called because it was a day before my move and asked why I hadn't heard from anyone. If you want to talk to a rude and unprofessional company then this is the place to go. I was hung up on a couple times and by a very rude lady. I was then finally patched over to a "QA" guy. The QA guy was super arrogant and couldn't care less about my concerns. He told me there is a good chance that the price would be much higher because they quoted me on a storage half full. HALF FULL? He told me to send the texts that Cynthia had sent me(where she had lied to me just to get my deposit), and that he would get back in touch with me after review. Didn't hear anything of course. The moving day comes and the moving company was a day late. The day after the moving comes the moving company tells me it's going to be much more expensive(around 5600). Of course I couldn't do this. The movers told me I should get my deposit back. The movers even tried to get me to move my stuff outside of the contract with this scam company, but would only accept paypal or another cash app. Seemed super sketch. It still would have cost me close to 5000.00 anyway with the deposit I already paid. I called back and spoke with the QA guy and he told me to just e-mail customer service and they'll look into my situation I had with Cynthia. I also asked the QA guy if it's unethical with what they did and he said not at all. Unbelievable. A month later and I'm still trying to get my deposit back. Ruined what should have been a happy move experience with my wife and son to a new place and new job to a stress nightmare. Thanks homesafe!

Move size: 2 Bedroom Home Service cost: $5600

I paid more than $1300 to CYNTHIA MORGAN at Homesafe Transit for my move. This is not a moving company, they take your money then send you to a moving company. CYNTHIA MORGAN quoted me $3800 for a move then when the movers arrived, they wouldn’t move anything unless I gave them $8,000 CASH! OK, let me give you all of my possessions as well as 8k in cash. THANKS FOR STEALING MY MONEY CYNTHIA MORGAN SCAMMER!!! Hope you sleep well at night STEALING MONEY FROM HARD WORKING PEOPLE!!!

Move size: 1 Bedroom Home Service cost: $1300

Absolute SCAM. I signed an agreement with Homesafe, but after some research I decided not to move forward. Since I notified Homesafe to cancel the day of my contract, I was within the 72 hour cancellation period and qualified for a refund. Homesafe ignored my request until after the 72 hour period was up, but I kept pushing them for a response and they finally sent me an agreement for a refund which I gladly signed. Candace (Customer Service) told me it would take 7-14 business days, but probably sooner. Well, we are sitting at 17 business days and nothing has happened, and my 3 follow ups have been completely ignored. The company records you acknowledging several things and even made me sign an agreement just to get a refund. It seems like they try to legally bind you to their terms so they can keep your deposit, and if you are offered a refund they will hold onto it for as long as they can. I've never encountered a company that is this unresponsive. They truly don't care about their customers AT ALL.

Move size: 1 Bedroom Home Service cost: $2200

This is a scamming business. Very surprised that they have a DOT number and are being allowed to scam people day in and out. I was told someone would call me a day or two before to confirm the move - no one called. Tried to reschedule and was told there will be a rescheduling fees. I flew in from out of state for this move and no one called even the day of the move. Left several messages on all their numbers and e mails - got a call at 2 pm in the afternoon saying the movers were stuck in bad weather and they will get back with a new mover. No one called back despite the fact I informed them I had a flight back that night. Called them several times after I returned. It has been impossible to speak to a manager - VERY RUDE agent- Grace said she will let the manager know and never called back. Sent them several e mails asking for a refund since their movers were a NO SHOW. Got a response saying -Billing is looking into this.

Have not heard back. They are clearly scammers. Will report them to the DOT.

Move size: 1 Bedroom Home Service cost: $2800

This broker gave me a great price forour move from CA to NC, so we didn't go with anyone else. The Rep I was dealing with contacted me for months before my move giving me more and more discounts every time. The day before pick-up Home Safe called to "adjust" the estimate and it was double what they told me from the beginning. We were stuck at that point because the move was scheduled for the next day. The movers showed up and loaded the goods. There were a few items left and plenty of room on the truck, but they refused to take the items. We were told they would store our goods at a warehouse in CA (would not tell us where). They told us to call them 3 weeks before we wanted the goods delivered. We gave them 6 weeks notice. We wanted the goods delivered on Feb 1. They took this as first delivery date and it doesn't look like goods will be delivered until end of Feb. Read the fine print people! They won't tell you anything to be helpful.

Move size: 3 Bedroom Home Service cost: $12000

I would give them zero stars if I could. The movers got her and quoted me it's going to be $3k extra for our stuff! He only had 3 cubic feet for us!! Kimberly who I set this up with told me she added extra for our needs and we had 90 cubic feet! Called to resolve this issue and the woman was extremely rude! No help. Said it's out of her hands and now have to deal with the movers directly!? Insane! On top of being rude we asked to speak to a supervisor and she hung up on us. This has to be scam. I have never dealt with a company so unprofessional, rude, and unorganized. They were quick to take the $700 but couldn't help us with the part they messed up on with was under estimating our stuff.

Move size: 1 Bedroom Home Service cost: $5500

DO NOT use this company for your move. I scheduled this move on Jan. 20th of 2022. I was given a 48 hour window to be moved on Feb 13 or 14th. I called them on Feb. 12th and I was told that movers would be at my house on the 13th between 9am and 3pm. No show or no call.

I called customer service on Monday the 14th. She gave all kinds of excuses on why they may not have shown up.

I asked for a refund on my deposit and she told me that I could not get a refund because I signed a contract.

I have reported them to the BBB where they also have horrible reviews.

How they are legally able to stay in business is beyond me.

Move size: 1 Bedroom Home Service cost: $2213

I’ve had a lot of bad moving experiences but this was by far the worst. I first want to say Homesafe Transit sales dept is extremely dishonest. They intentionally undersized my load to meet a dollar amount then made me deal with it when the movers showed up. It ended up costing me double to get my stuff moved. They also led me to believe they have their own movers. They don’t. They hire 3rd party. They also said I would have my stuff picked up and dropped off in the same day. That also did not happen. I have lots of other complaints but I’ll end on this one, I didn’t not receive all of my stuff and a lot of my stuff that I did received was damaged. Extremely unprofessional. I seriously regret hiring them to move my stuff. Hopefully someone with a legal background can and will file a lawsuit against them and bring them to justice for scamming people like this.

Move size: 1 Bedroom Home Service cost: $3000

I spoke with TJ Roger's from Homesafe Transit regarding a move from DE to IL, choose them because of being a veterans company. I was quoted $2239.00. The day the moving company came I was told the price is now $3486.00 due to the amount of cubic feet my things will take up. I actually had to leave behind 10 bins, my dresser, patio furniture, 2 utility cabinets & elliptical. The elliptical was an extra $150.00 simply because it was an elliptical, which TJ wrote on my contract as exercise equipment. When I called Homesafe Transit I was not very nice so it took 4 phone calls for me to calm down enough for someone to talk with me, for that I did apologize. I asked what I paid Homesafe $937.00 for since I had to give the moving company $1475.00 in cash in DE then another 1275.00 in cash in IL. I was told by a lady that I don't remember her name thou I know it wasn't Tatiana, it was for everyone who touched my file...apparently I'm in the wrong profession. I explained my dilemma. First thing she said was that I missed a quality call/text that I never rec'd, TJ wrote the elliptical up incorrectly and they use a standard DOT software program that doesn't always state sizes correctly. I gave TJ the measurements of my boxes & quantities. She told me she would look in to it and get back to me. It's been 14 days, no call backs, no cc reimbursement of any amount and I truly don't think there will be. LESSON learned the hard way. CONTACT the moving company directly NEVER use a broker for a household move.

Move size: 1 Bedroom Home Service cost: $3484

My husband and I were desperate for last minute movers due to our previous movers cancelling on us. During the initial phone call, we were assured by Angelo that there were movers available near us that day, so we signed the contract and paid. Several hours go by without a phone call from whoever was supposed to move out belongings, so we reached out. We reached Samantha in customer service who was extremely rude from the beginning and told us we were never told that the move would be happening that day and the earliest was the following day. We attempted to get into contact with Angelo who said he'd "figure it out", which apparently just meant transferring to someone else who had no idea what the problem was or who we were. Nice to know that this company makes a living on scamming military families who have no choice in when they have to move.

Move size: 2 Bedroom Home Service cost: $2171

Never ever do business with Home safe transit , this is a fraud merchant , in first call they will talk sweetly and once you confirm the move then they will show the true colors.

In phone they can give with lower amount quote and they will raise it to double or triple amount once they came to your place, by this time they will collect some deposit amount from you and they wont return the amount , even if you wont take the service, either you need to pay the double or triple amount which they are saying or you need to forget the initial amount which you paid over the phone .

They even wont pick your calls after you booked the move and don't respond to your emails.

Please please don't waste your time and money with these people .

Move size: 2 Bedroom Home Service cost: $4500

HOME SAFE IS A BROKER that will SCAM YOU I am thankful that I used a credit card on my deposit because now I have a way to get my deposit back thru the bank the movers where very nice but they cote the move to an extra 1300. dollars so I canceled the move and called my credit card to stop the transaction and get a new card just incase . I feel bad for the movers but I had no choice I would of had to give away to many items to bring down to the original cote from Home Safe .Also they are liars they change on the contract items like you tell them two beds they wright one instead so on and so fort

Move size: 2 Bedroom Home Service cost: $4900

Not a good experience. Eric was original guy at broker (no longer there) and felt so confortable with him. Smooth. He underbid move to get contract. Then when Bay Area Express Movers came to pick up my things at storage, the guy said "Oh, this is way more than on the contract," and said it would be $900 more. I said I didn't have $900, and he said it's OK, you can pay that when they deliver, which would be after 3 weeks of storage at their facility. When my things arrived, was told it was $1,000, not $900!!! I said I didn't have another $100, if they had said $1,000 more, I would have had a money order for $1,000, not $900, but had been told $900. Long time on phone, back and forth, finally the Bay Area Express gal called the guy who quoted me the $900 and came back saying he made a mistake, should have been $1,000, but since he quoted that, $900 would be OK. This is their normal MO. So instead of $2,021, it was more like $3,000. If Eric had quoted $3,000, I would have found another company. So they underquote to get the contract and then the customer has to hassle with the mover to get it done. Common practice. And the condition of the things when they arrived - not good. Like they just throw everything in storage, pile stuff on top of stuff, not caring. Upside down boxes, ammonia leaked out, wardrobe boxes smashed down, sewing machine cover ruined, floor lamp broken. They don't care. The drivers didn't speak English and they were good guys, not their fault, but hard to communicate. NEVER use a broker, always deal directly with a moving company, Would not not not recomment Homesafe Transit and would never recommend using a broker. Ever!!!

Move size: Partial Move Service cost: $3000

Absolutely horrible business practice. So much run around because everything goes through 17 different companies. I got NO notice or communication of any kind telling me when they would be picking up my belongings, I even asked the scheduler for a 4 hour window and he told me I would get a time 24 hours prior. I never did despite reaching out SEVERAL times and trying to call the "emergency" line. So I call on moving day to demand my money back so I can change my entire cross country moving plan and get a truck to do it myself, and they tell me a) if I cancel they keep my deposit, and b) why would I cancel when I'm on for pick up between 8 and 12 (it was 8:45). THEN I set up a "first available" delivery date and they say it might not be exactly that day.. okay, I figure they say that in case a truck gets delayed or something. No, I call a week before my estimated delivery date for details, only to find out my stuff never left its original state!!!!!! I am beyond angry and will be reporting to every regulatory agency possible. Save your money and move it yourself. Disgusting company.

Move size: 3 Bedroom Home Service cost: $4000

DO NOT HIRE!!!!!I hired then could not get a copy of my contract and deposit, had to ask 15 times and talk with 5 people. After a bit of frustration, I asked for my money back. They don't like that, Iwas promised it would be done, got hung up on, promised return phone calls that I never get. I have simply been asking for proof of the refund...Then I get told to "you can come wack my meat backwards". I offered to keep this quiet and simple, and they refuse so my first step is to leave some honest candid reviews.

Move size: 3 Bedroom Home Service cost: $60000

Do not use these movers!!! They lie and miscommunicate and honestly don't really communicate at all. I have yet to receive my stuff and it has been two weeks since they were supposed to pick up and a little over a week and a half since they actually picked it up!

There are a ton of hidden fees that they do not disclose on the initial reservation. They only accept payment in weird ways that were not disclosed properly so I did not have the proper form of payment ready when they finally came to pick up my stuff (3 days late).

When you call them no one is helpful or professional. They call you from a bunch of different phone numbers and completely different people and it is not clear who your point person is at any point.

I asked all the right questions and planned my move perfectly and they have screwed me over. I'm sleeping on an air mattress as I start my new job this week. I don't have any of my kitchen items or work clothes and my cats have to still use their travel stuff. I'm spending extra money and time having to work around them just not sticking with the promised move that I set weeks ago!

I am so frustrated with this company and would not recommend them at all for any moving services. I do not trust them whatsoever and am honestly worried about my things because they won't tell me where it is or when they will get here (or in what condition)!

DO NOT MOVE WITH THEM!!!

Move size: Studio Service cost: $2500

Misleading and Deceptive.. REPORTED TO DOT and POLICE

This company cheated and lied to us too, these companies must be stopped. They were the first company we tried to use, there is a major fraud issue with moving companies out of Florida. If you have been a victim of Homesafe Transit please reach out to Ashley Moody the attorney generals office contact number (850) 414-3990. I would also highly recommend calling the police non-emergency line (561) 822-1900 and report the misleading and fradulet practices and file a police report. Get a copy of the police report so the lies are documented. Once you take these steps and the attorney general forwards your case you contact consumer services at (850) 410-3800. Lastly I would contact the DOT at 1-888-368-7238 and the consumer protection office at (561) 712-6600. We are currently in the process of getting our refund back and getting them investigated for fraud. There possibly could be a class action lawsuit. Please reach out if you have been a Homesafe Transit victim

Move size: 2 Bedroom Home Service cost: $1011

PLEASE READ and consider my review when looking for a moving company a one star is too high for Homesafe Transit, West Palm Beach FL. I paid them to locate a moving company near me… Nothing went according to plan. I called Homesafe for help. The CSR helped minimal. I requested to speak to a manager. As I was waiting to talk to management, they had their advertisement playing during hold time. **STRESS FREE​** Not correct. I made countless call starting 03–28 to Homesafe, for assistance with no response until 4-20. **QUALITY** Not correct. No quality here, the customer service reps were rude, when I would asked to speak to management, they would be the manager. It was weeks of call before management responded finally with an email. When I would tell them I desperately needed their help, their words were… That was my problem contact the moving company.** SEAMLESS** Not correct. There was nothing seamless about this I had to do so much of the phone calls in the work, they made a few phone calls, but they did not try to find out what was wrong and why the delay. ** WHAT WE QUOTE IS WHAT YOU PAY** Not correct. I had LESS items than what was on my contract, fitting all items under the square footage allowed. I had to pay $352 more. And when I called Homesafe later about it, they said why did you pay them? I told them I paid them: because their lines were busy when I try to reach them at that time. I had to have the items picked up that day as scheduled. I had to run to the bank for cash, because the moving company app did not work like I was told I could pay. I had to get back to work with limited time to wait for help. The moving company had me in a corner and I had no option but to pay the extra money at that time. When I called Homesafe about the extra charges, they said nothing they could do, I paid it. ** NO SURPRISE** Not correct. Finally management contacted me 04-20 with an email, after numerous emails and phone calls, they offered $300 to compensate for my problems. Keep in mind I had paid $352 extra above my contract. I figured that $300 is better than nothing. I then received an email from Homesafe stating if I wanted $300 I had to sign an agreement, that I would not write any bad reviews.

Yes I wanted the $300, but it was more important, to let others know my experience. So I did not agree to this. I wonder how many people had that options with them? When I read the their reviews initially, I asked them about their bad reviews, they had explanations for everything. Please know I'm a real person, with real problems with them. I did what I was supposed to do, I had expected their help when things did not go according to the plan. I was not asking for them to move the world, just a few personal items 1200 miles. This was nothing but headache, total stress and pure frustration working with this company. I would not recommend Homesafe Transit West Palm Beach FL for any one.

Move size: Studio Service cost: $2348