Giovanni Van Lines LLC

We recently completed a full home move with this company and were extremely satisfied. The team arrived on schedule, packed our belongings carefully, and protected every piece of furniture and fragile item. Nothing arrived damaged, and they even helped arrange heavier pieces in the new house. Communication stayed clear throughout, and the final cost matched the original quote exactly. Professional, reliable, and completely stress-free. I would use them again without hesitation.

Move size: 1 Bedroom Home Service cost: $1450

Do yourself a favor and stay way from Giovanni Van lines.

I made my reservation with a broker and Giovanni came for pick up on 25-May-2017, as scheduled.
Mike from Giovanni instantly changed price from $1800 to $2560 explaining about packing material [cost shown $200] and stairs, Cubic feet [this is by just looking at the items and not after loading]
Being with family and out of choice due to my planned travel dates, I agreed and they started loading; though out the process, Mike had been NICE guy explaining how they take care of customers and their belongings.
After moving to Hartford, I called Mike and informed on 5-June-2017 that I have an address for delivery now and he should plan for delivery; he was still nice and mentioned that technically they have 21 business days but he'll try to get it ASAP and this being season time they are really busy.
I called back after a week on 12-June-2017 asking if Giovanni has date for me, but got same reply that it is season time and they are busy, technically they have 21 days, ..
I called back on 19-June-2017 and same story repeated but this time NICE guy went rude and said I don't understand his business, and they'll deliver when they can which will be no later then 21 business days from the date I confirmed delivery address, and that is 3-July-2017.
So far I was living in hotel and this was going out-of-control for me so I called the broker company and they followed-up with Giovanni but got same answer.
Between 19-Jun to 27-June, I called broker every alternate day asking for delivery date and they had same answer, so I told on 27-June that if you plan to do a delivery during 4-July holiday, inform me at least a day or two before so that I don't go out of the city, they agreed and confirmed with Giovanni and got reply that I'll be informed while truck is loading from storage.
As I didn't get any call till afternoon of 1-July-2017, I went for vacation to NY-NJ.
On 3-July evening around 5 PM I got a call from a driver [said he was in Bronx, NY] who said he is coming to deliver on 4-July and confirming address with me. I explained I was not aware of his arrival and best I can do is be back by evening 5 PM on 4-July but he said he can't wait and will keep everything in near-by storage.
As I had no choice, I said OK to him and waited for next day to make calls to broker who reached out to Giovanni and assured I'll get a delivery soon.
Now back from my vacation, I got a call from storage person on 5-July-2017 and he demanded additional $250 for re-delivery charges.
I explained that this will be first delivery and not a delivery but he didn't budge, so I called the broker again who assured he'll work it out.
6-July and still no updates on delivery.
Giovanni calls me on 7-July and asks me to pay up the re-delivery and meanwhile he'll check if the same can be reimbursed to me partially.
7-July I get call from broker and he asks me to call storage and schedule a delivery and make them contact my broker for re-delivery charges so that he can get it adjusted.
8-July-2017, I finally get the delivery but EVERYTHING in very bad condition.
ALL cardboard boxes [mostly kitchen utensils, spices] were no more boxes but more like round water-soaked card-board which dried over-time; all glass utensils were broken, metal utensils were damaged, spices were all moist and of no use any more.
ALL suitcases with cloths/shoes were still wet and stinky; some suitcases had new cloths which we purchased before moving but now all were stinking and wet.
Sofa, love-seat, Queen-sized box-spring and mattress were still stinky, & wet even though these were wrapped in black-plastic covers by Giovanni
Computer chair lost it's wheel, sound-bar & TV box were wet too.
One card-board box was open and one inside that was missing.
I shared pictures with broker and he patched me to Giovanni who asked me to file a claim to movingclaims and that is still on-going.

Overall, I'll NOT recommend them to anyone and had been informing all my friends to stay away from Giovanni.

Move size: 2 Bedroom Home Service cost: $2560

I moved my son from Bryan Tx to Washington State. Giovanni kept me updated and reassured throughout the process. He was friendly and and easy to contact with any questions I had. He was honest with me and they did a wonderful job with packing and handling my sons belongings. They arrived ahead of schedule and the movers were very professional, super friendly and very careful when handling my sons belongings. I love this company and would use them again in a heartbeat.

Move size: 2 Bedroom Home Service cost: $2800

We moved TX to CA. Giovanni instantly changed price from $1800 to $2500 explaining about packing material and stairs, Cubic feet [this is by just looking at the items and not after loading]
Being with family and out of choice due to my planned travel dates, I agreed and they started loading; though out the process, had been NICE guy explaining how they take care of customers and their belongings. Get the delivery but EVERYTHING in very bad condition.
ALL cardboard boxes mostly kitchen utensils were no more boxes all glass utensils were broken, metal utensils were damaged, everything is damaged. When delivery time Giovanni said he has to use shuttle to get boxes and charged $400 more.
Overall, I'll NOT recommend them to anyone and had been informing all my friends to stay away from Giovanni.

Move size: 2 Bedroom Home Service cost: $3000

DO NOT! DO NOT! DO NOT USE THIS COMPANY!! My parents went through a company to move their belongings 15 hours away and the big company reached out to Giovanni Van Lines. Long story short they tried to say that my parents owed him $6,000 more dollars than what was originally discussed when this was booked. My parents refused to pay him anymore money and they wanted their things off of the truck because they had enough. Giovanni decided to try and take off with a truck full of furniture. My parents blocked him in and called the police. Since this is a civil thing the police couldn't solve the problem and told him he had to let them get their belongings off. He was then arrested and taken to a hotel and the truck was brought back to him by one of the workers who then helped my parents move. The simple fact that one of the workers said that Giovanni was trying to get over on my parents is so crooked!! I would never recommend this service. I would tell anybody to rent u-haul trucks and hire some men to do the job like my parents did after this fiasco took place.

Move size: 4+ Bedroom Home Service cost: $6000

If you are smart and looking for honest and someone who is NOT deceitful DO NOT USE THIS COMPANY. I scheduled my move with a large well known company, who I will not mention here, but they are also liars and deceitful. If you are a senior, single, female definitely do not use this company. I was not aware that I was going to be scheduled with 2 different movers when I signed on for my move. My total charge went from $2118 to $4097. I was not prepared nor did I have $2000 extra. I also had to pay for the entire move up front, something I never had to do before. They had my money and my furniture..not to say my respect. I went with this move because it was $600 cheaper than my 3 previous quotes, or so I thought until they scammed me. The extra charge for the move was what I had saved for new furniture etc., including putting food in my pantry. I didn't move large pieces of furniture from TX as to save on the charge of moving..so much for that. I don't know what to say other than DO NOT use this company and be sure to ask your initial scheduled company if they use a second company to move you. I could not get out of this because I would have lost my deposit. I moved to and from AZ three times and the highest charge was $2700. I guess I should have taken one of them, but like all people who are on a strict budget, I choose the one who was cheaper. I will say that the first company that I started with is a large well known mover. I have tried to reach out to them but they have no intention of admitting their deceit. I wish I would have read these reviews before hand. Of course I didn't know until Mr. Giovanni showed up that a second company had their hand in my wallet.
When I initially told the first company what I was moving, one of the items was my bed. When I got the call to confirm what was being moved and when Mr. Giovanni arrived I was told that the charge was for only a mattress and box spring and that I was suppose to 'cover' them. I was charged extra for the headboard and footboard and for them to cover the mattress and boxspring. When I talked to #1mover I told them I wanted them to take care of covering/boxing all furniture and I would pack my own boxes. Who in their right mind considers a bed to not have a headboard and footboard. My move was all downhill from there.
From now on I'll use a UHaul when I move.

Move size: 1 Bedroom Home Service cost: $4097

My husband who had been working since 430 am helped them unload at the house from storage. Then helped again at the apartment. The guys were moving slow and like one box at a time.... The dented my apartment walls. They didn't even put anything where it was supposed to go and again because they didn't know how to stack what took up less than half our garage was completely full. My husband redid it all a couple of days later. They broke a bunch of stuff after unpacking things. They left a dolly at our house and some guy came over without calling first and we weren't home to run a quick errand, they showed up unannounced and had my CHILDREN open our garage for them to get their dolly. We only knew because our kids told us. I was livid.

Move size: 3 Bedroom Home Service cost: $3000

DON’T USE!!! SCAM! SCAM! SCAM! This company was hired as a third party to move our belongings from Texas to Washington State. Needless to say, horrible nightmare. We were quoted a price and gave a list of all of our belongings that needed to be moved. When this company showed up they rode up in a very small truck to move our entire house. They may have loaded 1/4 of our belongings leaving the rest for us to figure out what to do on our own. We were told if we wanted to add more onto the truck the cost would go up. What started as a great deal of less than $8000, turned into $20000 if we wanted more room on the truck. To top it off, they drove our items to Dallas and pretty much unloaded all of our things they took into a storage unit for 2 weeks. The owner was extremely rude and was all about the dollar. We tracked our belongings with an apple tag so we knew where our things were at all times. Once they finally got here to us, one guy was driving the truck and hired helpers off Craigslist. Items were broken or destroyed and we were only guaranteed $113.00 for all of the damages. I wouldn’t recommend this company to anyone even on my best day!!!!

Move size: 3 Bedroom Home Service cost: $15000