Furniture Removalist Services

Dear others who have been screwed by FRS,
We had a similar experience to many of you and are looking to build a community of people to SHUT DOWN FRS.
We have created an email address: shutdownfrs@gmail.com
If you would like to share your story with us please send us an email and hopefully we can collect enough stories to make NSW Fair Trading finally close this "business". If that fails we are planning to share these horrible stories with Today Tonight or A Current Affair to stop these criminals in their tracks.
Hope to hear from you,
Ellen.

Move size: 2 Bedroom Home Service cost: $1600

UPDATE: I finally received a response from the complaints department 1 1/2 months after making the complaint. They agreed to provide a partial refund however after I sent them my bank account details they told me that in order to get the refund I had to give them a 5 star rating. I advised that my review would remain the same but that I was happy to update it stating I had received a partial refund. Apparently I didn't get around to updating the review quickly enough as I then began receiving emails saying that they would have the transaction reversed if I didn't write an update. I told them to go ahead and reverse the transaction as my opinion of them was now even worse than it was to begin with (something I didn't even believe was possible). A further 1 1/2 months has gone by and today I received another email from them stating that if I remove my review altogether they will give me a further $50 refund. Needless to say, I declined because I believe everyone needs to be aware of how terrible they are. I'm sure I'm not the only person they are doing this to so beware of any good reviews they have received as it is quite likely they have paid for them. And as per my original review, if they deny this or say this is a fake review as they have done with others, I'm more than happy to make the email chain between them and myself public. This company is a disgrace.

ORIGINAL REVIEW: I am absolutely disgusted with this company - would give no stars if I could. The removalists were 2 hours late because they apparently had a flat tyre but didn't notify me until they were already late. At one point they called to say they were 25 minutes away when in fact it took them another hour after this to arrive. They were incredibly slow taking 10-15 minutes to carry just 1 box into my apartment, and took 3 hours to do a 2 hour job. I'm sure they would have taken longer so we ended up unloading the truck ourselves. And of course they expected full payment at the end. I've seen their responses to other reviews that are similar to mine so I am more than happy to provide a copy of an invoice if necessary to prove that this review is genuine. I sent a complaint via their own complaint process but got absolutely no response.

Move size: 1 Bedroom Home Service cost: $500

**WARNING DO NOT USE THESE REMOVALISTS, THEY ARE THIEVES**

I told FRS over the phone EXACTLY what I will be needing moved from Melbourne to Sydney and given a quote. When their men arrived they asked if I was paying cash and I said yes and they spoke to each other in their language (very intimidating) they then told me that I was quoted the wrong cubic metres and that they will need an extra $300 ontop of what was quoted or they will not be taking my things. I needed to be out of my apartment on that day and I was not going to argue with two men when I'm a female on my own, so I agreed. After they had loaded the truck spending the entire time on the phone whilst carrying my things with one arm. They then told me that I can't tell FRS that the men charged me extra because they will just charge me more. I called to make a complaint after my items arrived in Sydney and all the managers were conveniently on the phone and that I need to complain via email, which I did and no response.

These removalists see vulnerable people and take advantage of them because they knew I wasn't able to carry anything. I am so shocked that companies like this are able to run and nothing has been done to stop them scamming innocent people. After reading these reviews I realised that I got lucky compared to other people who had their belongings destroyed.

These people are worthless scumbags who need to be shut down immediately !!

Move size: Partial Move Service cost: $950

Be very careful with this company, they gave me a quote stating 'Door to door service - Charges start from your pick up address not our base!'.. I called to confirm, they agreed, this was the only reason I went with them. They sent the invoice and requested I reply with 'yes' to confirm the job, I stupidly replied with 'yes' without noticing they had changed the invoice and added, 'Travel To' so I would be charged from base to my pickup address. They know they are scammers. Don't go near them.

Move size: 3 Bedroom Home Service cost: $800

How bad can these guys get.

They double-charged my credit card in excess of $1200. They never contacted me and since I noticed I've called 4 or 5 times over approx 4 weeks and they still haven't returned the money. They promise and promise, giving this reason and that, promising to call back with a confirmation it is done..and nothing!

Furthermore, I suspect they subcontract with a group call Quick Move, who I swore I would never use again after they turned up 5 hours late and with the wrong size truck for a move I had to make 18 months ago. The FRS removalist turned up in a Quick Move T-shirt and it was the same guy.

Steer well clear of this mob. They clearly think it is okay to deprive a fee paying customer of an excess $1200 of their hard earned cash. I'll be getting that money back FRS..don't you worry about that.

Shaun.

Move size: 4+ Bedroom Home Service cost: $1200

STAY AWAY FROM THESE SCAMMERS..we got quoted $770 to move a hand full of items from qld to syd..they don't know how to safely stack, they dropped multiple items whilst loading the truck, they were unreliable (timing) and then had the nerve to refuse to transport a third of the items that were included in the quote; they refused to take t.v. on the day unless we signed an agreement to accept liability for any potential damage, and maintained that we would have to pay an additional $500 plus gst for remaining items despite not reaching capacity of cubes purchased. Upon delivery, they gave my wife a pre-completed invoice/acceptance contract to sign disclosing satisfaction; she annotated the invoice to note that not all items were delivered as agreed and emailed the company her copy, whilst the driver attempted to blackmail and intimidate her into altering it. We reported it to the company only to be offered to deliver the remainder of the items for an additional $300!!
Not happy..!!

Move size: Partial Move Service cost: $1200

Our experience with this company was very poor and do not recommend anyone to use them, as per 99% of the reviews found on the internet (e.g. https://www.productreview.com.au/p/furniture-removalists-services.html
https://www.wordofmouth.com.au/reviews/furniture-removalist-services-sydney-cbd
https://www.truelocal.com.au/business/furniture-removalist-services/australia)

From the time the truck eventually arrived there were add-on costs to original quote, or our goods weren't not going to be taken. The overall quality of conduct in the moving process was very poor from loading to unloading, with damage and missing items found at the other end (est. costs $1600). No external or internal accountability provided by company management and customer service specialists, only cop out legal references to terms and conditions.
If you do somehow end up using this company, let it be noted DO NOT sign any paperwork by the removalists until you have checked all your goods at delivery, irrespective of the time of completion (1030pm for us), and pressure you receive. Once you sign the paperwork you are stating all was delivered in good order.

Move size: 1 Bedroom Home Service cost: $1600