FlatRate Moving

I shopped around a bit but Flatrate was the only one that could come by and give an honest assessment right away. Their pricing is transparent and it's good to know the cost upfront and not have to deal with that on an already stressful day.

The movers were amazing. Right on time (actually 1 minute early at 8:59!), super humble and worked so incredibly hard. Everything was wrapped up and tons of attention to detail. I've moved 3 times in 5 years and this was by far the best experience.

Move size: 3 Bedroom Home Service cost: $1800

I go to college in NYC and was kicked out of the dorms so the beds could be used as overflow beds for hospitals burdened by COVID 19 or to house medical personnel. Due to the short notice, I was unable to pack my belongings before going home. Thankfully, Flatrate Moving provided a hassle-free move and storage solution when I was unable to be there myself. All the representatives I spoke to were friendly and accommodating and the movers kept me updated every step of the way.

The flatrate moving app was also helpful for adding items that I had forgotten to include. My one complaint is the inaccuracy of the "locate your truck" feature, as it said my truck was in the same spot for multiple hours when I knew it was definitely not there. Furthermore, the app only allows you to add new items to your inventory, not increase the quantity of an existing item.

Move size: Partial Move Service cost: $570

Overall experience with FlatRate was great - from the sales rep and quick quote to the actual moving day. The moving team arrived a few minutes early and moved everything very carefully and efficiently. My specific team (Elmostafa, Mamado and Zoran) was fantastic - very friendly and worked very hard to make sure I was comfortable with everything they were doing. The FlatRate team made moving in NYC (from my apartment to storage during Covid-19) much better than expected. Would highly recommend.

Move size: 1 Bedroom Home Service cost: $850

You can compare prices with 10 different moving companies, but if the moving day experience is terrible, or if you get up charged at the end because you have more boxes than you estimated, or decided to take that bookcase, you’re going to be angry and more stressed than necessary. We compared prices and Flatrate wasn’t the cheapest, but the guy we talk to sounded like he knew what he was doing. He did a virtual walk through through FaceTime, and gave us an estimate that was in the ballpark but on the high end of the others. But he convinced me that a few extra boxes won’t change the price with his company. And I had no assurances with the others.

Moving day comes and the team of 4 gets here right on time, introduces themselves, reassures us they will take care of everything. They were very polite, really nice guys. And they moved a large 2 bedroom apartment with stairs into the truck in 90 minutes. That includes disassembling 2 beds and a table. And we had probably close to 15 boxes more than estimated but he kept the agreed to price. At the destination they tried to read what we wrote on the boxes to put them in the right rooms for us. Each piece of furniture was unwrapped and put exactly where we asked.

Why were these guys so good? I think #1 they were genuinely good guys. And #2, they work for tips. So please, tip your movers generously!! I don’t want to think about moving again, but if I had to I would call Flatrate.

Move size: 2 Bedroom Home Service cost: $2650

This was not my first move with FlatRate. The previous one went so well that they were the only company I called to schedule a move of some furniture and other household things to storage, for delivery in about two months to my new home. From my first phone call to the move itself, I only dealt with people who were service-oriented and handled themselves in a professional way. The coordinator I worked with to set things up was great. He never failed to respond quickly to an email or a phone call from me. The crew that came to pack and move my things worked with incredible speed and efficiency; they were amazing to watch. I am sure others have said this, but FlatRate eliminates all the stress from what could be a very stressful situation. They have my highest recommendation.

Move size: Partial Move Service cost: $2200

The team that moved our stuff into storage was so great we requested them for the storage-to-apartment move as well. They were respectful and careful with not only us and our things, but with the building and apartment as well. Moving is never fun and often stressful but these guys made this the most pleasant move I’ve ever had. I packed my own boxes but they did their thing and really made sure everything was tight. They were thorough so I really didnt have to worry about my stuff in any way. Unpacking was easy, too, thanks to them.

Move size: 2 Bedroom Home Service cost: $1700

This was the second move I used Flat Rate. They are fast, efficient and careful moving your stuff around. I moved 30-35 miles away, to a whole new state and I assumed it would be expensive but it was very affordable. Aside from the movers being great, the Sales person who coordinated the move, Jose Buzzi was phenomenal. Because of his knowledge he knew exactly what I was talking about when describing what I was moving. He not only helped set me up, but followed up to make sure everything went well, he truly represents his company in a excellent manner, thank you Jose and thank you Flat rate for a smooth move!

Move size: 4+ Bedroom Home Service cost: $1860

Last month, after extensive research, my husband and I contracted FlatRate Moving to move out of a turn of the century brownstone to a doorman building 3 blocks away. We were impressed by the company's guarantee of an efficient, careful move and after several stressful months of packing and organizing, we were looking forward to getting everything done with seasoned professionals.

Unfortunately, our experience was anything but easy. Even though my husband had done a virtual walk-through with the salesman prior to our moving, the foreman, after directing his team to pack up our belongings and load them onto the truck, expressed surprise at the "amount of stuff" we had and the number of floors and threatened to call the company which he said would certainly result in more expenses. His aim was obviously to work a bigger tip out of my husband - essentially it was a shakedown. My husband, stressed and anxious about additional charges, wound up paying a huge tip.

After the move, my husband went back to our old apartment - a restored antique building - and found various instances of damage - a large hole in the wall, a wooden shard missing from a hallway floor, and a ceiling lamp that had been knocked out - none of which was shared with us when it happened. Of course, we felt angry and duped after giving such a large tip to discover these accidents were not communicated to us. Eventually we did get satisfaction on a couple of these points of damage - my husband worked with the customer service department (which took FOREVER) and eventually got a number of these items repaired.

But, most importantly - protective mats were NOT used on any of the wooden floors or carpets, something that was absolutely written into our contract and something as professionals the movers should have done. By the time my husband and I noticed, the moving process was well under way and likely much of the damage had been done.

Our landlady inspected the apartment after we left and was very disappointed with the state of the floors. Because the movers did not use protection, there are scratches and scrapes across the floors of much of the house as well as stains to the carpet. She is now holding our 2 month security deposit while we were forced to open a claim against the moving company.

It's currently with their general counsel who has not responded to multiple emails and phone calls from my husband over the past week and a half, despite understanding the urgency of this matter.

It's like they ghosted us.

This is truly our worst nightmare. We risk not just losing our security deposit - we'll be forced to potentially fight this battle in court with this moving company and potentially our landlady.

Do not use this company.

Move size: 4+ Bedroom Home Service cost: $2800

Flat Rate did an outstanding job on my recent move. It was a complicated operation, but the representative worked with me extensively to handle all the details and help me manage the cost. On moving day, the team was incredible. They packaged fragile items carefully, disassembled and reassembled my couch with no instructions, moved a huge amount of stuff, and placed it where I asked. They worked tirelessly, and did a really great job. Everybody I dealt with was unfailingly polite, friendly, and professional, and they did their best to give me a good outcome. This is the second time (hopefully the last!) that I’ve used Flat Rate, and I can’t recommend them highly enough.

Move size: 2 Bedroom Home Service cost: $4000

We used Flatrate for our move last week. The process was fairly simple to sign up. Our sales rep was available for multiple discussions we had and did his best to answer all of the questions. The day of the move our movers were early. They completed the inventory and started packing. We used flatrate for packing and moving. We were moving from a 3rd floor walk-up in NYC to a townhouse in Jersey. We had a lot of boxes once they finished packing and they helped us take our old furniture to the curb. This made a huge difference. Once they got to our new location they put all of the items in our various rooms. We didn't have any damage to either location and they literally kept us organized during the move. I would recommend using Flaterate.

Move size: 1 Bedroom Home Service cost: $2200