Geo Van Lines

The most unprofessional moving company I have ever experienced. They were hired to show up on a Saturday morning, never showed. Texted us all evening Sunday saying they were "30 minutes away", STILL never showed. Finally showed at midnight like that's an acceptable time to move. We attempted to reschedule and were told that we had "cancelled" the move. So now we're out $1750 from the original moving company that we hired, this company won't even attempt to talk to me. I've called multiple times and been hung up on every time. An absolute joke of a company.

Move size: 2 Bedroom Home Service cost: $1750

Booked this move with super friendly girl Lindsey, it sounded like a dream of a move. You know she sold me on this whole thing how it’s will all be great and nothing to worry about. OMG have I only done a better research, I moved from Dallas to Houston they cancelled me last minute due to rain and it haven’t even rained on that day, so they promised me the movers will come the following morning by 7am latest, nope they showed up at 11am instead and mind you there is no way to reach anyone, no one is picking up their phone,, and this is not even the worst part yet!! I want to scream, so I have a studio apartment so not to many things they got done loading me by 1:30, told me they drive is up to 4hours. Here it comes, been calling to see when will they arrive no answer, finally they call me to say they will be here by 11pm, around 10pm they called me to tell me they won’t be here till 1:30am, they didn’t show up till 3am to unload me. It’s almost 6am and they finally finished. This is a crime, I have never heard of anything this crazy. So who ever owns this company clearly doesn’t care and to my girl Linsey, I don’t know how you sleep at night knowing that all the people here are experiencing the worst moves of their lives.

Move size: Studio Service cost: $1450

First of all, let me say I am mad at myself for not doing enough due diligence. As many other reviewers have said, great experience upfront, friendly staff, thorough review of the job scope. On moving day the team did not show up until 11:00 am. Then they quit at 5. I fully expected to move in one day, nothing even made it on the truck. Then, at 5:05 on Monday evening, they demanded payment for the time spent on day one, which was about 3/4 of the total quoted fee. Then the manager(?) claimed he couldn’t take a credit card and demanded cash or Venmo. As no one had let me know of that policy, I was not prepared. Finally they reluctantly agreed to take my credit card, requesting a hand written form with a picture of my credit card and driver’s license. Next day they sent a small truck, had to make multiple trips. All in all a miserable, frustrating experience. I had to hire a second company on day 3 to help pull everything they dumped in my garage and get it into my house. The movers were great guys and worked really hard, but the management of this place is stunningly incompetent and corrupt. Job ended up costing twice what was quoted.

Move size: 3 Bedroom Home Service cost: $4300

DO NOT USE THEM! Missing boxes, unresponsive, broken and damaged items, and more! I spent quite a bit of money moving with this company, moving from Texas to Georgia. of course the initial call was wonderful and Raymond was “so helpful.” On pick up day, there was a large discrepancy in pricing and the amount due for pick up, even when my inventory and packing items matched what was listed in the quote perfectly. Prior to that day he knew me by name and answered my calls. Come that day, I hear NOTHING. I called his direct extension, sent an email, called customer service. Tried to gave my mother call who also worked with him directly in the move process and all of our attempts were ignored. Because I was on a time crunch and didn’t have the chance to explore another option, I had to proceed anyway. When the movers arrived to my storage unit, they complained the entire time about how my items (washer and dryer, couches, etc.) were “too heavy” and “next time buy lighter stuff.” My items were shoved and tossed in the unit and I complaimed twice about how they handled my items. Not only that, they are missing multiple boxes with very expensive items. I am not sure how this happened when I was sure to buy almost $100 worth of sturdy, matching boxes from Lowe’s and CLEARLY labeled them all on the tops and sides with my name so there was no confusion. Even having purchased insurance with them, I’m sure you can imagine the reimbursement rate does not come close to the hard earned money spent to buy the items in the boxes. My dryer has large dents and dresser Is completely torn on the bottom and leaning now. A $400 speaker that was packed in its original box WITHIN the moving box is completely dented and damaged, which is just a testament to how carelessly they handle your items. IF YOU HAVE ANYTHING YOU CARE ABOUT, DO NOT TRUST THEM TO HANDLE IT.

Move size: 1 Bedroom Home Service cost: $2500

Oh how I wish I read reviews before hiring this company. One star is too many. The sales staff is nice until they have your stuff on the truck, then they disappear and you wonder if you will ever receive your belongings. On move day, half of of stuff was loaded, then our quote went up by $2500. We were promised 6 guys with 2 trucks would show up at 7am. We got 4 guys with 1 truck that showed up at 10:30. Surprise, we needed another truck (we knew this.) The movers left after the truck was full and told us another truck would come between 9-10 to pick up the rest. No truck showed, so I called the company. Couldn’t get in touch with anyone, no one would call me back. We had to be out of the house that day. After MULTIPLE calls, I found out a second truck was never even scheduled. It didn’t matter to Geo Van Lines, they already had us by the balls. After raising hell, I got a truck sent over. Stuff was loaded and we were on our way 8 hours later than we thought for our long move.

I was hopeful delivery would go smoother because they were aware how angry I was and they would try to make it right. HA!! Once this company has your stuff, all communication and professionalism stops. My delivery was supposed to arrive at 8am. No truck, no text or phone call. New arrival time, 10:30. No truck, no text, no phone call. Then 2pm. Then 4 pm. Then 6 pm. Finally the trucks show with TWO GUYS TO UNLOAD TWO 26 ft TRUCKS. One was a 60 yr old asthmatic how had to take a break after climbing a set of stairs. We knew we were in for a long night. My husband, son, and 70 yr old parents helped unload to speed the process. What choice did we have? We finally emptied the trucks at 3am. No furniture was reassembled and majority of boxes were left in the garage. My daughters bunk bed was destroyed and my dining table and desk were gouged.

I can’t warn you enough. DO NOT HIRE THIS COMPANY. Jack Gold is a thief and a con man.

Move size: 4+ Bedroom Home Service cost: $10000

BEWARE. DEFINITELY A SCAM

The customer service branch will sell you on promises and assurances. Then when moving day comes it's all up to operations....

When I was called on Friday to let me know what day the truck would come, they said Sunday. I had to ask what time to expect the truck.... The "DISPATCHER" said around lunch time. The whole call was about 15 seconds. When moving day comes, there's no truck to be seen. By 1 I had called the "dispatcher" to see where the truck was. He told me he'd call them to find out.... It took this person 4 hours to respond to me, to which he said the truck had broken down in Waco. Why didn't the "dispatcher" know that hours before hand and call to let me know?

Regardless, I have a time sensitive move and went to get a UHaul instead... Take the quote promised and get a UHaul and some of their certified people since it's about the same price.

Buyer beware. They'll take your deposit and run.

Move size: 1 Bedroom Home Service cost: $1600