Gouffon Moving & Storage

We had a very poor experience with Gouffon. With the initial phone conversation they provided an estimate of $2,700. They said upon review it could increase as much as $500 or so. The problems started with their onsite review of our home and storage. They had “software” problems and did not get back to us. They sent someone else out review our home 2(!) days before our move. They called the next day and said it would be $4,300. We were not pleased and after several phone conversations they lowered it to $4,000. They said we had many more items than we said and that was the reason for the substantial increase. We told them you have us over a barrel. What are we supposed to do 2 days before our move. They said the move was so large it would take 3 trucks and 6 men. On the day of the move they showed up with 2 trucks and 5 men. The men were very good at loading. They eventually traded a full truck for an empty one when “they found another driver”. At the end of the day, the third truck was only half full. Unloading the next day was a disaster we are still paying for. They sent only 4 men that could unload. One worker could only drive. Late in the afternoon, they sent 2 more workers. By then it had begun to rain and many of our items got wet. Despite the boxes/items being marked with the rooms to go into, many boxes/items were put in incorrect areas. The attic and our storage areas were not utilized properly and they said “we were running out of room”. I personally restocked one of our storage areas and created more room for them. The attic space was about half utilized. We learned their supervisor came on site that day, but he did not have the courtesy to speak to us. I can see why, we only spent $4000 with them. All in all a very poor experience. Their movers are very good at loading but seemed to be in too big a hurry to get finished to do a good job unloading. Pricing process was like being put in handcuffs. I would never use them again.

Move size: 4 Bedroom Home Service cost: $4000

We just moved last week from an apartment to a house. The moving started late due to truck problems. (Seems to be a consistent problem for them) Moving team at my apartment had nothing to do, once they prepped our furniture. While I had communicated that we had a storage facility to be moved and the new home had a steep hill no one communicated this to the team. I had been assured someone would evaluate moving site, never happened until day of move. The failure to communicate accurate information to moving team delayed move significantly as it took about two hours to sort everything out and evaluate uphill driveway. This delay affected our timeline in completing our move. I would recommend this company despite being some what expensive and being marred by poor coordination between sales team and movers. Despite everything team was professional in the face of obstacles presented and strove to meet our needs. If not for delays and general confusion would have gotten a higher rating.

Move size: 3 Bedroom Home Service cost: $1981

Have used Gouffon Moving several times over the last 6 years. Just used them again a few weeks ago and it really rough. The quotation and pricing was high pressure and uncomfortable. The movers hurried through the move and were trying to finish as quickly as possible. Not in a good way. Furniture was nicked, glass broken and walls and door jams have numerous gouges and missing paint. Company never called me about broken glass door. I called several days ago and they put me on hold and said someone would call me back. Needless to say, no call back. This company was a good mover a while back, but they suffered a significant customer service failure this time. The service level, communication, personnel quality all have degraded. I would have been better with 2 Men and a Trailer.

Move size: 4 Bedroom Home Service cost: $2000

The first time I used Gouffon, I was really pleased with them. So I used them again for my move on November 1, 2019. While the movers were friendly and on time, they didn't take very good care of of my furniture. They didn't wrap it at all, like my first move. As a result, my mattress and box spring were filthy, one of my book cases was destroyed, and one of the drawers of my chest of drawers was broken. They claimed the front of the drawer "fell off", but in trying to fix it later, I found the entire drawer to be crushed beyond repair. They couldn't get their truck up to my new place, so I was trying to cut them some slack. But I keep finding Nick's and scratches and chunks of wood missing from my furniture, and I'm really upset about the lack of care they took. They seemed a lot more concerned about getting the job done quickly than doing it right.

Move size: 2 Bedroom Home Service cost: $385