Furniture Removalist Services

Probably one of the most disgusting and rude companies I had to deal with in Australia. From the sales representative the manager. They were both ignorant and disrespectful. They will say all the good things to make you go with them but once you pay for the deposit, they will change the agreements you had over the phone or SMS. They will lie to you, they will avoid you, they will hang up the phone on you and they will talk over you.
Seriously, I have NEVER ever seen anything like this before. DO NOT get this company if you need help!!

You will have problems, they will make your experience a nightmare. Moving is already complicated and trust me, they will make it even worse for you.

Service cost: $225

I found out on the 25th Aug from my Nans bank that you people had taken over $700 for services that did NOT happen. You did NOT have permission to do so, you lot ignored my emails, you did not show up and or give a curtesy call to why, the service was cancelled due to illness (dementia), being late and the bad reviews.
Now you lot are saying on my review you don't know who I am and I'm complaining 2 months after the service was suppose to be carried out, well we both know that's a lie!!
You lot have committed theft and I want the money returned to my Nans account immediately.
You have taken advantage of and elderly woman who has dementia + you also took $200+ deposit so that's over $900 you lot have stolen/ scammed.
This abhorrent behaviour is going to the authorities if the money is not returned within 48 hours.

Move size: 1 Bedroom Home Service cost: $921

Totally unprofessional company. What reputable company uses Gmail email addresses? 2 truck and 4 people. the only one who knew what he was doing spent the day on the tuck on his phone. All contract staff from eastern Mediterranean and spoke no English. Do they even have work visas? Had we not helped it would have taken ages. Watching my furniture bouncing down the stairs was scary.

Then of course we have the breakages. We packed 100 boxes and none were damaged. The damage was all to the goods they were responsible for. Marks all over the walls etc.

Promises to return phone calls that never happen. Names of staff that don't seem to exist.

9 weeks ago I sent photos of the damages, quotes to replace and still nothing. More to come. See how consistent these posts are

Department of fair trading is my next email.

Move size: 4+ Bedroom Home Service cost: $2000

These guys are total idiots. I paid for an extra guy so have 3 guys move furniture out of my small apartment. I thought it would take 2-3 hours given that most of the boxes and smaller items have been moved by me the night before. The three guys arrived 2 hours late and took over 7 hours carrying the few items that I have out of my apartment. If you are not there watching their every move, they would be on the phone or walking casually carrying a lamp shade to the truck. They stretched it out so that when the truck arrived at my new place it was 4:30pm and it only took them 1/2 hour to unload. The lead guy then ask me for a call out fee when the price quoted did not include a call out fee. He then pretended to call head office and pretended to hang up when I said that I want to speak to the manager directly. To top it off, they wanted a tip and when I refused to give them a tip, pretended that they didn't have any change. Such dodgy unprofessional scam artists. Beware of these guys..

Move size: 2 Bedroom Home Service cost: $800

Wish I had read this companies review before my move. Like most of the reviews on this page, I was left with furniture in the street and told I had too much furniture, if I didn't agree to pay an additional fee (over $650) my items would be left in the street.
I tried contacting the company several times with no return calls or email replies.
I did contact the Department of Fair Trading and they were not able to get any further then I did. FRS did not acknowledge nor reply to any of any correspondence either.
On a quote of $1,700 it ended up costing my over $3,000
I am considering taking this further.
If I could rate them ZERO stars, I would.

Move size: 2 Bedroom Home Service cost: $1700

Two months ago I booked this service for my relocation from NSW to QLD. On 11/09/17 they arrived at my house with a truck covered in graffiti! Two drivers with no formal clothing as depicted in their pictures on the website. The truck was booked for two more jobs and I was told I couldn't get more space because of that. Driver 1 unloads half my things and leaves. A local truck arrives at my house later that evening to collect my items and to take it to their "storage" facilities. After loading the things left by driver 1 taking 45 minutes; driver 2 leaves and I get a phone call to say they were there for 3 hours and I needed to pay $350! What's worse is, they stored my things at their depot/office. Driver 1 calls me on 12/09/17 to say he'd be arriving at 4pm. At 4pm driver 1 calls again to say that the RMS has fined him for driving a defective truck and that there were multiple safety road worthy issues with his truck and is issued with license suspension as well as infringement notice for the rectification to the truck! He finally arrives at 8.30pm and leaves around midnight. But not before dropping my washing machine; denting my wall; breaking some plates and dropping another customers items! Now we get to 16/09/17 and driver 3 arrives with the rest of my possessions. Which by the way were the bases to all four our beds.. one item after the next after the next and the next are damaged! Slats are missing from the bases. My expensive headboard has been scratched and looks like it was done on purpose. My bedside table has the bottom broken. My daughter's base support has been snapped into two pieces. My guest bedroom base was broken beyond fixing. And my mirror cabinet totally dismantled. But worst is the fact that my glass white dining table has been broken which is a classic piece of furniture!
And just as I thought it could not get worse than that.. they fraudulently stored my credit card details including the CVV number and deducted a whopping $890 from my account after I told them I was not prepared to accept that they would not commit to refund me for the damage. A total of $4000 later and I have no bases to put my mattresses on; broken furniture and washing machine; no money and a Fair Trading complaint pending. Never in all my 43 years have I ever dealt with a group of liars, untrustworthy and thieves such as this group. It is illegal for any company to store or save your card details including the CVV. This means that they could access anyone's information without authority and unbeknownst to you this could happen to anyone.
As for all my patience, my forgiveness and understanding, my ignorance and willingness to save a penny or two; that has cost me much more because of FRS Removals.

Move size: 4+ Bedroom Home Service cost: $4000

Dear others who have been screwed by FRS,
We had a similar experience to many of you and are looking to build a community of people to SHUT DOWN FRS.
We have created an email address: shutdownfrs@gmail.com
If you would like to share your story with us please send us an email and hopefully we can collect enough stories to make NSW Fair Trading finally close this "business". If that fails we are planning to share these horrible stories with Today Tonight or A Current Affair to stop these criminals in their tracks.
Hope to hear from you,
Ellen.

Move size: 2 Bedroom Home Service cost: $1600

**WARNING DO NOT USE THESE REMOVALISTS, THEY ARE THIEVES**

I told FRS over the phone EXACTLY what I will be needing moved from Melbourne to Sydney and given a quote. When their men arrived they asked if I was paying cash and I said yes and they spoke to each other in their language (very intimidating) they then told me that I was quoted the wrong cubic metres and that they will need an extra $300 ontop of what was quoted or they will not be taking my things. I needed to be out of my apartment on that day and I was not going to argue with two men when I'm a female on my own, so I agreed. After they had loaded the truck spending the entire time on the phone whilst carrying my things with one arm. They then told me that I can't tell FRS that the men charged me extra because they will just charge me more. I called to make a complaint after my items arrived in Sydney and all the managers were conveniently on the phone and that I need to complain via email, which I did and no response.

These removalists see vulnerable people and take advantage of them because they knew I wasn't able to carry anything. I am so shocked that companies like this are able to run and nothing has been done to stop them scamming innocent people. After reading these reviews I realised that I got lucky compared to other people who had their belongings destroyed.

These people are worthless scumbags who need to be shut down immediately !!

Move size: Partial Move Service cost: $950

Be very careful with this company, they gave me a quote stating 'Door to door service - Charges start from your pick up address not our base!'.. I called to confirm, they agreed, this was the only reason I went with them. They sent the invoice and requested I reply with 'yes' to confirm the job, I stupidly replied with 'yes' without noticing they had changed the invoice and added, 'Travel To' so I would be charged from base to my pickup address. They know they are scammers. Don't go near them.

Move size: 3 Bedroom Home Service cost: $800