Hire A Helper

I have used Hire a helper twice for two different local moves, each time I used a different moving company for help and it went great both times.

Hire a helper is a marketplace to help you find moving help, and provides some basic customer service and protection in case you get a "bad" mover. The reviews on hire a helper's site were very helpful in finding good moving help companies and I was happy to pay the extra fee for their help.

I'm sure it's possible to have a bad experience with a mover found through Hire a helper, just like it would be if I used the yellow pages or craigslist to find someone. That seems to be the story in several of these reviews. But I had a great experience both times and will use them again when I move next.

Move size: 4+ Bedroom Home Service cost: $700

I would definitely use Hire a Helper again! The Madison workers provided the services I hired them for in the allotted time. They arrived on time, were hard workers, polite, and pleasant to be around. They loaded the truck well and we had no problems or damage to our items.

I also hired workers to meet us in LaCrosse to unload the truck. The workers were on time and worked the allotted time. they were careful with the items transported. I would definitely use this service again. the two teams made our moving adventure much less stressful, and provided labor that I can no longer can. A great big THANKS!!

Move size: Studio Service cost: $500

I was pretty worried about moving this time. I've always had friends and family available to help, and this time I was on my own. I came across Hire a Helper online and was delighted to have options. Their support is great, you can choose your moving company, and they help you finalize the move. All the movers showed up (although the company that helped me move out was far better than the company that help me move into my new place). This is a fantastic resource to find help when you need it but don't want to pay a moving company. By booking with Hire a Helper, I saved nearly $2500 in my moving expenses. I highly recommend them for moves where you are driving the truck yourself. The movers are independently contracted so you may get different levels of value. I went with the cheapest company when I arrived, and I got what I paid for. But, they got my stuff moved, so I'll call that a win. Either way, Hire a Helper made that process shockingly easy.

Move size: 2 Bedroom Home Service cost: $900

These guys screwed us. We live about an hour away from where they were coming from and they wouldn't come out because of the weather where they were at. There was no rain at the time they were supposed to be there. Then guy had already his workers go home. It's like he didn't even bother to look at what the weather was doing where we lived. We had rented a truck and everything and they couldn't come out because there was rain in a town an hour away from us. We had to move all of our stuff ourselves and made me and my wife extremely mad.

Move size: 1 Bedroom Home Service cost: $280

This is one of "PODS" recommended services for packing and unpacking, so I felt confident using them. I WOULD NOT recommend HireAHelper based on how they write their contracts to easily overcharge you when you hire help. In my case, it was a simple unloading that took LESS THAN 2 hours and I got charged 4 hours. My understanding from the long phone conversation was that there would be "contingency time" in case the 2 hours were not enough. I agreed with that. Somehow it was written up to be a contract for 4 hours of work. With the stress of moving, it should not be ONLY the fine print that determines your final bill. I needed more of an explanation as to how this happened. CUSTOMER SERVICE WAS NO HELP. No sympathy, no credit for the unused time. I DO NOT recommend HireAHelper for your moving help.

Move size: 3 Bedroom Home Service cost: $1350

Unresponsive to poor service. Inadequate business practices and disregard for contracted employees health & safety. I hired two movers for two hours on Friday, July 16, 2021 for $354. And was scheduled for another two hours and two movers for Saturday, July 17, 2021.

Here's what we got:

1. Friday's movers arrived 2 1/2 hours late.

2. When they finally showed, one of the movers was already suffering from heat exhaustion and dehydration. He was sweating profusely, breathing heavy, and stumbling around while attempting to move furniture. We were so concerned while watching him do this, after 15 minutes of help I gave him some water and my husband told him to stop. He was either going to pass out and hurt himself, or damage our goods.

3. So for the next 45 minutes it was MY HUSBAND and the ONE hire-a-helper mover doing all the heavy lifting up the stairs.

4. The next thing we know, the exhausted worker is in our brand-new bathroom VOMITING!! Not outside in the yard, but in our bathroom!! While we were concerned for his health, we were also extremely concerned about COVID!!

5. We told them to leave asap.

When I called Hire-A-Helper to adjust my billing, I was put on hold and passed around from one customer care manager to another for several minutes. Their resolution to this horrible service was to credit $100. So instead of paying $354 for 2 movers for 2 hours, they charged me $254 dollars for 1 mover for 1 hour and left me having to clean up someone's vomit from my own bathroom.

I tried to stop my payment through PayPal, but Hire-A-Helper had already processed it before the movers even arrived.

AND on top of it, they charged me an additional $95 to cancel the movers arranged for the second day. There was no way we were going to have another contracted employee come out when they obviously had no regulations for best business practices and safety concern for their workers and clients!

UNBELIEVABLE!

Their only response was this was ALL according to the Terms of Agreement. Well, it also says in their Terms of Agreement:

Service Guarantee- If you are unsatisfied with your move, we will reconcile the issue on your behalf or reimburse you 100% of the cost of your job (up to US $1000.00).

They seemed to have forgotten this guarantee.

Buyer Beware!

I am also contacting PODS to complain, since it was through PODS I was connected with Hire-A-Helper.

Move size: 4 Bedroom Home Service cost: $354

Since you wanted a review, I am going to give you one. Very dissatisfied with my service. I was charged twice on my card. I was only supposed to be charged once. And the guy who was requested to move me told me to immediately call the moving company to cancel, so I could pay him out of pocket and told me that this 'deal' was between him and me. And his name was Junior Perez (503-420-2423) from J&M Movers. And he was supposed to have come on the day after I canceled the moving company to help me move my things and he never did show up saying, 'We don't work weekends. Have a nice day'. I will definitely not be using HelpForHire again to not be swindled again by no side hustle.

Move size: 3 Bedroom Home Service cost: $515

Hire-a-helper "sold" me a moving service. I got laborers. They were good kids but not movers. They were slow. One sat in the car with her dog and ferrets while I moved boxes. I packed the truck. The movers I was promised would have completed the job in the allotted 3 hours. When I complained to EJ Cleanout and Moving manager/owner who called me for more money, he explained that he sent laborers, not movers and anything I was promised was marketing by hire-a-helper. I told a relative about hire-a-helper before my move but also let them know that the company was not to be trusted.

I rented the moving truck from the company they recommended. When I went to pick up the truck, it wasn't available so I had to get a smaller truck. I had to make 2 trips with the truck. Budget made it right with me but I still had to make 1 trip without the help of the "laborers".

In the end, I was grateful for the help from the laborers, but disappointed that Hire-a-helper over promised and under delivered.

Move size: 1 Bedroom Home Service cost: $400

From the first phone call, they called to tell me they would be 3-hours late from our 8 AM appointment and then the "helpers" they told me that they expected a "$600 gratuity for this job." I hired them for four hours for $664.50. They were done in three hours but had misplaced a major piece of furniture for my bedroom set. When I asked where it was the lead "helper" and driver, told me that I had checked off on everything at the final walkthrough at the original location. I told him we never had a final walk through and we need to go back to see if this furniture was left behind. They told me they would have to charge me but reluctantly did go back - about 2 whole miles away. We got there and the furniture wasn't there. I came back to my apt and got the GM to look at the security footage. They had unloaded the furniture and went directly inside the building. After looking around the property we found it sitting outside the elevator on the 2nd floor - 3 hours later. I live on the 3rd floor. After being told several times they expected a $600 tip I reluctantly gave them $200, even when the furniture was still missing. I felt like an idiot for giving them anything and in afterthought I wish I hadn't. So NO, I'd never suggest HireAHelper to anyone. This company seems more like a criminal operation than a moving company - since they start grooming you for an exorbitant tip from the first phone call from the "helpers" they hire. DO NOT USE THIS COMPANY!

Move size: 1 Bedroom Home Service cost: $665

The "Hire A Helper" team that made our load/unload was above awesome!

They called ahead with their itinerary for the day and arrived early within our scheduled time window. The team leader was very professional and planned their work flow as we initially went through the house to identify what was to be loaded and what was considered as fragile.

Before we knew it, the truck was loaded and all items were strapped down securely to our approval. The unload at the destination went just as well and we were very satisfied.

All members of the team were very courteous and respectful. We would highly recommend them and appreciate them making our move so much less stressful.

Move size: 3 Bedroom Home Service cost: $260

What a horrible experience using "HireAHelper" My wife and I used this site to find movers and I wish we went elsewhere. They put us in contact with Elite Moving Services, which ended in a horrible experience. Not only did Elite Moving Services show up over 2 hours late on the day of the move but one of the guys they sent refused and I can't stress that enough REFUSED to lift anything heavy. So YES, anything larger than a box the guy refused to put on the truck. We honestly thought we were on some reality show and a camera crew would jump out any minute. So Hire-A-Helper stating on their website that "we have the highest quality movers you can book anywhere online" is an absolute joke. Just look at the number of complaints they have against them on the Better Business Bureau website. Pay a little extra for qualified movers and save yourself the headache later.

Just be cautious using this site and book movers DIRECTLY because later if you try to make a claim with your credit company for "quality of service" it will be much more difficult to get your money back. Hopefully, this review will make some people think because Hire-A-Helper uses 3rd party unreliable movers and won't help you when things go wrong.

Move size: 2 Bedroom Home Service cost: $202

We hired to load, and, of course the cost was more than quoted because “the quoted company was not available”. Fine, paid the extra $50, they did a good job. Hired for unloading and the up sale was almost double the quote so canceled. Wife decided it was worth it to keep me from having a heart attack so rescheduled. Guys came, did a great job. Left after their two hours with job done, signed email to release money. About ten minutes later a guy calls to say they are on the way (2 hours late, work done, we only hired one team). Ended up talking to manager named Josh who accused me of lying and was so disrespectful. He decided we were on the hook for the second team and of course, they have your credit card numbers already. This “manager Josh was so disrespectful both my wife, who actually booked it and I hung up on him. I would hire both of the teams we had again. I would NEVER EVER recommend HireAHelper and would not recommend you give them your credit card info. Oh, we are disputing the charge but has left a terrible impression for this company.

Move size: 2 Bedroom Home Service cost: $495

Never ever book this company if you love your peace. They have paid reviews on HireAHelper forum and are there for extorting money.

Writing this note to recount for traumatic experience for our move scheduled on 08/12. The workers were in no mood to work, didn't bring tool-boxes, passed snarky comments like "We are not going to assemble your bed since you are removing the bolts".

The biggest issue of bed disassembling and assembling took me 10 mins(my first time with a wrench) while they created a big fuss out of it without doing any actual work.

We booked HireAHelper for our convenience and it turned out to be the biggest stress in our transfer process.

Let me recount the experience in chronological order:

1. Crew arrival at 1:35 pm

2. On seeing the bed at 1:37pm, they straight away declared that they can't transfer the bed( Mood spoiler 1).

3. By 1:40pm, we requested to give it a try and they told us that they are not carrying the tool-box. Later they told that the basic tool-box is in the car.

4. By 1:50 pm, we went to society maintenance and provided them the wrench to disassemble the bed.

5. By 1:55 pm, he has managed to unscrew 1 bolt and told that he cant do others(Mood spoiler 2).

6. By 2:00 pm, I unscrewed 4 bolts while he is talking to his boss Sam. Please take note that not a single item has been moved from the elevator so far.

7. By 2:05 pm, a back and forth call with his manager Sam has started and they are waiting for the call to be finished rather than doing any actual work(Mood spoiler 3).

8. By 2:10 pm. we are frustrated by the negativity, lack of intent to do any actual work and snarky comments and told them to stop the service.

We did all the transfer by ourselves for the next few hours, broke our backs and on top of it your team informs that there is a cancellation charge.

Writing this note as the sequence of events and why this is the most disappointing service that I ever took. I dont know how big your company is or where the problem is in the system(Corporate/ Vendor/ Communication) but the end service that I got was beyond pathetic.

ravi07bec@gmail.com

Move size: 1 Bedroom Home Service cost: $319

I originally found good movers for a great price. But then when one of them got hurt, instead of getting me another company to replace them with no gimmicks, they made me pay the extra money the new company cost. They also only sent me the workers at 6 PM instead of 9 AM when i hired them, thereby losing me the whole day to unpack and get settled. I also had to hire this expensive company for 2 hours, even though I only needed one, because "that's how it's done here" whoop-de-doo so make an exception instead of messing me over worse than you already did!

Move size: 2 Bedroom Home Service cost: $459

My experience with Hire a Helper was so poor that I considered suing them and the moving company for extortion but it wasn’t worth the effort. A move of a two bedroom apt 20 miles away took over 12 hours because of an inept crew, unethical company and nothing more. Hire a helper did little to nothing to resolve this. While a law suit is not something I have the time or energy to pursue I will be filing a complaint with the better business bureau and will make sure I tell my real estate agent and my entire network to avoid your organization at any cost.

Move size: 2 Bedroom Home Service cost: $3600