Giovanni Van Lines LLC

Had a one bedroom. Guy 5xed the price on day of arrival and was aggressively asking for tip which I turned down. Received a call a few days later from the rude owner begging for tips. They told me to arrive on a specific day to get my furniture once I arrived I was told furniture wouldn’t be picked up. Luckily I packed all my valuables and had everything I needed already. My clothes were old and furniture broken already. Mattress old. I didn’t need anything that was left. I live alone and couldn’t throw out my old mattress and furniture. I just told them to keep everything and used it as my trash service. 5 star for trash men, 1 star for movers. If you need garbage trashed these are your guys not for moving. It’d cost about the same to trash everything old junk, furniture, king mattress so I just dumped all of that on them and refused to accept delivery.

Move size: 1 Bedroom Home Service cost: $5500

DON’T USE!!! SCAM! SCAM! SCAM! This company was hired as a third party to move our belongings from Texas to Washington State. Needless to say, horrible nightmare. We were quoted a price and gave a list of all of our belongings that needed to be moved. When this company showed up they rode up in a very small truck to move our entire house. They may have loaded 1/4 of our belongings leaving the rest for us to figure out what to do on our own. We were told if we wanted to add more onto the truck the cost would go up. What started as a great deal of less than $8000, turned into $20000 if we wanted more room on the truck. To top it off, they drove our items to Dallas and pretty much unloaded all of our things they took into a storage unit for 2 weeks. The owner was extremely rude and was all about the dollar. We tracked our belongings with an apple tag so we knew where our things were at all times. Once they finally got here to us, one guy was driving the truck and hired helpers off Craigslist. Items were broken or destroyed and we were only guaranteed $113.00 for all of the damages. I wouldn’t recommend this company to anyone even on my best day!!!!

Move size: 3 Bedroom Home Service cost: $15000

Giovanna van line was a nightmare from the start. They first tried raise the cost that I was originally told I had to pay by $2K, that wasn’t going to happen. They didn’t wrap/protect any of my furniture with furniture pad. In my contract I paid for my furniture to be protected. When I first set up my move I was speaking to a broker and they assured my that the transaction would take 2 to 10 days, (it had all my stuff on this truck) it took 3 weeks for me to get my belongings. I had to buy new clothes so I could work. The company that delivered my things was great, as they was unloading the truck I was supposed to do inventory but GIOVANNI VAN LINES had the inventory so messed up, the numbers didn’t match. I had items missing items broken and scratched, and dents. Keep in mind that I have /had really nice furniture and to see it destroyed was very hurtful, i trusted this company to take care of my things and the didn’t. When I called to complain to GIOVANNI all he did was made excuses and now he want even respond anymore. I really need this to be resolved. $3k fridge scratches and dents in the back and now it’s not working properly. $2k dinning table scratches and the foot was completely broken off and the shelf that hold the wine glasses is missing parts, 2 boxes were missing, one of them had a PlayStation 4 in it, a dolly that can lay flat was missing, my wine shelf glass was missing. It was truly a lot that went wrong with this move. There was so much wrong with this move, I would not recommend this company to my worst enemy. They simply don’t care, may they would have if I let them scam me.

Move size: Partial Move Service cost: $3600

DO NOT USE THIS COMPANY!
Short and dirty is this is not the first moving company I've used, but will be the first I do not recommend using. Completely unprofessional , show minimal respect for your belongings and will do their best to up charge you after they have your deposit and stuff in the truck. PLUS getting a straight answer from them is near impossible. Additionally, there is something disreputable about the owner of this company that made me very uncomfortable. Details of my experience, see below.

3/22: made reservation with broker. they were to pick up on 4/8 or 4/9. Estimated delivery 3-5 days since it was only a 352 mile move. And an estimate of 3 payments of $870 (deposit, pick up and delivery)
4/6: Giovanni Van Lines (GVL) calls to see if they could pick up a day early because they'd be in my state. I figured sooner pick up means sooner delivery, so I rearranged my schedule.
4/7: They get there and are nice but they left boxes, plastic wrap and empty tape cartons all over my house. I asked them to leave a TV mount on the wall, they took it off (ripping out sheet rock anchors in the process) and didn't replace it. They also knocked stuff down in the garage and left on the ground. They left the water on after disconnecting my washer. They charged $700 for packaging (for blankets, tape and plastic wrap around furniture). But never asked if those added charges were ok. They tried to tell me it'd be an additional $1600 total and had me give them a $2000 check for pick up! After they left they were to call with weight of the truck to finalize my estimate. They called with weight then told me they'd call in 30 minutes with a final cost. They never called back.
4/10: I called to verify cost and there's no answer. I called the broker and told them what was going on. They called Giovanni and he said that they had tried to schedule something with me and I had said I wasn't available, but they'd never called me. He said he'd deliver on 4/14 give or take a day. And that he'd give me 50% back on the $300 he charged on packaging (he'd actually charged $700). He says he's out of the country but delivery will be one of those 3 days.
4/14 afternoon: Still hadn't heard from GVL. Call them and get hung up on. Call again and the line goes to a full voice mailbox. Then, I call the broker to let them know I still haven't heard anything. They called and he answered. He says he's in Germany, but he'll call me on 4/17.
4/17: No call from Giovanni. Broker calls. He answers and says he's in Israel and will be back on evening of 4/20 and will call.
4/21: Sill no call from GVL. Broker calls and Giovanni tells them he's making the schedule the next day.
4/22: Broker calls Giovanni multiple times, and no answer and no call back.
4/24: I inform Broker I’m reporting everything stolen and finally Giovanni calls with out looking at any paperwork. Says he's a religious company so they took week of Passover off. I tell him that's fine, then he shouldn't have booked move. Plus I had called him 2 days BEFORE PASSOVER. And he didn't call back until 1 week after the end of Passover week! He says he planned on them moving my stuff the day of pick up to destination. I inform him that was never offered to me. PLUS original move was supposed to be started on weekend before Passover!! Why didn't he ask me if they could deliver same day when they called to change the pick up day ahead?? Asks how much I owe him, I tell him none, he owes me. He then says he'll send company check of $300 for "troubles". I ask him how much my bill was supposed to be because I am pretty sure he owes me more just from over charges at pick up. He says he'll call back before 2pm and they'll deliver on 4/27 or 4/28. I inform him that contract says 4/27 is latest date. He then says it'll def be there by then. Then, has the audacity to say, he's had a long, hard week!!
I called the broker to tell him what's going on. He says, he'll call Gio. GIovanni tells him I will owe nothing at drop off and that he will have a company check of $300 for me.
4/27: I hear from driver that they will deliver tomorrow. He says I owe $383. 26 and I need to have money order. I tell him I was told I don't owe anything. He says ok.
4/28: Driver shows up and says that they'll add a $200 discount and I'll owe $183.26, then they'll "send me a $200 check." Yea, right.. I say no and call broker. Broker calls Giovanni, who says he's, once again, out of the country, but that I can just write a personal check for $83.26. At this point, I'm SO fed up. I say fine. Then, the driver calls to confirm with company (completely understandable) . Company knows nothing about this deal and says I need cash or money order. So, I have to drive to bank to get cash, while moving people wait outside my house. Then I had boxes marked "fragile" not handled with care, broken knobs on a vanity that was my great grandmothers and they left a pile of trash outside my house.

Move size: 2 Bedroom Home Service cost: $2951

DO NOT USE THIS COMPANY like My husband made the mistake of calling alliance the talked him in to going with them. Then this Giovanni van lines showed up was supposed to be there at 8 am did not show up till 445 that should have been a wake up alarm. This Giovanni is the biggest scammer just I rephrase puts a knew meaning to scam. We paid 10000.00 and that was all we had to pay according to Alliance then Giovanni showed up and cornered my husband and told him that it would be another 16000.00 he assured him that everything would fit in the truck and he had already started loading it before the price changed. Short story my husband is a disable vet 78 years old he saw that he had memory issues and took at vantage of him. Then as time went buy he only took half of the stuff he left behind half of boxes and outside stuff the truck had so much room in it but the way he loaded it I was full you could see all the way to the front of the truck then charged him more total 30000.00. Then he told me the truck would be there in 5 days so I got on the road to make sure I was there before the stuff got there. They picked upon October 19 and I had to call several times and text constantly where’s my stuff. After his unprofessional name calling and cursing and storytelling my stuff got there on November 3. On deliver day all of my stuff did not arrive I was missing family heirlooms and all the boxes that he taped had been gone thru with probably 30,000.00 missing items they also damaged or broke every piece of furniture things they dismantled never received the parts to put the things like table, armoire. Broke tv lost cords to tvs lost shelves and broke glass in China cabinet so scammers absolutely I could have purchased all new items and had money left over but the family heirlooms I will never see again. DO NOT USE ALLIANCE and DO NOT USE GIOVANNI VAN LINES. TOTAL SCAM!!!!! They say everything is insured and they are bonded another lie they might pay 60 cent a pound. But family heirlooms I will never see. Just makes you sick to your stomach then when you text him he just berates and belittles you what a scum. All my stuff fit in a 2 bedroom apartment easy still lots of room 984 square feet total.

Move size: 1 Bedroom Home Service cost: $30000

Do yourself a favor and stay way from Giovanni Van lines.

I made my reservation with a broker and Giovanni came for pick up on 25-May-2017, as scheduled.
Mike from Giovanni instantly changed price from $1800 to $2560 explaining about packing material [cost shown $200] and stairs, Cubic feet [this is by just looking at the items and not after loading]
Being with family and out of choice due to my planned travel dates, I agreed and they started loading; though out the process, Mike had been NICE guy explaining how they take care of customers and their belongings.
After moving to Hartford, I called Mike and informed on 5-June-2017 that I have an address for delivery now and he should plan for delivery; he was still nice and mentioned that technically they have 21 business days but he'll try to get it ASAP and this being season time they are really busy.
I called back after a week on 12-June-2017 asking if Giovanni has date for me, but got same reply that it is season time and they are busy, technically they have 21 days, ..
I called back on 19-June-2017 and same story repeated but this time NICE guy went rude and said I don't understand his business, and they'll deliver when they can which will be no later then 21 business days from the date I confirmed delivery address, and that is 3-July-2017.
So far I was living in hotel and this was going out-of-control for me so I called the broker company and they followed-up with Giovanni but got same answer.
Between 19-Jun to 27-June, I called broker every alternate day asking for delivery date and they had same answer, so I told on 27-June that if you plan to do a delivery during 4-July holiday, inform me at least a day or two before so that I don't go out of the city, they agreed and confirmed with Giovanni and got reply that I'll be informed while truck is loading from storage.
As I didn't get any call till afternoon of 1-July-2017, I went for vacation to NY-NJ.
On 3-July evening around 5 PM I got a call from a driver [said he was in Bronx, NY] who said he is coming to deliver on 4-July and confirming address with me. I explained I was not aware of his arrival and best I can do is be back by evening 5 PM on 4-July but he said he can't wait and will keep everything in near-by storage.
As I had no choice, I said OK to him and waited for next day to make calls to broker who reached out to Giovanni and assured I'll get a delivery soon.
Now back from my vacation, I got a call from storage person on 5-July-2017 and he demanded additional $250 for re-delivery charges.
I explained that this will be first delivery and not a delivery but he didn't budge, so I called the broker again who assured he'll work it out.
6-July and still no updates on delivery.
Giovanni calls me on 7-July and asks me to pay up the re-delivery and meanwhile he'll check if the same can be reimbursed to me partially.
7-July I get call from broker and he asks me to call storage and schedule a delivery and make them contact my broker for re-delivery charges so that he can get it adjusted.
8-July-2017, I finally get the delivery but EVERYTHING in very bad condition.
ALL cardboard boxes [mostly kitchen utensils, spices] were no more boxes but more like round water-soaked card-board which dried over-time; all glass utensils were broken, metal utensils were damaged, spices were all moist and of no use any more.
ALL suitcases with cloths/shoes were still wet and stinky; some suitcases had new cloths which we purchased before moving but now all were stinking and wet.
Sofa, love-seat, Queen-sized box-spring and mattress were still stinky, & wet even though these were wrapped in black-plastic covers by Giovanni
Computer chair lost it's wheel, sound-bar & TV box were wet too.
One card-board box was open and one inside that was missing.
I shared pictures with broker and he patched me to Giovanni who asked me to file a claim to movingclaims and that is still on-going.

Overall, I'll NOT recommend them to anyone and had been informing all my friends to stay away from Giovanni.

Move size: 2 Bedroom Home Service cost: $2560

I moved my son from Bryan Tx to Washington State. Giovanni kept me updated and reassured throughout the process. He was friendly and and easy to contact with any questions I had. He was honest with me and they did a wonderful job with packing and handling my sons belongings. They arrived ahead of schedule and the movers were very professional, super friendly and very careful when handling my sons belongings. I love this company and would use them again in a heartbeat.

Move size: 2 Bedroom Home Service cost: $2800