FlatRate Moving

Avoid this company at all cost.  We hired FlatRate to move treasured family heirlooms.  When the shipment arrived, items were damaged and some were missing altogether.  Attempts to follow-up with the company regarding the missing and damaged items were more or less ignored until legal action was threatened.  Instead of trying to help us resolve the problems, FlatRate simply denied all responsibility.  FlatRate provided what was perhaps the worst moving experience of my life.  Shame of FlatRate for their abysmal performance and service.   .

Service cost: $3000

DO NOT USE FLAT RATE unless you want: all your belongings & your new home permeated with a strong musty odor for months on end after using their NJ storage facility;  a couple of broken pieces of furniture;  & a laughably small 'courtesy' reimbursement for your troubles, after their citing a policy of only one claim per move (not documented anywhere).
My furniture/boxes were moved from Queens, NY to a Manhattan apt, after 6-month in their Newark, NJ facility. They were delivered to a pristine, newly renovated, freshly painted & empty apt. The musty odor was definitely not there before the items went into storage. The 1st items brought into the empty apt were 2 large cartons packed by Flat Rate. As some as they came in, a very strong musty smell was released, acknowledged by the head mover. As more items came in, and as upholstered furniture was unwrapped from FR's moving blankets, the odor increased. I naively assumed this was temporary & would air out in a day or two. For the 1st week, the odor drifted into the common hallway.
Over the last 3 months, I have: researched corrective measures extensively on-line; vacuumed, cleaned & laundered the apt, the upholstery & all the stored contents many times over;  aired out the apt & all the items with fans for hrs. on end;  air-conditioned & heated to remove any humidity;  used over $95 worth of of mold/disinfectant/deodorizing/air-sanitizing sprays, odor absorbers etc. in repetitive and labor-intensive cleaning of every item; washed down furniture;  & discarded many items.  As each carton was opened, more musty smells were released & more items had to be cleaned, aired or discarded.
My expensive Tempurpedic mattress & boxspring, as well as some upholstered pieces still retain some odor, although not as strong;  I cannot afford to replace them. I threw out a costly foam mattress topper, since, even after cleaning, after sleeping on it one night, I had a severe reaction (coughing, sneezing, throat closing up, etc.). 
I could not live in the apt for 2 months, although I was paying. I finally moved in but still smell an odor, although much reduced, but I am worried about the quality of the air I was & still am breathing. (After hrs of unpacking & cleaning each day at the beginning, my clothes retained a faint musty odor brought into my temp quarters.)
When I wrote Flat Rate about this, I was sent a 'courtesy' check for $150; they said I was only allowed one claim, which is not documented anywhere. As to that one claim, the head mover took full responsibility for a broken chair leg, sent the office a photo of it & FR had me fill out a claim form; they reimbursed for that damage (kindly waiving the deductible). At that point, I still thought the odor would soon dissipate, not realizing the extent to which it permeated my possessions. Also, I had not yet discovered a 2nd broken chair. And one does have 90 days to make a claim. I paid FR close to $6,000, with $3,000 of that for storage (described as 'climate controlled' on their website). Why not reimbursement of my storage costs instead of the $150 "courtesy" check? (Be aware: mid-way through, FR increased my monthly charge: I had no choice but to pay.)
Also, be aware that when you do cash a claim check, you are signing a legalistic statement releasing FR from any future claims/responsibilities.
 UPDATE: FR agreed to review my situation & invited me to submit a new claim. I am awaiting a response.

Service cost: $6000

Avoid at all costs.
A laptop and PlayStation 4 were stolen from boxes marked "electronics" and "games". I handed the laptop (in carrying case) to the packing mover, he placed it in a box, sealed it with clear tape and wrote "electronics" on the tape.

When I received the boxes, a different kind of tape was covering the original (and the word "electronics"). After I opened the box, the laptop and charger were missing from the case. Same deal with the "games" box -- I opened it and the PlayStation 4, controllers and games were missing. Everything else that was in the box before was there.

A grand piano was also severely damaged, as well as a floor-standing speaker and other various items. Estimated cost of loss and damages is around $7,000.

A police report was filed for the theft.

Service cost: $5900