Hercules Moving Solutions Inc

First the movers showed up with no boxes. Then, they asked my housekeeper to go get some from home Depot. Then my contract clearly said to pack for me due to being disabled. Which means BRING BOXES! Then I was told my estimate was wrong and they needed $1500 more! Then they ran out of room and I was told they couldn't pack what was left and told me to put it in my car, (this was my entire kitchen among other items)! All this occurred on March 28. I was promised 30 free days of storage which I got, after that I would be charged $175 a month. On April 16 I called them with an address to move it to and the move date would be April 23. My contract clearly stated my move would proceed on April 29. It is now May 3, they still have my belongings, and each time I call customer for a status update I'm given the same story, a promise of delivery in 10-15 more days. At this point they have breached their contract, DONT TRUST THIS COMPANY! IT IS NOW MAY 4TH, THEY STILL HAVE MY BELONGINGS, AND IM CONSTANTLY GETTING LIED TO AND PUT OFF, AND GIVEN THE RUN AROUND ABOUT WHEN I WILL TRULY GET MY BELONGINGS! AS WE SPEAK, I STILL DONT HAVE MY BELONGINGS, BUT THEY DO!! And as of right now. I still have no clue of when I will get my belongings. This is in real time, it didn't just happen, it's still happening! If you use this company all I can offer you is my shared experience and my condolences and pity because you were warned. Good luck with your chosen movers and please be careful what you say and do , pay attention and do not use Hercules moving Solutions

Move size: 2 Bedroom Home Service cost: $1500

Sankar Ghosh

We had horrible experience with Hercules moving Solution & Cita Van Lines. Please think at least five times before select Hercules moving Solution & Cita Van Lines for interstage moving.

David Mesa of Hercules Moving Solution sent contract to move items from OH to PA based on the items in our email as $1650 (Job No 6107149, Ref. HM6107149), Vol 286 cf (2002 lbs), pickup date 11/23/24 , delivery 11/25/24. When we indicated on line complaints against Hercules Moving Solution David Mesa assured their new management will compensate any lost/damaged items during transit & we can trust Hercules. Cita Van Lines , the delivery company of Hercules came on 11/23/24 and forced us to pay $200 (approx.)more considering our helpless situation. We received delivery on 12/8/2024. We found the following lost items ; 1. Remote control Black & decker Pedestal Fan $ 80.00

2. Two packing boxes containing winter jackets, Ladies dresses, bed covers , Pressure monitor, Oxygen meter, total cost $ 1620 (approx.)

Damaged items :

1. New Exercise Bike $ 190 (approx.) 2. Table Lamp $100 (approx.) 3. One trolley wheeled cart $100(approx.) 4. Hard plastic basket containing dry food of $ 100.00

The total price of lost & damaged items were more than $2000 (approx.). We were surprised how Cita van lost our items. Cita van did not help to find lost items. Transit insurance agreed to pay only $125. David Mesa of Hercules Mover should send compensation as assured during contract negotiation.

Move size: 1 Bedroom Home Service cost: $1650

Summary of the Situation:

• I paid $1100 as a deposit to Hercules Moving Solutions based on an estimate.

• When finalizing the move, they tried to add more charges.

• I argued/disputed the additional charges, and now they are choosing to cancel the move. The customer service manager was passive aggressive- saying he’ll cancel it without refund then taking it back then get mad and then nothing came out of it.

• They are refusing to refund the $1100.

Here are the cases against them:

• Bait-and-switch pricing – They will quote and make you confuse and underestimate, and after paying a deposit, they raise the price significantly.

• Lack of a revised written estimate – they didn’t send a revised estimate in writing that I signed, and still demanded more money, that could violate federal regulations.

• Refusal to deliver services – they cancelled my move without me cancelling, and are keeping the deposit, that may be unjust enrichment.

• Misrepresentation or fraud – I was misled about the services or pricing, this could be a violation of consumer protection laws

Move size: 2 Bedroom Home Service cost: $2500