FlatRate Moving

This was my fist time moving and I had to move from Florida to Colombus,Ohio and I chose Flat rate moving based some of the good reviews in internet and some were not that good also.But I had a very good experience in using their services.The relocation specialist Bob was Polite ,courteous and good in understanding my moving needs and was able to accommodate my requests for adding additional items to the inventory and also changing the moving dates due to my new job.He had a good understanding of the relocation and how it needs to be done in a professional manner.


The Truck Guys-Uvan and his associate ,who had brought the goods were also polite and made sure that there was no damage to any of our items.Very Polite Guys and Good in doing their job.

I will recommend Flat rate movers for Moving .They are simply Superb..Good Job ..Keep it up.

Service cost: $1800

FLATRATE MOVING – NYC REVIEW Move date Friday 28 August 2015  UNPROFESSIONAL LAZY STAFF WHO FAILED TO COMPLETE THE JOB ON TIME – DO NOT USE 
PACK & PREP  2 female “packers” turned up instead of 3-4 “movers” who were supposed to also prep all of the furniture ready for the move the next day. Hours later after we insisted, they sent some movers in the afternoon. So a half day job turned into a full day job – not good if you had only planned to take a half day off work.
MOVERS
The building’s Super said he had never seen such LAZY movers and would take note to never use FlateRate Movers. Took 4hrs (10-2) to move out of a fully packed and prepped 2 bedroom apartment with elevators. We purchased them lunch then they disappeared for 45mins between apartments (it’s a 5-minute drive) leaving 1h15m to move into the new apartment. Obviously, they failed to move into the new apartment on time. We asked if they needed more people earlier in the day (when it was clear to us that they weren’t going to move in by the deadline and they said no).  Careless – broke building elevator sensor and damaged two pieces of our furniture. Hopeless – could not assemble the basic furniture such as a bed, crib. This required supervision by us to ensure the task was completed correctly.  
CUSTOMER SERVICE
When the movers disappeared for 45mins leaving 1hr15m to move in – I was frantically contacting FlatRate customer service to try and get more men to get the job done on time. I spoke to 3 people all who failed to assist and merely advised that the movers are entitled to a lunch break. None of the 3 people called me back as I asked with a solution (being more people to complete the move on time) to the quickly approaching deadline of moving the furniture in before the building cut off time. I also phoned the agent that had done the assessment on my apartment and who had been my contact in arranging the move, and he failed to answer the three times I called.
OVERALL
Extremely stressful day and FlatRate did not help one bit in trying to make the day run smoothly. Whatever you do, steer clear of this company.

Service cost: $3000

I have nothing but high praise for this company. A very professional and courteous employee conducted a thoughtful in-person visit to my home first to take an inventory (good job, Lewis), and he then followed up within 24 hours -- on a Sunday, no less -- with a quotation. The price was competitive: not the cheapest, but unlike many of the company's competitors the number I was given was a solid quote, not a slippery "best estimate." So I decided to give them a try.

As it turned out, I couldn't have been more pleased with my experience. Blake and his team of movers showed up on time and worked diligently and carefully for several hours on each end. The move was conducted on schedule and with tremendous care. Even the heaviest items (including a piano which had to travel up to the fourth floor of an elevator-less building at the destination) were moved gently and safely.

High points: the predictability of the "flat rate" quotation; the *excellent* courtesy and professionalism of the employees; and the attention and care with which the job was done. Not a glass was broken.

Low points: not much to speak of. Perhaps including one more person on the team at the destination would have made the process a little faster. And the move-in process started a couple of hours behind schedule. Nothing that would warrant kicking the rating down from five to four stars.

Overall: great job, would use again, would highly recommend. Bravo.

Move size: 1 Bedroom Home Service cost: $4300

I wish I could give this company a zero star review. We selected them for a last minute move from San Francisco to NYC, paid for by my husband's company. Our things are still in storage, so I can't even review them in terms of delivery timeliness and damage.

What I can say is that the move out process was horrendous. Booking was easy and quick, and we selected the white glove service for a full move and pack, with insurance. For the price we paid ($10k+ for a 4BR), I expected them to treat our things with care and be professionals. Instead, out of our four movers, three spoke no English and one spoke broken English but enough to get by. Two of the movers seemed to be underage. Again, not a huge deal if the move was done well and they understood instructions.

We had fairly simple move out instructions -- pack everything except one drawer clearly marked "DO NOT MOVE" and one box, which we asked to be packed with a few specific items to take on the plane.

There were several issues: the movers forgot to pack items throughout the house, including a whole drawer in a closet, several things on the wall, a vacuum cleaner in a closet, etc.

They packed our DO NOT MOVE drawer, which included jewelry I had taken off to not ruin while moving, medications, and toiletries.

The box that we asked them to pack to take on the plane was packed with an assortment of items from three different rooms. None of them were the items we requested in the box.

To make things worse, we called the company's LA office to complain several times and the issue still hasn't been resolved. Our move was 5 weeks ago now, and I'm honestly not sure if I'm ever going to see our stuff again, or in what condition. We paid over $10k for the move, and I regret every penny of it.

Move size: 4 Bedroom Home Service cost: $10000

Used them for our latest relocation from London UK to Huston TX. Everything seems ok and smooth until we have received our boxes in Houston back in February 2018. Even now, 5 months later we are still trying to figure out what happened with some of our items. Flat Rate non existing customer service simply didn't even try to provide answers. We were not looking or expecting any compensation but just a sheer explanation what and why has happened. Most of missing items have only sentimental values for us. We are moving back and forward every 3-4 years and this is the first time that we have so miserable experience.

Move size: 1 Bedroom Home Service cost: $1200

I will be recommending FlatRate to everyone now. They made our San Francisco-to-Austin move very easy and transparent at every step of the process. They provide services for free that other major providers do not offer (like packing TV, wardrobes, etc). On the day of the move, the moving crew even went above and beyond and returned to pick up additional boxes I forgot about in a closet. I have never moved with a company as nice and responsive as these guys! Will definitely be looking to move with FlatRate in future as well.

Move size: 1 Bedroom Home Service cost: $6300

Pablo and Muhammad of flatrate moving were amazing and extremely professional. They called to give me an eta before arriving, arrived early and ready to get started immediately, reviewed the inventory list and other important documents, ensured that I understood every step of the process, answered all of my questions, loaded and unloaded my possessions with care, a sense of urgency, and nothing was broken. They definitely decreased my stress and anxiety level throughout this transition, and I recommend flatrate moving to everyone.

Move size: Studio Service cost: $550

Flatrate Moving should be called Flatrate Destruction. When Flatrate delivered our goods they had destroyed all four legs on a valuable coffee table, had broken the plexiglass covering of a very large expensive piece of artwork, gouged the frames of our bed in many places and had broken other valuables. We had insured the shipment for $28,308. We filed a claim for $5,139, a very honest statement of our loss. Flatrate sent us a check for $827.32. Flatrate said that since the actual value of the shipment was greater than the $28,308 coverage, they were paying only 18% of the claim. We regret that we failed to read all of the negative reviews before contracting with Flatrate.

Move size: 2 Bedroom Home Service cost: $6278