Geo Van Lines

This is continuation of my earlier submission I made about Geo Van lines. I wanted to clarify that the move I had with them was interstate move and not a local one. My position didn't change on how deeply dissatisfied and disappointed I am about their service. Please do not go with this company, they will fail you. An intercontinental ship which travels across oceans even will not take that long.They are horrible when it comes to on time delivery, and I am also assuming they are bad on other areas of service. Upto now, I don't know the whereabouts of my household furniture since they collected on October 23rd, 2018. They said on the paper that it will take 21 days and it has been been over a month since they collected my belongings. They do not care about you once you pay them. I am weighing my legal options. Their physical address show as 5851 legacy Circle Suite 600, Plano, Texas 75024. The two characters that I dealt with over the phone are Jack and Shannon Harris. We have a responsibility to inform the public about our bad experience. I never thought they will betray me and I am sure there are a lot more who are like me who can fall into their hands. Report your complaints to BBB.ORG ( Better Business Bureau).

Move size: Partial Move Service cost: $880

If you conjured up the worst company in the history of time in your imagination, Geo Van Lines would be 500 times worse. For the sake of your mental health, do not give these thieves your business. I truly don’t understand how Shannon, the sales rep, falls asleep each night - the massive lies she and this company are prepared to tell in order to fool you into signing on the dotted line is abominable. “Just find a sleeping bag, your stuff will be there a day after you arrive”.. It took Geo Van Lines a month and a half to even begin to move our possessions from Dallas (our original pick up location) (we had to sleep on the floor without any furniture and buy brand new work clothes) and when we finally were notified of a drop off, half of it was either missing or damaged. They promised to “mail a check” at $15 per days late, which is 1) a ridiculously low number, and 2) another obvious lie given that we had an outstanding balance on the drop-off side that they could have easily detracted from instead. The examples go on and on; I could fill a novel.. Terrible people, terrible company. Had I the money or time, I would find no greater satisfaction than to take Geo Van Lines to court and save other innocent people from the suffering that they inflict.

Move size: 1 Bedroom Home Service cost: $2000

I noticed my Louis Vuitton bag was missing about 20 minutes after the movers left but I made sure to unpack and put away/organize everything before accusing anyone of stealing. A day later it was still missing, which I figured it would be since it wasn’t in the basket I had put it in. I called and was told if I can’t prove it then the only thing I can do is file a police report which won’t really amount to anything. They are okay running a business where the movers just skim valuable belongings along the way and say “Prove it.”.

Move size: Partial Move Service cost: $500

They quote you one price and charge you double! Movers showed up late and were very unprofessional. They did not fill up the truck all the way. They tried to get my family members to carry furniture upstairs. We were quoted 1100.00 and charged 2200.00, they would not take our personal belongings off the truck until we paid. One of the movers slept on our dining room floor for a while. We bought them pizza and they threw their trash in the yard. They did not finish the move and told us they would be back in the morning. They never showed up and cancelled two more times on us. We had to go with another moving company to complete the move. Also one of the movers told us to watch out for the guy that was sleeping go the floor because he steals. Worst experience ever!!

Move size: 3 Bedroom Home Service cost: $2200

My name is John and I was unfortunately tricked into proceeding to do business with this company. I had a moving time scheduled on Saturday, June 15th and was allotted a time between 8am-12pm, as promised. Upon coming to the realization that this terrible gimmicky company did not show up on time, I took the liberty to call out from work, jeopardizing my lifestyle, missed my flight, to give your team another chance to show up, in case they were running late, etc. I realized today that I would not waste a second longer waiting for such an unprofessional group of individuals to handle my items. The culmination of such a disappointing experience, as well as, the plethora of negative reviews this company has all over the Internet and the fact that my contract was breached with a company no show without warning, was finally the warning sign that I needed to cancel the trip entirely. I spoke with a woman named Shannon, who disclosed that I will be receiving my refunded deposit, in full, on Monday, June 17th. I am looking forward to this refund and will not settle until I find a bit of comfort in this otherwise atrocious experience. However, I am still awaiting my refund, as well. What a nightmare!!

Move size: 1 Bedroom Home Service cost: $1300

DO NOT BELIEVE THE REVIEWS THAT THEY HAVE ON THEIR WEBSITE !! ITS ALL FAKE.
Absolutely horrendous experience. My move was from TX to NY. I talked to GEO VAN Lines (BYRON) on Friday-May 17 2019 in the morning. I was told the truck is leaving that weekend.
Byron lied to me just to get my business. The only reason I chose them was because I was told my stuff will be in NY the next week. And I was even nice about it and told them, it can be delivered anytime next week as long as it is next week. Shipment never left that weekend, It left on May 28.

IT’S BEEN 21 DAYS TODAY!! I STILL HAVENT GOT MY STUFF… I don’t know where my stuff is, driver (VADIM) does not want to give me an update, I asked him twice he texted me back “I will update you in 24 hrs”. But never did. I asked him again, he told me ask the company do not write me. So I called the company, and asked them to transfer me to the manager, but they gave me carrier’s manager. Carrier’s manager says that’s not his problem, Its Geo Van Lines problem, his driver just takes the load.
Talked to Byron again he said “I NEVER TOLD YOU NEXT WEEK, I SAID 2 WEEKS”. I told him OK then, it’s been more than 2 weeks, where is my stuff ?? I asked for a discount because UHAUL would have been cheaper and faster than this, I barely had any stuff….No furniture, Only a mattress, books, shoes and clothes. Apparently he sent an email to their operations, to help me with that. He said they will call me before the EOB, but they never did.

When I call them, GEO VAN Lines keeps telling me they will call me back and all. But they never do. So unprofessional, I have never had this kind of experience before. I am tired of following up. I am in an empty apartment, with only 1 suitcase with few clothes in a new city, and it’s been 21 days. ITS BEEN SOO STRESSFULL !!
After reading all the reviews here, I am afraid my stuff will come damaged, and they will make up something to charge me more than quoted.
I was going to wait for my shipment to arrive to write this review, but couldn’t hold myself. I don’t want others to fall for this like I did.
PLEASE PLEASE PLEASE STAY AWAY FROM THIS COMPANY….

Move size: Studio Service cost: $1040

The worst moving experience I've ever had. The company was scheduled to come on a Saturday and no one showed up! They show up Sunday morning to move my 2 bedroom apartment less than 3 miles away with one man and a minor child. It took them 12 hours to move small 2 bedroom apartment. I was charged over $500 more than the estimate. I wake up this morning and enter the common area of my apartment and find some of my boxes and furniture had just been left in the open. They didn't even bother to finish the job. Overall, a terrible experience. They do not follow their own published policies. Beware of this company. Do not use!!

Move size: 2 Bedroom Home Service cost: $900