FlatRate Moving

Never write reviews but FlatRate compelled me to. Move out was okay, movers showed up over 3 hours late with Dispatch being evasive or not answering the phone while I was waiting. Sales team was responsive and helpful, working with me to get a good storage deal. Move in was an absolute mess and why you should consider very carefully if you want to use this company. I showed up to my new apartment and the first thing the movers told me was that they don't have the right mattress. The foreman knew his stuff and could tell immediately storage had lost my mattress. They had the audacity to show up with a beat up Queen when I had a full. The rest of the day was spent figuring out where my mattress was with dispatch trying to find similar mattresses. It became clear they never packed my mattress into the same storage unit and had also lost my bed slats. I understand mistakes happen and having worked in moving when I was younger, I knew the difficulties of the job. However, the customer service teams callousness and disregard for my experience was honestly incredible considering the inevitable lost product cases. After confirming they had lost the mattress, I requested reimbursement for the 9+ months of storage for the mattress and move in costs for it. All they could manage is a "request denied". I didn't even bother mentioning the damage to multiple other objects including my drawers, they were so unhelpful it would have been a waste of time.

Long story short, if you're moving in the city I recommend other companies. It's not worth the headache and inevitable financial damage.

Move size: 1 Bedroom Home Service cost: $1500

This was not my first move with FlatRate. The previous one went so well that they were the only company I called to schedule a move of some furniture and other household things to storage, for delivery in about two months to my new home. From my first phone call to the move itself, I only dealt with people who were service-oriented and handled themselves in a professional way. The coordinator I worked with to set things up was great. He never failed to respond quickly to an email or a phone call from me. The crew that came to pack and move my things worked with incredible speed and efficiency; they were amazing to watch. I am sure others have said this, but FlatRate eliminates all the stress from what could be a very stressful situation. They have my highest recommendation.

Move size: Partial Move Service cost: $2200

The team that moved our stuff into storage was so great we requested them for the storage-to-apartment move as well. They were respectful and careful with not only us and our things, but with the building and apartment as well. Moving is never fun and often stressful but these guys made this the most pleasant move I’ve ever had. I packed my own boxes but they did their thing and really made sure everything was tight. They were thorough so I really didnt have to worry about my stuff in any way. Unpacking was easy, too, thanks to them.

Move size: 2 Bedroom Home Service cost: $1700

TRULY horrible customer service. I moved in October 2020. I purchased insurance for my belongings. The majority of the items packed by FlatRate were broken. I filed a claim, and the claim was approved. Since then, I have never received payment for this claim. I have emailed nearly 20 times and have never gotten a response. I have left or 10 messages, and I have never been called back. I have literally begged them to help, and now I am here leaving a review, reporting them to the BBB, Consumer Affairs, and honestly, anywhere else to help customers know what might happen should they use their services.

DO NOT RISK YOUR INVESTMENT AND BELONGINGS.

NO ONE AT THIS COMPANY CARES ABOUT YOU, YOUR BELONGINGS, OR YOUR INVESTMENT.

People who have refused to provide a response for over TWO MONTHS:

- Cassandra Pandi

- Emily Kean

Move size: 1 Bedroom Home Service cost: $4000

We were delighted with our FlatRate experience. The sales rep Douglas was extremely friendly and went out of his way to get us the best price. We had to cancel and rebook while awaiting board approval, and when it came 12 hours after we had cancelled, Douglass was able tosqueezeus backin at the same price! Ralfi and his moving crew showed up on time, we funny and friendly, and completed our entire move in less than 4.5 hours without breaking or losing a single thing.

Move size: 2 Bedroom Home Service cost: $1300

They are very professional....They will work with you to get the best rate for your move depending on the amount of items to be moved. The movers give as much assistance to you and ALWAYS willing to answer your questions and give advice. I loved working with the team and my coordinator...he promised that they will take care of my family's possessions and make this move stress-free, it was !!!!! They were well organized, quick and very efficient...We will definitely use Flatrate again and recommend their services to friends and family.

Move size: 1 Bedroom Home Service cost: $1000

This was the second move I used Flat Rate. They are fast, efficient and careful moving your stuff around. I moved 30-35 miles away, to a whole new state and I assumed it would be expensive but it was very affordable. Aside from the movers being great, the Sales person who coordinated the move, Jose Buzzi was phenomenal. Because of his knowledge he knew exactly what I was talking about when describing what I was moving. He not only helped set me up, but followed up to make sure everything went well, he truly represents his company in a excellent manner, thank you Jose and thank you Flat rate for a smooth move!

Move size: 4+ Bedroom Home Service cost: $1860

We used Flatrate for our move last week. The process was fairly simple to sign up. Our sales rep was available for multiple discussions we had and did his best to answer all of the questions. The day of the move our movers were early. They completed the inventory and started packing. We used flatrate for packing and moving. We were moving from a 3rd floor walk-up in NYC to a townhouse in Jersey. We had a lot of boxes once they finished packing and they helped us take our old furniture to the curb. This made a huge difference. Once they got to our new location they put all of the items in our various rooms. We didn't have any damage to either location and they literally kept us organized during the move. I would recommend using Flaterate.

Move size: 1 Bedroom Home Service cost: $2200

We hired Flatrate to move us within Westchester. The only smooth part of the process was the virtual walkthrough price assessment. After that, everything went downhill. Communication has been absolutely horrendous with no followup on questions or complaints.

Primary screw-up was that flatrate forgot to send packers the day before our move. We paid for the company to pack us up. Initially, we had asked if it would be possible to move and pack on the same day, but were told it was not possible because there was too much stuff. Understandable. So, I had to cancel all of my scheduled appointments at work and take the day off. Then, nobody showed up on packing day!! They messed it up and by the time we discovered this, they didn't have a crew to send. So, they ended up packing us on the morning of the move, which as they had initially predicted, was too hectic for one day.

On the day of the move, they underestimated how much stuff would fit in the truck so they ended up having to make 2 trips with their truck so they didn't finish until around 10PM. The actual moving guys were very hardworking and for the most part did a great job. Some of the packing was subpar but generally things arrived without much damage. There were a few items that did get damaged though, including a brand new home theater speaker and a baby crib. There have been multiple attempts to get this resolved including reaching out to customer service, submitting the necessary forms and receipts, phone calls, etc. It has been over 2 months since our move and nobody has ever responded. I was hoping they would get back to us without me resorting to leaving a public review, but even after I sent feedback through their website and requested to be contacted, STILL nobody has reached out to us. Nobody called to follow up on the damaged items and nobody even reached out to apologize for the huge screwup of forgetting to send a packing team the day before the move.

I understand that every moving company can have their good days and bad days, but it has been over 2 months now since our move and the absolute lack of communication is unacceptable. They got their money so now it's complete radio silence! It is amazing to me that such unprofessionalism still exists. If you need to move, go with another company.

Move size: 2 Bedroom Home Service cost: $3650

There are so many moving companies in New York, that It was difficult to make a choice. Flat Rate immediately sent me someone to make the quote,andhe immediately understood our (complicated) needs. From day one Matt was reliable, efficient, proactive, so easy to reach out. On Monday, perfectly on time, with all everything they could need, the movers came. Great great team, a pleasure to work with, incredibly fast and super nice.

When they arrived to my daughters new home (with stairs), they did the job perfectly.

I am very happy for choosing Flat Rate. Frankly no need to have multiple quotes. For me the first one was the right one!

Matt and his team really worked perfectly. Thank, to them!

Move size: 1 Bedroom Home Service cost: $1800

We are repeat customers and for good reason. Moving is notably a stressful experience, but Flat Rate makes any and all stress disappear. They are incredibly easy to book with and flexible with their cancellation or date adjustment policy. Day of the app allows you to easily track your truck so you're not stuck waiting around for a four hour window. The movers are professional and friendly. This move in particular was from a storage unit to a basement and it was a tight squeeze to fit all of the items. The movers had no problem stacking and storing everything efficiently and quickly. There is nothing they could have done better. We would recommend Flat Rate to any and everyone!

Move size: Office Move Service cost: $1100

My estimator Daniel Mayer was very thorough and professional. He was not thrown by changes that needed to happen as we went through the process. He also understood that my items were valuable and delicate and needed special attention during the moving process.

The moving team assigned to my move( 6 men) were professional and took care to be gentle with some of my delicate items. Some furniture had to be disassembled and assembled and they did so thoroughly and patiently. A special shout out to Tyrone, Alpha, and Emir.

Move size: 3 Bedroom Home Service cost: $12000