FlatRate Moving

My wife and I used FlatRate Moving Company for our move from NYC to Connecticut and couldn't be happier. The crew was on time, polite, efficient, and worked non-stop in 90-degree heat to move us out of our third-floor WALK-UP apartment into a single-family home in Connecticut. Everything was handled with care. The crew worked independently but asked for input where necessary and even set up and staged everything in the new home. GREAT experience working with this company. Would definitely use them for any future moves.

Service cost: $1885

They stole, smashed and misplaced over $10,000 worth of personal items
[EDIT]

It's entirely outrageous!

If you treasure your belongings DO NOT HIRE FLATRATE!

In addition to this they charged more than $1000 fraudulently to the card on file with NO AUTHORIZATION.

The customer service in non-existing entirely!

I can not stress how bad this experience has been and there have been absolutely no communication - if you are missing or have broken items they'll just ignore you.

SAVE YOURSELF THE AGONY AND STEER CLEAR!

Horrible, horrible, horrible!

Move size: 2 Bedroom Home Service cost: $5000

This was the best move I ever had. The team from Flatrate was incredibly professional, efficient, precise, and kind. Moving is so stressful, but not with these fine people. I was truly blown away by the whole experience. Adolfo, the foreman, was terrific! I couldn't believe how he took the time to make things even better in the new place than they were in my old apartment. Adolfo fixed a door on my desk unit so that it worked better than it previously did. That was super nice! All of the movers, the packer, and the contractors truly made my day. It was really the best move I've had in this city. Absolutely, the best!

Move size: 2 Bedroom Home Service cost: $2900

I had an excellent experience from the initial contact person Joshua, who walked me through the entire process and kept in touch with me as I changed the pieces I was moving to the very proficient and professional moving team..Craig, Edis and their Spanish driver( did not get his name). They came on time,worked with speed, even wrapped up the family heirloom furniture so carefully. They moved everything into the new apartment with no damage..Will not hesitate to recommend them.

Move size: Studio Service cost: $1000

Excellent experience from initial in-person consultation with Kevin, move foreman Anderson, and billing with Steve.
Everything was seamless on their end!
And Anderson literally took such care of my things that he packed everything himself, unpacked the hanging things, table, artwork, bed, three armoires, and lamps, putting them all in the right spot in the new apartment! He even made sure a lamp was plugged in for me so I wouldn't be left in the dark! He was STELLAR.

Move size: 1 Bedroom Home Service cost: $2000

RE: FlatRate Moving 16501 NW 8th Ave, Miami, Fl 33169 TEL: 305-622-5262 - contact Ian O'Reilly
I can only speak for the Miami office of FlatRate that I dealt with, I am sorry for everyone who had a bad experience with other branches.  I moved from Miami, Florida to Portland, OR in 2009, two weeks before Christmas.  I was totally unprepared for how stressful the moving experience could be.  I had done a lot of the preliminary packing myself, since I was considered with treasured items getting damaged, as the old adage goes: "if you want something done right, do it yourself" so I spent a couple of months prior to the move packing all of my family heirlooms and breakables in bubble wrap and boxed it all up myself. So all that was left was the heavy stuff, my antique furniture (which I was very concerned about any damage) and my home office. The movers arrived up exactly on time, called me to say they were on the way, and suddenly 6 guys were in my driveway. As soon as I opened the door I burst into tears. The crew chief was a big russian guy, he immediately calmed me down, told me everything was going to be alright, and to just leave it up to them.  I was hysterical. They immediately got to work loading up my pre-boxed boxes (which they did advise me to do and I suggest everyone should do) and carefully wrapped all of my beautiful antique furniture with furniture pads, put my mattresses in huge boxes, carefully wrapped glass shelves, mirrors..I was freaking but did start to calm down when I saw how well and professional they were, and the time they were spending protecting all of my items.  OK, so that's all the good part.  The only "surprise" was when the big russian dude takes me aside and explains to me - very calmly, not in a threatening way at all - that the price which had been quoted to me, which was already expensive (over $7K) did NOT include a tip for the crew. Well, imagine my shock. I was already in shock to begin with, now I'm thinking "if I don't tip these guys, my stuff will end up in Kansas or arrive in pieces".  Luckily I had taken some cash out of the bank the day before getting ready to leave town, and I counted out $100 for each guy ($500) plus $200 for the main guy - so my "tip" came to almost $700, which was 10% of the total price. I think the crew chief was appreciative that I didn't argue and I did respect that they were doing a great job, it would have just been good to know this going in, from the salesman who quoted my "flat rate" price.  Also, I did underestimate much of my belongings on the original inventory, and they ended up boxing them up for me anyway, without any extra charge.  So in the end, you get what you pay for.  It was a big hit to peel those $700 but the crew chief was very nice and ensured me my things would be taken care of in their warehouse and in transit, and the entire crew were very pleasant throughout the pack which took a good 6-7 hours (8am-3pm).  Everything arrived intact, nothing was missing nor stolen, the inventory checklist was reviewed thoroughly before they left and again when they arrived. I hope Ian is still at this branch and would highly recommend anyone moving from Miami to deal with him and try to request the "big russian dude" who was a total professional.  All of the other local companies that I had called sounded so bogus and too cheap to trust.  So other than the "flat rate" not being a flat rate, just ask upfront about gratuitites and don't argue about it if you value your possessions, just be gracious about it, that's life in the big city I'm afraid.  Lulu.

Service cost: $7200

This was the worst experience ever. Every contact with company representatives were dishonest. The move ended up costing $2,600 more than the original quote. We contacted the sales person to change the inventory list and we were told not to worry since we had a guaranteed price quoted.

The movers were late outside the guarantted pick up date. WHen we called representatives we were promised a return phone call and never received a return phone call.

We were told the delivery would be at least 10 days. Due to the increase in total cost we figured we had the 10 days to come up with the extra money. The company then called 3 days later to communicate a delivery the next morning. Alex Bell was argumentative, yelling, and would not provide the name of his supervisor or manager. He claimed the owner was an 80 year old woman who was out of the country and he refused to provide her phone # or the FIN of the company. This company is dishonest and cheats customers. They need to be shut out of business. I have reported this to the BBB as well as the local news company "on you side" to investigate and provide a public news report so others will not be impacted and ripped off by this company.

Service cost: $2000