Geo Van Lines

This was the worst experience I’ve ever had with a moving company. There are so many lies and unfulfilled promises. I suggest you believe the bad reviews they have. We asked Shannon about the reviews and she assured us none of that would happen to us, well guess what it all happened!! We were moving from Florida to Texas, already stressful and expensive. Jack promised a 26 foot truck would pick us up and take our things straight to Geo Van Lines storage. They would store our things as needed and deliver to Houston. And a half payment would be made when our belongings arrive to Storage. Jack promised they would not sell our move. So here’s what really happened, an 18 wheeler shows up, from a company we never heard of, loads our things and for 3 weeks and 1 day we didn’t know where our possessions were.Cross Country movers picked up our belongings and then the threatening phone calls started. It was someone demanding payment or our things would be returned to our Florida home. I was trying to reach help from Geo Van Lines but they refused to call me back. The nightmare continued right until delivery, which was a no show for 2 days. When they finally showed up our boxes were crushed and wet. And the worst part our couch, bed and several boxes are missing . And again they are not returning our calls. Please head our warming, do not trust anything they tell you!!

Move size: Partial Move Service cost: $6300

Please, never use this company. This is the first time I’ve used a moving company and my dad chose these guys (moving for grad school).
They told us they’d pickup my furniture on a Thursday between 4-6pm. At 8pm, they told us they would have to come first thing in the morning the next day at 8am. At 10:30am they finally showed up.
While packing up the stuff, they tried to double our price from $1600 to $3200. My dad worked them down to $2400 which was still outrageous for what I had.
They told us a bunch of trucks were going in the direction of our move that next week so my stuff should get there the weekend I was supposed to get there. I got my stuff a week and a half after the day I put down.
My dad told them more than 10 times that I needed them to put the bed together and my glass kitchen table put together. When the movers got here, they said they were never told to put anything together and didn’t bring any tools to do it.
As my dad said “this isn’t a moving company this is a trucking company.” I can’t believe these guys are still in business if they treat customers this way. This is a total scam and should be dissolved for treating people this way.

Move size: 1 Bedroom Home Service cost: $2400

DO NOT USE THIS COMPANY!! Ripped me off on hours charged! Took 6 days to get my belongings after being told that they were on their way. Numerous phone calls and messages I left and have been completely ignored to this day no return calls! After they finally arrived, some of my boxes were missing with no explanation as to why or where or any hope of getting them returned to me. I believe my possessions were stolen. If you value your things do not ever use this company! If I could leave a rating of negative stars I would.

Move size: 2 Bedroom Home Service cost: $2500

Truly terrible company. I am a student moving out of state and was ensured the company would work with me even though I was on a budget - that was the first lie.

I was charged and extra $800 on the day of pick-up without being warned - I would’ve preferred to throw stuff away. Poor communication when my items would be delivered.. I was also forced to sign a document that allows the company 21 day window to deliver and allows them to charge extra for stairs, distance, and access for an 18 wheeler. I called three times and was told by the front office that it was expected to be delivered on time. The last time, he finally admitted that Operations would know the exact time and he will tell them to call me. On the first day of the window, I finally call Operations myself - no one picked up. So I sent a text asking to speak to someone about my delivery, and they just replied “Working on it.” Extremely rude. I asked for a more accurate time frame and no reply. Then I get an automated email saying my items will be on the “first available truck.” My family called and argued on my behalf, and my items were finally put onto a truck the next week. The driver scheduled a 5pm drop-off with me, only to call me back and say he would be 5 hours late.

6 days late, constant anxiety, and an extra $1100 over the initial quote.. I would have never trusted this company had I known it would be this terrible.

Move size: 1 Bedroom Home Service cost: $2100

Hey if you were wronged by this company and want to file a class action lawsuit send me an email at razor196355@gmail.com and we will add you to the lawsuit.

We were wronged by them as much as you were so nothing is too small. Be sure to send me the loss that you had and we will shut this company down so they cannot hurt anyone else.

The management are even worse than the phone employees so I can imagine you were not treated right. Please lets get this going and sew them for all our money back.

Move size: Partial Move Service cost: $1532

First of all, I'm just copying the google rating I left for them, that they somehow got erased, along with all other google ratings.
I used this company back in June and haven’t spoken up until now. I was given an estimate on my move. But was told it would be lower, that they overestimated and that they would refund me the difference once the unloading of the truck was done. I could either pay by cash or credit. I chose cash because I didn’t want to wait for a refund. I put down a down payment and waited for moving day. Also, I was told that if I moved more things to the front of the house, it would make their job faster and save us money. So myself (a 40 year old female with fibromyalgia and my daughter did so). The job went pretty fast. When it came time to pay I was asked by the moving truck associate to pay the total estimated amount minus the deposit. I was in a total panic from moving and especially when he said that. I paid him and only had enough cash in my pocket to tip each of the guys $5. I was beside myself. I signed the receipt showing “they got everything out of the truck”. Later I noticed the receipt I signed was the payment receipt also and it said I paid $300 less than what I had actually paid and he did not fill in the time slots on purpose. We got suspicious so we all compiled our texts and pictures of us leaving and noted the time stamps on them and realized it only took 2 hours to load and unload and they got the cash for 5 hours. I have two witnesses over the age of 18 and the badly filled in and inaccurate receipt copy. They totally took advantage of me and ripped me off. I called the office and complained and he said it was impossible that it only took as long as it did according to me (essentially calling me a liar) and put me on hold and said someone else would be getting back to me. Of course they did not. TOTAL RIPOFF STAY AWAY.

Move size: 2 Bedroom Home Service cost: $900

Please do not use the company, as they will steal your items and get upset with you when things are missing. All the people whom has used this company, we need to start a law sue against this company. I am currently working with an attorney for this claim.

When the movers picked up my items from Irving TX the inventory reads as followed: 3-piece sofa sectional 5-chairs 1-table 1-TV, I had to purchase a box 2-dressers 1-headboard (including 2-side rails) 1-foot board 1 box spring 1-mattress 1-night stand -I am missing a pair of shoes that were still in the box. I am missing the night stand. I am missing the middle piece to my 3 piece sectional. I am missing the side rails that wholes my bed together. I have been communicating with Enrrique (Rick) Lopez; Dispatch Manager: 972-763-6632, whom took my call on Monday 09/23/2019. He stated that he will check the warehouse and w/the drivers whom delivered my items. No call back. On Tuesday 09/24/19, I called Rick's Mang. Jake, whom appeared to be upset that some of my items were missing. Jake did a conference call w/Rick. Rick stated no items found in warehouse. Jake informed Rick to call the drivers and to move on this now. Jake stated this is the 3rd person this month that has had items come up missing. Jake wanted to know if photos were sent, me and Rick stated yes. No call back. No call back on Wed. Thursday, I called Rick. No answer. I decided to call Jack, no answer and voicemail is full. I called the main office and spoke w/a young lady, when asked to speak w/ Jake, she became rude. I disconnected the call. Rick called me back. Rick stated he is busy and have not had the time to contact the driver and he is in and out of the office. I sent him a text message to inform I expect to hear from someone. Rick texted back and he understand and to bear with him. As soon as he get to the office he will reach out to me. No call. I called him back, he stated give him a few more days, as he is working outside of the office and moving furniture. At this point I feel like I will not get a respond. This is the reason for my complaint. I really would love to have my items back in my possession.

Now Jake is upset and trying to offer me $500. No deal.

Move size: 2 Bedroom Home Service cost: $1445

I choose Geo Vanlines without going through review. after I booked my shipment I found every single review is true..they charge more. They delivers many weeks late than commited date.They took our luggage on hostage and told us to buy item as they may not going to reach us..finally after delivery, lots of items are stolen and many bags missing from Inventory list.I think They are stealing items and selling it on used item selling website to get ?..I am filling case to save others to get trapped..

Move size: 1 Bedroom Home Service cost: $1400

They never showed up at the designated day/time(9/13/19/6:00pm) when they agreed to and understood that they had to be there on the critical date/time contracted. They also never called to say they were not going to make it. Complete failures at several points of contact inside this company. One star is too high of a rating! After talking to the manager the following day, we received a refund but that's of little consequence at this point.

Pick another moving company!

Move size: Partial Move Service cost: $400

If you need to move - us anybody else. Worst company that I have ever experienced. Day of schedule pickup, truck never showed. Call the dispatcher and finally got the driver who state he could meet us after 9:00 PM. The schedule pick up was for 10 AM. Had to go back an meet them at 9 AM the next day. The first thing from the drive was challenging what was being picked up and wanting more money. Delivery was schedule for 3 weeks later - finally got it 5 weeks later. Five items were missing. Found (1) missing item and took another (4) weeks to arrive. Driver dropped the item off even though we were not there to receive it. As unresponsive and non-caring of a company as one would never imagine. Avoid GeoVan Lines at all cost. They are not worth the aggravation nor the loss of your items.

Move size: Partial Move Service cost: $1300