Hire A Helper

I was pretty worried about moving this time. I've always had friends and family available to help, and this time I was on my own. I came across Hire a Helper online and was delighted to have options. Their support is great, you can choose your moving company, and they help you finalize the move. All the movers showed up (although the company that helped me move out was far better than the company that help me move into my new place). This is a fantastic resource to find help when you need it but don't want to pay a moving company. By booking with Hire a Helper, I saved nearly $2500 in my moving expenses. I highly recommend them for moves where you are driving the truck yourself. The movers are independently contracted so you may get different levels of value. I went with the cheapest company when I arrived, and I got what I paid for. But, they got my stuff moved, so I'll call that a win. Either way, Hire a Helper made that process shockingly easy.

Move size: 2 Bedroom Home Service cost: $900

These guys screwed us. We live about an hour away from where they were coming from and they wouldn't come out because of the weather where they were at. There was no rain at the time they were supposed to be there. Then guy had already his workers go home. It's like he didn't even bother to look at what the weather was doing where we lived. We had rented a truck and everything and they couldn't come out because there was rain in a town an hour away from us. We had to move all of our stuff ourselves and made me and my wife extremely mad.

Move size: 1 Bedroom Home Service cost: $280

Since you wanted a review, I am going to give you one. Very dissatisfied with my service. I was charged twice on my card. I was only supposed to be charged once. And the guy who was requested to move me told me to immediately call the moving company to cancel, so I could pay him out of pocket and told me that this 'deal' was between him and me. And his name was Junior Perez (503-420-2423) from J&M Movers. And he was supposed to have come on the day after I canceled the moving company to help me move my things and he never did show up saying, 'We don't work weekends. Have a nice day'. I will definitely not be using HelpForHire again to not be swindled again by no side hustle.

Move size: 3 Bedroom Home Service cost: $515

This is one of "PODS" recommended services for packing and unpacking, so I felt confident using them. I WOULD NOT recommend HireAHelper based on how they write their contracts to easily overcharge you when you hire help. In my case, it was a simple unloading that took LESS THAN 2 hours and I got charged 4 hours. My understanding from the long phone conversation was that there would be "contingency time" in case the 2 hours were not enough. I agreed with that. Somehow it was written up to be a contract for 4 hours of work. With the stress of moving, it should not be ONLY the fine print that determines your final bill. I needed more of an explanation as to how this happened. CUSTOMER SERVICE WAS NO HELP. No sympathy, no credit for the unused time. I DO NOT recommend HireAHelper for your moving help.

Move size: 3 Bedroom Home Service cost: $1350

Unresponsive to poor service. Inadequate business practices and disregard for contracted employees health & safety. I hired two movers for two hours on Friday, July 16, 2021 for $354. And was scheduled for another two hours and two movers for Saturday, July 17, 2021.

Here's what we got:

1. Friday's movers arrived 2 1/2 hours late.

2. When they finally showed, one of the movers was already suffering from heat exhaustion and dehydration. He was sweating profusely, breathing heavy, and stumbling around while attempting to move furniture. We were so concerned while watching him do this, after 15 minutes of help I gave him some water and my husband told him to stop. He was either going to pass out and hurt himself, or damage our goods.

3. So for the next 45 minutes it was MY HUSBAND and the ONE hire-a-helper mover doing all the heavy lifting up the stairs.

4. The next thing we know, the exhausted worker is in our brand-new bathroom VOMITING!! Not outside in the yard, but in our bathroom!! While we were concerned for his health, we were also extremely concerned about COVID!!

5. We told them to leave asap.

When I called Hire-A-Helper to adjust my billing, I was put on hold and passed around from one customer care manager to another for several minutes. Their resolution to this horrible service was to credit $100. So instead of paying $354 for 2 movers for 2 hours, they charged me $254 dollars for 1 mover for 1 hour and left me having to clean up someone's vomit from my own bathroom.

I tried to stop my payment through PayPal, but Hire-A-Helper had already processed it before the movers even arrived.

AND on top of it, they charged me an additional $95 to cancel the movers arranged for the second day. There was no way we were going to have another contracted employee come out when they obviously had no regulations for best business practices and safety concern for their workers and clients!

UNBELIEVABLE!

Their only response was this was ALL according to the Terms of Agreement. Well, it also says in their Terms of Agreement:

Service Guarantee- If you are unsatisfied with your move, we will reconcile the issue on your behalf or reimburse you 100% of the cost of your job (up to US $1000.00).

They seemed to have forgotten this guarantee.

Buyer Beware!

I am also contacting PODS to complain, since it was through PODS I was connected with Hire-A-Helper.

Move size: 4 Bedroom Home Service cost: $354

Hire-a-helper "sold" me a moving service. I got laborers. They were good kids but not movers. They were slow. One sat in the car with her dog and ferrets while I moved boxes. I packed the truck. The movers I was promised would have completed the job in the allotted 3 hours. When I complained to EJ Cleanout and Moving manager/owner who called me for more money, he explained that he sent laborers, not movers and anything I was promised was marketing by hire-a-helper. I told a relative about hire-a-helper before my move but also let them know that the company was not to be trusted.

I rented the moving truck from the company they recommended. When I went to pick up the truck, it wasn't available so I had to get a smaller truck. I had to make 2 trips with the truck. Budget made it right with me but I still had to make 1 trip without the help of the "laborers".

In the end, I was grateful for the help from the laborers, but disappointed that Hire-a-helper over promised and under delivered.

Move size: 1 Bedroom Home Service cost: $400